I was contacted by a collections agency, saying that I have a outstanding debt to pay which was paid long ago 2 years back with another collection agency and the discharge letter was even email to... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was contacted by a collections agency for a balance that Autzu later confirmed did not exist. Despite having no outstanding balance, I was left dealing with collections and the stress of potenti... Se mer
After 2 month of using the platform, I can say my experience has been very positive given trial and error! Affordable, reliable and good support team there 24/7 to assist you with any concern... Se mer
Företaget har svarat
I have been a Uber driver renting cars from Autzu for the last 2 years until now, so far it has been a good experience for me to rent a car from Autzu, no major issues until now. Every time I need he... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Autzu is a drivesharing platform offering versatile hourly and daily electric vehicle rentals for ride-sharing or food delivery services. Our fleet of well-maintained, clean vehicles are always prepared for your needs. Hourly rental fees start from $7/hour. We are a forward-thinking mobility technology company dedicated to creating a sustainable, efficient, and accessible transportation system for all. We develop and deploy cutting-edge technology for electric autonomous vehicles, providing necessary charging and maintenance infrastructure, and maximizing the utilization of vehicles through multiple dispatching platforms. Our innovative solutions aim to revolutionize urban mobility, reduce carbon emissions, and improve the quality of life in cities worldwide.
Kontaktuppgifter
1161 Mission st, 94103, San Francisco, USA
- media@autzu.com
- autzu.com
2,5
Dålig
22 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I was contacted by a collections…
I was contacted by a collections agency, saying that I have a outstanding debt to pay which was paid long ago 2 years back with another collection agency and the discharge letter was even email to autzu.
Despite having no outstanding debt autzu is effecting my credit reporting and file.
I have left with no contact of company and have not gotten a single reply. I will definately going to file a suit again the charge of not clearing my file and effecting my credit. This is unauthorised they keep changing the collection companies and giving them old and close file which they reopen and report to credit without even reaching out. Total stress to deal with these guys. Please dont ever sign up otherwise this would end up into big loop for you.
8 juli 2026
Omdöme utan inbjudan
I was contacted by a collections agency…
I was contacted by a collections agency for a balance that Autzu later confirmed did not exist. Despite having no outstanding balance, I was left dealing with collections and the stress of potential credit reporting issues.
This situation should never have happened. Customers should not have to resolve errors caused by a company’s internal processes.
I ask the company reach out to me and the credit bureau immediately to resolve this
13 maj 2026
Omdöme utan inbjudan
Autzu
Autzu, Toronto at King West location is the worst experience I had with a rental. I tried twice. First time in April 2026 and upon arrival they did not have any clean, charged car available for me. Support is also terrible and had to wait for a long time for anyone to answer my phone call. I had booked for 6 hours and received my refund. I complained to Autzu and they said they will let management know and get their cars cleaned. Tried a 2nd time on 7th May 2026 and booked for 8 hours. Again no car was available. All cars at the location were damaged and dirty with some having flat tires. On the same date another gentleman arrived at the same time and he did not get a car either. We had booked 3pm-11pm. We contacted Support and I have written proof that the agent has generated a ticket for my refund. 8 days later and I have not received an email confirming refund has been processed and I have not received any refund. Stay away from trying to rent Teslas from Autzu Toronto at King West location.
It’s almost three weeks and I still have not received full refund when they could not provide me with a car. This update is dated 27th May 2026.
5 maj 2026
Omdöme utan inbjudan
Svar från Autzu
Hi Supriyo, thank you for sharing your experience in detail. Your April visit was a genuine failure on our part, and we're glad that was resolved at the time.
Regarding your May 7th booking, we acknowledge that vehicle condition wasn't communicated to you ahead of your arrival, and that's something we're actively working to improve. We've been in touch with you directly and have made an exception to work toward a fair resolution.
If you haven't received our communication or have outstanding questions, please reach out at support@autzu.com and we'll make it a priority.
We appreciate the feedback, it's pushing us to raise our standards.
High availability of vehicles in the…
High availability of vehicles in the fleet, ease of setup, and quick learning curve driving the altered Teslas. For a few hundred dollars a week, it's not bad.
20 september 2025
Omdöme utan inbjudan
Svar från Autzu
Hi David,
Thank you for sharing your experience! We’re glad to hear you found setup easy, vehicles readily available, and the Teslas enjoyable to drive. It’s great to know the platform has been working well for you.
We appreciate your feedback and look forward to continuing to provide a smooth, reliable experience every time you book.
– The Autzu Team
Autzu for uber
My 2nd week with Autzu, I love the Tesla and the credit I get.
Try it out.
3 oktober 2025
Omdöme utan inbjudan
Svar från Autzu
Tony,
We’re so glad to hear you’re enjoying your second week with Autzu — and loving the Tesla! Thanks for giving us a try and for sharing your experience with others.
We appreciate your support and look forward to keeping you on the road.
– The Autzu Team
First time using Autzu in San…
First time using Autzu in San Francisco, booked a car for 12 hours, everything was smooth.
22 september 2025
Omdöme utan inbjudan
Svar från Autzu
Hi Tony,
We’re so glad to hear your first experience with Autzu in San Francisco went smoothly! Thanks for choosing us, and we look forward to getting you on the road again soon.
– The Autzu Team
10/10 experience
I believe Autzu is great! I rent a Tesla whenever I need it and uber around in SF. 10/10 experience
3 september 2025
Omdöme utan inbjudan
Svar från Autzu
Hi Padel,
Thank you for the awesome feedback! We’re thrilled to hear you’ve had a 10/10 experience renting Teslas with Autzu in SF. We’ll keep working to make every ride just as smooth.
– The Autzu Team
Trying to contact support since last 3…
Trying to contact support since last 3 days no response to text/call or anything at all.
23 juli 2025
Omdöme utan inbjudan
Svar från Autzu
Hi David,
We’re truly sorry for the lack of response you experienced. During the time you reached out, Autzu had paused operations, and unfortunately some customers were negatively affected, including delays in support.
We know that’s not acceptable, and we’re committed to doing better moving forward. Our team has been working to improve both communication and response times so drivers can rely on us without interruption.
Thank you for your patience and for sharing your feedback. It helps us grow stronger as we move ahead.
– The Autzu Team
Scam company report it to your bank to…
Scam company report it to your bank to have them investigated immediately
2 maj 2025
Omdöme utan inbjudan
Svar från Autzu
We’re sorry it took us some time to respond to your review, and even more sorry to hear about the frustration you experienced. Please know that Autzu is not a scam — we are a licensed rideshare rental provider and take these concerns very seriously.
If there was an issue with your booking or payment, we’d like the chance to look into it and resolve it quickly. Please reach out to our support team through the Support Center in the Autzu app or via live chat so we can review your case in detail.
Thank you for sharing your feedback. It helps us improve, and we’ll make sure future concerns are addressed faster.
– The Autzu Team
Svar från Autzu
Hi Armin,
We’re sorry to hear that your experience with Autzu left you feeling this way. As a growing start-up, we know we haven’t always gotten everything right, but we’re committed to improving every day and making the service smoother for our drivers.
If you’d be open to sharing more about what went wrong, please reach out through the Support Center in the Autzu app via live chat, or email us at customerservice@autzu.com. Your feedback will help us do better.
– The Autzu Team
Svar från Autzu
Hi Brandon,
We’re sorry to read your feedback and to know that your experience with Autzu was so disappointing. That’s not the impression we want anyone to have of our company.
We’d really like the opportunity to understand what went wrong and work toward a resolution. Please reach out to our support team through the Support Center in the Autzu app via live chat, or email us at customerservice@autzu.com so we can review your situation directly.
Thank you for taking the time to share your experience. It helps us identify where we need to improve.
– The Autzu Team
I have been a Uber driver renting cars…
I have been a Uber driver renting cars from Autzu for the last 2 years until now, so far it has been a good experience for me to rent a car from Autzu, no major issues until now. Every time I need help, Autzu support team is always available 24/7 to help through the app. The profit is not huge, but it helps to pay my bills.
I will recommend everyone to try it. As every job, the beginning is always challenging but as gain experience you will be able to make profit. I am confident that Autzu will continue to improve in order to easily attract more drivers. Thank you.
28 juni 2024
Omdöme utan inbjudan
Svar från Autzu
Thank you so much for sharing your experience and for being a loyal customer of Autzu. We’re glad to hear that our support team has been able to assist you whenever needed and that the platform has helped you keep things moving.
We truly appreciate your recommendation and your confidence in us. We’re always working on ways to improve and make the experience even smoother for drivers like you.
Thanks again for being part of the Autzu community!
– The Autzu Team
All car smell bad
All car smell bad, and there are many issue with car you can hear noise breaking system or absober system. Don’t use the Autzu. I booked by mistakenly 1 week day didn’t give it to back my money so I had to drive their car for 1 week. I tried 4 different car all of them same. I have never seen like this company.
20 april 2024
Omdöme utan inbjudan
Svar från Autzu
Hello,
Thank you for review of Autzu. We sincerely appreciate your honest and direct feedback. We apologize this has been your experience on our platform. We would be happy to address vehicle cleanliness and booking issues with you directly. Please feel free to reach out to us at customerservice@autzu.com.
Thank you, we look forward to speaking with you soon.
I've joined Autzu in 2017
I've joined Autzu in 2017 my experience since has been nothing but great, staff will treat you like family and help you in any way possible for you to have a great experience..
I can say that forward thinking-mobility technology with Autzu App is affordable with no upfront payments or term-commitments. From only $7/hour is a no brainer when they supply Insurance, clean vehicles maintenance and unlimited mileages 24/7.
Uber drivers take advantage of these great opportunities and simple way to maximize profits on weekdays and weekends
19 april 2024
Omdöme utan inbjudan
Svar från Autzu
Hi Pedro,
Thank you for being with Autzu since 2017 and for sharing such kind words about your experience. We’re so glad to hear that our team has made you feel supported and that the Autzu app has helped make driving more affordable and flexible.
Your feedback highlights exactly what we aim for — simple, reliable access to Teslas with insurance, maintenance, and unlimited miles included, so drivers can focus on maximizing earnings.
We truly appreciate your support and recommendation, and we look forward to continuing to serve you for years to come.
– The Autzu Team
Exquisite Service
The customer service crew is absolutely phenomenal.All the girls that work there are truly the example of top class customer service .
1 april 2024
Omdöme utan inbjudan
Svar från Autzu
Hi Bay,
Thank you so much for the kind words about our customer service team! We’re thrilled to hear that the crew made such a positive impression. They work hard to deliver top-class support, and feedback like this means a lot.
We’ll be sure to share your comments with the team, it will make their day.
– The Autzu Team
Autzu
After 2 month of using the platform, I can say my experience has been very positive given trial and error!
Affordable, reliable and good support team there 24/7 to assist you with any concerns you may have. Since I started I’ve put together a work schedule that works for me, accommodated by Autzu.
I highly recommend this platform for any Uber driver looking for an alternative to the normal car rental process!
There’s nothing but upside if you have a hustle mentality and want a simple way to make a profit, you pay as you go and rack up the profit at the same time.
Give it try!
12 april 2024
Omdöme utan inbjudan
Svar från Autzu
Hi Tomy,
Thank you for sharing your experience after two months on the platform! We’re glad to hear you’ve found Autzu affordable, reliable, and flexible enough to build a schedule that works for you.
We truly appreciate your recommendation to other drivers. It means a lot coming from someone who’s put the system into practice. We’ll keep working hard to provide the support and tools drivers need to succeed.
Thanks again for being part of the Autzu community!
– The Autzu Team
Autzu Dirty Mafia
At Autzu it’s 141.225 day for the rental plus another 40 to charge the car. You’re in the hole $181 before you make a dollar.
$988.75 for the week before you make a dollar not including charging fees which is $280 for the week.
$1268 for one week of rental with charging fees. You will also be charged 0.45 a minute if you return the car late.
If you have a credit card or 1000 deposit that will be returned to you, go with another company through Uber or Hertz, they charge $499 a week for a Tesla, not what Autzu is charging. Autzu is for people that don’t have credit cards and desperate.
6 januari 2024
Omdöme utan inbjudan
Svar från Autzu
Hello,
Thank you for your feedback about our services and we apologize this has been your experience on our platform. We offer daily rates to drivers, however, we recommend that you book only for the hours that you need to drive for Uber for as low as $7/hour. This ensures maximum profitability for a minimum cost.
Concerning supercharging fees, we are confident that these rates are more affordable than gasoline-powered vehicles. We would be happy to discuss earnings and profitability directly. Please reach out to us at drivers@autzu.com. We look forward to speaking to you!
They will take all your money and leave…
They will take all your money and leave you with nothing...RUN! I booked for 24hrs, at $125 +tax, when I checked my email my rent came out my account Dec 1, 2023 and made it $50 short for Autzu's withdrawal. By the time I deposited the $50 back into my account I was already 30 minutes into my booking. Autzu took $141.30 out of my account then canceled the rental car and told me their cancelation fee is 100% of the booking fee. The lady let me know they have cars still available that I pay $141.30 again and book! RUN 🏃♀️ 🏃♂️
1 december 2023
Omdöme utan inbjudan
Svar från Autzu
Hello, Thank you for your review of the Autzu platform. Our cancellation policy is to ensure that during periods of high utilization, all drivers have access to vehicles based on availability. Late cancellations could potentially prevent another driver from creating a booking. We are happy to work with you to refund any cancellation fees incurred and get you driving again. We look forward to speaking with you soon.
Unfairly charge poor uber driver
Autzu is very bad rideshare providing company at uber platform. It's reasonable to start renting their car for uber . But you do not make money . You loose money at the end . They are very unfair with poor uber driver . They overcharge driver most of the time and never admit their mistake . They have lack of communication with uber . All mistakes they blame driver and rip off driver with overcharge . I had recent bad experience with them its not worth to rent vehicle gor uber . They are not fair with their driver and rude .
6 augusti 2023
Omdöme utan inbjudan
Svar från Autzu
Hello,
Thank you for review of Autzu. We sincerely appreciate your honest and direct feedback. We apologize this has been your experience on our platform. We would be happy to address your concerns about booking fees and profitability directly. Please feel free to reach out to us at drivers@autzu.com.
Thank you, we look forward to speaking with you soon.
Rip off charge you on the fine print
Rip off charge you on the fine print. Bad experience do not recommend it at all.
21 juni 2023
Omdöme utan inbjudan
Svar från Autzu
Hello,
Thank you for review of Autzu. We appreciate your honest and direct feedback. We would like to hear more about your experience and would be happy to address your issues concerning Autzu's booking fees directly. Please feel free to reach out to us at drivers@autzu.com.
Thank you, we look forward to speaking with you.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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