So far, I have dealt with submissions, production, finance and now marketing and ordering at AM. No problems with any department. All very helpful and professional. Due for publication in a few days a... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Save you're money and self publish. I reached out to them after writing a childrens book for the past year. I was really hoping for a traditional contract, rather than a large sum of £4,000 to publish... Se mer
Austin Macauley produced a beautiful book for me. Unfortunately, their contact with authors is quite impersonal. You can’t talk to anyone, because they insist on emailing. And responses are often slow... Se mer
I found Austin Macauley Publishers to be an ethical company in my experience. Sadly, I could not afford the fees to cover the publishing of my book. When I explained my health situation, the owners... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Austin Macauley Publishers is an independent publishing house with offices in the UK, USA and UAE. Since 2006, we have published authors in over 40 countries, with award-winning titles in fiction, non-fiction and children's. Our highly successful partnership publishing model provides underrepresented writers in the community with a bridge into the publishing world, combining the professionalism and reach of traditional publishing with the ease of access and flexibility of self-publishing. Committed to the accessibility of titles, we have long worked in all publishing formats (print, digital and audio), while our international distribution networks establish a connection to readers worldwide.
Kontaktuppgifter
1 Canada Square, E14 5AA, London, Storbritannien
- +44 (0) 207 038 8212
- mail@austinmacauley.com
- austinmacauley.com
3,4
Medel
653 omdömen
Ingen aktuell inbjudningshistorik
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The Two Layers of Physics
Very good communication with Macauley Publishers, and they listened to my own suggestions. Highly recommendable.
14 december 2024
Omdöme utan inbjudan
Svar från Austin Macauley Publishers Ltd.
Hi,
Thank you for your wonderful feedback.
We're delighted to learn about your experience. Wishing you much luck in your future endeavours.
Kind Regards,
Austin Macauley Publishers
Austin Macauley Publishers tried their…
Austin Macauley Publishers tried their best to answer my inquiries promptly. Apart from the novel taking quite a while to edit and finish, I could not see any other negative contrast; I can understand that the lengthy process was necessary for the novel's completeness.
13 december 2024
Omdöme utan inbjudan
Svar från Austin Macauley Publishers Ltd.
Hi,
Thank you for your understanding and positive feedback.
We're glad to hear that you recognize the dedication required to perfect a novel. Our goal is always to ensure that every book we publish meets the highest standards of quality and your satisfaction is paramount to us. We appreciate your patience throughout the editing process and are thrilled to be part of bringing your vision to life.
Warm regards,
Austin Macauley Publishers
Beautiful Is The Life
My book is due to be released early January 2025. It has been a true pleasure working with Austin Macauley. From day one, every aspect of the process has been handled with the utmost professionalism. All tasks were completed on time, and I was consistently impressed with their prompt responses to any correspondence. No inquiry went unanswered, and all concerns were addressed immediately. I highly recommend Austin Macauley without hesitation for anyone seeking a reliable and professional publishing partner." Therese Rodrigo
13 december 2024
Omdöme utan inbjudan
Svar från Austin Macauley Publishers Ltd.
Hi,
Thank you for your wonderful review.
We're glad to learn about your experience. We're proud to have been a part of your journey, and we wish you every success with your book. If you have any further queries, please don't hesitate to contact our marketing team, and we'll be more than happy to assist you.
Kind Regards,
Austin Macauley Publishers
A positive experience …
Austin Macauley have supported me during my first foray into the world of publishing. They firstly gave me a wonderful report on why they wanted to publish my book which has given me the confidence to begin writing my second novel! As a new writer they have guided through the process and I can't wait for my book to be published in a matter of weeks now. Exciting !!
13 december 2024
Omdöme utan inbjudan
Svar från Austin Macauley Publishers Ltd.
Hi,
Thank you for your wonderful review.
We're glad to learn about your experience. We wish you all the best with your book and hope it attains the desired success. Feel free to get in touch with our team should you have any queries in future.
Kind Regards,
Austin Macauley Publishers
New author at Austin Macauley
All departments at Austin Macauley have been professional, very supportive and informative. They respond quickly to any questions, they have listened to my suggestions and the creation of my book has been a very collaborative and exciting process.
9 december 2024
Omdöme utan inbjudan
Svar från Austin Macauley Publishers Ltd.
Hi Julie,
Thank you for your kind words.
We're thrilled to hear about your positive experience working with us. At Austin Macauley, we pride ourselves on our collaborative approach and are delighted that you've found the process both exciting and fulfilling. We look forward to continuing our successful partnership and seeing your book thrive.
Warm regards,
Austin Macauley Publishers
Kudos to Austin Macauley, London
The review board to the production staff to the marketing team did everything they said they would do per the agreed upon contract. My novel was produced and delivered on time and published on the retailer sites right on time. My novel looks fantastic. Here's to hoping it catches fire>
4 december 2024
Omdöme utan inbjudan
Svar från Austin Macauley Publishers Ltd.
Hi Jim,
Thank you for the wonderful feedback.
We're thrilled to hear that your experience with our team was so positive and that your novel turned out exactly as you envisioned. We share your hopes for its success and will continue to support it.
Wishing your book all the best in catching fire in the market.
Best regards,
Austin Macauley Publishers
I don't want to even leave 1star.beware
I don't want to even leave 1star.am published my book in 2019 didn't listen to the bad reviews to my cost they are brilliant in every way until they have your money.i am not writing this because my book didn't sell I am writing this because I would not like to see other people wasting time and money.this really is a scam.i am out of my contract and could not be happier.you are throwing your money away and when you realise this please write a review like I have to try to deter others from doing the same
27 november 2024
Omdöme utan inbjudan
Svar från Austin Macauley Publishers Ltd.
Hi Debra,
Thank you for sharing your feedback.
We're sorry to hear about your experience. At Austin Macauley, we strive to maintain clear and helpful communication with our authors throughout the entire publishing process. Should an author request cancellation at any time, we always take this in to consideration.
Thank you for your feedback since we have remaindered your title, we are always looking for ways to improve our services and author satisfaction. If there are specific aspects of your interaction with us that you would like to discuss further, please reach out to us directly. Our team is dedicated to resolving any issues that our authors might face to ensure a more positive experience.
Kind regards,
Austin Macauley Publishers
Slick salesmanship
Editing done by computer using American English for my very English book so I edited it myself. Artwork for the cover was computer generated so I took my own photo for it. They did no marketing at all that I could detect so I promoted the book myself. I could have saved money by going to an honest vanity publisher but was taken in by their slick presentation.
30 november 2023
Omdöme utan inbjudan
Svar från Austin Macauley Publishers Ltd.
Hi Christine,
Thank you for your feedback.
We understand your concerns and appreciate you bringing them to our attention. The publishing market is indeed exceptionally competitive, and despite extensive marketing efforts, the visibility and sales of a book can be unpredictable. Each title competes not only with new releases but also with established books that continually vie for shelf space and media attention.
At Austin Macauley Publishers, we strive to optimize the visibility and success of our titles through detailed marketing plans that include collaborations with distributors, trade press, media, and influencers. Much of our marketing work is conducted on a business-to-business level, which might not always be directly visible to our authors but is a critical part of our strategy to enhance book sales and exposure.
Please note, Austin Macauley is a partnership publisher, which offers a different model than vanity publishing, focusing on a partnership approach to support our authors' journeys. Vanity publishers do not offer and follow through with the services they state, whilst at Austin Macauley our services are fully utilised across production, distribution, rights and marketing. We are committed to improving our processes and communications to better serve our authors and their expectations.
We've forwarded your concerns to the relevant department. Our team will get in touch with you shortly.
Warm regards,
Austin Macauley Publishers
A fun experience
It was a a really fun experience seeing my work come alive. I looked forward to the correspondence which I knew was getting my book nearer to publishing.
26 november 2024
Omdöme utan inbjudan
Svar från Austin Macauley Publishers Ltd.
Hi,
Thank you for your encouraging feedback.
We're delighted to learn about your experience and have had an equally pleasing experience working with you. It's our goal to make publishing not just successful but also a fun and exciting journey for our authors. We're glad the correspondence and steps along the way added to your anticipation and enjoyment.
Kind Regards,
Austin Macauley Publishers
Together we are going to go places
From the very first letter I received confirming that Austin Macauley was willing to go into partnership with me to publish my book. I knew I was onto a winner
22 november 2024
Omdöme utan inbjudan
Svar från Austin Macauley Publishers Ltd.
Hi,
Thank you for your wonderful feedback.
We're delighted to learn about your experience. We wish you every success with your book and hope it attains the desired success.
Kind Regards,
Austin Macauley Publishers
My book was terminated by Publisher…
My book was terminated by Publisher Austin Macaulay out of the blue with a very short notice. It took them 2 years to proof read the book and got it wrong every time. I paid them a lot of money over £3000 to publish the book. They promised me everything and came up with nothing. I am shocked and very upset as they said the book was not selling enough on Amazon and other sites. I complained to Austin Macauley several times as I could not find the book on Amazon the book in general had very poor marketing. This issue was not resolved either, they said it wasn't down to them but Amazon to list the book correctly. On the whole this is a very bad experience for me. If anyone is considering a publisher do not go with Austin Macauley they are expensive and rubbish and cannot come up with anything positive. I now have found a new publisher and they are amazing, they have been so very helpful giving me ideas and are very inexpensive. Again Austin Macauley just take your money and promise you everything they are crap.
17 november 2024
Omdöme utan inbjudan
Svar från Austin Macauley Publishers Ltd.
Hi Annie,
We are sorry to hear about your experience and the frustration it has caused. At Austin Macauley, we strive to support our authors throughout the publication process. It is important to us that our authors feel valued and supported from start to finish.
Regarding the issues with Amazon listings, while we endeavour to ensure all books are properly listed and visible, some aspects such as listing accuracy fall under the retailer's domain.
Thank you for your feedback, and we wish you success with your new publisher.
Kind regards,
Austin Macauley Publishers
A pleasant experience. At every stage in the publishing of the…
Every stage in the publishing of the story of Clement has been a pleasure. It was facilitated by pleasant, efficient and informative staff.
15 november 2024
Omdöme utan inbjudan
Svar från Austin Macauley Publishers Ltd.
Hi,
Thank you for your wonderful feedback.
We're delighted to learn about your experience. We wish you every success with your book and hope it attains the desired success.
Kind Regards,
Austin Macauley Publishers
Very Poor Service.
It has been hard work with AM. It had been hard work throughout the process tbh - continually chasing them - the delays were worse and they even kept getting my cover designs wrong. I have invested a lot of money with AM. Poor marketing, hence very poor returns on royalties and no response from them when logging complaints. Not sure what more I can do if they will not respond to complaints which is not very good except to vent my anger here. I was promised a response and some marketing kits will be arranged but so far nothing at all and nothing of substance. AM have had my money and now there seems very little appetite or interest in working with me as an author. With my experience it is hard to recommend AM - I shall look for another publisher or self-publish my third book. I bet AM will come back with some excuse or explanation in response. Apology is no good to me - I need demonstration of what Susanna Valeriani, Alexander Holiday and Jade Robertson had said to me in a signed letter dated 5th February 2020! "We take pride in what we do.......our continuing success is best illustrated as we grow as a business" I dont believe I have had good deal and not sure if they have fulfilled the contractual bargain I hired them to perform. Lets see how they deal with this review.
My contract has now been terminated by AM. I have asked them to refund 60% of the money as I am not satisfied as to the service - was 100% well below standard and some reviews do support me. I paid them a total of £3,900. So asked for 60% = £2,340 but have refused. I am considering legal action against them. So Anyone willing to support me welcome to get in touch.
A very unhappy author.
Nash Ramji.
15 november 2023
Omdöme utan inbjudan
Svar från Austin Macauley Publishers Ltd.
Hi,
Thank you for taking the time to share your concerns.
We understand your frustration and take these matters seriously. We have shared your feedback with the relevant department, and our team will be in touch to address the specifics of your case. Please be assured we’re here to assist you in any way we can.
Best regards,
Austin Macauley Publishers
Efficient, communicative and helpful
Although this is the first time I have had a book published, everything in the process seems to have run very smoothly and efficiently. Communication has been top-notch so I have known exactly what is going on at each stage of the process. They have also answered my assorted questions quickly. Well done. I would definitely use them again - if I write another book!
14 november 2024
Omdöme utan inbjudan
Svar från Austin Macauley Publishers Ltd.
Hi,
Thank you for your wonderful review.
We're glad to learn about your experience. We're proud to have been a part of your journey, and we wish you every success with your book. If you have any further queries, please don't hesitate to contact our marketing team, and we'll be more than happy to assist you.
Looking forward to working with you again in your future projects.
Kind Regards,
Austin Macauley Publishers
The teams involved in my books were…
The teams involved in my books were very accommodating and understanding of my wants and needs. I would definitely use them for my future books!
1 oktober 2024
Omdöme utan inbjudan
Svar från Austin Macauley Publishers Ltd.
Hi,
Thank you for your encouraging feedback.
We're delighted to learn about your experience. We've had an equally pleasing experience working with you. We wish you all the best in your future endeavours.
Looking forward to working with you again in your future projects.
Kind Regards,
Austin Macauley Publishers
Made the process easy and enjoyable.
Made the process easy and enjoyable.
13 november 2024
Omdöme utan inbjudan
Svar från Austin Macauley Publishers Ltd.
Hi,
Thank you for your feedback.
We're glad to learn about your review. We wish you all the best in your future endeavours.
Kind Regards,
Austin Macauley Publishers
Great communication throughout all…
Great communication throughout all stages of the publishing process!
12 november 2024
Omdöme utan inbjudan
Svar från Austin Macauley Publishers Ltd.
Hi,
Thank you for your wonderful feedback.
We're glad to learn about your experience. We wish you all the best in your future endeavours.
Kind Regards,
Austin Macauley Publishers
I apreciate your contact at every step…
I apreciate your contact at every step of our cooperation.
12 november 2024
Omdöme utan inbjudan
Svar från Austin Macauley Publishers Ltd.
Hi,
Thank you for your wonderful feedback.
We're delighted to learn about your experience. We wish you every success with your book and hope it attains the desired success.
Kind Regards,
Austin Macauley Publishers
I am just about to publish my first…
I am just about to publish my first book with Austin Macauley, and I am extremely happy with their services. Very efficient and quick to respond. Very happy with the outcome of my book and look forward to publishing more with them in future.
12 november 2024
Omdöme utan inbjudan
Svar från Austin Macauley Publishers Ltd.
Hi,
Thank you for your encouraging feedback.
We're delighted to learn about your experience. We've had an equally pleasing experience working with you. We wish you all the best with your book.
Kind Regards,
Austin Macauley Publishers
The email contact was good and timely
The email contact was good and timely. As in all companies nowadays I missed the talking communication. I do understand that contact in writing is probably better for all.
12 november 2024
Omdöme utan inbjudan
Svar från Austin Macauley Publishers Ltd.
Hi Melanie,
Thank you for your feedback.
We are glad to hear that our contact was both good and timely. We understand and appreciate your preference for more personal, verbal communications; it’s a valuable insight as we always strive to improve our services. Your comments are important to us and we will consider how we might incorporate more direct communication opportunities in the future.
Warm regards,
Austin Macauley Publishers
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