Charlotte helped me and my partner look through some wedding rings and she was so personable, patient, and attentive. Neither of us felt any pressure to purchase anything today but we managed to narr... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Amber was outstanding during our appointment, she was super friendly and went above and beyond to find the perfect ring for me. She wasn’t pushy at all and gave great advice. I would highly recommend... Se mer
Charlotte was incredibly helpful and provided some great advice without being pushy. The space feels very modern and fresh - and the Prosecco was a very welcome addition, especially in the record brea... Se mer
What a fantastic visit! Came in looking for something very specific and was greeted warmly and excellently served by William. He had all the answers and got me exactly what I was looking for. The enti... Se mer
Företagsinformation
Skrivet av företaget
Find Us Austen & Blake Leeds should be your first stop for engagement rings, wedding rings, and custom jewellery when you’re in the city. Find us in our beautiful store on Commercial Street, an 18th century pedestrianised road overflowing with charm, high-end jewellery shops, and plays host to The Leeds Library. Visit our sleek and modern jewellery shop in Leeds where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Kontaktuppgifter
Commercial Street 4, LS1 6AL, Leeds, England, Storbritannien
- 0113 333 9076
4,9
Utmärkt
353 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 81 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Engagement ring
I went to Austen & Blake in Leeds with my husband to purchase an engagement ring, and the service we received was exceptional.
On my first visit (10th July), I was served by Fergus, who was really helpful in guiding me through the different ring shapes. He made the process so much easier, and I knew I’d be coming back later with my husband to make a final decision.
Today, I had a booking with Charlotte, and she was absolutely amazing. She was patient, attentive, and went above and beyond to help me find my perfect ring. She made the experience fun and relaxed—we had such a good laugh—and she never made me feel rushed, even when I was being indecisive. I had a set budget in mind, and Charlotte was brilliant at working within it to make sure I was happy. At one point, I felt “ring blind,” so I asked if she could try the ring on herself, and she kindly did so to help me get a better idea of how it would look. That small gesture made a huge difference!
Nikki, the manager, was also very friendly and helpful. She gave us great advice when we were enquiring about my husband’s wedding band and even polished his ring free of charge.
Overall, we had an amazing experience. The whole team was welcoming and lovely, and I would 100% recommend Austen & Blake Leeds for anyone looking for an engagement ring.
29 september 2025
Omdöme utan inbjudan
Fergus was excellent
Fergus was excellent! Really helpful! Perfect experience 🥰
28 september 2025
Omdöme utan inbjudan
Katy was great
Katy was great, she even suggested tweaks to make sure my ring was perfect thank you!
22 augusti 2025
Omdöme utan inbjudan
Wedding Ring store
My fiancé and I had our wedding ring appointment today in the Leeds store with Gabrielle. She was fantastic and took her time to go through the different types of rings. With her amazing guidance we’ve came away with the most gorgeous wedding rings!
Thank you for all your help today Gabrielle you were truly amazing.
20 september 2025
Omdöme utan inbjudan
We went into the shop in Leeds to find…
We went into the shop in Leeds to find our wedding rings. We got sat down with Fergus who was really helpful and made us feel comfortable and not rushed into our decision. We went away to think and I emailed to buy my wedding ring. Everything was so easy and I’m so happy with the experience.
6 september 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Melissa,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amazing shop and amazing staff
Lovely warm welcome from the team. Charlotte was an amazing host and very helpful when taking me through the process. Reassured me along the way and methodically took me through everything. Given the daunting task of picking the right ring with the correct knowledge I found the whole process a great experience and couldn't recommend Austen Blake enough!
15 september 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Simon,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Wedding ring appointment
My partner purchased my engagement ring from Austen & Blake, so we came together to select our wedding rings.
Katy was absolutely lovely and listened to everything we said and felt, with absolutely no pressure to choose anything or push us in any direction. She was down to earth and made us both feel comfortable.
Everyone in store was welcoming and friendly which was nice as I’ve never actually been in a jewellers before!
13 september 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Bethany,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Katy!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus was so helpful
Fergus was so helpful, excellent customer service!
15 september 2025
Omdöme utan inbjudan
We had amazing service from Charlotte
We had amazing service from Charlotte
Who listened and met our needs fully and completely! She was soo lovely and was sooo helpful, she made our ring choosing such a fun experience and not stressful at all!
The ring selection at Austen and Blake was brilliant providing amazing quality jewels!
Can’t wait to see the final products!
9 september 2025
Omdöme utan inbjudan
Outstanding Visit
Fergus was outstanding throughout the whole time in the store. He listened to my fiancee’s ring preferences and was able to show us examples of how things would look. We were very happy with the whole experience and the glass of Prosecco at the end was a very enjoyable touch. Thank you Fergus for being very patient with us and for being so understanding.
13 september 2025
Omdöme utan inbjudan
Engagement ring shopping
I went in yesterday to purchase an engagement ring and Charlotte was brilliant! She was super friendly, patient, and made the whole thing feel easy instead of overwhelming. She kept it relaxed, fun, and I left with exactly what I wanted - i couldn't recommend enough! Thanks again
9 september 2025
Gabrielle was so helpful and really…
Gabrielle was so helpful and really took the time out to figure out what ring suited me best, I would definitely recommend her !
22 augusti 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Nabihah,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
A beautiful ring made to measure
A beautiful ring made to measure, in a very tight timescale, delivered on time.
Nicky gave excellent advice and pulled out all the stops to ensure my ring was here in time for our big day.
24 augusti 2025
Svar från Austen & Blake - Leeds
Dear Gemma,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Nicky!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great product and great service…
Great product and great service Gabrielle went the extra mile giving hs time and listened to all our needs. Had a deadline to meet as it was last minute Gabrielle went the extra mile in making sure everything was on time .
12 augusti 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Gabrielle!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Me and my partner were served by Fergus…
Me and my partner were served by Fergus who was amazing, we left with everything we need and are looking forward to returning!
6 september 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Kelise,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amazing experience
Katie was amazing, so helpful and friendly and ultimately helped us to get our weddings rings! Such a good service and really well priced too compared to other places. I got a better ring for nearly £1,000 less. Thanks so much
31 augusti 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Sophie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Katie!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus was very helpful and patient…
Fergus was very helpful and patient with us.
31 augusti 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Jenna,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Wedding band shopping
Visited the leeds store to start looking at wedding bands. Fergus was lovely and very knowledgeable. He answered all our questions and it was nice to not feel pressured into making a decision there and then. Great experience.
30 augusti 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Lauren,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus was incredibly helpful and…
Fergus was incredibly helpful and helped us to find two engagement rings for myself and my partner. He has impeccable taste and knew exactly what we were looking for. We were blown away by how quickly we found the perfect rings.
18 augusti 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Sophie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Lovely and friendly service
We purchased our wedding rings recently from the Leeds store, Charlotte was so helpful, listened to what we were after and showed us a lovely selection which we ended up choosing from. Really lovely experience and we are really excited to pick up the rings!
23 augusti 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Anna,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
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