Fantastic service from Poppy, very helpful and knowledgeable staff. Nothing was too much trouble. Certainly would not hesitate to recommend the Chester store for anyone looking for quality items.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We were in Chester ring shopping and popped into A&B because we’d gotten so many instagram ads for them, we thought we’d see what the hype was about. Luckily, we were served by Poppy, who is a c... Se mer
Jean was so incredibly helpful in me finding my wedding band. Not only did she facilitate a video call with me as I was not in the area, but she took her time to show me many different rings and how t... Se mer
We came in for wedding bands, and left with an amazing experience. Poppy and Sara were incredibly helpful and made us feel very welcome in busy circumstances. The bands are excellent and we can’t wait... Se mer
Företagsinformation
Skrivet av företaget
Find Us The city of Chester was founded in 79 AD as a Roman fort and continues to be one of England's oldest and most beautiful cities. It boasts some of the most well-preserved original city walls and still has the original old-timey charm. You can find our Chester store on Eastgate street, one of the four original streets built in the Roman city. This shopping area is a beautiful place to find that perfect piece of jewellery and hosts plenty of other shops and cafes as well. Visit our store and shop in a relaxed atmosphere where our jewellery experts are available to help you find a wonderful piece of jewellery to make your proposal a success.
Kontaktuppgifter
Eastgate Street 15, CH1 1LG, Chester, England, Storbritannien
- 01244 555 008
4,8
Utmärkt
229 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I recently purchased an engagement ring…
I recently purchased an engagement ring from Austen and Blake. Mariana was super helpful in helping me to pick the perfect ring, showing me lots of different styles. Ordering and collection was also super easy. I would highly recommend Austen and Blake to everybody.
14 april 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Chester
Dear Jack,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Mariana!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Very friendly and welcoming staff at…
Very friendly and welcoming staff at Chester shop. Jean was very helpful and knowledgeable, me and my fiancé are very happy with our rings and experience. Would definitely use again and highly recommend
19 april 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Chester
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Jean!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Engagement Ring - Advice & Purchase
Came in for advice on an engagement ring and all the staff were absolutely amazing! Mariana helped me pick the perfect ring and spent a lot of time going through every option with me - something I hadn’t had in previous jewellers. She really really cared about me picking the right one for my engagement and I was so happy with the service.
Everyone was super friendly and Jean helped arrange a next day delivery as I was going away 4 days later. Super super happy thank you all!!
When I came to collect, Gorgea helped talk through the insurance side of things and again was super helpful.
I couldn’t recommend this jewellers enough - as someone who hasn’t got a clue about jewellery; these people really took their time and helped me with every query - thank you all so much!
Alex
26 mars 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Chester
Dear Alexander,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Mariana and Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Friendly staff, Mariana is so lovely and helpful!
From the moment we walked in to the Chester store the team have always been so welcoming and helpful. We were helped by Mariana on the day and she was so thorough and took time to help us find the perfect wedding rings (even though we hadn't booked an appointment!). Emails were answered back quickly and delivery of the rings were so quick too. When we went to pick-up our rings we also received a lovely gift which is such a nice touch! I can't thank Mariana and the team enough.
7 april 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Chester
Dear Elin,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Marianna!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
My partner and I were shopping for our…
My partner and I were shopping for our wedding rings recently and Georgea was incredibly helpful and guided us to finding the perfect rings.
We did look at other shops throughout the process but no other shop compared to the amazing customer service from the Chester team and of course their extensive range to choose from.
Very happy and we couldn’t recommend them enough!
22 mars 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Chester
Dear Nicole,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Knowledgeable and caring advisors who will meet your every engagement ring need
As soon as I walked into the shop I was warmly greeted by Georgea, who for every step of the process was absolutely brilliant. I’d been to a few shops before and hadn’t found the perfect engagement ring but I found this at Austen and Blake. Georgea was so attentive to what I wanted and did everything possibly to ensure the ring fit in my price range, was the right size, the perfect style and I couldn’t be more thankful for her knowledgeable and caring service. From ensuring we got the style/diamond/metal just right to sending me videos of different carat diamonds when I couldn’t decide, I couldn’t speak highly enough of her service.
I proposed to my now fiancée a couple of days ago (she said yes!) and she thought the ring was absolutely perfect and I’m so happy I went into Austen and Blake that day!
If you’re shopping around for a ring I’d highly recommend Austen and Blake and Georgea, what was a stressful experience was made so smooth by their knowledge and attentive service.
8 februari 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Chester
Dear Jordan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Cannot recommend enough!
I bought my wedding ring at Austen & Blake and the entire experience was perfect! Georgea was unbelievably helpful, friendly and professional, she made the whole experience so enjoyable. I will definitely be returning for any future jewelry purchases!
5 april 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Chester
Dear Smith,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great experience
As someone who doesn’t wear jewellery, buying wedding rings was a bit of an odd day for me. I have to give Mariana all the credit in the world though, she made it a genuinely pleasant experience. A great mix of friendliness and professionalism, and you could tell she knew her stuff. Highly recommended
8 mars 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Chester
Dear Mark,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Mariana!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Would highly recommend
Mariana was so lovely and really helpful, as were all the staff when we came for our wedding ring appointment. There was no pressure and we didn’t feel rushed. We would highly recommend.
2 mars 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Chester
Dear Molly,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Mariana!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Perfect, everything we could have asked for!
Extremely happy with our experience. Our journey has been made so enjoyable, smooth and stress-free with the help of Georgea! She has been incredible, answering all our questions with ease and knowledge. Her willingness to personalise and make sure we got the perfect ring is everything we could’ve asked for. Thank you!
31 mars 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Chester
Dear Dom,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Me and my partner booked an appointment…
Me and my partner booked an appointment to look at engagement rings after browsing the website and had an idea of what we wanted. Not only was Mariana attentive and friendly, she also found us a ring that was perfect! We can't thank Mariana enough for her help :)
India and Rob
22 mars 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Chester
Dear Rob,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Mariana!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great service
Great service! Jean was very kind and helped to find the perfect ring. Would highly recommend.
25 mars 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Chester
Dear Kumi,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Jean!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Jean was amazing and helped us find…
Jean was amazing and helped us find wedding rings for our big day, honestly when we walked in it’s daunting but Jean put us at ease straight away with a cheery smile and a welcoming presence. Jean listened to our criteria and went the extra mile to ensure what we ordered surpassed our expectations, thank you Jean! We would highly recommend Austen & Blake.
22 mars 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Chester
Dear Matt,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, Jean!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Excellent service from staff
I went into the store not knowing anything and left completely educated about engagement rings.
With the education from the lovely colleague Jean I was able to purchase the perfect ring.
Jean offered excellent customer service and went above and beyond from selection to collection I cannot thank her enough.
22 mars 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Chester
Dear Kairon,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Jean!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Georgea was absolutely wonderful from…
Georgea was absolutely wonderful from start to finish. I had such a lovely time choosing my wedding ring. There was never any pressure, and she understood exactly what I was after and my budget. Im in love with my purchase and I couldnt recommend Austen and Blake, and of course the lovely Georgea enough! Thank you so much!
22 mars 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Chester
Dear Shauna,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Absolutely incredible friendly service…
Absolutely incredible friendly service from Mariana & Jean.
We went to look at rings and Mariana was so knowledgeable and helpful - Jean also was very friendly as soon as we walked in. Mariana was so professional but polite, kind, friendly and helpful - she made the experience buying a ring one of the easiest and the best - I would highly recommend Austen & Blake in Chester - they also called the day after booked an appointment online to check our full requirements - just great ladies and amazing & beautiful jewellery
15 mars 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Chester
Dear Caroline,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Mariana and Jean!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Brilliant Customer Service!
Georgea was amazing and super helpful in helping us find size/style etc. The ring itself is beautiful and top quality. The aftercare from Georgea and the team has been top notch and it seems that nothing is too much trouble.
I'd recommend Austen Blake to anyone and particularly Georgea! Thanks so much.
25 januari 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Chester
Dear Dewi,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Very helpful and patient.
Ariana and Jean were very helpful in helping me decide the type of ring I needed for my partner. They talked me through all of the different options available and they were very patient with me. They are a credit to Austen & Blake.
8 mars 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Chester
Dear John,
Thank you for taking the time to review your experience with us, we appreciate your kind words. We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Ariana and Jean!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Georgea was brilliant
Georgea was brilliant, knowledgeable and accommodating. She made me feel comfortable from the initial appointment. Thanks!
10 mars 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Chester
Dear Ali,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great Service and Quality
Had a great experience at the Shop in chester with a good Service. Staff took plenty of time to discuss various designs and explained differences. Also good hospitality with drinks offered. Very friendly and uncomplicated.
Collected the jewlerry a few weeks later wirhout any issues and with superb quality.
5 mars 2025
Omdöme utan inbjudan
Svar från Austen & Blake - Chester
Dear Christian,
Thank you for taking the time to review your experience with us, we appreciate your kind words. We are also really pleased to hear you are satisfied with both your order and the service from our Chester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
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