We received a warm welcome by very professional and informative staff members. Coffee in the lounge was a great start to our tour and gave us plenty of time to talk and ask questions. We loved the ide... Se mer
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Det här tycker kunderna
The building and accomodation were excellent' Jennie was most helpful and understanding. we were very happy with the facilities and the potential social life. We very much hope that you will let us k... Se mer
Företaget har svarat
We moved into Audley Fairmile in April 2022. We enjoy life here in particular the village community. The spa is excellent and the team amazing. We know if there is a problem it will be attended to qui... Se mer
Företaget har svarat
All the Audley Village staff were very pleasant and helpful. We were met and offered refreshments upon our arrival, taken to our suite to deposit our overnight cases, and shown around the facilities.... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Audley Villages develop and operate award-winning luxury retirement villages in the UK. A homeowner purchases a beautiful retirement home (one, two and three bedroom apartments and cottages available) in a beautiful and secure environment, with exceptional facilities like a health club, restaurant and library at the heart of the village. Properties and village grounds are maintained by Audley and homeowners are free to sell their property at any stage, on the open market. A monthly management fee and deferred management charge apply to the sale of all properties. Full details are available on the website and in person from the village team. If you do not own a property at an Audley village and wish to leave a restaurant or club review, please submit a review for the particular venue on Google.
Kontaktuppgifter
Central Office, 65 High Street, Egham, TW20 9EY, Egham, Storbritannien
- 0800 093 8181
- info@audleyvillages.co.uk
- audleyvillages.co.uk
4,6
Utmärkt
788 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 55 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very smart.
Luxurious development with excellent amenities- friendly and efficient staff.
8 februari 2025
Svar från Audley Villages
Thank you for your review. It's great to hear that you found the development luxurious with excellent amenities. The friendly and efficient staff clearly made a positive impression, and we appreciate your feedback.
Very pleasant and accommodating staff
Very pleasant and accommodating staff. Answered all my questions and refreshingly not too “salesy” welldone
11 februari 2025
Svar från Audley Villages
It’s great to hear that the staff were pleasant and accommodating, providing clear and helpful information without any undue pressure. A welcoming and informative approach can make all the difference when exploring such an important decision, and we’re pleased you had a positive experience.
Dana was very and helpful and friendly
Dana was very and helpful and friendly. She helped us to understand the workings of Audley. The apartments and houses are well equipped and attractive!
Dana realised that we are not ready for this facility at present. It’s a possibility for the future.
9 februari 2025
Svar från Audley Villages
We are glad to hear that Dana was helpful and friendly, providing a clear understanding of how we operate at Audley. It’s great that you found the properties well-equipped. We appreciate your thoughts and understand that this may be a decision for the future.
Without doubt
Without doubt, we could not have been looked after better as prospective customers and the detailed attention given to us by the Wycliffe Sales Manager was superlative. we are both very grateful for the experience.
7 februari 2025
Svar från Audley Villages
Thank you for your feedback. It’s great to hear that you felt so well looked after and that Tony, Wycliffe Sales Manager provided exceptional attention. We appreciate you sharing your experience.
When we arrived we had a parking spot…
When we arrived we had a parking spot with our name on it and Sarah was waiting for us outside the building so we didn't have to think about where we should park or what building we should be looking for.
We had a lot of questions regarding the lease and ongoing cost of monthly management fee and the deferred management fee and why the cottages are leasehold. Sarah certanley explained the cost structure.
We then had a tour of the facilities the dining area and bar,gym and relaxation and hobbies room.
We then had a tour of the show apartment and the show cottage they were very impressive and had very high spec but then they are a lot of money.
5 februari 2025
Svar från Audley Villages
Thank you for your feedback. It’s good to hear that everything was well-organised on arrival and that Sarah provided clear information about the lease structure and costs. The facilities and properties clearly made an impression, and we appreciate you sharing your thoughts.
Samantha was very welcoming and helpful
Samantha was very welcoming and made a real effort to find out about our retirement accommodation needs before telling us all about the Audley Ellerslie philosophy and offering. The tour round the show flat was informative and useful and the explanation of the costs was comprehensive. Afterwards, she showed us the quick way to walk into Malvern so that we got an impression of the town, which was not familiar to us.
3 februari 2025
Svar från Audley Villages
Thank you for your review. It’s great to know that Samantha took the time to understand your needs and provided a thorough introduction to Ellerslie. We're glad you found the tour and cost explanations useful, and that she helped you explore Malvern to get a feel for the area. We will be sure to pass your kind words on.
Well organised
Well organised, helpful and informative visit. We were looking to get as much information as possible for what would be a big step for us to take. Both Louise and Lewis answered all our questions clearly and gave their time freely.
Very impressive and professional.
1 februari 2025
Svar från Audley Villages
We are pleased to hear your visit was well-organised and informative, especially as you considered such an important decision. It's great to know that Louise and Lewis provided clear answers and took the time to assist you.
Dana was excellent
Dana was excellent - knowledgeable, professional, empathetic and fun!
5 februari 2025
Svar från Audley Villages
Thank you for taking the time to leave us review, we will be sure to pass your kind words on to Dana.
Really helpful tour at short notice
Really helpful tour at short notice. Lovely environment, nice accommodation
3 februari 2025
Svar från Audley Villages
We're glad to hear that you found the tour helpful and enjoyed the environment and apartments.
Tony Gibb
Tony Gibb the person who showed me around and talked me through everything was extremely well informed and answered all questions I had even before me asking.
2 februari 2025
Svar från Audley Villages
Thank you for your feedback. It’s great to hear that Tony provided such an informative and thorough experience, addressing all your questions. We appreciate you sharing your thoughts.
Masddie was very good at her job ,good…
Maddie was very good at her job ,good sales pitch and lovely with it,very professional.
2 februari 2025
Svar från Audley Villages
Thank you for your feedback. It's great to hear that Maddie provided a professional and engaging experience. We appreciate you sharing your thoughts.
Svar från Audley Villages
Thank you for taking the time to leave us feedback.
We were very impressed with the village…
We were very impressed with the village itself.
the main building is beautifully appointed. the restaurant and the food are excellent.
There are a few drawbacks. I think the extra charge for a parking space on properties of this price is excessive also, whilst we have two cars there is no available space for an extra one
Whilst at present we are able to drive, the properties are a long way from the main road, a bus stop and any shops. Storage space within the apartments is minimal and considerable downsizing of our contents and belongings would be necessary if we were to move to the village.
29 januari 2025
Svar från Audley Villages
Thank you for your feedback. We're pleased to hear that you were impressed with the village, particularly the main building, restaurant, and food. Your points regarding parking charges, limited spaces, and the distance from amenities are noted. We understand that storage space is an important consideration, especially when downsizing. Your comments provide helpful insight, and we appreciate you taking the time to share them.
A real eye opener
A real eye opener. The visit exceeded all our expectations from the quality of the properties to the reasonableness of the ongoing costs. The facilities were excellent and well maintained and well presented. We felt it would be a beautiful, safe and secure place to live. Louise who showed us round was very pleasant, welcoming and knowledgeable.
30 januari 2025
Svar från Audley Villages
Thank you for sharing your experience. It’s great to hear that your visit exceeded expectations and that you were impressed with the quality of the properties and the facilities. Knowing you found the ongoing costs reasonable and felt the village would be a safe and secure place to live is valuable feedback. Louise will be pleased to know she made your visit informative and welcoming.
Visiting a retirement village
We had a splendid visit. Everyone was pleasant and extremely helpful. The restaurant was a delight. It was spacious and elegant. The food was of a very high standard.
We walked round the complex which was in a superb setting. The buildings are set well apart and the wellness centres very inviting, especially the swimming pool.
29 januari 2025
Svar från Audley Villages
Thank you for your feedback. It’s great to hear that you had a positive visit and enjoyed the restaurant, surroundings, and wellness facilities. We appreciate you taking the time to share your thoughts.
A useful visit.
We had a very useful visit. The concept of the retirement village was very well explained including the costs involved. We also had a tour of the development which was very helpful. We did not feel any undue pressure and Sarah was very empathetic. My take away was that this is a lot more than moving house, more making a lifestyle change.
31 januari 2025
Svar från Audley Villages
Thank you for your thoughtful review. We're pleased to hear that your visit was useful and that the concept, including costs, was clearly explained. It's great to know that the tour was helpful and that Sarah provided an empathetic and pressure-free experience. As you noted, moving to an Audley Village is more than just a house move, it’s about embracing a new lifestyle.
We were very impressed with our tour of…
We were very impressed with our tour of Audley Village. Melanie Burns was very friendly , helpful and informative.
31 januari 2025
Svar från Audley Villages
We are pleased to hear that you were impressed with your tour of Audley Village and that Melanie provided a friendly and informative experience.
Worth seeing!
We enjoyed the experience and it was all made better by Wendy the lovely lady we met, she was very informative and answered all our questions.
31 januari 2025
Svar från Audley Villages
Thank you for your review. We're glad to hear you had an enjoyable experience and that Wendy was able to provide helpful information and answer all your questions. We appreciate your feedback.
Lovely buildings
Lovely buildings, in delightful surroundings. Very well presented by your representative.
Paul and Pat
29 januari 2025
Svar från Audley Villages
Thank you for your feedback. We are pleased to hear that you enjoyed the buildings and surroundings and that our representative provided a well-presented experience.
Highly professional introduction and…
Highly professional introduction and briefing on the village properties and services. friendly tour of the village.
24 januari 2025
Svar från Audley Villages
Thank you for your lovely feedback. We’re so pleased to hear that you found the introduction and briefing on the village both professional and informative. It’s great to know you enjoyed the friendly tour as well.
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