Audiovisualworld Omdömen 

Ordered a Focal Inside kit on the 19th of December for delivery before Christmas. I rang them, used the message system on their website and emailed them, every query was answered promptly and I’m surprised by the comments on here as the Customer service was exceptional and up there with John Lewis and M & S.

AUDIO VISUAL WORLD were amazing and everything was delivered on the 22nd of December. Thank you.

Still waiting more then 10 days for an item. Then ask for a refund and get a reply it will be sent out again. Again, asked for a refund to be told THEY need to recover their losses first. Avoid at all costs!! Still no item or refund in sight!

First thing first, I really want to apologise AVW for impatient. Haven't received tracking number from Royal Mail and I was suspect it is some sort of scam. Also started to panic when I was saw that reviews on trust pilot...

But... My amplifier arrived on second day.

For anyone who reading reviews, do you know that less than 1% of success transaction got positive reviews, and 99% of unsuccessful always get bad review.

As for review.
Great packaging, quick delivery. First class customer service.

I hope more of successful transactions will be positive reviewed.

I ordered the right product, they send a wrong one. When I wrote to them about it, they told me that it would fit our car nonetheless because the two products were compatible.
Well, they are not. When I wrote again they were very rude and would not take it back!

Edit: I did tell within 14 days after receiving it that the product was not the right one, but see what they write now!

I found a TV wall mount online for £74.99, and agreed to pay £9.99 for expedited shipping. My order was placed on Sept 17, and I received an email confrimation

On Sept 22 I received an email asking me to pay £25 so the product could be shipped. After forwarding them my order confirmation I was informed that because my house number was missing from the ship to line they could not ship and the price had since gone up.

Update: the vendor reply below is correct (as noted above) in the point that my house number had been left out of my order. They asserted that they asked me to clarify repeatedly but I have no emails, SMS messages, voice mails or missed calls. When (yesterday) they offered to honour the original price I asked (again) to see any evidence that they in fact reached out to ask for house number before pushing for price increase. Still no evidence has been provided.

Furthermore the company was quite unprofessional in our interactions, at one point referring to me as “keyboard cowboy” when I disagreed with their description of events.

If they want to continue white washing the events in their reply here I am happy to continue providing more transperemcy and detail as I feel this is quite an objective critique.

100% would avoid.
Communication is shocking!
I placed an order and paid special delivery. Nothing came, I emiled a number of times, rang the phone number no end of times.
It took over a month for them to reply saying they only had 1 in stock and was the reason it wasn't seen as I wanted 2.

I would love to know how this is "totally fabricated". I can prove the emails with no replies, and the call log of all the time I rang (59 times).

Still can't decide if you're illiterate or just plan ignorant.

Wasted your time barring me, you won't have any of my business regardless and I'll make sure the guys on the car groups I'm on aware.

I couldn't give zero stars on this company, unfortunately. Order online a TV stand. Once this arrives I open it fixed on my TV but after all this I realised something is rong. The stand didn't hold my tv straight. E-mail the company, get answers same day but they refuse to accept as return and refund for reasons was open and used and now they can't resell to someone else as new. That's not possible. Please whoever reads this review avoid this company.

The SD card delivered did not match the description and photos on the website. (Prior to my order, I had indicated that I needed the old card, version 9, which they offer with their pictures and text). First they raise the price and after the wrong delivery (version 12) they keep arrogantly making up excuses to refuse refunds, as can also be seen in their response below.
The website is not representative of what you will receive. They deserve a 5-star rating below zero.
Given their reluctance, I disputed the payment with MasterCard. Fortunately, I got my money back through this organisation.

Placed an order online, got an email an hour later saying the price had been changed and if I wanted my order then I would have to follow a payment link to pay a further £60

Called up to ask what had happened, said he wouldn't make enough profit on the original price, he got aggressive and said "don't bother I'll cancel it as I'll sell them by the end of the week anyway"

Only gave one star as I had to register review, Purchased a Lexus 400h double din fitting kit online for £142.00 in February, still no sign of the item, tried to contact via website and telephone no response and website was down for several days. now 3 weeks overdue, no sign of item orders..I wish I had checked Trustpilot beforehand.. an unreliable and scam company...Avoid at all costs, don't give them any business

I bought a DVD to update the maps on my sat nav. Dispatched quickly but didn't work. I asked for a refund. Refused and I was advised some units need to be copied from an SD card. Bought the card and sent it to them to copy. This was done and the card was returned but with no instructions of what to do. Searched Internet and found instructions. Still not working so asked again for refund. Refused saying that it was a "special purchase" and they would not refund. At the moment, the problem hasn’t been resolved in spite of numerous emails with advice on how to resolve. At the present time, I've got nothing to show for my £90 spend. Watch this space

The owner contacted me on my mobile a few minutes after my order to confirm some details I had missed. Delivery came the next day despite my mistake in the order. If this is not a 5-star service, I don't know what it is.

radio arrived, I bench tested it & couldn't get it to work so returned it.AVW returned it promptly saying there was nothing wrong with it & charged £10 for the check & return, I had no problem with this, I assumed I had done something stupid! Inadvertently I paid them £30 & requested £20 reimbursement. However I tested it again, & got a friend to check I was doing the test properly & still couldn't get it to switch on.
I emailed asking for guidance on how to bench test, assuming we were still doing something wrong, in these emails I was also requesting my £20 back. Although I got some reply's initially, never giving any advice on the test, it seemed clear they didn't want to refund the overpayment. they asked for evidence of the payments which I supplied then just gave me £10 back! I've chased them several times & now they ignore my emails. Judging by their awful trust pilot rating I'm guessing I will get some curt reply to this however I live in hope that I might get my 10 quid back & some help on how to fire up the radio!

DO NOT TAKE THE RISK. Believe all the reviews below. This company should be wound up. Here are a few words to sum them up: Aggressive. Dishonest. Ill informed. Threatening. Law breaking. I expect to see a silly response to my review, but trust me, this company will take your money for goods they do not have in stock and do anything they can to avoid issuing a refund, or acknowledging that they have taken your money under false pretences. You will regret ever having heard of these charlatans.

Huge warming to not buy from this company. They missold a product on their website for a Jaguar XF android auto unit. It was described as having a touch screen and also the website said no modifications to existing head unit. Well how big a lie. They sent me a pcb board and instructions to crack open the head unit and wire in a new pcb to the radio and leave a wire dangling out the back of the radio in order to get it going.
I told avw about this and said I wanted a return because it was not as described. Their response is apparently to call some random guy called chan at xcarlink and said they'd be able to solve the issue. How can technical support fix a case of an item not being as described. What does avw think they're going to do? Develop a new product that fits in with audio visual worlds big lie of a description. They are ignorant and rude and ignore all the points you raise and say contact xcarlink. I had to open a chargeback at the bank against this company. They provided a returns address in Luton to xcarlink and not to their address in Manchesterml and expect me to pay return postage. I spoke to the bank who say I am within my rights not to pay and that should avw want their product back They can provide return postage in form of label or cost.
To this date they still haven't provided return label or cost.
Looking at all these reviews It's a wonder they're allowed to trade.

Edit to add on 31st aug
Ignore the lies from the seller. The tracking number for the return is SE112046696GB for everyone here to see

Abolutely hopeless save your time stress and money elsewhere.

I ordered two harness leads from them i got no confirmation email no order number confirmation on when ringing up to hase my order was told it's out of stock no mention on tjere site so a week later sent email cancelled the out of stock part to receive an email monday ok called them again on Thursday to be told sent out Wednesday should receive in a few days receive an email Friday to confirm shipped called up to say you said Wednesday my parcel was dispatched to be told courier arrived early on Thursday hence sent Friday lying through there teeth comes to mind absolutely useless avoid at all costs 17/06/22

Excellent service, great he staff are very professional and helpful. I got my item the next day as stated.
I will definitely recommend them anytime.

Ordered a JL AUDIO 13.5" driver I needed to make a matching pair to my owned one, found it difficult to locate another of the same models, but this company had them😁😁. Nice fast postage, and arrived safe, very happy

Very poor customer service by a man named Ray was very rude wouldn't let me talk to a manager after he was rude to me then got a friend to call back for me and he was just as rude to her wouldn't recommend using them they take payment before they check stock now I'm waiting on the pending cash to go bk into my account which could kd take up to 7 days...... Now 7 days on and I still don't have mu money bk