Audika - Exeter Omdömen 

A well constructed, systematic review of the (declining) state of my hearing. H/Aids checked and serviced and a supportive presentation of newer technology in hearing aids. Appointment made to take latter issue further. Overall, a good experience.

The next time you move a pre-agreed patient appointment, it would be helpful if you notified them to ask if new date/time (due to staff holiday) was convenient. Better that than inconvenience a 93 year old who turned up for a wasted appointment, not to mention a wasted 2 hour return trip for the accompanying person. Plus, this is the 2nd time!

Emma was excellent so attentive to detail and made me confident that I was making the correct decisions

I recently had an issue with one of my aids, so I contacted the Exeter branch who couldn't have been more helpful. Emma Rooms went above & beyond to fix the problem. I have always found the staff friendly & professional whichever branch i have visited.

The representative, Leon, was friendly, helpful and encouraging, I shall wear my aids more in future!

Very knowledgable .
Very professional and informative.
I strongly recommend the branch in Exeter.

I visited for my annual review which consisted of a detailed health assessment of my ears. Emma identified a bacterial infection in one ear and a fungal infection in the other and stopped the review with a detailed plan to follow up with my GP. She reassured me of the urgency of the GP review which gave me the confidence to request an urgent appointment . I was seen the same day by the GP who followed Emma’s suggested plan. Treatment was prescribed & a 10 day follow up appointment was made before I left the surgery.
Emma also suggested a treatment for my 6 year battle with itchy ears and what appears like eczema. This treatment was prescribed by the GP and has truly transformed this chronic condition for me.
I can now wear my hearing aids all day without any irritation and that’s due to the care I received from Emma Rooms.
I am delighted that hidden hearing employ such high quality staff who Is definitely a credit to the company.

Emma is so good and reassuring . A really good professional young lady

Very friendly and helpful.

Emma and Alison are very caring, understanding and knowledgeable members of staff who cannot do enough to help their customers.

I have been visiging Hidden Hearing Exeter for the past 6 years and I am very pleased with the service I hace received here.

I would not hesitate to recommend anyone suffering with any Hearing difficulties or looking for an upgrade to their existing hearing products as they can accommodate all budgets.

I was only offered one product to try. This was the most expensive. It was a high quality product but without the opportunity to try less expensive options I was unable to make a judgement on VFM. The company was unable to accommodate my request to try alternative cheaper options and I consider this to be sharp practice. Subsequently lost faith and trust that my interests were being served. I wouldn’t recommend.

Emma was very thorough & explained things to me in a clear & concise manner. I was impressed by the service I received.

I visited the Exeter branch of Hidden Hearing for my annual check up. I was warmly greeted in reception to then have the most thorough and excellant service in all respects. I left feeling confident and happy. I feel very lucky to have such superb support..

All aspects of Alison's demonstration and explanation of equipement was very helpful and constructive. First class Lady and exceptionally Professional.

Jeremy Hoad

I had a thorough examination from Emma a year after having hearing aids. She answered all my questions an explained the test results thoroughly. I went away happy with the results.

One of my aids was not funtioning well for some time but this visit, hopefully, will resolve the problem. I felt better informed after this appointment but maybe I missed some of the detail a year ago, because of my age, when I purchased the hearing aid then.

An excellent experience from start to finish. A warm smiley welcome from Alison the receptionist and seen on time.The audiologist Emma was extremely knowledgeable, took time to explain everything clearly, and was very patient and reassuring. I didn’t feel rushed and felt comfortable to ask questions. I felt completely confident in the advice and care I received. Truly first-class service — highly recommended.
I managed to get a free nearby parking space too😊 👂🏻 !

Efficient, caring, thorough

The audiologist totally understood the situation and was extremely helpful

Always very helpful