Never thought we would move from our original home loan provider but you made it so hard to stay with them. From the knowledge and attentiveness of the staff walking us through selling one home and mo... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Friendly staff guided me through the process ... perhaps not as straight forward as some lenders might suggest ( more like a roast than a stir fry) but the support from the Athena guys pushed the pr... Se mer
Athena staff walked me through the process of switching lenders from how to complete documents to bank valuation and settlement. They were really responsive to questions via email and text. There was... Se mer
Changing home loans was made easier knowing that Athena was easy to contact quickly and easily if needed. I appreciate their email and messaging services for this. I love their product that gives a re... Se mer
Företagsinformation
Kontaktuppgifter
347 Kent Street, 2000, Sydney, Australien
- 133535
- hello@athena.com.au
- athena.com.au
4,5
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
moving to Athena
Great poeple ready to help, very happy I moved from my old mortage lender to Athena
16 september 2022
Thank you
This has been an ordeal! Not because of Athena, you have been patient & kind in all our dealings. There was a significant delay in my settlement with all sorts of delays I have not properly understood with settling this property. Thank you for assisting me with this and for hanging in there since initial approval & final settlement. I'm so pleased! Thank you
14 september 2022
Very swift refinancing
Very swift refinancing, with prompt and professional service. I would certainly have no hesitation in recommending Athena.
13 september 2022
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Svar från Athena Home Loans
Hey Debbie, we are glad to have you with us! Let us know how we can turn your experience in to a 5-star one!
Very easy to deal with!
Athena was great to deal with, everything was easy and straightforward!
7 september 2022
Relaxed Experience
The online experience and interaction was great and the communication was on point, without the need to attend appointments etc. The communication via text and email was very user friendly and non formal which is a pleasant change.
6 september 2022
Great service and easy to change my…
Great service and easy to change my loan. Better and better service, what more could a girl ask for. 👍
5 september 2022
Always on the ball and helpful …
Always on the ball and helpful …
Dale and Val have been terrific throughout the whole process and are an asset to Athena
1 september 2022
Athena home loan was very easy to deal…
Athena home loan was very easy to deal with and very helpful through out the whole process.
31 augusti 2022
Great Customer Service
Team Athena have been brilliant from start to finish and I’m excited to be on board. The process was seamless and I got answers to all my queries. I cannot fault the service and I cannot thank the team enough for their assistance.
31 augusti 2022
A pleasure to deal with!
I have just refinanced with Athena. The friendly (& prompt) kept me informed & guided me through the proccess every step of the way. The whole thing went very smoothly, I couldn't have asked for more!
30 augusti 2022
Great communication and friendly…
Great communication and friendly customer service. Changes over my mortgage was done smoothly and quickly.
29 augusti 2022
The most amazing experience
The most amazing experience. We have changed our home loan several times during this and it has been seamless and cheerful. Loved the fun text messages and emails.
I would highly recommend Athena to anyone.. So happy, thank you Athena!
27 augusti 2022
It would be helpful to be able to list…
It would be helpful to be able to list a good time to take/answer phone calls. I work in a profession where it is not appropriate to have my phone on me and only have short windows of time to make or accept phone calls.
25 augusti 2022
Svar från Athena Home Loans
Hey Belinda, thanks for your feedback. That's a great suggestion. We have passed on the feedback to our Loan Experts. Cheers, Jasmine
Easy money
The reason for the switch was an easy one - the rate is almost as low as anywhere and there are no fees.
Switching was easy too, Athena were great to deal with over the phone and via email.
25 augusti 2022
Better communication from legal stream…
Better communication from legal stream dept. Poor communication.
24 augusti 2022
Svar från Athena Home Loans
Hey Luke, thanks for your feedback. We have taken it on board.
Very easy and quick to refinance
Very easy and quick to refinance. Easy user friendly hub and helpful informative emails and texts that keep things moving.
22 augusti 2022
Overall very good experience
Overall very good experience. The team are incredibly friendly and personable. Only slight issue was the ambiguous timelines for the loan approval when it came to processing from the bank's solicitors.
18 augusti 2022
Svar från Athena Home Loans
Hey Michael, welcome to Athena! We are so glad you’re onboard. Thank you for the feedback about the ambiguous timeline. We want to make sure that our customers are informed about their application progress throughout the whole process, so we have taken this onboard and will share it with our team. We'll endeavour to improve your experience to a five star from now on! Cheers, Jasmine
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.