Asssa Omdömen 131

Asssa Quesada office are super. The 3 ladies in the office are always ready with a smile to go the extra mile to serve us

I took out a Basic Medical Policy
With ASSSA as part of my Non Lucrative Visa almost two years ago! Unfortunately in the swings year of living here in Spain my health condition deteriorated and I was diagnosed with Prostate Cancer! The staff in the Orihuela Costs office arranged all my treatments via email and telephone conversations! Nothing has ever been too much trouble for them! They arranged the initial blood tests, then the Biopsy, MRI Scan and CT Scan. Whilst undergoing these thorough medical tests it was identified that I have High blood pressure. ASSSA approved me to see a Cardiologist and as a consequence I was sent to a Sleep Clinic where I have been diagnosed with sleep Apnea on top of my Cancer!!
ASSSA staff have been in constant contact with me in all my related medical problems ensuing that I was afforded the best service and treatment! I am now in recovery having had a Radical Prostectomy which ASSSA funded along with all my other treatment, they did it efficiently and effectively and they are currently working with me to resolve my Sleep Apnea issue. I can’t thank ASSSA and their staff enough for their help, advice and support and brilliant Service!

I was recently diagnosed with cancer and initially Asssa were good and I had a lot of tests but then when it came to treatment they failed, I was told I had exceeded my policy limits! I was not informed about these limits when I took out the policy and that I would be denied treatment, so I was shocked and very upset due to my condition. I had to go to the Spanish SIP health system to get treatment. I would not recommend Asssa for your health care

My wife and I have health care insurance at the La Zenia branch in Costa Blanca. When my wife needed medical assistance Irini assisted us from advice at the outset to arranging hospital appointments and Echo scan. Follow on appointments are also covered. What was a stressful time the process was easy and straightforward.
We are glad that we engaged ASSSA to cover our health insurance.
As an aside: Irini also arranged our yearly dental check-up and follow up x-rays. All included in the policy.

Desde hace más de 6 años mi esposa y yo estamos bajo la protección de la compañía de seguros ACCSA. Confiamos nuestra salud a esta empresa y nunca nos hemos arrepentido. Durante este largo período, ningún llamamiento nuestro pasó desapercibido. La cara de cualquier empresa son sus empleados que se comunican directamente con los clientes. Nuestra oficina es OFICINA PRINCIPAL INTERNACIONAL ORIHUELA COSTA (ALICANTE). El personal de la oficina es gente extremadamente competente, servicial y amigable. Nuestra gerente, Valentina Rosenberg, es una especialista altamente calificada con amplia experiencia, habla 4 idiomas, presta atención a nuestras solicitudes y siempre ayuda a encontrar las soluciones más rápidas de los especialistas más competentes. Durante 6 años, ha sido la cara de la empresa ACCA para nosotros. Tenemos algo con qué comparar y creemos que la compañía de seguros ACCA es una de las mejores en su campo. Creo que tomamos la decisión correcta.

Horrible customer service, 1 month amd never got approvals, finally cancelled the service after 2 mos, I pai 1200 euro, 6 mos later the have yet to pay me back. Avoid.

I would recommend ASSSA for health insurance for expats moving to Spain. Judith Gil was extremely helpful and patient in assisting us with the best plan to suit our needs.

ASSSA Fuengirola:- Excellent customer service from start to finish when applying for my health insurance policy! Everything was done quickly which was a big help when applying for my visa as this is time critical! For me personally, this was the best health insurance policy at very reasonable rates! I would recommend them 100%

I very recently had cause to be quite concerned regarding various health issues.

I had been on the receiving end of a very dissatisfying appointment and, having been an ASSSA patient for many years, spoke with my local office who arranged for a pretty swift appointment with a clinical specialist to whom I will be eternally grateful.

If it were not for me being referred to the specialist in question I feel convinced I would be nowhere near as far 'down the road' as I am now to finding out what was wrong with me and getting solutions.  There are no two ways about it that had it not been for ASSSA’s Quesada office, and indeed the specialist, reacting with such high levels of professionalism and knowledge I would not be where I am now - and for that, to you both, I say a big heartfelt thank you.

The following I have copied from one of my emails and make no apologies for naming the individuals who have contributed to my peace of mind after a very turbulent and worrying period:

“Esther, thank you so very much indeed for what you do for us and as I have said previously in this email we both appreciate your commitment, outstanding abilities and professionalism very much indeed”.

Finally, it would be very remiss of me not to say thank you to Dr Zepeda of SanySa in Almoradi and to ASSSA who for many years have been there for me and my wife in our time of medical need.

Absolut tolle und sehr kompetente Beratung und Betreuung von der lieben "Jenny Schuster". So ein Service ist echt wahnsinnig. Hier ist man als Kunde echt super aufgehoben.
Danke

Initially they were great however when I discovered I had a cancerous Carcinoma..this is what happened., Firstly I had to travel an hour and a half to see specialist after seeing doctor near me.
Medical Insurance disputes paying for me to have a procedure to remove a carcinoma I noticed AFTER the policy started. The Policy is specifically no waiting time no co pay policy.

They say “ the carcinoma started growing before the policy started”.

I say, it may well have. It was noticed AFTER the policy started as it was only discovered by myself after the policy started. The dermatologist discovered 2 other carcinomas I didn’t know about.

I am going to fight them.

Does that mean that if something extremely untoward was discovered in my body such as heart disease that I knew nothing about, cant see or discover without a specialist they will also reject that claim on the basis that this started manifesting itself a long time ago??? Utter rubbish

Ive demanded complainst form after talking to lawyer

From the initial enquiry, through underwriting to the speedy issue of the certificate, nothing was too much trouble, answered all the questions and provided info immediately, I can honestly say I have not seen this level of customer service before, in the UK or in Spain. Judith Gil is an exceptional asset to this company

Estoy con ASSSA hace más de 5 años. Su servicio es excelente y me ayudan en todo. Tienen muchos centros médicos para elegir y estoy muy tranquila de contar con ellos para cuidar mi salud. ¡5 estrellas!

Had to pay an entire year for an insurance I wasn't using because I wouldn't be in the country. The best they could do was 20% off. Scammers

ASSSA advertises that they cover radiology in their Standard Policy. I need this treatment for prostate cancer. The excellent and world known radiologist I was sent to see explained the various treatments and the timelines . The first and OUTDATED method is a treatment of 40 sessions , this is the only treatment ASSSA covers and the 5 treatment cure , which 99 % of men choose is NOT covered. The clinic does give a % break on the cost of the treatment as they know everyone with ASSSA will be paying out of pocket. At the clinic / hospital they said ASSSA is the only company to not cover the newest methods that this doctor uses. The treatment is just under 10,000 euros and not a penny is covered by my insurance ! This is not right or fair to their clients .

Margaux at the Figures office is brilliant. Nothing is too much trouble,and makes the process so stress free. Would and have recommended Margaux and Asssa.

I just got your Summum health insurance, the explanations and kindness of Natascha in your office in Calpe was excellent.

Not good at accepting cancellation, charge for another full year.

Ich kann nur jedem von einem Vertrag mit diesem Unternehmen abraten. Keine Ahnung, auf welche Weise sie ihre Mitarbeiter rekrutieren, deren Inkompetenz spricht allerdings Bände. Ich habe im August 2022 in Denia einen Vertrag für eine private Krankenversicherung abgeschlossen. Leider. Der Vertrag sollte im September beginnen. Wie sich dann herausstellte, hatte er schon im August begonnen. Zumindest mit den Aufrechnung der Abbuchungen von meinem Konto. Als Vorerkrankung hatte ich einen schnellenden Finger der linken Hand angegeben. Der wurde vom Vertrag ausgeschlossen. Als ich Monate später wegen der Vertragsunterlagen nachfragte, meinte die diensthabende Dame, eine Deutsche, sie würde mir die Unterlagen persönlich vorbeibringen. Ich wohne auf dem Land und schickte ihr die GPS Koordinaten. An besagtem Tage wartete ich. Sie kam nicht. Sie rief an: "... wo wohnen Sie denn? Ich kann das nicht finden..." Ich frage, wo sie denn sei. Sie; "´Weiß ich nicht...komme gleich". Ich warte. Sie ruft an: "Ja wo ist das denn?.." Ich: "Sie haben doch meine GPS Daten!" Sie: "(in ärgerlichem Ton) ich habe aber mein Handy nicht dabei.." Ich (ratlos): Aber Sie rufen doch an?" Sie: (vorwurfsvoll) "das ist das andere Handy..."
Schließlich kommt sie mit anderthalbstündiger Verspätung völlig abgekämpft bei mir an. Ich hatte ihr meinen Standort noch einmal übermittelt. Sie, vorfwurfsvoll: "Wo wohnen SIE denn?"ICH BITTE AN DIESER STELLE VIELMALS UM ENTSCHULDIGUNG. Ich wohne auf dem Land, 5 bis 7 Minuten von Mercadona und Aldi entfernt. Weil sie nun so viel Zeit zum Auffinden meines Wohnorts verschwendet hat, bleibt weder Form noch Höflichkeit. Sie knickt die Seiten des ASSSA Handbuches um, die für mich relevant sind und rauscht ab. Ende Dezember 2022 will ich bei der ASSSA die Zustimmung für einen operativen Eingriff am Gelenk der rechten Hand einholen. Leider habe ich wieder mit besagter Dame aus Denia zu tun. Ihr bevorzugtes Konversationsmittel sind Sprachnachrichten über whatsapp. Ich schreibe, sie spricht. Nachdem das ungefähr zehn Mal nervtötend hin und hergegangen ist, bitte ich um einen Anruf. Sie spricht: "Ich habe aber gerade ein Telefonat!" Wie bitte? Sie schickt Sprachnachrichten und telefoniert gleichzeitig? DAS MUSS MAN NICHT VERSTEHEN. Nach ein paar Minuten rufe ich an. Sie: "Hallo?...Hallo?.. Sind Sie da?. Ich: "Ja."Ich warte, daß sie was sagt. Sie sagt: Nichts. Dafür, nach einiger Zeit:"Hallo? Das ist aber eine schlechte Verbindung". Ich: "Sie müssen sprechen, wenn Sie telefonieren..". Sie meint in ziemlich pikiertem Tonfall, ich hätte doch diese Sache mit der Hand bei Vertragsabschluss angegeben. Ich erkläre ihr geduldig, dass es sich um einen schnellenden Finger der linken Hand gehandelt hätte. Der wäre inzwischen operiert. Nicht auf Kosten der ASSSA. Jetzt hätte ich Probleme mit dem rechten Handgelenk. Sie sagt, das müsse die Zentrale entscheiden. Ich höre wieder lange Zeit nichts von der ASSSA. Dann frage ich erneut an. Die Dame aus Denia meint, "die Zentrale" bräuchte den OP Bericht der Operation am schnellenden Daumen. Wie bitte? Die ASSSA braucht den OP Bericht über eine Operation mit der sie gar nichts zu tun hatte? Ich könnte den übermitteln. Will ich aber nicht. Die Dame aus Denia per Sprachnachricht: "Ich kann das verstehen. Ich kann das wirklich verstehen." Am 6. Februar 2023 frage ich dann nochmals an. Es kommt wieder eine Sprachnachricht. Ich antworte, dass ich eine schriftliche Nachricht haben will und das bitte per EMail. Die Dame aus Denia hat mir heute, am 07. Februar geantwortet, dass die ASSSA die Kosten für den Eingriff nicht übernehmen wird. Immerhin eine Antwort. Auch wenn sie stark nach Rache riecht.
Hände weg von dieser Versicherung

I have been with numerous insurance companies throughout the world. But nothing like ASSSA. Their policy works strictly for them, not the client. I needed to be insured for 1 year and after the expiration of my contract, they extended it without notifying me. Claiming they did, rather than solving it with me, they forwarded me to the higher authority with the threatening  email.
The customer service is not for the customers, as the whole company isn't.If you're coming to Spain, do some deep research. And avoid this unprofessionally running "business".