Aspire Furniture Omdömen 

Never again!

Bought a Double ottoman bed.
Lasted 1 year exactly, because literally the next day the side hinge that holds up the bed snaps off. Called customer service, they tell me is out of warranty. Couldn’t get parts as the bed had been revised and has completely different hinges and bars.
Cheap cardboard inside the sides means I can’t even attach it directly to the so called wood.
Was told by, customer services, to look on eBay for parts.

My mistake for not reading all the reviews.

DO NOT USE. Mattress quality is awful. Smells for weeks. Company are useless and will hopefully go bust!

If I could give 0 Stars I would. Use this supplier at your own risk. Waiting for overdue delivery, which is delaying our summer holidays. Absolutely livid.

Ordered a mattress for my 6 year old , waited 2 weeks it turned up all rolled up in a box , when I opened it the smell was unbelievable, it stinks not even like a new mattress ! I contacted them and they have told me to air it out for a month near a window as it’s a new mattress smell and it will fade ! It’s not and is not fading all my little boys bedding stinks and just laying on it is unbearable for an adult let alone letting my son sleep on this poor mattress that stinks !

They will not refund me or take the mattress back

If only I’d read the reviews here first.
1) Ordered two mattresses.
2) First delivery failed to turn up.
3) Second delivery only brought one mattress, two were loaded on the van but driver was instructed to remove one mattress by his supervisor because he has to do 24 deliveries a day and so needs to be single items per household so he can fit 24 separate deliveries in the van.
4) The one delivered mattress was torn and soiled.
5) Next day the second mattress was delivered but not taken off the van because also soiled/damaged. The delivery driver stated he flagged this when loading but was told by his supervisor to deliver it anyway incase we might accept it.
6) Today the first damaged mattress was meant to be collected but they ‘forgot’ to put mattress bagging on the van.
7) Aspire refusing to refund until they have their torn/soiled mattress back despite sending them photos within 10mins of ripping off the plastic.
Apparently they are going to collect the mattress tomorrow… waiting for tomorrow’s excuse.
An immediate refund would have gone some way to try put right the catalogue of mistakes but they insist on hanging on to my money.
Shocking customer service.
Steer well clear.

Avoid Aspire completely!

I ordered a mattress via B&Q on 6th April. At the point of ordering, I was given delivery dates between 10th and 13th April, and then received a confirmation email stating it would be delivered on 13th April. I also received a dispatch notification on 10th April, so I reasonably expected the item to arrive as promised.

On 13th April, I contacted B&Q to check it was on its way, only to be told it wasn’t with the courier.

I then contacted Aspire directly and spoke to Ryan and was told the mattress “should” be leaving that day, despite this being the final day of the promised delivery window and after I had already received confirmation it would be delivered.

Ryan was dismissive and quick to blame B&Q rather than take any responsibility. I then requested a call back from a manager and spoke to Luke, whose response was no better. The attitude throughout was that there was nothing they could do.

I explained this has left my autistic son without a bed to sleep on and was advised to cancel the order and buy elsewhere, still no accountability and no attempt to resolve the situation.

This whole situation has been made worse by Aspire trying to pass responsibility back and forth with B&Q instead of resolving it.

I was effectively told that the two systems aren’t aligned and that this was the issue, which is not my responsibility as a customer.

I ordered in good faith based on the delivery information provided, and it is not acceptable to be left chasing between two companies while neither takes ownership.

The fact this could likely have been resolved quickly, given their proximity, but wasn’t even attempted says everything.

This has been a genuinely poor experience from start to finish, and I would strongly advise avoiding Aspire.

Read about matrisse refund from Aspire and Brand Alley

I bought a mattress, and they refused to refund it.
Product Condition Concerns

In addition to the discrepancy in product identity, the mattress supplied appears to be of inferior quality and not as described, specifically the following:

The mattress does not maintain a flat structure
One side collapses or bends unevenly, forming a visible curve
This raises concerns that the item may not be new or of satisfactory quality

I have provided multiple photographs and videos clearly demonstrating:

The mismatch between the advertised product and the item received
The structural defect (uneven bending)

Communication with BrandAlley and Aspire

BrandAlley stated that the product code provided was correct; however, this does not correspond with the item received.
Aspire indicated that BrandAlley may have supplied incorrect product information in the listing.
Despite submitting repeated photographic and video evidence, Aspire disputed the quality concerns without providing a resolution.

At one stage, I was informed that my evidence was not sufficient, including comments regarding the quality of my recording device, which I consider irrelevant to the core issue.

Return Refusal

BrandAlley has refused the return on the basis that the mattress was unpackaged.
This position is unreasonable. It would not have been possible to do the following:

verify the product,
check the label, or
assess whether the correct item was supplied

without opening the packaging.

Legal Position

Under the Consumer Rights Act 2015, goods must

match their description
be of satisfactory quality
be as advertised

Based on the evidence, the item supplied does not meet these requirements.

Legal part
Debit card → chargeback
Credit card (peste £100) → Section 75
Consumer Credit Act 1974 (Section 75)
ADR (Alternative Dispute Resolution)
The Furniture Ombudsman
Citizens Advice
Trading Standards
Small Claims Court (Money Claim Online)

Awful overpriced poor quality mattress. Ordered via La Redoute given the money I expected it to be better quality. Literally after 1 month it’s sagging and Aspire a saying it’s not a fault! I’ve now got a bad back with the lack of support claiming to be an ortho mattress! Plus I had to keep chasing them because they didn’t deliver this piece of rubbish on time! Awful company AVOID!!!

I purchased 2 aspire mattresses and am happy with thr purchase :)

Ordered through Debenhams and it took a little while to be delivered.
Fantastic mattress for my daughter’s new bed… very comfortable and great quality at a fantastic price. Would highly recommend an Aspire mattress.

Bought an aspire mattress from Argos. The mattress is delivered direct from Aspire warehouse. After weeks of waiting for the mattress and endless emails between Argos, Evri and Aspire It came to light that Evri had lost the mattress. When I contacted Aspire they really showed no interest at all. I appreciate I ordered it from Argos but it’s Aspire’s name on the mattress. Just poor customer service to the extent that I wouldn’t use Argos, Aspire or Evri again.

Disappointed with my experience purchasing an Aspire mattress via Argos. Despite the £500 price tag, the item arrived damaged because the packaging was insufficient for transit. While the issue was eventually resolved after seven days of difficult communication, the initial stress and lack of quality control make it hard to recommend this brand.

I ordered a bed through the Aspire Beds website, which clearly stated delivery within 3–5 days. The payment was processed, and I received an order confirmation. However, when I called to check on the delayed delivery, I was informed the item is out of stock and will not be available for another month.
This is completely unacceptable compared to the agreed delivery window. The lack of proactive communication wasted my time and caused unnecessary inconvenience. While customer service was apologetic when I called, that does not make up for the poor experience.
I expect a full refund immediately. Aspire Beds needs to improve transparency and stock management to avoid misleading customers.

Finally found a place that provides mattresses to die for. Slept like a baby. Amanda and the team recommended one that was just right for me. Brilliant service all round

I have only given this a 1* because I can not select no stars.
I purchased a memory foam mattress from here 2 years ago and there is a dip in the mattress causing me back pain.
I asked my partner to rotate the mattress to try and get a better nights sleep and contacted Aspire to let them know as the mattress came with a guarantee
They asked for the dip of the measurement which I sent over 3 times in the course of 6 months! They have now finally responded saying the dip of the measurement is not considered a fault and perhaps I should rotate the mattress or seek medical advice for my back pain.
What absolute rubbish customer service and a pi*s poor product. I had a memory foam mattress prior to this one which I had over 15 years 0 issues never had to ‘rotate’ it I only changed it because I went from a single bed to a double. Worst decision I ever made buying from here

Disgraceful service. Do not order from these clowns. Ordered a small double through Debenhams, they delivered not only the wrong sized mattress (double), they actually sent a £50 inferior model of mattress, maybe hoping I wouldn't notice.. ten days so far of trying to get this resolved and no nearer to getting the mattress I actually ordered, Debenhams Customer Service are disgraceful too.

THIS COMPANY IS A DISGRACE AND WOULD ADVISE NO ONE TO PURCHASE FROM THEM . THEY SHOULD BE ASHAMED OF THEMSELVES. I would give this " company" minus stars if I could! . I ordered a bed for my son at the end of August it arrived 2 days later with the wrong headboard and was assured that the chap would be back the next day, paid him cash. I immediately contacted the company and was told that the headboard I ordered was not in stock, if they told this I would have ordered a different one , but instead they decided to send me one with diamanté on ( for my son) . I kept messaging them for an update as to when the correct one would be available , no reply, but the were reading my messages. Until they decided to block my number. Hence still no headboard and no communication.

My experience with this company was truly exceptional. Although I encountered some issues with the delivery process—completely unrelated to the company itself—the team went above and beyond to help me resolve them.

A special thank you to Donna and Etienne, who I spoke with over the phone. Their customer service was outstanding: they were reassuring, attentive, and genuinely committed to helping me. Not only did they take the initiative to contact the delivery company on my behalf, but they also followed up exactly when they said they would.

Thanks to their dedication, my customer journey was smooth and stress-free. They are a true credit to the company, and I’m incredibly grateful for their support!

This company is a complete scam. They take people’s money and fail to deliver what they promise. I ordered a king size gas lift bed, and not only did they overpromise and misrepresent their products, but they also failed to deliver the bed in full.

The delivery experience was appalling. The driver was rude, argumentative, and unprofessional. Despite doorstep delivery being agreed, he expected my 70-year-old father to handle a heavy bed on his own. To make matters worse, the gas lift mechanism was not delivered at all, leaving me with a bed that does not function properly.

This company has caused nothing but stress and frustration. They lie, cheat, and provide no accountability. I will be taking legal action and sincerely hope they are shut down for their dishonest practices.

⚠️ Whatever you do—do not order from them.

Should be zero stars.
Took two weeks for product to arrive. Arrived damaged. Contacted for replacement , they had to collect damaged items but expected me to wait in for a 12 hour time slot (which i did). Still no replacements another two weeks later. They send misleading information or outright lies and cannot give a straight answer or date for a replacement. Am now having to go through a process for a refund. This company should not be on big brands marketplaces as they can damage their reputation.