ASB Bank Omdömen 238

I have been an ASB customer for many years for both private and business. I went to open a new business account over the last few days. What a draconian, inhumane system. Because almost all the branches have shut in Christchurch, it's very difficult to meet ASB staff in person. Instead it's a fight with ASB technology (that appears to be inadequate for the job) and faceless staff at the end of emails that don't appear to have the requisite skills to do the job. Endless forms that appear to need boxes filled that aren't necessary etc. Another problem is that all the Australian banks appear to be the same and the kiwi banks don't do banks accounts for business. Bring back real banks and/or cash.

I had an issue making a payment through the ASB mobile app. I spoke with Maria Roos from ASB customer service, and she resolved my problem very smoothly. It was a great experience with her.

This bank has been completely useless in my experience.

Something as simple as changing my address requires booking an appointment, and the next available slot was two weeks away. That’s just ridiculous for such a basic request.

Because of this delay, I’ve been stuck in a difficult situation. In New Zealand, you can’t always pay everywhere with a card, so I came with cash — but cash obviously doesn’t last forever. Not being able to update my details quickly has put me in a really inconvenient position.

Overall, the process is slow, inflexible, and totally out of touch with real-life situations. I would not recommend this bank at all.

in this discussion there are nothing but frozen cons.
with New Zealand
government Banks are the enemy with the US
and the public sector has known for a fact that these people who work for ASB & ANZ bank
are nothing but criminals
Harassing the person in New Zealand from ASB and anz
and now,
racketeering is a act of a business through illegal activity, operating a business and illegally-derived to
commit illegal acts. against the US.
NZ government,
influenced and corrupt organizations like the scem and fraudulent
team in New Zealand,
banks.
organized crime in which the persons set up a coercive
extraordinary, or otherwise illegal coordinated scheme operation (a"racket" ) to  repeatedly or consistently collect a.
dealing in obsccen summary under. RICO, a person who has committed at"least two of Acts of racketeering activity"drawer from the list from 35 crime

Quite disappointed in ASB. I applied for a personal loan, and the guy was saying their system, "bank system" could only take onboard half of one of my incomes into account. I thought that was utter bullshit as I got approved elsewhere today. I've been nothing but a loyal customer to ASB for over 20 years now. I've had loans with them in the past, two overdrafts that have both been FULLY PAID. and a credit card which was also FULLY PAID OFF!!! I am so disappointed, so now I am looking to bank elsewhere.

1star speaks it all .

Dont use the ASB insurance. I cancelled them back in 2022 when i sold my home, but seeing they never cancelled the policy I decided to use my insurance to get a washing machine as mine crapped out and they said no.
$15,288 dollars and they couldn't even give me a washing machine. Such thieves that i will never use again.

Dont use ASB for a bank, they let scammers take your money out of your bank account and not do anything about it

My monthly credit card payment left my bank 2 days ago, arrived at ASB yesterday, and will take another 3 days to become available. But if I manually transfer the money it happens in a single day. This is the third time I have had this issue with ASB. I have banked with multiple banks and this is a unique to ASB experience.

They should not improve. They are the best. At being the worse. Steer clear. You've been warned.

When it comes to customer service
They have no sympathy or compassion for people who are struggling financially because they lost their job due to an illness.

I've been with ASB for more than 40 years! I still have my original cheque account number even. I would say I'm a loyal customer and I've seen how the business has changed over the years.
They used to have many offices and friendly helpful staff. Long gone are those days. I understand technology has changed and they need to move forward with the times, but they have simply forgotten how to provide the customer support they used to have.
I tried to get information about opening a Merchant Account for my business. I haven't got to the point where I need it yet, but just wanted info. on what it might cost and what I need to get one.
I started the conversation via a web form, and a person responded to this and asked me many questions about my business and what I'm selling. Fair fair, right?!
I replied, with the information requested, best I could do, because, I wasn't selling services yet, so, I don't have all the numbers.
This person immediately called my phone, during business hours, with no warning. I don't take calls during the day unless it's scheduled, so I didn't answer.
I got a snarky email from the same person, saying they tried to call to get more information. They mentioned what extra information they needed.
I replied with the extra information they needed, and reiterated that I don't have web presence yet and I'm just after some basic information about Merchant Accounts. I also mentioned that I do not take calls during the day unless scheduled.
I got a reply from this person, who obviously didn't read the information I'd sent, as she asked for more of the same information. And said she would call tomorrow at xyz time.
The next day she called, even though I had not agreed to a time yet! I listened to the voice message, and there was so much background noise it was ridiculous. Also, broken English which I could not for the life of me understand.
Being a Kiwi, born and raised, I'd hope to speak to a representative that speaks the same language. That's fair right? I didn't set out to learn any other languages as that's not the business I'm in. I'm not a rep. that talks to people for a living!
Anyway, this person also sent an email saying she tried to call me and also that ASB won't grant me a Merchant Account!
"I understand that you are planning to accept payment through website."
"This is Prepayment Exposure."
"Unfortunately we cannot provide you with merchant services at the moment while we work through challenges in the change of how we interpret a regulatory requirement."
I asked via email to explain, and also said I can talk the next day at xyz.
No reply, only a call the next day, but I didn't pick up because I didn't get a confirmation about calling at that time.
Then her follow up email said
"As per previous email, any payment request with prepayment, ASB no longer able to support at this stage.
When your business is ready to start with website then please try to contact to third party gateway supplier."
I mean seriously are you even part of the same conversation?!?! This is ludicrous.
1. All online payments are prepay! I've never paid for something after I received it!
2. I'm after information which I said so many times!
I said in my response, all payments are prepay, and you haven't answered any of my actual questions yet. I've answered pages and pages of questions about me, my business, and numbers that don't exist yet because I haven't begun selling!
It's very clear to me this person doesn't want to deal with me, literally telling me to go with another third party instead.
Is it because I haven't picked up any of her calls yet? Is it because she thinks I'm going to scam people? That's what it felt like.
I also said in my response, I will be around at xyz time tomorrow, ready for your call.
The next day she called, we talked, and I had difficulty understanding but we got there in the end.
Basically if I don't give customers their products within a day then ASB won't give me a Merchant Account. I never said anything about taking a day to return the products, so that's just crazy. I even have many email threads that state exactly that.
FFS!!! This is mental! Anyway, I ended the call saying she didn't help and that I will come back to ASB closer to the time I'm ready to go online.
This was a major headache dealing with this person who never answered my questions, but took a bunch of information from me just to tell me to go away!!
I discovered I don't need a Merchant Account, which to me was the proper way to conduct business, but if the bank doesn't provide support it's best to steer clear of them.
I plan to move away from ASB after a lifetime of service from them.
This wasn't the only sad support story, but this was the one that pushed me too far.

Great another reason for people to leave ASB. Now you guys have banned overseas transactions, obviously not realizing what you done to thousands of people 😂 ive been a trusted customer for 9 years but I think ill do what everyone else will do now and leave. (On a side note) you could've just taken more security measures to prevent the so called Global financial crime... and not completely cut it off. Ill bet you guys dont recover from this 😂

asb are shite ,closing branches ,customer service via phone is appalling

I Have 3 business account with ASB. Every branch treat differently and Out of those few Branches are very useful. Today I visited Manukau Westfield Branch and the experience I had is one the worst experience. They try to avoid the customer to open their business account and just letting them to leave the premises. I told them clearly that it's an urgent priority because it is delaying my financial process. Most of them are uneducated or irresponsible for their duties. I waited approximately 45 min to hear back NO word only. ASB Staff was literally doing time pass.

What is the point of being a ASB customer if you don't care about urgency at all?

I have been trying to open a new business account for over 2 weeks and still do not have my new account number. I get the distinct impression they just do not care about customer service. They are friendly but incompetent. I did not apply for any other facilities, it was just to open an account. This started at the 23rd September and on the 10/10/2025 the problem is still ongoing.

I love ASB, we have been with them for more than 5 years! And they have always been a huge help! Gaby Phua Is the best person and lifts up ASB so much! She’s great!

Worst service ever.
No direct phone numbers, just a stupid AI, long waiting times when I tried to reach our 'bank manager'.

GOLDY SUCKS

Frustrating answer phone service, when trying to call ASB customer services line for human help. Let's try getting one step ahead again....#annoying