Artificial Living Omdömen 

Still waiting for items to be delivered!

I placed an order for samples, which all arrived as expected. That was the only part of the process that went smoothly.
I tried placing an order online, but some of the materials were showing as unavailable. After a phone call, we agreed to place the order via email.
When the order arrived, I noticed that one item was mixed up: instead of Cladding End Trim, I received Edging Trim. I informed the delivery driver, who agreed to take it back and said that the office would contact me regarding a refund or replacement for the incorrect item.
However, no one from their office reached out to me, so I called a few days later to explain the situation. We agreed that once the delivered materials were installed, we would decide what to do. If additional materials were needed, they would apply a credit; otherwise, I would be refunded.
After placing an order for the additional materials, no credit was offered. More than six weeks later, I still haven’t received a refund.
I would strongly advise avoiding this company, as their customer service is terrible. My client initially chose their Acoustic Wall Panels, but we’ve since decided to go elsewhere. This whole experience has been frustrating. Their response time to emails is also incredibly slow. AVOID

I recently purchased £300 worth of artificial grass and it was delivered promptly and in perfect condition.

My building company have ordered several times now for composite cladding and fixings. What a brilliant company. Easy website to navigate, excellent customer service over the phone and so quick with getting orders out. I’d highly recommend this company and the high quality products.

Excellent products and customer service to go with them.

Great experience from start to finish, easy ordering and quick delivery, a few boards damaged in transit but all exchanged with no quibble.
Product (composite slatted cladding) was straightforard to install and looks great.

The cladding I purchased has completely changed the look of my extension. Its modern, sleek, and high-quality. Sarah was patient and guided me through every step of the selection process. Highly recommended.

Possibly the rudest, most arrogant customer service agent I have ever spoken to.

I called up and spoke to Daniel, who instantly seemed annoyed that I wanted to ask questions. Daniel spoke with a righteous tone but also a fake accent/voice, as once I began to ask questions his true colours AND VOICE, came to light.

Despite the terrible experience, he claimed to have a showroom but it turned out that the address that I was given, turned out to be another business entirely.

Making Artificial Living Ltd a drop-shipping business, which often/always don’t ever ship the order.

The most amusing thing about the whole situation, is that the incompetent and arrogant customer service agent that I initially spoke to turn out to be in fact the business owner, Daniel.

AVOID LIKE THE PLAGUE!

We required Fire rating B cladding (due to the distance of the next-door property) fast to keep our development on track when my original supplier stopped delivering it.
We placed the cladding in both a vertical and horizontal pattern, which was a little tough for our main building contractor, but the result looks fantastic.
Artificial Living and Daniel were extremely helpful and supportive. They assisted with quality and provided timely delivery when we realised due to the pattern and shape of the house, we were short. Their confidence on the colour options (Antique and Black) worked beautifully. I sincerely appreciated all their honesty and help.

I ordered colour coded screws. The product is fine but very expensive.

A big thank you to the team at Artificial Living -Very helpful in getting some coloured Acupanels changed over for us!

Excellent company to deal with excellent communication rapid delivery exactly what you need 100% AAA+++ 👍

I used their fluted plastic cladding to give my 50's house a updated look to match my recently replaced external doors .
The order was delivered in a reasonable time .
My only moan is about a lack of communication about batten substitutions made to my order prior it being despatched.

Delivered quickly and no damage many thanks

So….. this is the second time I’ve used artificial living. My reason for coming back again was the customer service i received and also the quality of the products.
what has made me change my review is the fact I was lied to by the owner Daniel. He said he was the only importer of this product and that no one else can get it in the country !! I have since found LBROOFWINDOWS.co.uk that sells the exact product for literally half the price. Halfy the price shipping too !!
I approached Daniel with these findings and asked for a partial refund as I felt I had been mis sold the product and was accused of slander, fraud etc. he said I was unable to change this review as I was trying to hold him to ransom. That is not the case. He is a liar, yes he has a good product but he is ripping people off with the price and it can be found elsewhere with vast savings.
While trying to find identical products, I did come across inferior but there are identical products for half the cost.
I will not be using again and I will be changing all reviews I have left for this company based on Daniel’s lies and deception.
Thanks again
Paul

Update 26/11/24.
I have never tried to get you to price match upon ordering. That makes no sense as I would have just ordered from them ?? You are back tracking and trying to cover up your lies. Please post what proof you have and I will do the same. There is no blackmail either !! I feel I was lied to and that is why I have changed my review. I simply asked for a partial refund and gave the reasons for this request. I was then told by Daniel that I was blackmailing him and being slanderous which I was not and speaking with citizens advice I am in the right. The information I was given at time of purchase I later found out to be lies and that is how we are in this situation.
Me asking for some of my money back or more product to cover that extra cost is not blackmail, it would simply be you doing the right thing and realising you have ripped someone off. Maybe you didn’t realise at the time but now you do and instead of fixing the issue, you ring people mobiles making threats.
Let’s see how many other customers do the same after reading this !!
Very very let down customer that was over the moon with the service on previous purchases but now drastically let down.
Paul.

Great Service and the product was excellent got slatted wall panels and really robust and easy to fit.

Good service and excellent quality product

A fast and efficient service with good communication.
Quick delivery with super helpful delivery driver. Haven't installed product yet but very happy with what I've received.

Really good service, ordered some wood samples and they came days later.

Would throughly recommend, unfortunately we won’t be using the wood ourselves due to a change of plan! However the acoustic wood panels that we got samples of was lovely.

Excellent communicator, goods were dispatched swiftly and all arrived as described, I am delighted with Artificial Living and I would recommend it without any hesitations.