Artemest provides great customer service I ordered a coat stand and I was provided An update when it was ready to ship with Photos. Product arrived pretty fast And it arrived in excellent conditi... Se mer
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Det här tycker kunderna
I spent over $11,000 on a chandelier at Artemest and the experience exposed a serious gap between brand image and reality. Communication was the first failure. I asked time-sensitive question... Se mer
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Artemest not only has the most incredible, beautiful, high design and esteemed quality products... also their customer service is exceptional. I will be a loyal customer for a very long time and look... Se mer
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They followed up with me for all my questions and helped me customize my chandelier. The first chandelier came damaged from shipping, their customer service was great and they sent me a new chandelier... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Artemest is the online destination for luxury Italian furniture and home décor. Get interior design ideas and shop unique collections from fine artisans.
Kontaktuppgifter
Via Savona 97, 20144, Milano, Italien
- +39 0236634040
- concierge@artemest.com
- artemest.com
4,4
Utmärkt
604 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Purchase of poor quality product but experience of good customer service and problem resolution
My custom product was shipped in a way that makes it impossible to assemble. The problem is easy to see from my photos, even for a technical non-expert. Customer service still does not understand the problem and does not get back to me for days. In addition, the product is poorly manufactured, there seems to be no quality control.
UPDATE: I had a clarifying phone call with customer services today and the issues have been fully resolved. Artemest acknowledged the production problems and apologised for the inconvenience. They have already refunded the costs.
5 juli 2023
Svar från ARTEMEST
Dear Siri,
Thank you for your feedback, and we apologize for the late reply! We’re sorry to hear about the initial challenges you faced with your custom product and appreciate your patience during the process. We’re glad that your concerns were addressed in your call and that the issues have been resolved. Your satisfaction is important to us, and we appreciate the opportunity to improve. If you need anything further, please don’t hesitate to reach out.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
My two last purchases from Artemest…
My two last purchases from Artemest have been really disappointing. A photo album that was dented and not in top condition and a few brass frames that were broken, glass cut unevenly, missing parts etc…
29 juni 2023
Svar från ARTEMEST
Dear Joséphine,
Thank you for your feedback.
We are very sorry to hear that you are not happy with the pieces you have purchased.
As our customers' satisfaction is crucial for us, please rest assured that we will make every effort to rectify the situation for you.
We will get back to you with the most suitable solution in a timely manner.
Best,
Artemest Concierge Team
concierge@artemest.com
An impeccable experience
I recently took delivery through Artemest of my second hand crafted Sardinian carpet from the same weavers.
As there was a gap of more than 18 months between my first purchase and this one I was delighted Artemest was able to maintain their relationship with this artisan.
Purchase,shipping,customs payment and delivery were impeccable.
4 juli 2023
Svar från ARTEMEST
Dear Roberto,
Thank you for your kind words.
We are very glad to hear that you are satisfied with the beautiful carpet you have purchased. We will certainly share your feedback with our master artisans, as they always work passionately in order to provide our customers with the finest and highest quality pieces.
We look forward to assisting you with your future orders.
Best,
Artemest Concierge Team
concierge@artemest.com
Beautiful product, quick and efficient
I ordered two of the stick wall sconce’s. From ordering to delivery, the process was seamless. They responded quickly to my queries and questions. The lights arrived and they look stunning, very pleased.
10 juli 2023
Svar från ARTEMEST
Hi Dawn,
Thank you for your review.
We are so glad to hear that you are satisfied with your purchase and our services. We hope that you will enjoy your beautiful sconces for the years to come.
We look forward to assisting with your next orders.
Best,
Artemest Concierge Team
concierge@artemest.com
Beautiful!
This was a bridal shower gift & the bride absolutely loved it! She said it was packaged beautifully and the bowl is stunning. It will be a staple piece for when they host!
19 juni 2023
Svar från ARTEMEST
Dear Michele,
Thank you for your wonderful feedback, and we apologize for the late reply! We’re thrilled to hear that the bridal shower gift was a hit and that the bride loved the stunning bowl. It’s great to know it will be a staple piece for their hosting! We appreciate your support and look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Service from Artemest was great
Service from Artemest was great. The product is just okay, it is a wine chiller that is plastic-y and cheap looking.
30 juni 2023
Svar från ARTEMEST
Dear Leesa,
Thank you for your feedback, and we apologize for the late reply! We’re glad to hear that you had a great experience with our service. However, we’re sorry to learn that the wine chiller did not meet your expectations. Your feedback is valuable to us, and we will take it into consideration for future improvements. If you have any further concerns, please feel free to reach out.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Perfect work!
I ordered a bowl “Picta”.
It is so perfect that I have never seen anything more perfectly done! At the same time consider that I am a perfectionist!
I already ordered two more.
Just woow and bravo!
Regards from Swiss!
5 juli 2023
My experience was delightful
My experience was delightful. The communication was 5 star. My cake servers are exquisite. It made a beautiful luxurious piece to my wedding. Thankyou
22 juni 2023
Svar från ARTEMEST
Hi Monique,
Thank you for appreciating our dedication and care.
We are glad to hear that you have enjoyed your shopping experience with us and that the order process went smoothly.
Looking forward to hearing from you soon,
Artemest Concierge Team
concierge@artemest.com
Svar från ARTEMEST
Hi Ian,
Thank you for your review.
We are very glad to hear that you have had a positive experience shopping on Artemest.
We look forward to hearing from you soon.
Best,
Artemest Concierge Team
concierge@artemest.com
Good customer service, disappointing product
Customer service and communication were wonderful but the product was sub standard. It was a wooden letter opener and the edge that was supposed to be sharp was badly finished and not even properly polished.
26 juni 2023
Svar från ARTEMEST
Dear Elisa,
Thank you for your feedback.
We are very sorry to hear that you are not happy with the piece you have purchased.
We have reached out to you via email to schedule a phone call and we are waiting to hear back about your availability. We are more than confident that we can address this issue and enhance your shopping experience with us.
Best,
Artemest Concierge Team
concierge@artemest.com
Wonderful from start to finish
Wonderful from start to finish! Great customer service, time for order to ship and shipping updates. Thank you!
19 juni 2023
Svar från ARTEMEST
Dear Susan,
Thank you for your lovely words.
We are glad to hear that you have had such a positive experience shopping on Artemest and that our support has been so valuable to you.
We look forward to hearing from you soon!
Best,
Artemest Concierge Team
concierge@artemest.com
Amazing service!
22 juni 2023
Help me find a very special piece
I’ve been looking to replace a very special ceramic piece that we bought on our honeymoon. It was damaged in a move and I thought we’d never find it, but I was able to track down manufacturer and Artemest was able to work with them to find it. Thanks again for your help.
21 juni 2023
Svar från ARTEMEST
Hi Patrick,
Thank you for your review.
We are so glad to hear that you are satisfied with your purchase and our services. We hope that you will enjoy your beautiful piece for the years to come.
We look forward to assisting with your next orders.
Best,
Artemest Concierge Team
concierge@artemest.com
Easy all the way through
Easy all the way through. Murano glass items arrived in perfect condition.
9 juni 2023
Svar från ARTEMEST
Dear Lois,
Thank you for your review.
We are very glad to hear that you are satisfied with your purchase and our services.
We look forward to hearing from you soon.
Best,
Artemest Concierge Team
concierge@artemest.com
Custom Outdoor Light Purchase
The ordering experience as a member of the design trade was perfection. They were attentive and helpful, over communicative, I could not have been more eager to place my order. Upon arrival of my order, I was very concerned that what I ordered was not going to meet my expectations or the standard building practices of the USA - but after some back and forth we were able to sort everything out and all is well. Ordering between differing continents and time zones proved to be a challenge, but Artemest went above and beyond to remedy any issues we had and we will very happily be purchasing from them in the future. The products are beautiful and the customer service even better. Bravo!
15 juni 2023
Svar från ARTEMEST
Dear Customer,
Thank you for your feedback.
We are very sorry to hear that you are not happy with the pieces you have purchased.
As our customers' satisfaction is crucial for us, please rest assured that we will make every effort to rectify the situation for you.
We will get back to you with the most suitable solution in a timely manner.
Best,
Artemest Concierge Team
concierge@artemest.com
Streamlined customization process and…
Streamlined customization process and prompt responses!
7 juni 2023
Svar från ARTEMEST
Hi Asha,
Thank you so much for your positive feedback!
We look forward to hearing from you soon.
Best,
Artemest Concierge Team
concierge@artemest.com
The vase is a birthday gift for later…
The vase is a birthday gift for later this month. I have not opened the the box until birthday. Thanks for everything. Ken
12 juni 2023
Svar från ARTEMEST
Hi Ken,
Thank you for your positive feedback!
We are confident that the beautiful vase you have selected will be the perfect birthday gift!
We look forward to hearing from you soon.
Best,
Artemest Concierge Team
concierge@artemest.com
Placemats are gorgeous and look…
Placemats are gorgeous and look beautiful on our patio. Amazed at quick delivery.
1 juni 2023
Svar från ARTEMEST
Dear Suzanne,
Thank you for your review.
We are very glad to hear that you are satisfied with your purchase and our services.
We look forward to hearing from you soon.
Best,
Artemest Concierge Team
concierge@artemest.com
Your customer service person went out…
Your customer service person went out of her way to get the vase I wanted, she contacted the company for
me. She was very helpful and I really appreciated her
effort.
29 maj 2023
Svar från ARTEMEST
Dear Pamela,
Thank you for your lovely words.
We are delighted to hear that you have had such a positive experience shopping on Artemest and that our support has been so valuable to you.
We look forward to hearing from you soon!
Best,
Artemest Concierge Team
concierge@artemest.com
I've bought a great Zanetto piece
11 maj 2023
Omdöme utan inbjudan
Svar från ARTEMEST
Dear Omar,
Thank you for your positive feedback!
We look forward to hearing from you soon.
Best,
Artemest Concierge Team
concierge@artemest.com
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