What a great concept and gift for people who love football or sports! The quality of the hoodie I purchased for my husband is incredible. I also had troubles with the delivery company but Bailley was... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The t-shirt was of premium quality and very well received. When I had a query over the delivery, the company couldn't have been more helpful. Thank you. Would recommend.
Bailleys customer service is amazing! They were so helpful and got my query sorted straight away. Beautiful products and a great team behind them. Thanks!
Ordered t-shirts in size XXL after referring to their size guide (which states pit to pit measurement of 24.6inch). Items arrived much much larger at 26inch. The company confirmed a manufacturing faul... Se mer
Företaget har svarat
4,4
Utmärkt
679 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing!
AOF is a fantastic company. Customer service is incredible. I love the design of the clothes they make. Would highly recommend to any football fan!
19 januari 2025
Omdöme utan inbjudan
Newcastle hoodie and jumper
Ordered myself the Newcastle jumper and my partner the Newcastle hoodie, the quality is far better than I expected. Items are extremely comfortable. Will be ordering again.
25 december 2024
Incorrect order
I sent for a Liverpool T shirt for my husband for Christmas, when he opened it he was very disappointed to find it was a Manchester United one.
I can return it but AoF want £4 for Yodel to collect it.
Why should I pay for their mistake. Nowhere on their web site can I find a customer service contact to speak to or email.
10 december 2024
Omdöme utan inbjudan
Svar från Art Of
Hi Mary, we are really sorry about this mix up. When doing the return if you select incorrect item sent, this will give you a free returns label you wont need to pay for. Our customer service email is customerservice@art-of-football.com if you need any assistance.
The Hoodie Smells Horrible
I purchased a hoody and it smells absolutely horrible, a very strong chemical smell, much stronger than a new clothes smell. You cannot wear without washing, but as a gift I don’t want to wash before giving. I have emailed twice, last time 13th December, but no response. The quality of the fabric isn’t brilliant for the £60 it cost but would overlook if it didn’t smell so bad
6 december 2024
Omdöme utan inbjudan
Ordered a Manchester United t-shirt in…
Well done AOF. Ordered a Manchester United t-shirt in time for Christmas delivery but they sent a Liverpool one. Couldn’t write it! Previously ordered a jumper which came with errors to the stitching. Customer service has been excellent on both occasions though. The second, most recent issue in supply process was highly frustrating and frankly I was close to no longer recommending AOF as I have done so many times in the past. The team pulled it out the bag so close to Christmas though and left me a very happy customer with a gift that will make someones Christmas.
17 december 2024
Omdöme utan inbjudan
Tracking
Having to install an app and sign up to track a parcel is a joke.
7 december 2024
Omdöme utan inbjudan
Order placed on the 2nd December and no…
Order placed on the 2nd December and no notification when delivery will take place. Customer service provide automated response that ‘due to unprecedented demand’ don’t know when orders can be delivered. If you run an online business prepare for busy periods and manage your store accordingly and do not misled customers by taking payment but then not providing the relevant service….or ability to respond to customer queries
12 december 2024
Omdöme utan inbjudan
Great customer service when it was…
Great customer service when it was needed!
I had an issue with an item from this store but it was resolved within a week and the team couldn’t have been more helpful!
20 november 2024
Omdöme utan inbjudan
You pay twice for postage if you want to return
Purchased £30 T-shirt print dull not what was advertised on Facebook expecting embroidered. Requested refund told id have to pay postage refused and had to chase up why I had only £27 refunded. postage taken not a positive experience.
19 november 2024
Omdöme utan inbjudan
Svar från Art Of
Hi Charlotte. Thank you for taking the time to leave your feedback. We're really sorry that your experience with us didn't meet your expectations.
Our t-shirts are printed to order rather than being embroidered like our hoodies and sweats. We do explain in the description of our tees that they are printed to order using water based inks in our Nottingham studio, and the product image reflects this. However we completely understand how seeing an embroidered item in one of our Facebook ads might have led to some confusion, especially as most of our hoodies and sweats are embroidered
Regarding your return, our Returns and Exchanges page explains that customers are responsible for the return cost unless we have made an error. However we understand that this must have been frustrating for you as the tee you purchased had a printed design. We're truly sorry for the any inconvenience this caused
We value your feedback as it helps us improve both our products and communication. If there's anymore we can do to assist or clarify, please do not hesitate to contact customerservice@art-of-football.com
Excellent delivery service and item…
Excellent delivery service and item just as described.
25 oktober 2024
Perfect Support
Unfortunately, my first package didn’t arrive in Austria. However, the support was excellent and made sure I received a quick replacement. The products are also very nice. I can only recommend AOF.
15 oktober 2024
Omdöme utan inbjudan
Absolute Legends
Amazing product,
Even better customer support
Massive shoutout to Bailley!
9 oktober 2024
Omdöme utan inbjudan
T-shirts are insane ❤️
24 september 2024
Got a t-shirt for my bf’s birthday and…
Got a t-shirt for my bf’s birthday and it arrived super quickly! He loved it and says the material is really good and that it feels super comfortable
25 juli 2024
Really good all-round
Great quality and designs. I like the fit of the clothes and customer support is really helpful. I had an issue with the delivery which was another company’s fault and they handled my issue quickly and effectively.
25 juli 2024
Omdöme utan inbjudan
Love my purchase!
Love my purchase, such good quality and even better than I expected! Absolutely brilliant company and the best customer service. Highly recommend!!
12 juli 2024
Omdöme utan inbjudan
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