Arrow Cars Omdömen 

Rude driver - pre booked a mini bus and a car turns up. Driver said we don't do mini busses? Showed him email receipt he just didn't care said it'll be 2 journeys then. Had to pay twice, nearly missed flight.... most rude horrible driver i've ever seen - con company DO NOT USE

If I could give no stars I would, appalling service. We made this booking a couple of months ago , my partner sadly did not read the negative reviews before hand, which are accurate!!! The filthy people carrier and equally grumpy and dishevelled driver arrived 25 minutes late, no apology !!! We were attending a wedding and all he could say was I get there when I get there!!! He had a rotten attitude. And said he was running late because he had just done a school run!! The way he was dressed looked like he had just got out of bed!! Arrow cars obviously have very low or no standards regarding the state of their drivers and vehicles!! I would advise everyone to go elsewhere!!

Disgustingly poor service. You book but then they don’t have cars to send to you. First time they let me down was an airport trip, second time we were late to our restaurant. I wanted to use Horsforth local but won’t touch them with a barge pole next time. They don’t even contact you .

The car turned up and went the opposite way , when I questioned him he got argumentative. I got out and it got heated when he stuck up his finger . I went back to the office and again argumentative but got me another car who was fine . I’ve got to say the new driver said he couldn’t believe the way he was taking me . Be careful
No one likes getting ripped off !

Despite giving them our flight number it still took an extra 30mins for them to get a taxi for us. Taxi driver was incredibly rude and grumpy. Would not recommend to anyone.

Baildon Arrow Car drivers were fabulous when my wife fell and broke her shoulder close to their office. They ensured she got up safely and transported her to local A&E. The driver then helped her to a wheelchair and into the hospital. He didn't take payment. The driver on our return was equally as helpful and ensured my wife got to our front door. I cannot thank them enough. Craig Duerden.

My driver, Maidstone was excellent company; he was honest, a competent driver, efficient, friendly and helpful.
Thank you to Majid from Andrea

I booked a taxi for pick us up from Cookridge to go to the airport.
At 7.32am no message so I contacted Arrow, it took about 5 minutes before I could speak with someone. They said they didn't have a taxi for us but would get a driver there ASAP. I then received a message saying the taxi would arrive at 7.48am. At 7.50am I contacted Arrow again and was told a few minutes to go. Finally collected 8am, 30.minutes after allocated time.
This is appalling service and I would like a refund for the additional stress before our flight

Brilliant service, i had a trip from the airport to a hotel in Bradford and then a return trip from Bradford Bulls stadium to the airport. Both drivers were polite and very personable. I only had to wait two minutes for the cab at the airport and the return trip the driver was on time to the second. I received a call and a text to tell me the car was on its way and what time it would arrive. Excellent service very impressive and highly recommend Arrow Cars

The Driver was the most disgustingly rude, intimidating creature. Very aggressive, chip on his shoulder, looking at an additional mobile all the time he was driving! Would not eat that thing dropping me off if I was alone ! Sarcastic, aggressive, shouting above everyone.

Will never use Arrow from LBA agin or for any the reason !!! Disgusting !!!

Was nearly hit by their driver whilst cycling. Driver drifted into the cycle lane as not concentrating. To add insult to injury was subsequently given a mouth full of abuse as he tried to justify his careless driving.

Reported to the company, but not prepared to do anything about it despite a clear description of the driver plus a time and location of the incident.

Poor driver, poor customer service and accountability for their drivers actions.

Terrible service,,waited over an hour for a cab.

Prebooked a taxi for our return journey from Spain. We booked a mini bus as there were 8 of us. Thought if prebooked a taxi it would be waiting for us especially when supplied all flight details and timings, but no. Took 45 minutes to get a mini bus we prebooked. When it arrived the mini bus only took 7! Then waited another 5 minutes for a mini bus to take us all. The driver that arrived was very rude. Tried to explain that we had been waiting a long time and the issues we had even though had prebooked. Was rude to my husband and asked him to be patient. Then told myself to chill out when trying to explain about why the wait when we had prebooked. He said they were busy and to stop giving him earache! Then had a chat with his taxi mate. Then when eventually set off was rude to my daughter in law when she was asking her partner if had put a bag in. Driver said I didn't put any in so if you haven't it will be left there. Then rude to my son when was querying traffic and advised temp lights. Then on arrival at home didn't help with any cases. Just no need for this rudeness to paying customers. They need help with customer service and timings. Would definitely not use again. So disappointed 😞

Booked a return journey for 6 of us. Price given and paid. When I checked to confirm booking an automated voice confirmed the booking. Driver arrived a little early but that was great and got us to the airport smoothly. We went to the office to advise of our return at the airport and only had to wait 5 minutes for our taxi home. Great service and very competitive pricing.

utterly disgraceful company.. booked a taxi for a 4.45am pick up nobody turned up for 50 minutes resulting in missing our flight.. the driver clearly stated even if you pre book a taxi unless there is a driver at the airport to pick up the job then no driver will be dispatched. upon complaining we were totally ignored. never any response. a truly disgusting unhelpful and unreliable taxi firm. clearly blagged there contract at the airports as they pay the drivers peanuts im told.

I had Majid as a driver a couple of times and he is absolutely fantastic. always on time, very friendly. couldn't ask for more from a car service. perfect service with a smile and makes an afternoon after a long day of work so much more positive. He even offered me some sweets! absolutley fantastic service.

Khaled (32) has picked us from Bristol Hilton and has driven us to Manchester airport due to a flight cancellation. He has made the three hours plus drive easy with his sincere attitude. He’s polite and courteous and kind. Thank you

Terrible. Had me waiting for 1 hour in the cold, I'm disabled! Then told me no cars available. Day before one of their drivers made me late for an appointment trying to get as much out of me as possible, then short changed me. Absolute JOKE!

From Leeds Bradford airport only had to wait a couple of minutes before driver came. Driver 1168 very friendly and helpful. Have used this service from the airport before and the price seems to have come down

I tried to get a taxi back to Redland after arriving back from Glasgow

They quoted me £55 because I had a bike in a bag and a one hour wait. What a bargain!

Uber did it for £30 and I had to wait six minutes.

I imagine they are paying Bristol airport a fortune for their monopoly taxi provision but I am not terribly happy supporting this business model.