Excellent seller - I bought some water based dyes to create a green tinted moisturiser (hemp oil just wasn’t cutting it colour wise). They worked really well. I’ve bought a few other bits since then a... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I decided to make my own face balm and purchased all ingredients from Aromantic. They were delivered quickly, packaged well and lovely products that have made a lovely balm that is my go too moisturis... Se mer
A wide range of good quality products all with detailed information and direction on how to use them. I love the recipes available and have already tried a few. The best thing though by far is the exc... Se mer
Företaget har svarat
I would say they have good quality products, shipping was fast however package arrived damaged (mix of Royal Mail service and bad packaging), customer service is also up to standard. Their web i... Se mer
Företagsinformation
Skrivet av företaget
Browse through our range of natural skin care products and cosmetics at Aromantic. We provide organic and natural ingredients, recipes and courses for make-your-own skin, hair and beauty care products.
Kontaktuppgifter
15 Greshop Road, IV36 2GU, Forres, Storbritannien
- +441309696900
- info@aromantic.co.uk
- aromantic.co.uk
4,7
Utmärkt
177 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great Company, great products
Great products, packed very well however delivery time was longer than expected. Overall though, the company performs well and all products delivered were exactly as expected - a great company to deal with, just a little perceived delay made the difference between 4 and 5 stars.
25 augusti 2024
Svar från Aromantic Ltd
Hi Stuart,
Thank you for your review and for your kind words about our products. We’re sorry to hear that the delivery time felt longer than expected. After looking into the timeline, we can confirm that your order was placed on the evening of Saturday the 24th. Although we don’t normally process orders over the weekend, we made an exception due to the bank holiday and processed it on Sunday the 25th. You would have received a dispatch notification then, but due to the bank holiday, Royal Mail did not pick up the parcel until Tuesday the 27th, and it was delivered on Wednesday the 28th.
We sincerely apologise for any inconvenience caused by the delay and appreciate your understanding of the circumstances. We’re always working to improve and hope to serve you again soon!
Kind Regards
Benjamin Borseth
Managing Director
The prosses of purchasing - very convenient and efficient
The prosses of purchasing ingredients was quick and efficient. The products arrived well packed and in a good condition
Thank you
1 september 2024
Products arrived promptly and wrapped…
Products arrived promptly and wrapped very carefully. Prompt and friendly email back when I had a query which was resolved.
Thank you !
27 augusti 2024
Fast dispatch time
Fast dispatch time, fast delivery and well wrapped. Very happy with the products I received.
25 augusti 2024
Good service & excellent ingredients
I buy my Active Ingredients,hard to find Oils & preservatives from Aromantics. Very pleased with their products especially Active Ingredients and their speedy delivery!
I would like to see more Active Ingredients in the future if possible. That be great.
The only negative is their pricing for Active Ingredients! Quite steep for very small amount. I would have given 5 stars had the price been more competitive but quality of ingredients are great. I appreciate that they provide expiring dates on their ingredients!
1 augusti 2024
Omdöme utan inbjudan
Svar från Aromantic Ltd
Thank you for sharing your feedback and for your kind words about our service and the quality of our ingredients. We’re delighted to hear that you’re pleased with our products, especially our Active Ingredients and speedy delivery!
Regarding the pricing of our Active Ingredients, we truly understand your concern. One of the challenges we face in offering hard-to-find and specialised ingredients is that, due to their niche nature, they often have a lower demand. This means we sometimes need to order these ingredients in smaller volumes from our suppliers and producers. Unfortunately, purchasing in smaller quantities typically results in higher costs per unit, which does impact the price we must pass on to our customers.
However, we remain committed to providing only the highest quality ingredients, as we believe this is crucial to achieving the best results in your formulations. We always strive to find a balance between offering competitive prices and maintaining the exceptional quality that our customers expect.
We genuinely appreciate your understanding and your feedback. Your suggestion about expanding our range of Active Ingredients is something we will certainly consider as we continue to grow our offerings. It's feedback like yours that helps us to improve and better serve our customers.
Thank you once again for your review and for choosing Aromantic. We look forward to continuing to provide you with the high-quality products and service you’ve come to expect from us.
Best regards,
Benjamin Borseth
Aromantic Ltd
The efficiency with which you dispatch…
The efficiency with which you dispatch items, the swiftness of communication and quality of the item. It is helpful for a tiny business like mine to get the special offers as my budget is so small! I do get disappointed when the ingredients are out of stock as that can be stressful when my stock is low.
26 juli 2024
Very quick delivery and excellent…
Very quick delivery and excellent products, thank you.
25 juli 2024
Great customer service
Great customer service, good quality products. Fantastic website describing products and how to use them in the formulation. I like the Aromantic sample of recipes and blends.
24 juni 2024
Svar från Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
This company is an absolute rip off
This company is an absolute rip off. They have been ripping of their customers for years don’t know how they have stayed in business.
Here is an example … tried to purchase two ingredients both on sale the total for both items was £4.06. However by the time u get to checkout the final cost was £10.50. How does this company get away with such daylight robbery. Bought from them a while back and was angered by the same issue. It seems nothing has changed. My advice find another store that doesn’t try to rip you off
20 juli 2024
Omdöme utan inbjudan
Svar från Aromantic Ltd
Dear Customer,
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear about your frustration and would like to address your concerns directly.
Firstly, regarding your concerns about pricing:
VAT: Our prices are displayed both exclusive and inclusive of VAT on each product page for transparency. However, the cart total is shown exclusive of VAT until you reach the checkout, where the VAT is added. This practice is common for companies serving many business customers.
Postage: We understand the importance of reliable delivery services. This is why we use Royal Mail for our smaller shipments. Although it can be more expensive, we find it ensures that 99%+ of our customers receive their parcels promptly and reliably. We actually undercharge for this service to keep costs manageable for our customers. We have consciously chosen not to use Evri due to the unreliable experiences, such as the one you described in your review about them on Trustpilot.
Shipping Protection Insurance: We offer optional shipping protection starting at £0.75. This ensures that if a parcel goes missing, we can send a replacement immediately without waiting for the courier’s investigation. This option is available to provide peace of mind for our customers.
Business Longevity: We believe our continued success is due to the value and service we provide, as evidenced by the many positive reviews from our satisfied customers. We strive to improve and adapt based on all feedback we receive.
Additionally, we attempted to get further details from you via Trustpilot so we could investigate your concerns thoroughly, but unfortunately, we did not receive a response. We are still very keen to resolve any issues you experienced, so please do reach out to us directly with more information about your specific purchase attempt.
Thank you for bringing this to our attention. We hope to serve you better in the future.
Best regards,
Benjamin Borseth
Aromantic Ltd
Svar från Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
Aromantic are always good !
24 juni 2024
Svar från Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
A wide range of good quality products…
A wide range of good quality products all with detailed information and direction on how to use them. I love the recipes available and have already tried a few. The best thing though by far is the excellent customer service they provide. I've called several times now when I needed some advice or a recommendation and have found them to be very helpful. It's nice dealing with people who are both knowledgeable and who care about their customers.
13 juni 2024
Omdöme utan inbjudan
Svar från Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
Aromantic has been a great inspiration…
Aromantic has been a great inspiration for the creation of many products, they always know what is new and is the best place to purchase thing in smaller ammounts when formulating. My brand has grown but I still regulary go back to Aromantic for a few things and to see what they are up to. The speed of service is also excellent!
28 maj 2024
Svar från Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
Above and beyond as usual.
28 maj 2024
Svar från Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
Svar från Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
Svar från Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
Svar från Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
I got my lovely ingredients intact and…
I got my lovely ingredients intact and on time! Thank you 😊
24 april 2024
Svar från Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
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