Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

No help whats so ever just tell you they can't help and to go and look at forms. Never think that someone might be having serious difficulty. Refuse to give any letter and then ask for a review. What... Se mer

Betygsatt 5 av 5 stjärnor

I love this University. Unfortunately I found this in my last year. The teacher talk really nicely and the program have lot of class activities which helps to understand more the topic and your ass... Se mer

Betygsatt 5 av 5 stjärnor

Julie B in the Student Support team made my query manageable. Gave me the information I needed without overwhelming me, making my net steps clear.

Betygsatt 5 av 5 stjärnor

Nabila has been an excellent advisor to me, I am so happy that I decided to make this phone call and Nabila was able to clarify my concerns and questions, she was patient, I am so grateful and I like... Se mer

Företagsinformation

  1. Universitet/högskola

Informationen kommer från olika externa källor

Education provider, delivering programmes via Distance Learning, and Blended Learning at study centres in London, Birmingham, Manchester and Berlin.


Kontaktuppgifter


4,2

Bra

TrustScore 4 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 82 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

I would like to sincerely thank the…

I would like to sincerely thank the administrative team, lecturers, and supervisors at Arden University for their incredible support throughout my studies. Completing my degree while raising two babies, working full-time , and supporting my family during a difficult health crisis back home was extremely challenging.

Despite these circumstances, the Arden team was always understanding, supportive, and encouraging. Their guidance helped me improve my academic work and successfully complete my dissertation.

The knowledge and confidence I gained during my studies i believe will help me climb the ladder professionally.

Thank you again to the admin team, lecturers, and supervisors for believing in me and supporting me throughout my journey. I am truly grateful and look forward to celebrating my graduation.
— Ameerah

11 mars 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Worse university horrible stuffs

Worse university horrible stuffs. Not a place to study, horrible teacher very rude npalmer@ horrible attitude behaves like a an animal

6 mars 2026
Omdöme utan inbjudan
Logotyp för Arden University

Svar från Arden University

Thank you for your feedback. We’re concerned to hear about your experience.

Concerns about staff behaviour and teaching standards are taken seriously, and it’s important that these are reviewed through the appropriate process. We encourage you to raise this formally with our Complaints Team at complaints@arden.ac.uk
so the matter can be investigated.

If you would also like to share broader feedback about your experience, you can contact the Student Voice team at studentvoice@ardenuniversity.ac.uk
.

Your feedback will be shared with the relevant teams.

Kind regards,
Arden University Team

Betygsatt 1 av 5 stjärnor

Scammers…

Arden University has been the worst academic and financial experience I’ve ever had. They reported completely false information to Student Finance England, which created an artificial debt of around £8,000 in my name. They billed me for a semester I never attended, refused to refund an overpayment, and repeatedly sent payment demands even after I officially withdrew. Their administration is chaotic, unprofessional, and careless with student records — at one point they even acted as if I had never enrolled. If you value your time, money, and sanity, avoid Arden at all costs.

23 januari 2026
Omdöme utan inbjudan
Logotyp för Arden University

Svar från Arden University

Thank you for sharing your feedback. We take concerns regarding student records, billing, and communication with Student Finance England very seriously.

Issues involving enrolment status, tuition charges, and reporting to Student Finance England are handled in line with Arden University’s terms and conditions and regulatory requirements, and depend on individual circumstances such as withdrawal dates and registration status. It is important that your case is reviewed in detail to clarify what has happened.

For matters related to funding and reporting, please contact the Student Finance team at studentfinance@arden.ac.uk
. For any outstanding balance or billing concerns, you can also contact financequeries@arden.ac.uk
. If you believe an overpayment or refund is due, the Refunds Team can be reached at refunds@arden.ac.uk
.

If you have not been able to resolve this through these channels, we recommend escalating your case to the Complaints Team at complaints@arden.ac.uk
so it can be formally investigated.

Your feedback will be shared with the relevant teams.

Kind regards,
Arden University Team

Betygsatt 1 av 5 stjärnor

They won’t send you your money back.

They won’t send you your money back.

I have requested for a refund in JANUARY and after tons and tons of forms and emails it is MID MARCH and I still haven’t heard from anyone.

They are DISHONEST PEOPLE and honestly I am now afraid of losing my money.

Don’t trust them.

1 februari 2026
Omdöme utan inbjudan
Logotyp för Arden University

Svar från Arden University

Thank you for your feedback. We understand how concerning this situation is.

Refunds are processed in line with Arden University’s refund policy, terms and conditions, and standard timeframes, which can vary depending on individual circumstances and the stage of the process. However, you should receive updates throughout your request.

For a status update on your specific case, please contact the Refunds Team directly at refunds@arden.ac.uk
, as they are best placed to review your application and provide clarity on the timeline.
If you have already reached out and not received a response, you can escalate this to the Complaints Team at complaints@arden.ac.uk
so it can be formally reviewed.

Your feedback will be shared with the relevant teams.

Kind regards,
Arden University Team

Betygsatt 5 av 5 stjärnor

Adam has been very helpful positive 10/10

Adam has been very helpful, during induction he has supported me made me understand he was clear with with the induction such a friend person, he was supportive and positive,

I saw him again on campus he helped with my login ID cards and set up everything I truly appreciate all the support Arden has provided to me as student

4 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Good Support

I needed support / advice, couldn't find it on the online portal as I am a new student. I got in touch by email and was expecting a response in a day or two, but I was surprised to get a quick response of Emily from the Newcastle student hub team. After couple of exchanges she managed to get the IT support to solve my issue. Overall I was very impressed on how swiftly this was done in a matter of 2 hours. Thank you Emily.

3 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Tina Solanki at student support is a star!


I am writing to extend my heartfelt gratitude for the support and advice Tina and others have offered me recently. However, Tina's insights have been invaluable, and I truly appreciate the time and effort invested in guiding me through these matters. 
Her kindness is second to none. I can confirm that the student support team is awesome. I am deeply grateful for your support and kindness.

27 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Coaching Session

Had a coaching session with Wendy Lo. She was brilliant, asked all the necessary questions relating to my studies and what I expect from the coaching session moving forward. I am happy to say I will definitely book more sessions with Wendy. Thank you 😊

2 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

This university has been great for me

This university has been great for me, as a mature student needing help juggling childcare, my neurodivergence and my child’s neurodivergence, going back to university would have been impossible without the support of the staff from Arden University Leeds. Special thanks to the student support team and Freddy for the help.

27 februari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I do not recommend this university

I do not recommend this university, this is a nightmare, they do not inform you about anything, nor do you receive an email about what is next, in general they do not care about the students, the teachers are toxic and do not explain properly or evaluate you properly, some of them do not even teach lectures, they evaluate you if you are nice to them, this is one of the worst universities I have ever seen, you will always have problems if you study in them, do not waste your time and money

26 februari 2026
Omdöme utan inbjudan
Logotyp för Arden University

Svar från Arden University

Thank you for sharing your feedback. We’re sorry to hear that your experience has not met your expectations.

We take concerns about communication, teaching quality, and assessment very seriously. If you have experienced issues with lecturers or feel that you have not been fairly supported or assessed, we encourage you to raise this formally so it can be reviewed and investigated.

You can contact our Complaints Team at complaints@arden.ac.uk
, who will ensure your concerns are handled appropriately. If you would also like to share broader feedback about your experience, you can contact the Student Voice team at studentvoice@ardenuniversity.ac.uk
.

Your feedback is important and will be shared with the relevant teams.

Kind regards,
Arden University Team

Betygsatt 5 av 5 stjärnor

Lecturer , professional

I can honestly say Adil Mahmood was one of the most supportive lecturers I’ve had. He created a safe and encouraging environment where I felt comfortable asking for help. He was patient, understanding, and always willing to give his time. His dedication and genuine care didn’t go unnoticed, and I’m very thankful for everything he did for us. Birmingham Branch

6 februari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I am beyond frustrated with the…

I am beyond frustrated with the administration at Arden University (Stratford). We are supposed to start classes next week today is Thursday there is still no timetable available.
I have tried calling for 20 minutes every single day for the past three days—no one answers. I have sent multiple emails—no one replies. It is incredibly disappointing and unprofessional.
As a student with a family, children, and work commitments, I cannot just 'wait and see.' We need to plan our lives in advance. The lack of support and the complete silence from the staff is unacceptable. If you value your time and need an organized institution, look elsewhere. Extremely disappointed

25 februari 2026
Omdöme utan inbjudan
Logotyp för Arden University

Svar från Arden University

Thank you for your feedback. We understand how important it is to have your timetable in advance, especially when balancing study with work and family commitments.

Your concern about the delay and the difficulty reaching the team is noted. For the most direct support, please contact the Stratford Student Support team at stratfordsupport@arden.ac.uk
, as they can provide updates on your timetable and assist with planning.
you can escalate this to the Complaints Team at complaints@arden.ac.uk
so the issue can be formally reviewed.


Kind regards,
Arden University Team

Betygsatt 5 av 5 stjärnor

Very supportive and professional communication

I recently contacted the Student Support team regarding my timetable and medical situation. Although our communication was via email, the response was clear, professional and understanding.
Lily took the time to explain the process and next steps, and I felt supported during what can be a stressful time at the start of university. I appreciate the helpful and respectful communication.
Thank you for the support.

25 februari 2026
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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