After a slow start to processing the claim which was not Arch's fault, most pleasant conversation to confirm a few points and my claim was accepted and payment made. Very happy.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ryan Gavan was extremely helpful to ourselves as the broker in keeping us updated throughout the life of this claim. The claim was quite unique in that the claimant didn't instruct legal representa... Se mer
Företaget har svarat
I'm from Partners&, a broker, and have spoken to Shabnam Yunis on occasions where I've been helped on two separate claims-two separate clients. On both occasions, the latest one earlier today, I've fo... Se mer
Företaget har svarat
DON NOT GET TRADE INSURANCE WITH THESE SCAMMERS. Clean cut case. Cars stolen. Police report. Cctv. All three of the burglars caught and charged. All before we even get a call back. After chasing the... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Our award-winning Arch UK Regional Division provides specialised insurance solutions for a wide range of UK businesses, delivered by our team of experienced and empowered local underwriters across our 11 regional hubs. Our brand promise: Pursuing Better Together encapsulates how we do business. It is an approach that is based on collaboration, responsiveness and a genuine commitment to continually raising the bar. We provide brokers and our mutual customers with a high-quality tailored service and, as part of Arch Capital Group, offer financial security and capacity to ensure our relationships are built for the long term. Products include Accident & Health, Commercial Combined, Financial Lines, Marine, Motor, Property Owners, Products Liability, Terrorism, along with a developing range of digital products. Visit: www.archinsurance.co.uk
Kontaktuppgifter
Storbritannien
- archinsurance.co.uk
4,4
Utmärkt
63 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent Claims Service
Excellent experience with Shabnam in the Claims Team, who was helpful, efficient, friendly, polite and so desiring of wanting to assist the client and settle the claim. I could not have wished for a more constructive and positive experience.
7 augusti 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Kenroy Insurance Brokers
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
We have passed on your positive comments to Shabnam in the Claims team.
Kind Regards,
Arch Insurance UK
Svar från Arch Insurance UK
Dear James,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Claim Settled Quickly
Very quick service from Stephen in the claims team! Claim settled within 2 days of reporting it to Arch which is great.
31 juli 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Lewis,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Amazing claims handler
The claims handler was very proactive and on the side of our client. They listened to them and achieved the best outcome for them.
30 juli 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Customer
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Super claims service from Arch
Super and attentive claims service from Arch, particularly from Shabnam who has first class, helpful, efficient and professional, all they way through this process
16 juli 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Sir/Madam
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback and will pass it on to the claim handler who supported you.
Kind Regards,
Arch Insurance UK
Friendly/ professional/sympathetic
I was dealt with in a very friendly, professional manner at all times with great understanding of my claim with all questions answered to my satisfaction.
16 juli 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Stuart,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Very helpful
Was hitting a brick wall with an ongoing claim, I spoke to a lady call Shahnaz, she made a couple of calls and got the other parties back on thier toes within hours, very understanding and attentive, listened to all I said and acted accordingly.
3 juli 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Stephen,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the positive feedback - we will pass it onto the claims handler who supported you.
Kind Regards,
Arch Insurance UK
Great service, nothing too much trouble
The team at Arch have been so helpful going above and beyond to reassure me and helping me with my claim.
13 maj 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Lucy,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Call answered immediately by file…
Call answered immediately by file handler who proceeded to be very professional in her approach and also very courteous.
13 maj 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Richard,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Great customer service
Great customer service - clear and prompt resolution of a commercial claim.
11 april 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Purdey,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Very prompt response and excellent…
Very prompt response and excellent communications.
7 mars 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Belynda,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Holly was fantastic
Holly was fantastic! Dealt with the claim very quickly and efficiently.
9 april 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Hannah,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Prompt and efficient claims handling…
Prompt and efficient claims handling process with Adele at Arch
26 mars 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Benjamin
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Amazing service and Support
The claims handler working on this case has gone above and beyond for our customer. The advice and support provide throughout the whole process has been second to none. I am grateful to have had their assistance throughout the process, as they have made it so much easier to deal with.
20 mars 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Beam
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Ryan gavan has been outstanding and has…
Ryan gavan has been outstanding and has been and is continuing being a great help
14 mars 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Ethan,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Great service
Prompt reply with clear request for additional info required .. when provided claim settled in a timely manner
5 februari 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Damian,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Great Service!!
Ella is always on hand to help and is nothing short of a great handler. I am incredibly grateful for her fantastic service across all of the files she has dealt with for me. She is a valuable member to the team!
30 januari 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Reon,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Svar från Arch Insurance UK
Dear Caroline,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Very good company that cares about its…
Very good company that cares about its customers
30 december 2024
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Lindsay,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Terrible company
Terrible company. Poor communication and refuses to honer and pay out my genuine claim.
Would stay well away from the incompetent company.
11 september 2024
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Consumer,
Thank you for taking the time to review our service. We are sorry your experience with Arch Insurance UK has not met your expectations on this occasion.
If you would like us to look into this matter, please get in touch with us via this link: https://insurance.archgroup.com/divisions/international/consumer-complaint/ and provide us your full name, policy number, company details and some information on your issue.
Kind Regards,
Arch Insurance UK
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.