After a slow start to processing the claim which was not Arch's fault, most pleasant conversation to confirm a few points and my claim was accepted and payment made. Very happy.
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ryan Gavan was extremely helpful to ourselves as the broker in keeping us updated throughout the life of this claim. The claim was quite unique in that the claimant didn't instruct legal representa... Se mer
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I'm from Partners&, a broker, and have spoken to Shabnam Yunis on occasions where I've been helped on two separate claims-two separate clients. On both occasions, the latest one earlier today, I've fo... Se mer
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DON NOT GET TRADE INSURANCE WITH THESE SCAMMERS. Clean cut case. Cars stolen. Police report. Cctv. All three of the burglars caught and charged. All before we even get a call back. After chasing the... Se mer
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Företagsinformation
Skrivet av företaget
Our award-winning Arch UK Regional Division provides specialised insurance solutions for a wide range of UK businesses, delivered by our team of experienced and empowered local underwriters across our 11 regional hubs. Our brand promise: Pursuing Better Together encapsulates how we do business. It is an approach that is based on collaboration, responsiveness and a genuine commitment to continually raising the bar. We provide brokers and our mutual customers with a high-quality tailored service and, as part of Arch Capital Group, offer financial security and capacity to ensure our relationships are built for the long term. Products include Accident & Health, Commercial Combined, Financial Lines, Marine, Motor, Property Owners, Products Liability, Terrorism, along with a developing range of digital products. Visit: www.archinsurance.co.uk
Kontaktuppgifter
Storbritannien
- archinsurance.co.uk
4,4
Utmärkt
63 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Good clear communication to get the…
Good clear communication to get the claim settled in the most effective manner
19 januari 2026
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Billy
Thank you for taking the time to review our claims service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Ryan Gavan Liability Claims Handler Manchester
I have dealt with Ryan Gavan, Liability Claims Handler, Manchester on a number of claims. Ryan is superb, helpful, knowledgeable, friendly and we always have a good laugh. He is a pleasure to deal with and a great asset to the team.
In general, I always find the claims service from Arch to be excellent and you are one of my preferred insurers to deal with.
Thank you.
Sarah McNamara
Everywhen
27 november 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Sarah
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
We have passed on your positive comments to Ryan in the Claims team.
Kind Regards,
Arch Insurance UK
Excellent Claims Experience
Excellent Claims Experience
Very impressed by how my client's claim was dealt with by Shabnam Yunis. It was far from a straightforward claim but throughout the whole process, Shabnam looked to assist the client.
Andy @ Gallaghers
11 december 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Andy
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
We have passed on your positive comments to Shabnam in the Claims team.
Kind Regards,
Arch Insurance UK
Exceptional Service and Quick Claim Settlement
I was very impressed with the way Stephen Somerset, the claims handler, dealt with our client's claim. He responded promptly to every email I sent and handled the entire process efficiently. The claim was settled within just a week of me reporting the incident — a truly speedy and professional service!
13 november 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Daniella,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback. We will ensure your feedback is passed back to Stephen.
Kind Regards,
Arch Insurance UK
prompt and efficient
claim was reported and settled within 7-days. Prompt and knowledgeable service from Steve
24 oktober 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Natalie,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Positive Claims Outcome
Shabnam Yunis dealt with a products liability claim involving a number of parties. She dealt with all correspondence in an extremely prompt manner and kept us informed of developments throughout the claim. This was very helpful in managing communication between our client and their customer (who was the claimant). Having settled the claim a full recovery was obtained from an overseas entity which was a fantastic result.
9 oktober 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Dinesh
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
We have passed on your positive comments to Shabnam in the Claims team.
Kind Regards,
Arch Insurance UK
One point of contact to deal with the…
One point of contact to deal with the whole claim from start to finish.
Excellent communication with simple requirements to establish the legitimacy of the claim.
Swift payout process.
3 oktober 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear John,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Partners& experience with Arch
I'm from Partners&, a broker, and have spoken to Shabnam Yunis on occasions where I've been helped on two separate claims-two separate clients. On both occasions, the latest one earlier today, I've found her extremely helpful, knowledgeable and technically astute. She's also very friendly and has helped me find favourable solutions/outcomes for both client claims. NB/ I can provide specific claim reference numbers where Shabnam has helped me.
3 oktober 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Paul
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
We have passed on your positive comments to Shabnam in the Claims team.
Kind Regards,
Arch Insurance UK
Svar från Arch Insurance UK
Dear Hannah
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
We have passed on your positive comments to Ryan in the Claims team.
Kind Regards,
Arch Insurance UK
Shabnam replied very quickly on a new…
Shabnam replied very quickly on a new claim and her response was very detailed.
25 september 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Neil,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Rob & Shabnam were brilliant throughout…
Rob & Shabnam were brilliant throughout the claim. Excellent communication. Thank you!
11 september 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Kirstin,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Great claims team
The person dealing with the case Shabnam Yunis was a joy to speak with, she's engaging and was professional throughout.
11 september 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Paul,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Great Service
Ryan has been both helpful and informative whilst dealing with a claim for our client. Regular updates & nothing is too much trouble.
11 september 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear KR
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
We have passed on your positive comments to Ryan in the Claims team.
Kind Regards,
Arch Insurance UK
Probably the biggest bunch of sharks…
Probably the biggest bunch of sharks you will ever come across. Dont expect to be able to claim
2 september 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Rupert Briggs,
Thank you for bringing your concerns to our attention.
I’m sorry that the decision not to accept your claim did not meet your expectations. I understand that you have made a complaint to us about the claims decision, which has already been responded to separately.
I’m sorry that we could not assist any further on this occasion, for the reasons set out in your complaint response.
Kind regards,
Arch Insurance
Friendly helpful named staff
I regularly deal with our contact Stephen Somerset who is approachable, friendly and efficient. I am very grateful to Stephen for all his help over a number of claims we deal with across our property portfolio.
27 augusti 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Mike,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Great service
Great service, good communication. Ryan was always on my side so thank you all very much.
26 augusti 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Andrew,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Quick response- great experience
Quick response, knowledagble handler.
21 augusti 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Emma,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Shining Star within the claims team
Shabnam is always extremely knowledgeable and helpful, there is a sensible approach in dealing with matters, she is very friendly and polite and a joy to speak to
19 augusti 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Jaime,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Very helpful and great service
7 augusti 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Rachael,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
dishonest company
they said I claimed for subsidence. They surveyed the property & said it is NOT SUBSIDENCE & now wont cover me for the subsidence I dont have in my property!
EVEN THEIR OWN SURVEYOR SAID NOT SUBSIDENCE!
4 augusti 2025
Omdöme utan inbjudan
Svar från Arch Insurance UK
Dear Mr Verran,
Thank you for your review of our service.
I understand your frustration that your insurance renewal terms do not include subsidence cover. This is an underwriting decision that has been taken, in line with our internal framework, and has been made based on our understanding of the risk and your claims history. I’m sorry that this decision does not meet with your expectations.
Kind Regards,
Arch Insurance
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