Arc Comms Omdömen 114

I have been with Arc Mobiles / Communications for at least 13 years but as a business I need reliability.
a number of days without connection - losing business and communications is a priority when reaching out to customers.
Unfortunately a Bank Holiday stopped the usual good service that Arc Mobiles can usually provide

02 the network company was poor in resolving the situation as I also tried to call them to continually hear nobody is available call back later
The new SIM issued quickly by Arc Mobile account manager Steve arrived two days later but no fault of Arc Mobile did not function in resolving the matter
So over a five day period the situation was stressful

On Tuesday morning an early call from Lee put things to rights in maybe 10 minutes after explaining the glitch in the new 02 Sim...relief but not quite the help I have grown used to
This review may sound a bit negative as it should but the true calibre of a company is in the help they provide when things don't work out - hopefully the positive reviews show that Arc Mobiles are making a difference for many people

I've been a client of Arc Comms for a number of years now, and always found them efficient, prompt and helpful. This time, however, Nick went over and above in service. I changed providers and all went well apart from one glitch, namely I couldn't make calls to landlines. It took a lot of work and phone calls on Nick's part, but all done with great good humour, patience, tenacity and kindness and finally, to our joint relief, success!

Thanks Nick! You've been brilliant.

We have been dealing with Arc for over 15 years, probably since they opened their doors. The relationship is mainly over the phone, though in the early days we used to visit the office. They manage and look over my mobile phone business contract with EE, formally Orange. Though we are only a small business, (less than 10 handsets) that does not stop them from providing us with a first class service, year on year. We have a designated business account manager, who never fails to seek out the best deals based on our requirements, including Sim only deals... They also reward our loyalty with kickbacks, it used to be phone cases, chargers etc, but now its cash transferred back into your account... Would 100% recommend these guys, our topman there is "Nick"....

Arc solutions makes it easy. I've been a customer of arc for over 11 years now and look forward to hearing from Nick the vender every few years, I find him pleasant, helpful, honest and the company as a whole is so time saving. They come up with a new contract every 36 months for me and I sometimes take a phone with that or continue with the one I have. There is no hidden costs involved with arc which is another thing I value. They remove any leg work for me and for someone with ADHD and autism it makes life so simple. I literally do nothing. He asks what I need and finds me a great deal to match my needs. I'm always trying to save money on things and they have always found me an affordable contract that I'm happy with. I have to be honest I don't understand contracts and comparisons and sorting all that stuff used to send me in to a spin but since 2014 Ive not had to worry about that and it's really relieved some anxiety and stress for me. I definitely recommend the company not just for people like me who are neurodivergent but anyone because it really does take just 5 minutes to sort and saves so much time in our busy lives.

Professional prompt service delivery throughout our contract.
Would be very happy to refer to friends, family and business colleagues.

I've received very good service from this company for over 10 years now and have regularly dealt with Nick. Contracts always renewed on time and they're always prepared to try and help price wise. Very happy with my new contract.

I found all aspects of our negotiating our facility renew broadband and mobiles was conducted with professionalism, I have been with Arc some 14 years and am happy to continue with them, good company to deal with.
Pete Davies

Excellent company that we have been with for many years. Customer service is first class from Nick Lansom in particular.

Excellent service, they always provide the best deals and frinedly service whenever contacted.

Have used the Ark Comms company for many years always had very good service.
Nick is great got me a good deal on a new A 16 phone better phone lower monthly payments would advise any phone users to use this service. Kind regards Mike pollock.

For some years I have been using their services and they have consistently provided cost effective solutions to my company's requirements.

I have been with Arc comms for few years now.
Great team, helpful people, attentive and great offers.
I highly recommend them.
Nick and the team really take the stress out and give you peace of mind! Thanks

Great service.Always giving Great deal for my phone contracts.would highly recommend.

Have used Arc for several years & always get good service
Steve adjusted my existing lines, reduced costs, so my new iPhone 16 Pro was a net £5pm extra spend. Happy days

I'm well pleased with the service that I get from ARC . My phone is something I use without really thinking about it. But Steve rings me just when I need to upgrade. He knows what I want and, considering we only talk once a year or so, he knows what I need and is ready with a suggestion. The conversations are friendly and not at all patronising as we non-techies sometimes suffer. And he knows my name so ten out of ten to his database.

Outstanding Service for Connectivity and Telecoms Solutions!

I've recently had the pleasure of working with Arc Mobiles and can’t recommend them highly enough! Fantastic service all round. Antony and Lee were absolutely wonderful to work with and the team is lovely - professional, knowledgeable and clearly committed to delivering an excellent service.

They're quick, their expertise is clear and they really look after their customers.

Working with them was seamless and they paid very promptly, which speaks volumes about their professionalism and integrity.

If you’re looking for a trusted provider for business telecoms and connectivity solutions, Arc Mobiles should be your first choice. Highly recommended! Thank you!

I was a little sceptical when MacKenzie cold called regarding upgrading our EE account. I didn't want a new phone just a new sim, there was no hard sell he listened and got me what I wanted.
He got back in touch when another business phone was coming up for renewal and changed this to sim only for me. Once again I was impressed with his swift action, everything was sorted for us with no disruption. I would recommend Mackenzie and Arc Mobiles