Arbor Education Omdömen 

Asking for School name but will not let me put my sons school in. Absolutely shocking system.

Appalling App. They have now changed it so if I pay in £300 and set the days my son is in Breakfast or After School it takes the whole £300 in one go then leaves each day as £0. The only time I know I need to top up is when I am emailed a few days after paying the £300 to tell me I now owe more. Not when it's for, not what's been used and when. If my son is off I can't alter the dates, I have to email the school so they can alter the dates. This App needs a complete overhaul, it's terrible. It is by no means user friendly and it takes multiple searches to find the simplest of tasks that the old App could do in a single click. I plan on changing my son to part school meals part packed lunch but not changing while the App is this bad.

Terrible company and app, stops working completely every few weeks and the coding is shit (coming from a sixth former who did better coding than that in year 9) it has actually prevented me from doing work and getting to lessons on time as the school chose this provider as the sole relied on company for everything in the school. The absolute least they could do is make sure the app is working as advertised (which it doesn't) because of the huge amount of money they are siphoning from schools who could use it on better resources. I am switching over to writing things down manually as even that is more convenient for my education than this money-hungry team of thieves.

I very much dislike having to use this app or desktop site to book and pay for my children's extracurricular activities. It is in no way intuitive, and incredibly clunky.

Just the worst app I have ever come across, I can’t even get in.

A unintuitive piece of software that is built clunky from the ground up. Missing necessary features like homework reminders, and even the ability to tick tasks off. Interface is confusing and hard to navigate. Do not recommend.

What a headache, it's so confusing there is so much on there it's not clear, things are not in the right place as to where they should be.

It's far too busy and damn right frustrating to use.

I've unfortunately had to use it for the last 18 months and quite honestly i cannot wait for my son to leave the school and move to the middle school and I'll be so pleased not to use this.

Awful experience. No interest in making it user-friendly, no interest in helping with problems (they say "data protection prevents this"). Forces me to change password every time I use it to book a parents evening. Sometimes, at random, every time you log in, it immediately logs you out ("oops" is visible in one of the fields in the background of the logout screen). Sometimes, at random, won't let me select my child's current school (the last one didn't even use Arbor at the time my child attended!). School office staff tried but couldn't get the system to understand that one child could have two parents 🙄

I like how you can submit your assignments, I like how you can see your timetable, even though it was on every other school website thing, I also like how I can see my good points/merits and bad points/be--avia points(Accent included).

I absolutely HATE that you cannot submit Physical/Other homeworks because it shows up in my overdue bar, even from all the way from last year. And also it is definutely hard to navigate through this mediocre website. it is absolute UNSENSATIONAL.

I would NOT RECOMMEND this webite/app to everyone due to my reasons.

('-_-)

A huge waste of time digging for what you want, GUI is amazingly unintuitive. App login issues, downtimes. Signing up for events is a headache. School also can't use from what witnessed since start of this academic year (massive learning curve, unintuitive for them too) likely trapped in subscription. Hopefully school will drop it and use a better school CCMS next year. There are plenty of other options who have fully completed, tested, apps.

Absolutely garbage, signed in before, now cannot recognise my email and password, yet the school swears by it. It's the perfect example of IT at its worst and it's called progress. Bollocks

Would give Arbor zero stars if I could! NO customer services for parents - everything referred back to the school. There is no way to resolve an issue if the school cannot. I really hope that this system is cheap as chips as it is unusable and rubbish.

This app offers the worst user experience I’ve ever encountered. Its interface is maddeningly confusing and convoluted. For instance, the steps to book a before-and-after-school session are deliberately confusing leaving me anxious and concerned about whether I’ve actually made a booking. It’s almost as if someone’s orchestrating shady deals to keep this piece of rubbish in use. Cronyism.

Absolutely awful. So counter intuitive to use. Everything you need is buried deep in menus and even the most simple tasks are convoluted. Feels like just a cheap alternative to a real MIS. Serious overhaul needed! Probably the single worst thing about my day every day.

Absolutely awful. The interface is so desperately confusing. There is no way to update things. I just.. why would anybody use this?

The user interface is absolute terrible and I hate that school imposes this on us as parents and then we have no choice but to use it. I dread to think what schools pay for it as it’s simply not fit for purpose. The reviews on the App Store and here should be putting schools off using it but I fear not. It makes me angry at the school. The admin staff at school are in a difficult position having to deal with technical issues that aren’t their fault. I’m sure they hate Arbor as well.

Only getting a star because I had to give one. Absolutely unfit for purpose. The 2 years I've used this app daily at my sons school has been the most stressful, frustrating, maddening time of my life

Terrible app, just use classcharts.

Worse than Parentmail, which is saying something. Like Parentmail they offer no support and direct to the school for anything (so any bug report is impossible to make). Unlike Parentmail it's impossible to have reminders for meal orders so it's much easier to forget. The UI is terrible and the UX is abysmal.