Arabian Oud Omdömen 652

Ordered for the 1st time 2 perfume, 1 was incorrect! The one I ordered was 53.99 the one I received was priced at 39.99! Emailed a couple of times but no response! DON NOT USE

At a time when I was searching for a fragrance to fit a very specific motif I had in mind i luckily happened to pass by Arabian Oud.

I’m a hard sell, but Shaima and Carolina are clearly articulate, experienced professionals that succeeded to make me feel im in good hands and the result will be positive.

Shaima listened to my dilemma and parameters and quickly filled the void missing in my mind of what smell I’m looking for.

I often spend time with peers, friends, and colleagues, and I like to bring my best, from presentation to fragrance, to the table. And I like to enjoy the surrounding smell on myself.

Once worn my social circle, friends, and family immediately noticed a change in the air, so to speak. The feedback was clear: an excellent fragrance choice.

The staff are competent, professional, friendly, and approachable. I felt welcomed throughout, and the whole experience came across as genuine, thoughtful, and well judged.

Highly recommended.

My order was missing one of the bottles I emailed them and still no reply con artists

While Arabian Oud products are fantastic and occasionally you can get a great deal, I am very disappointed with who they choose for delivery companies. Most recent issue was choosing DHL ecommerce who do not bother attempting to deliver even though they claim to. After weeks of complaining I finally got a refund but lost out on the offer discount which is what made me make the purchase in the first place. I am now reluctant to ever buy on line from Arabian Oud ever again incase I don't get my delivery and/or refund. Such a shame.

Really poor product. Do not recommend. The smell lasts only a short while and even then you have to spray a lot! I took a chance on this and in the store in London I wouldn’t be surprised if they use a longer lasting one. Smells okay but really disappointed for the price! Customer services poor and do not care. I would avoid this company and look for something else.

Une expérience qui transcende les sens. Dès l’entrée, les effluves boisés et musqués vous enveloppent comme un voyage en Orient. L’accueil est chaleureux, les conseils précis et passionnés. Chaque flacon raconte une histoire que l’on a envie de porter sur sa peau. Une parenthèse olfactive rare à Paris — on ressort les yeux brillants et l’âme parfumée. ⭐⭐⭐⭐⭐

Generally poor service on and offline. Stores are often badly stocked, staff often busy chatting to one another rather than assisting. Online issues with an order that took an unnecessary long time to sort out. WhatsApp marketing is literal spam, I’ve unsubscribed repeatedly and get the confirmation I’m unsubscribed…just for more ads to be sent through! This isn’t acceptable.

Bought majority Maliki perfumes but when the arrived the smell nothing like the old one I still have, new ones are made in India and they are terrible , wasted money , order 218638574

Fantastic experience in the Westfields Shepards bush store. I had to ask the staff members names, Abdul was brilliant and so professional and knowledgable about the fragrances. Karolina was also wonderful. 10/10

I went to the shop in Westfield and the staff were polite, but overall I was disappointed. I bought one of their Arabian perfumes after trying it in store, and it smelled strong and long-lasting at first. However, when I got home and wore it properly, the scent only lasted about two or three hours. For a perfume that costs over £100 and is marketed as a so called “luxury” product, that’s really disappointing. Arabian fragrances are usually known for lasting a long time, so I expected much better quality. How embarrassing for us arabs!
The customer assistant was okay, but they didn’t seem very interested or engaged. In the end, I feel like I wasted my money. The perfume is overpriced for what it is and I wouldn’t recommend buying from this company.

The pricing strategy of Arabian Oud is extremely disappointing. Prices in Arabian Oud stores are three to four times higher than in Saudi Arabia or on the brand’s official Saudi website, which feels excessive and unjustifiable.

In my opinion, the perfumes themselves are far from exceptional. They are not superior to many other brands on the market, and in reality, several niche perfume houses offer much better performance, depth, and longevity at a fraction of the price.

What raises even more concern is the constant heavy discounting on the Saudi website, often reaching up to 60% off. This seriously calls into question the real production cost and the true value of these fragrances. If such large discounts are permanently available, it strongly suggests that the international retail prices are heavily inflated.

Overall, the pricing outside Saudi Arabia feels misleading and unjustified, especially considering the quality offered. I would not recommend purchasing at full price and strongly advise customers to compare prices elsewhere before buying.

Had a disappointing experience at Arabian Oud. Found a perfume I wanted, but the store staff pushed a 'buy one get one free' deal on me instead of mentioning the 50% off promotion they had online. I ended up paying full price for the perfume I wanted and got a second product I didn't need. Feels like a missed opportunity to give me a better deal and earn the trust of a new customer. Would've appreciated the staff pointing out the discount option. after complaining through their customer support, they refused to provide a refund option.

Pire service client il n'y a pas!! Personne ne repond malgrè les relances par mail, par le formulaire, message sur instagram et commentaire. J'ai demandé un retour deux jours apres avoir reçu ma commande (24 décembre 2025), à ce jour 18 janvier 2026 toujours pas de rpeonse. Il s'agissait d'un cadeau pour mon mari qui aime vos parfum (perso je ne trouve pas, ils sont fort et sentent mauvais) ca me fait encore plus detesté votre marque. Je ne vous recommanderai jamais. Vous êtes le pire service client qui existe en plus d'etre des malhonnetes.

Although the staff at the shop in Westfield Stratford were helpful, turns out the perfume is not very long lasting. I bought the Arabian desert perfume, after smelling it in the shop, however, I’ve come home and sprayed it, and it didn’t last any more than two or three hours. For a luxury brand this is shocking. Looks like that’s £78 down the drain. Would stay away from this company. They tried to tell me on the phone that I should be using some oil before I spray the perfume as I might have dry skin, which is incorrect.

I bought the wrong perfume and wanted to exchange it. It was unopened and all in its original packaging. I wrote many polite emails - their answers were spectacularly unhelpful and in the end they stopped replying. We have been customers in the past but now will definitely not be returning. Shameful customer service policy. Rudeness in not replying. Please dont use this company in.case you have a similar experience.

Beautiful perfumes as always. Received one bottle with a broken lid..Seller was prompt in replying to my query. Arranged a courier collection of the perfume and sent a replacement within 2 days of them collecting the faulty bottle. Very happy with the service.

Service pitoyable, commande passé le 28 Novembre on est le 10 décembre aucune nouvelle de la commande à ce jour service client injoignable ni par téléphone ni par mail … mise en demeure obligatoire à mon avis mais boutique à fuir.

Je tenais a remercier Aya et Mahmoud
Pour leur acceuil chaleur et le professionnalisme et leur sourire
Merci pour tout vos conseils et votre patience
Je suis repartie conquis

Servizio clienti inesistente, non rispondono né a mail né al telefono. Pensare di comprare online con una gestione di questo tipo è veramente un rischio.