This was miraculous! I telephoned their service section on a mid Monday morning to say my fridge freezer had broken down and by 9.30 the next morning I had a new one installed, with an extended warr... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Can't fault the service. The tracking information was a little sketchy and my delivery didn't arrive until quite late on, nearly 7pm, but the order process was smooth and delivery did occur on the ch... Se mer
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This company goes above and beyond to help customers when there is a problem. There was a problem with the gas hob that we ordered and nothing was too much trouble for the guy from AWO. He responded q... Se mer
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Always a bit of a lottery ordering online but our experience with Appliance World Online was excellent. Ordering was easy enough for two oldies like us and we were kept informed by email and text abou... Se mer
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Företagsinformation
- Vitvaror och hushållsapparater
- Leverantör av reservdelar för vitvaror och hushållsapparater
- Leverantör av vattenkokare
- Bänkskivor
- Gasinstallation
- Butik med tvättmaskiner och torktumlare
Om Appliance World Online
Skrivet av företaget
In business for over 50 years!
Based in Manchester, Appliance World Online Ltd supplies domestic appliances to clients locally and throughout the UK. Established in 1971 the family run company, we have many years of experience in the electrical goods market. We carry thousands of appliances in stock for a fast and efficient service into your property.
We offer a huge range of domestic appliances from the widest choice of manufacturers such as Siemens, AEG, Smeg, Whirlpool, Indesit, Hotpoint, Bosch, Neff and many more. We sell most Appliances that are available for your home, including washing machines, fridges, freezers, cookers, ovens, hobs, hoods, dishwashers and many more. All appliances come with full manufacturers warranties.
Our aim is to give our customers value for money and quality appliances with a fast and friendly service.
Price Promise Guarantee
We will not be beaten on price!
If you find a price cheaper in stock elsewhere we guarantee to beat the price.
T&C apply.
Kontaktuppgifter
543-547 Bolton Rd, M27 8QT, Manchester, Storbritannien
- 01617943030
- sales@applianceworldonline.com
- applianceworldonline.com
4,7
Utmärkt
8 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Appliance World Online
Dear Cheryl,
We’re glad to hear the process was quick and easy for you. Since we fell just short of a perfect score, we’d love to know what we could do to earn that 5th star on your next visit!
Regards,
AWO
The sales man who sold it to us was…
The sales man who sold it to us was very knowledgeable about the products. Gave us the information so we could choose.He explained the delivery and cost to us .
27 mars 2026
Omdöme utan inbjudan
Svar från Appliance World Online
Dear Timothy Lavelle,
Thank you for the 5-star review!
We’re so glad our sales team could provide the knowledge and clarity you needed to make the right choice. It’s important to us that our customers feel fully informed about their products and delivery costs before they buy.
Enjoy your new appliance, and we look forward to helping you again!
Regards,
AWO
Great communication along the…
Great communication along the way....fridge freezer wasn't in stock our own doing as we wanted a specific model and was kept informed with updates...what was brilliant was the delivery driver and the live updates..the driver was polite, curious and very careful with the new applience...will definitely use them again and again
31 mars 2026
Omdöme utan inbjudan
Svar från Appliance World Online
Dear David Andrew Cavanagh,
We’re thrilled to hear you loved the communication and our "brilliant" delivery driver. We'll be sure to pass your kind words on to him. Since you'll be using us again, we'd love to know what we could improve to earn that final star on your next order!
Regards,
AWO
Svar från Appliance World Online
Dear Jacky Leung,
Thank you for the review! Short, sweet, and to the point—just like our service.
We are thrilled to hear that you found the experience easy to use and that your order arrived on time. Providing a seamless experience is exactly what we aim for.
We look forward to serving you again soon!
Regards,
AWO
Quick and easy to order
Quick and easy to order. Spring discount code accepted.
30 mars 2026
Omdöme utan inbjudan
Svar från Appliance World Online
Dear Charlotte,
Thanks for the review! It’s great to hear that your ordering process was smooth and that you were able to take advantage of our spring discount.
We’re happy we could help you snag a deal! We hope you enjoy your purchase, and we look forward to seeing you again soon.
Regards,
AWO
Great service.
After my fridge/freezer broke down, a replacement delivered next day, and within the timeline promised, was great service.
27 februari 2026
Svar från Appliance World Online
Dear Antony Darby,
A broken fridge/freezer is a race against time, so we’re so glad we could get a replacement to you by the next day! We know how important those delivery windows are, and we're thrilled we could stick to the promise. Thanks for the great review!
Regards,
AWO
Svar från Appliance World Online
Dear Helen Kelly,
Short and sweet—we love it! Thanks for choosing us, and we’re happy to hear you enjoyed the service.
Regards,
AWO
Tumble dryer gave up the ghost this…
Tumble dryer gave up the ghost this morning so ordered one from Appliance World, collected at dinnertime. Excellent service and price.
28 mars 2026
Omdöme utan inbjudan
Svar från Appliance World Online
Dear Mr D Coleman,
We’re so sorry to hear your old dryer called it quits this morning, but we’re thrilled we could help you get back on track by dinnertime! There’s nothing worse than a mountain of damp laundry, so we’re glad our team could make the replacement process quick and easy for you. Thanks for the 5-star review
Regards,
AWO
Total service was above and beyond…
Total service was above and beyond anything I was expecting. I would certainly recommend the company.
26 mars 2026
Omdöme utan inbjudan
Svar från Appliance World Online
Dear Paddy Campbell,
Thank you so much for the wonderful review! We always strive to go the extra mile for our customers, and it’s incredibly rewarding to hear that we exceeded your expectations. We truly appreciate the recommendation and look forward to working with you again in the future!
Regards,
AWO
I ordered a fridge freezer
I ordered a fridge freezer, communication was very good, price was tge best around and delivery was super quick with a lovely delivery fella.
25 februari 2026
Svar från Appliance World Online
Dear Sharon Kemp,
Thank you so much for the 5-star review. We’re thrilled to hear you’re happy with your new fridge freezer and that our team kept you well-informed throughout. I’ll be sure to pass your kind words along to our delivery driver—he’ll be chuffed to know he made your day a little easier. Enjoy the new appliance!
Regards,
AWO
The delivery guy refused to take my old…
The delivery guy refused to take my old fridge freezer when I payed extra to have it taken away made every excuse not to take it even saying he had a bad back I wasn't happy with the service I received could of been a lot better
25 mars 2026
Omdöme utan inbjudan
Svar från Appliance World Online
Hi Helen Watkins,
We’re very sorry to hear about your experience, and we apologise for the inconvenience and frustration this has caused.
If a removal service has been paid for, it should absolutely be carried out, and it’s disappointing to hear that this was not the case on this occasion. This is not the standard of service we expect from our delivery teams.
We can confirm that the cost you paid for the removal service will be fully refunded.
Your feedback has also been raised internally so this can be addressed with the team involved and prevented from happening again.
Thank you for bringing this to our attention.
Kind regards,
AWO
Absolutely appalling service- AVOID
Absolutely appalling service! Rude, delivered 3 days late - I made a complaint a few days later got a basic reply- effectively saying not interested- things can go wrong with any company but the measure is how you deal with it- once they have your money they are not interested- AVOID!
Regarding the reply they have made I don’t agree- the staff member Lawrence I spoke to never mentioned payment had to be made by a certain time and was very unhelpful - a few minutes after I paid I was sent an email saying delivery not possible on Friday ( not sorry, no explanation etc) regarding the fact they don’t normally fit in my area, I didn’t know that- I asked if they could do it and they said yes- they have still not responded to my email complaint only responding on Trustpilot because it’s public- AVOID
23 mars 2026
Omdöme utan inbjudan
Svar från Appliance World Online
Hi Adele,
We’re sorry to hear that you feel this way, however we do need to clarify a few important points.
Your invoice was paid after our delivery routes had already been finalised. Once a route reaches capacity, it is closed, which can happen quickly. This meant your order could not be included in the original schedule, and a delay was unfortunately unavoidable.
Despite this, we made exceptional arrangements to accommodate you. We do not install in your area, but we organised and sent a dedicated two-person team specifically for your delivery and installation. This was done to ensure your order was completed as soon as possible, going beyond our normal service parameters.
We also take issue with the suggestion that we were “not interested” once payment was received. Your case was reviewed, responded to, and escalated to management, who have issued a clear apology and explanation. While you may not have been satisfied with the outcome, it is not accurate to say your concerns were ignored.
Delays can occur in any logistics-based service, particularly when scheduling depends on route capacity and payment timing. That said, we acknowledge that our communication could have been clearer, and for that we apologise.
We believe we made every reasonable effort to resolve the situation and complete your order, including steps that fall outside our usual operations.
Kind regards,
AWO
First time using this website
First time using this website & can honestly say it was a breeze.
Delivery was fast & on time with no problems
Delivery updates were a plenty
Thoroughly recommend
24 mars 2026
Omdöme utan inbjudan
Svar från Appliance World Online
Dear Debs,
Thank you for choosing Appliance World Online for the first time. As a family-run business, we know how important it is for things to go smoothly when you’re upgrading your home. We’re so glad you found the process a breeze and that our delivery updates kept you well-informed. We look forward to helping you again in the future!
Regards,
AWO
Simple Straightforward helpful and…
Simple Straightforward helpful and Efficient Systems appear to have anticipated most situations.
24 mars 2026
Omdöme utan inbjudan
Svar från Appliance World Online
Dear Jeremy,
Thank you so much for the 5-star review! We are delighted to hear that you found the Appliance World Online experience simple and efficient. We’ve worked hard to design a system that takes the stress out of appliance shopping by anticipating our customers' needs, so it’s wonderful to know we hit the mark for you.
We appreciate your business and hope you enjoy your new appliance!
Regards,
AWO
Induction hob smashed
Ordered an induction hob. Due to renovation work, we weren't able to check the item had been safely delivered, and honestly didn't expect to have to. On opening, the hob was completely smashed, and there was no support or care from the company afterwards. Incredibly disappointing and a large sum of money to be down in quite trying times with no support or aftercare
23 mars 2026
Omdöme utan inbjudan
Svar från Appliance World Online
Dear Tom B,
We are truly sorry to hear about the damage to your induction hob and sincerely apologise for the frustration this has caused during your project. We know how dissapointing it is to discover an issue with a new appliance.
As we personally handle all our own deliveries to ensure the highest level of care, we encourage all customers to review our Terms and Conditions at www.applianceworldonline.com/returns before ordering. These terms require any damaged to be reported within 48 hours of receipt. This gives you adequate time to unpack and check item for damages.
Because this was delivered in December 2025 and you are now reporting the item as smashed over 3 months later, we are unfortunately unable to offer a replacement or a refund so many months later. We must adhere to this reporting window to remain fair to all our customers.
We truly wish we could have provided a different outcome for you and appreciate your feedback.
Regards,
AWO
Buying & Installation process very…
Buying & Installation process very smooth. No issues! Old one out & new fridge freezer was in place within 30mins. No mess or problems at all. Would definitely recommend buying from here
23 mars 2026
Omdöme utan inbjudan
Svar från Appliance World Online
Dear Mrs Patricia Brown,
Thank you so much for the 5-star review! We’re thrilled to hear that your fridge freezer installation was quick and seamless. Getting the old unit out and the new one in within 30 minutes is exactly the kind of efficiency we strive for. We appreciate the recommendation and hope you enjoy your new appliance!
Regards,
AWO
Excellent price and very easy to order
Excellent price and very easy to order, the fridge freezer is bigger than expected. Arrived on time and the driver was very helpful. Many thanks.
19 mars 2026
Omdöme utan inbjudan
Svar från Appliance World Online
Dear Sean,
Many thanks for your kind words! We aim to make the ordering process as easy as possible, so it's great to know we hit the mark for you. We're glad the delivery arrived on time and that our driver could assist. We appreciate your business
Regards,
AWO
Svar från Appliance World Online
Hello,
That’s exactly what we aim for! Thanks for the great review and for letting us know everything was under control
Regards,
AWO
Svar från Appliance World Online
Dear Stuart Monro,
Thanks for the feedback! We’re so glad to hear the process was smooth from click to delivery. Happy to help anytime!
Regards,
AWO
delivered in 24 hours .great service
delivered in 24 hours .great service. a fair price for item delivery driver was very friendly a good all round expirience.
17 mars 2026
Omdöme utan inbjudan
Svar från Appliance World Online
Dear Mr Trevor Halfpenny,
Thank you so much for the 5-star review. We’re thrilled to hear your order arrived within 24 hours and that you found our pricing fair. We’ll be sure to pass your kind words along to your delivery driver—they’ll be happy to know they made your experience a great one!
Regards,
AWO
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