A-One Insurance Group Omdömen 107

Was a bit concerned that my Insurance claim would become very complex, as I had never claimed through the Estate Management before but it proved to be a pleasant surprise. From the first communication with Daniel (Narey-McIver) and his colleagues, all communications were prompt, clear and accurate. In fact there were many status and follow up emails that were unexpected but very welcome. A very good experience all around. Thank you Daniel and A-One.

A-OIG were very helpful dealing with quite a complex claim. Updated me regularly and advised when the claim was agreed and subsequently paid. Very professional staff

Anthony was incredible dealing with my claim from the get go. He went over and above the call of duty and was my oracle every step of the way. A true Gem. Thank you Anthony and A-One for your diligence and priceless work!

We have swapped all our business insurances over to A1 as our previous broker just wasn't doing anything to support us. A1 have put in every effort to explain the complex world of insurance to us so we understand what we are buying, have tried to save us money where possible, pointed out a number of areas where we weren't covered but should have been AND have handled two claims in a proactive, expedient and friendly manner. We can't recommend them enough!

Julie is always very responsive and provides great customer service. I have always been impressed with the competitive prices that are provided while still ensuring great cover.

I had cause to make a claim and Harry from A-One was excellent, responding quickly and providing clear guidance on making the claim. Claim finalised in just 3 days.

We have found Desiree and her colleagues to be very helpful and professional.

Our broker, Sally, went out of her way to help with an error - including a soul-crushingly long hold to a former insurance company. She got to the bottom of the problem and sorted it out. In a world where increasingly customer service is an oxy-moron, she is a shining beacon of hope.

I can't praise them too highly. They have steered me through a number of years insurance on a number of properties in a professional and friendly manner.

During the month of March 2021 my car was declared a total write off and it was necessary for me to make a claim. This involved a link up with Zurich in Portugal and in the UK. The gentleman appointed to handle my claim was Mr. Harry Smart. I had never been in this position before so I found the prospect of getting the claim underway quite daunting. Mr. Smart took me through the process one step at a time and was very clear on how I should proceed. The communication with Mr.Smart was regular and reassuring. I am so impressed with the respect and professionalism shown to me during the process and I have no hesitation in recommending A-One Insurance and Mr. Harry smart in particular.

Patrick O'Doherty
Westbourne
Bournemouth.

Very Friendly and supportive, competitive and understanding of the demands and needs of small business (and of the emotional ups and downs -especially now!)
Our second year of insuring with this broker, and they thoroughly and patiently rechecked specifics - rather than a simple re-insure - and saved us a little more money.

This 12 months has been very difficult, financially, for a small family run business such as ours. A huge thank you goes to Anthony Bristow who helped us immensely with our business interruption claim (due to COVID-19). His assistance, time and patience was very reassuring during this process and with Anthony's involvement he was able to increase our settlement.

Found A-One Insurance Group more than 10 years ago and now use them for all my Blocks of Flats insurance. My Portfolio Manager, Julie Cheetham, deals efficiently with new business and annual renewals, negotiating hard to get me the best price. Cai Rolfe, my Business Development Manager, is on hand for exceptional queries and contacts me throughout the year to check all is well. And, when the worst happens and a claim is necessary they have their own Claims Dept. who lead you through the process step by step. The best Independent Brokers by far! Michael Williams, Director M A Williams Accountancy Ltd (Property Management) Hereford

Professional, Efficient insurance broker who we have been using for many years to look after our portfolio of block of flats insurance.

Very knowledgeable and an excellent service provided at all times.

Big shout Out to our account manager Mike Brown who always goes above and beyond what is required.

Amazing! Anthony Bristow dealt with our claim when the pubs were shut down due to Covid 19. My husband and I both fell in love with Anthony and want to marry him. He persisted with the insurers and took our miserly offer of £6000 up to £30,000 through sheer grit and determination not to allow the insurers to get away with a small offer. We would definitely use him again even if he does turn down our marriage proposal, we'll still love him!

Very helpful and easy to deal with. Able to talk directly and quickly to a real person rather than spend ages going through an automated system. Recommended

I had to make a claim for my lost engagement ring. I was very upset about this as the ring was inherited from my Grandmother. Harry made the claim run very smoothly and was very sympathetic.
I received the settlement within a couple of weeks.
Thank you A-One, especially Harry! I highly recommend this broker for their excellent customer service.

A-One are extremely efficient, responsive and informative. Janine in particular provides outstanding support and guidance through an emotive process.

We always refer our Marine clients into Desiree because she specialises in this area I know they'll be looked after with the right advice on policy cover and finding a competitive cost.

I was very impressed with the firm that the insurers used to restore my kitchen to its former glory following accidental damage. Plastic Surgeons - great name for what they do, seamless repairs to my worktop, sink and wooden floor.
Thank you
Equally impressive was the professional manner in which my claim was handled.