Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
2,3
6 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fulfillment of orders is not on time and are inconsistent. There is no way to call. Only email is the communication with customer service. I have suggested they offer the option to buy the 'whole' project at once and receive all the product at once instead of working for three months and then nothing in the mail for 9 months. The yarn is exceptional, but that is about the only good thing going for them.
I have asked then ti cancel my subscription and still they persist in charging me 1.99 monthly with a “thank you for being patient” nonsense. Avoid them at all cost!!!
If there was a 0 that would be my rating. Website has no contact info, I cancelled my subscription and they sent another out and charged my account. No customer service reply. Never do business with this company!!!
Company "migrated" websites earlier this year (2025) and since then it's been an absolute horror show. My subscription is halfway complete, so I'm left with a half-finished kit (useless), and I never received any follow-up communication on how to resume my subscription. My account information says I have no active subscription, YET my credit card has been charged. I looked through my Order History and there is no information documenting or justifying the charge - no updates whatsoever about the status of my order, shipment, etc. After being given a runaround of delayed copy-and-paste emails and bots for months, I finally got around to speaking with a real person (outsourced), but SURPRISE! They are also absolutely useless. Had the audacity to tell me my kit subscription is active, when it says I have no active subscriptions on my Account. Told me her supervisor would call, but no phone call. I will continue calling everyday just to give this "company" hell. Avoid at all costs. About to submit a fraud charge through my bank, and looking at the possibility of a class action lawsuit since others seem to be having similar issues.
I had a monthly subscription going on in beginning of 2025. received up until April and now it is October. I have not received anything in 6 months! Customer service has been very rude and just blowing me off. I can go online and order a new subscription but I can't continue my current one. I was only 3 weeks away from ending complete with my project.
The company is "updating for a better user experience" I cannot begin to express my disappointment enough. I have had customer service representatives being rude, each customer service representative has told me different things all the time. The only consistent answer I have heard multiple times is it will fix next week. I try to log on and I get a screen telling me that "connection refused" I'm not sure what that means but the customer service representative told me that the issue is on my end. It is not I have absolutely no problem with any other site. The last straw was when I got billed on my credit card for books that I can't get to. If I could have been able to give a rating lower than 0 I would have. A company that has been around this long should have been more prepared than this. I started having issues the day the "updates" began in February.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
