Anchor Cars Omdömen 

219
TrustScore 4 av 5

3,9

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

They were the highest bidder in our Carwow auction and then imposed a lot of unreasonable extra conditions to reduce the price. We checked with carwow and all of these extra requirements breached the... Se mer

Betygsatt 5 av 5 stjärnor

We came to Anchor Cars with intend to look around for a new car. Julian McKenna wend above and beyond to deliver best possible service. He provided us with a lot of information about the car and every... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

From the moment I walked into Anchor Cars I didn’t feel pressured in buying a car. Stephen was very professional and when I took the car for a test drive he was reassuring and calm with me as I was an... Se mer

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Betygsatt 5 av 5 stjärnor

Just sold my car to Anchor Cars via Motorway. Very simple and efficient process. Good communication throughout. Prompt payment and no 'wrangling' at all over the confirmed bid price. Jeff collected an... Se mer

Företaget har svarat

Företagsinformation

  1. Bilhandlare
  2. Återförsäljare av motorfordon
  3. Återförsäljare av begagnade bilar

Skrivet av företaget

Anchor Cars is a family business with over 30 years experience in the motor industry, supplying the highest quality new and used cars, Campers & luxury 9 seaters throughout the UK. All used vehicles are available to purchase via phone with nationwide delivery or with a visit to our showroom. We offer a large range of comprehensive products to safeguard your purchase and ensure customer satisfaction. We are a family run business, with excellent customer reviews, and look forward to welcoming you to our business.


Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

219 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 76 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,9

Alla omdömen

(219)

48 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Nick P

Nick P, just collected my car, he was very nice, responsive and helpful!

22 augusti 2025
Omdöme utan inbjudan
Logotyp för Anchor Cars

Svar från Anchor Cars

Thank you for your feedback! We’re so pleased to hear that Nick made the collection process smooth and helpful. We’ll be sure to share your kind words with him.

Betygsatt 5 av 5 stjärnor

Had a lovely experience with Anchor…

Had a lovely experience with Anchor Cars and will definitively recommend . Peter who collected the vehicle was super helpful and very professional . Thank you

Michael Carstens

22 augusti 2025
Omdöme utan inbjudan
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Svar från Anchor Cars

Thank you so much for your kind words, Michael. We’re delighted to hear that you had such a positive experience with Anchor Cars, and we’ll be sure to pass on your praise to Peter. Your recommendation means a great deal to us. We wish you many happy miles in your new vehicle!

Betygsatt 5 av 5 stjärnor

Refreshing to Deal With - People to Trust

Having recently had a seriously bad experience with another dealerAnchor Cars have been a breath of fresh air.
Aston was helpful from the start, providing all that I needed when I asked and taking my or returning them as appropriate. I was exiting from bad deal with a complete clown show elsewhere in order to buy from Anchor so it took a bit of close work and collaboration. It is hard to buy a good second hand car - I haven’t done it for decades and I have little experience. After the last two months I’m now much wiser and I certainly have trust in Anchor Cars through my dealing with Aston.

To cap it all the delivery executive Grant was an absolute gentleman. Again helpful and patient.
If I ever need another car - I’d certainly be looking at Anchor again.

21 augusti 2025
Omdöme utan inbjudan
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Svar från Anchor Cars

Thank you so much, Mr Jackson. We’re really pleased Aston and Grant made everything straightforward and gave you confidence after your previous experience. It means a lot to know you’d come back to us again, and we’ll look forward to helping whenever you need your next car.

Betygsatt 1 av 5 stjärnor

Slow to respond

Poor service, enquired 2 days ago, told twice someone would get back to me and then when I followed up the third time because I hadn't heard anything, I was told it was already purchased. Not sure how best to show interest in a vehicle if noone responds to an enquiry?

7 augusti 2025
Omdöme utan inbjudan
Logotyp för Anchor Cars

Svar från Anchor Cars

Thanks for your message. We understand it’s disappointing when a vehicle sells before you’ve had a chance to move forward, but demand can be high and stock moves quickly. If there’s something else you're looking for, we’re happy to help – just give us a ring and we’ll get straight on it.

Betygsatt 5 av 5 stjärnor

Jeff

Jeff was a pleasure to meet and was very helpful thought out this process, professional and easy :)

6 augusti 2025
Omdöme utan inbjudan
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Svar från Anchor Cars

Thanks for the kind words! We're so glad to hear Jeff made the process smooth and easy for you – he’ll be chuffed to know his help was appreciated.

Betygsatt 5 av 5 stjärnor

Great service and delivery

Recently bought a new EV through Anchor cars.
Service was excellent throughout with Steve Norris looking after the sale for us.
Jeff Page was lovely when he delivered the car and took away our part exchange.
Would return for future purchases.

31 juli 2025
Omdöme utan inbjudan
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Svar från Anchor Cars

Thanks so much for your kind words! We're delighted to hear Steve looked after you so well and that Jeff made the handover a smooth and pleasant experience. It's great to know you're happy with your new EV and the service throughout. We'd be more than happy to welcome you back for any future purchases – thanks again for choosing Anchor Cars!

Betygsatt 1 av 5 stjärnor

Horrible Experience with Anchor EV

Extremely disappointing experience. I had reserved a car just the day before, only to find out they sold it to someone else. The customer service was terrible (I spoke to Steve) — they took no responsibility and instead blamed me. Clearly not a trustworthy dealership. The numerous negative reviews speak for themselves—I’d strongly recommend looking elsewhere.

31 juli 2025
Omdöme utan inbjudan
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Svar från Anchor Cars

Just to clarify, you viewed the vehicle on Monday and we explained on Tuesday that a deposit would be required to take it off sale. You had the option to place a deposit at that stage, but understandably chose to take more time to consider. The vehicle was then sold on Wednesday to another customer who was ready to proceed.

We do understand how disappointing that must have been, but as a busy dealership, we keep vehicles available until a deposit is received—this is something we are always transparent about. We’re genuinely sorry this particular vehicle didn’t work out for you, and if you'd like help sourcing something similar, we’d be more than happy to assist.

That said, describing the situation as a "horrible experience" does feel disproportionate. Our team acted professionally and fairly throughout, and we hope you'll understand that availability can change quickly when no commitment has been made.

Betygsatt 5 av 5 stjärnor

Great Experience

Great Experience, Great Selection of Cars, missed out on the car I wanted as I was too slow thinking about it, they then found me an identical car which I purchases straight away. Really good bunch of people.

25 juli 2025
Omdöme utan inbjudan
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Svar från Anchor Cars

Thank you for the fantastic feedback. We're glad we could help you find the right car in the end — it’s always a pleasure matching customers with the perfect vehicle. We'll be sure to pass your kind words on to the team!

Betygsatt 5 av 5 stjärnor

Sold through Motorway

Sold through Motorway. Very easy dealing with office and Grant on collection. I would recommend this method of selling a car.

15 juli 2025
Omdöme utan inbjudan
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Svar från Anchor Cars

Thank you for taking the time to share your experience! We're pleased to hear the process was smooth and that Grant and the office team made everything easy for you.

Betygsatt 5 av 5 stjärnor

Exceptional Service from Jeff

Exceptional Service from Jeff – Anchor Cars via Motorway

I recently sold my car through Motorway, and Anchor Cars was the buyer. Jeff arrived promptly on the scheduled day and handled the vehicle collection with absolute professionalism.

Before starting, he clearly explained each step of the process, carried out the inspection smoothly, and later confirmed 100% condition to his office. He also gave helpful guidance on what to do next — including updating DVLA records and managing post-sale documentation.

Respectful, punctual, and efficient, Jeff made the experience seamless from start to finish. A real credit to Anchor Cars.

18 juli 2025
Omdöme utan inbjudan
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Svar från Anchor Cars

Thank you so much for taking the time to share your experience. We’re delighted to hear that Jeff provide. We’ll be sure to pass along your kind words to him. Your feedback is greatly appreciated and serves as a real encouragement to the whole team.

Betygsatt 1 av 5 stjärnor

AVOID!!! CATASTROPHIC ENGINE FAILURE AFTER 5 MONTHS!

I purchased a Ford Focus ST (Diesel) from Anchor Cars in August last year, I purchased the car on 54,340 with full Ford service history and paid an additional £1,040.84 for their customer care pack and platinum care which includes a 36 month warranty. After 5 months of owning the car it broke down on the way home from work, after having the car recovered and inspected by my local garage they informed me that the car has suffered “catastrophic engine failure” and a new engine would be needed.

I then phoned Anchor cars and spoke to the salesman I bought the car from Julian, where he was very dismissive saying there’s nothing they can do and that it’s “wear and tear” on the vehicle that has caused the damage. Naturally being unhappy with this decision I asked to take this complaint up with the general manager (Andy Parmenter) who again was very quick to dismiss any liability and again simply had a “tough luck” attitude and reiterated the salesman’s claim of “wear and tear”, which I am no mechanic but I’m pretty sure a car with full service history shouldn’t be suffering from full catastrophic engine failure after 5 months and 6,513 miles after purchase and under the consumer rights act 2015 they’re obligated to prove the fault wasn’t present at the time of purchase as the fault occurred before 6months from the time of purchase and refuse to do anything about it.

The current situation is I have now been paying finance on a car that is completely knackered since January and Anchor Cars couldn’t care less, I have now got the ombudsman involved and trading standards have been notified.

I would avoid at all costs they’re very quick to take your money but soon as something goes wrong they don’t want to know and the attitude from the general manager and salesman was an absolute disgrace!

22 januari 2025
Omdöme utan inbjudan
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Svar från Anchor Cars

We understand how disappointing this situation must be. Following the independent assessment arranged by your finance provider, it was confirmed that the cambelt failure was not a fault present at the point of sale. The vehicle was sold in line with manufacturer recommendations and with a full service history.

At the time of purchase, an option was available to upgrade the warranty to a higher claim limit, which could have offered greater protection in this situation. The level of cover selected, while still providing valuable support, unfortunately does not extend far enough to cover the full cost of this particular issue.

It was also suggested that you contact Ford directly, as in some cases they may be willing to offer a goodwill contribution where a part fails earlier than expected.

We do regret that this has happened and understand your frustration. While we’ve followed the correct processes, we’re still sorry that this experience hasn’t met your expectations.

Betygsatt 5 av 5 stjärnor

Nick P visited me today to collect an…

Nick P visited me today to collect an AUDI I'd sold to Anchor Cars through an online broker. Nick was punctual, courteous and friendly, and took the time to carefully explain to my wife and I the process of the collection and sale, which was much appreciated. Nick looked over the car, completed some paperwork and ensured that the sale money was in my account before he left. Overall my wife and I were really impressed with the simplicity, efficiency, clarity, and professionalism of Nick's visit, and on that basis we are happy to endorse Anchor Cars as excellent people to deal business with.

18 juli 2025
Omdöme utan inbjudan
Logotyp för Anchor Cars

Svar från Anchor Cars

Thank you so much for taking the time to share such detailed and thoughtful feedback. We're delighted to hear that your experience with Anchor Cars—and with Nick P in particular—was so smooth, transparent, and professional.

Thanks again for choosing Anchor Cars — we hope to work with you again in the future!

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service. Extremely helpful and top notch company.

12 juli 2025
Omdöme utan inbjudan
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Svar från Anchor Cars

Thank you for the 5-star review! We hope to assist you again in the future.

Betygsatt 1 av 5 stjärnor

Odd set up

Went to look at a performance car they had for sale. Was allowed to look round it but not offered to start it or even test drive it. When asked about service history was invited into the office where we discussed the servicing that had been done and questions around a specific service that is usually done on a car that's done its current mileage - shall we say agree to disagree.
When asked about warranty was told that that came under the care package for 299 but also included 1/4 tank fuel, pre inspection etc and delivery to our home address.....where we could test drive it and if didn't like could arrange return.....followed by do you want to buy it.....40k car, no warranty unless i pay extra and they think im going to buy it without starting or driving it. Never experienced such an odd sales approach in my life.

5 juli 2025
Omdöme utan inbjudan
Logotyp för Anchor Cars

Svar från Anchor Cars

Thanks for your feedback.

Just to clarify — we do offer test drives. The fact that it wasn’t specifically offered during your visit doesn’t mean it’s not an option. In some cases, depending on the vehicle or the stage of the enquiry, a test drive is arranged either on-site or as part of our home delivery and return option.

Our care packages includes more than just warranty — it covers a pre-delivery inspection, a quarter tank of fuel, home delivery, and the flexibility to return the vehicle if it’s not right.

While we understand this approach might not be what you're used to, it works well for many of our customers and reflects how we do business. We appreciate your visit and wish you all the best in finding the right vehicle for you.

Betygsatt 5 av 5 stjärnor

Absolute Integrity when issues arose

Bought a Renault Trafic Passenger in late March, hadn't seen it, but was happy with everything in Sale process. Unfortunately had EML within 50 miles, let them know immediately, and they asked me to check a local garage for an understanding of the fault (EGR). Garage cleared the fault but it persisted. Anchor arranged pickup swiftly (I am not at all local), and recovered. Rod from Servicing has great communication throughout the entire process. EML Code suggest EGR fault, but EGR swop didn't resolve the code, all the wiring was checked, and then it seemed like the ECU was faulty. Anchor passed the vehicle onto Renault Dealership, who couldn't find a fault. Back to Anchor, back to me, but enroute EML came back on again, back up to Renault. EGR replaced, delivered back to me and within a minute of driving EML back on and EGR codes. Anchor picked through that vehicle for about 80 days trying to sort it out, and with then having a vehicle at fault and having read some of the more negative reviews I was a bit concerned I'd end up with a dud vehicle. I should not have been concerned. I flagged it back up with Anchor including their Directors, and had immediate reassurance. They accepted a return and refund of the vehicle, arranged collection, handled the finance (Which I had taken our through them fortunately), to give me full refund inc interest of payments made, and refunded the deposit. This all took less than a week. I don't doubt Rod had worked very hard to sort this vehicle out, sadly it's turned out to be one of those that Anchor likely took in good faith, and is simply a problem vehicle. Anchor has at all times conducted itself with dignity, and a decent moral code, despite the process and customer service being at significant cost to them aswell in terms of time and money. I would not hesitate to buy from then again, as they have proved to me that they are a top company, not only when things are going well, but also when they are not. Which to me is invaluable. Please pass my gratitude onto the entire team for their efforts, I hope that the vehicle does eventually get remedied, and can gain you some return of investment! Anthony

1 juli 2025
Omdöme utan inbjudan
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Svar från Anchor Cars

Thank you so much for taking the time to share such a detailed and thoughtful review of your experience with us.

While we’re naturally disappointed that the Renault Trafic didn’t work out as intended, we're truly grateful for your understanding, patience, and recognition of the efforts made by our team—particularly Rod and our servicing and aftersales departments. It's never easy when things don't go to plan, especially at a distance, but we’re very pleased that the resolution gave you reassurance and showed you the standards we hold ourselves to.

We completely agree with your sentiment—how a company responds when things aren’t going well says everything. Your kind words mean a lot to the whole team, and we’ll be sure to pass on your appreciation to everyone involved.

Thanks again for your trust, patience, and kind feedback. We'd be very happy to welcome you back in the future.

Betygsatt 5 av 5 stjärnor

⭐⭐⭐⭐⭐ 5-Star Review – BMW 440i Purchase from Anchor Cars

I recently purchased a BMW M Sport Gran Coupe with the stunning Coral Red leather interior from Anchor Cars and the entire experience was fantastic from start to finish.

A big thank you to Julian, who handled the sale with professionalism and transparency. He was helpful, approachable, and made sure every part of the process was clear and straightforward — no pressure, no hassle.

The car was exactly as advertised — immaculately presented, well-specced, and mechanically spot on. Julian made sure the car was prepped to a high standard and ready to drive away without a single worry. The Coral Red interior really makes the car stand out, and it’s obvious that attention was paid to the car’s condition and presentation.

Communication was great throughout, and Julian was happy to answer all questions promptly and honestly. All paperwork was sorted with no fuss, and everything felt organised and stress-free.

Since taking delivery, the 440i has been a joy to drive. It’s a well-balanced, powerful car and clearly one that’s been looked after — no surprises or issues.

I wouldn’t hesitate to recommend Anchor Cars and Julian to anyone looking for a quality used performance vehicle. They’re clearly passionate about the cars they sell and the service they provide.

Thanks again for a smooth and enjoyable buying experience.

— Miguel

17 juni 2025
Omdöme utan inbjudan
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Svar från Anchor Cars

Thank you so much for your incredible 5-star review.

We're thrilled to hear that you’re enjoying your BMW 440i — especially that stunning Coral Red interior. Julian will be so pleased to know his efforts made such a positive impact. At Anchor Cars, we pride ourselves on transparency, attention to detail, and delivering a smooth, stress-free experience, so it's fantastic to hear that came through at every step.

Should you ever need anything in the future, we’re only a call away.

Betygsatt 5 av 5 stjärnor

Sold our car and collection made by…

Sold our car and collection made by Peter Felton.
Peter was fantastic - courteous, kind and a true credit to the motor industry.
Highly recommend Anchor Cars

21 juni 2025
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Svar från Anchor Cars

Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that Peter provided such excellent service — he truly is a valued member of our team. Congratulations on the sale of your car, and we really appreciate your recommendation. If you ever need us again, we’ll be here to help!

Betygsatt 5 av 5 stjärnor

Go and see Kane at Anchor!

Recently sold a truck by Kane from Anchor and I have nothing but good things to say, going above and beyond to give me all the information I required when I couldn't make it down to view the vechile. Along with organising extra works to make sure I didn't felt let down as such, all for my reassurance. John who delivered it was also very polite and helpful when going through last steps of the portal. I am very happy with everything done in the lead up to vechile arriving, and what a beauty it is! I couldn't recommend Kane enough definitely gives you peace of mind when buying a used vechile. I will be using them going forward.

19 juni 2025
Omdöme utan inbjudan
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Svar från Anchor Cars

Thank you so much for the fantastic review! We're really pleased to hear that Kane was able to provide such great support throughout the process and that John made the final steps smooth and straightforward. It's always our goal to offer peace of mind and a hassle-free experience, so it's great to know we delivered on that.

Betygsatt 5 av 5 stjärnor

The car was good and clean and perfect…

The car was good and clean and perfect for the mileage checking out Stephen Barleycorn is was good gays thank you 🙏🏻

18 juni 2025
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Svar från Anchor Cars

Thank you for your feedback! We're glad to hear the car was just what you were looking for and that everything checked out. We'll be sure to pass your thanks on to Stephen Barleycorn and the team.

Betygsatt 5 av 5 stjärnor

I chose this car

I chose this car, even though many were closer to my home. The salesmen were not at all pushy and helped me every step of the way. Very good, clean car at a competitive price.
The delivery driver (Grant) was very happy to explain everything to me. He took his time to make sure everything was covered and that I understood it all.
Seems like a great company that uses great delivery drivers too 😊

18 juni 2025
Omdöme utan inbjudan
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Svar från Anchor Cars

Thank you for the lovely feedback! We're so pleased you chose us, even with other options closer to home — that really means a lot. It's great to hear our team supported you every step of the way and that Grant made the handover clear and stress-free. We'll be sure to pass on your kind words to him. Enjoy your new car, and thanks again for trusting us.

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