Amyla Cosmetics Omdömen 932

I really wanted to support this company because I genuinely love their products, but the customer service experience has been incredibly disappointing.

I placed an order on April 9th and was told shipping normally takes 5–7 days. Since then, I’ve received multiple assurances that my order would ship “very soon,” that tracking information would be emailed shortly, and that the order had already entered the shipping flow and could not be canceled.

More than a month later, I still have no tracking information, no shipment confirmation, and I continue receiving the same generic responses from customer support.

Delays happen — I understand that. But transparency and communication matter, and this experience has completely undermined my confidence as a customer. Hoping the company will finally provide a real resolution.

Great product for hair growth and shedding smells lovely too

This company is a scam. You will never receive your products. Instead they will keep sending you a generic email apologizing for the delay in shipping and denying you a refund for a product you will never receive. Save yourself the headache.

The shipment was very late then for me too return I have to pay the Shampoo is not Chebe Shampoo the name on the label say Chebe but it's not and to wait over 2 months for the wrong product is ridiculous. Amyla will not get my money anymore. Bask and lather has gained a new customer

I made a purchased since 02/16/2026 I never received the products it is now 05/12/2026 everytimes I contacted customer service they keep telling me it is in transit. I have never experienced that they had no problem charging my card but now can’t do absolutely nothing to send the products that I paid for.

One star because I can't put 0 star!!
Never received my order because I was obliged to pay 22€ custom fees that I refused since they had guaranteed free delivery.since then I have been claiming my 66€ refund in vain! Please avoid their products especially if you are in europe.They are SCAMMERS.My oder number was #97187. It's been 4 months now !

Fire hair growth serums, top notch! Purrrrrrr!

This is my 3rd time ordering from them and once again everything was perfect. The delivery was incredibly fast and I received my order much sooner than expected. I also had a small question before ordering and the support team replied very quickly and was super helpful. The products are always high quality and exactly as described!!

Terrible..ordered Apr 4th today May 5th still nothing delivered. Every email i sent a different excuse ..it was on the way...it was not sent error will expedite..not shipped..in process...not in process...in process..we charged you for subscription you canceled...not in process..Ridiculous I contacted my bank for fraud..website says 7 to 10 days Bull...products do moisturize but what good if you never get them this is my 3rd order hoped they would do better this seems to be a pattern I dont recommend this company i won't order again makes me wonder if theyre trying to scam people out of their money

I placed an order on April 5, 2026. Today is May 4,2026. I haven’t received a tracking number order my order. I requested a refund for the three payments that I’ve made up front. My last payment isn’t due until May 19. I will be contacting my institution… that I purchased through. As long as I have proof that I’ve tried to resolve this issue on my own and they’re not responding. It’s not funny but… this company doesn’t respond to my refund request… but keeps sending advertisements and discounts. If I can’t trust them with my money. why should I trust them with my hair? I will not be ordering from them anymore or anything else that’s advertised through shop. It’s a risk I’m no longer willing to take. This the second time I’ve experienced this when ordering through shop. It will be my last time as well.

I just placed an order April 29,2026 and quickly asked for a refund upon further investigation after a different charge amount was taken and I read all of the reviews about how awful the customer service is. I quickly contacted their support team because I was told it was shipped but no tracking number or anything and lo and behold I get no response . So this is my final attempt to reach out before I contact my bank to do a charge back. I don't play with my hard earned money and neither will your establishment.

This product is wonderful. I had breakage in my hair and started using the serum. It has grown and strengthen my hair so much. I would recommend this product to everyone.

0 stars i made an order.March 31 it is now April 29th and I still do not have my order, I have sent many emails regarding this matter and even emails that suggests a refund. I gwt responded with, your order is being fulfilled now and we will update you with a tracking number that never comes. Please do not buy from this company, or you will be the next review of not receiving your purchase.

The products are barely working for me. I’m looking for growth and you mention that hair growth occurs in 3 months but I’ve been using since August 2025

I'm very DISAPPOINTED in this company. I order my products on March 16th and it is now April 27th and I still have NO product. I have reached out to the company several times but their response is be patient the order is beginning processed. This totally UNACCEPTABLE. I've received multiple messages for three different people in the company but no one has produced any results. At this point I would just like my refund please. Thank you. Order # 99196
UNHAPPY CUSTOMER

BUYER BEWARE.....I ordered on March 31st and spent $169. I have YET to receive my order. I first inquired on 4/8/2026. The response was that the Chebe Set that I ordered had been out of stock and would be back in stock in 2 weeks. In addition to the Chebe Set, I also ordered Hair Growth Spray, Curl Mousse, Curl Cream, Hair Thickening Shampoo.....They said that my order would be shipped as soon as the item (The Chebe Set) became available. I requested that they cancel the order. I was told because it had been "processed" they could not cancel the order. It hadn't shipped. So even though, part of my order was not in stock and none of the other items had shipped......they couldn't cancel the order.....make it make sense. Then on April 20th I received an email from "Michelle Meyer" apologizing for the delay as there had been a "surge" in demand. The email noted that the order was being prepared and would ship in the next few days. A 10% off discount code good for 60 days was included. I replied to the email and said that this is unacceptable and utterly ridiculous. I told them it was unprofessional and because my order had not shipped, customers should have the option to cancel. They replied with a canned email that let me know no one even bothered to read my email because the email said that the order had been processed they could not cancel the order.....it was the same email that I originally received from them. There's no way I would EVER order from them again and I will be contacting my bank. It's been almost a month. Unacceptable. And oh by the way......the order STILL hasn't shipped.

I’m so impressed with Amyla Cosmetics! From the moment my order arrived, the packaging felt beautiful, thoughtful, and luxurious—it made opening it exciting. Everything was packaged with care and attention to detail.
As someone with 4C hair, I’m always careful about what I use, and these products have been a great experience. My hair feels moisturized, manageable, and nourished, and I appreciate products that cater well to textured hair. You can tell quality is a priority. Overall, a wonderful experience from presentation to performance. Highly recommend!

I tried the Amyla Hair Growth Serum and I honestly love it. It felt lightweight on my scalp and didn’t leave any buildup or greasy residue, which made it easy to use consistently. After using it for a few weeks, I noticed hair growth along my edges and my hair felt stronger, healthier, and noticeably softer with less breakage. Overall, I’m really happy with my results and I highly recommend it.

This company showed no respect or even empathy for their lack of customer service. I have never experienced anything like this - except with a fraudulent company - so I'm left with the feeling that I have been scammed.

I placed an order on March 22, 2026, and have not received a single shipment update or even so much as a tracking number. It has been almost a full month since I placed my order! Who does that?! Scammers exhibit this type of behavior.

I've reached out to customer service, and rather than offer a solution, they told me to just wait. I asked for a refund, they refused, and told me to again, wait. I don't know what twisted world they operate in, but in mine you can't take my money and then offer me no solution, no product, and no information. I will be filing a claim with my bank. They better hope that's all I do.

Update: April 20, 2026

I have emailed this company aggressively, demanding a refund. After about 10 emails, they are still REFUSING my refund! The latest email stated "your order is now being processed, and while we don't have a tracking number, we can not process your refund."

People need to be reporting this company to every Federal Fraud Organization possible. I will be filing a claim with my bank today.

Update#2:

Report submitted- April 20, 2026
I reported this fraudulent company to the FTC and FBI Internet Crime division. I encourage EVERYONE having a similar experience with these scammers to do the same.

Update #3:

April 20, 2026

Do you see, everyone? Do you see the fake empathy expressed in their response? I have received various versions of this SAME fake empathic response from their "customer support" department for the past 3 weeks. No real, tangible solution offered. Just fake apologies and more b.s. Lie #1 This is not how they normally operate- even though I have about 10 emails with proof that it is indeed how they operate. Lie #2 - This processing problem they are experiencing has never happened before - even though I've seen numerous reviews from other customers who have experienced this EXACT same situation.

When companies can behave this way unchecked, we have to start collectively checking them and hold them accountable. No lengthy response with empty apologies and fake sympathy for my predicament will ever trump real, actionable solutions. Solutions are what customers want, not EXCUSES! The solution in this case would be to give the customer a refund - but since they are scammers, a refund is never going to happen. Scammers will keep your money - BY ANY MEANS NECESSARY 💯