Amtrak Vacations Omdömen 72

Working with Hilary K, today to make several modifications to our Glacier Park rail tour, was effortless! Hilary answered every question and addressed all of my concerns. All necessary changes were make with efficiency and expediency. I recommend Hilary to anyone needing any sort of assistance with your Amtrak vacation plans. She is well traveled and an excellent resource for all things related to Amtrak!
Patty T

I am writing to publicly thank Amtrak travel service agents Victoria and Hillary for being so understanding of a reservation problem, which they both worked with empathy and diligence to help me resolve to my satisfaction . Victoria notified me of a less-than-obvious vehicle resevation add-on fee, and showed concern for me as a customer by notifying me well in advance of my travel. I am so grateful to both Victoria and Hillary for their timely notification and assistance to resolve the reservation issue now, instead of later, when I would've had to manage this in the middle of my vacation. I appreciate you both for your situational awareness, as well as your care for your customer's overall travel experience.

Railbookers do a wonderful job for our clients! They have a friendly team and great itineraries. We look forward to working with them on future custom itineraries.

Hilary Klein was amazing to work with, very thorough and professional.

We have had some issues with our booking. I called numerous times for assistance to no avail. Then I got to speak to Sammi and she took care of the problems right away. She deserves a raise and a promotion!!!

Hilary did a wonderful job of helping me upgrade my accommodations on very short notice. Although it took awhile to accomplish, she stayed with me the entire time. I don't think this would have happened if I was doing a chat. I much prefer actually talking directly with someone, not through a chat.

I was lucky to connect with William Borchert
Senior Customer Support Specialist for Railbookers. He is a real professional with a wealth of knowledge.

He provided outstanding customer service, worthy of recognition, as he wholeheartedly exceeded the standard of service.

I have spent over 45 years in the travel and hospitality industry, starting as a bellman and advancing to executive roles. William made me feel that the expectations my wife and I have for this trip were important to him as well!

Thank you,

James Patrick

Derek stuck with me and shaped the perfect vacation!

I spoke with others who never even called me back.

Hilary was so helpful with my needs and so knowledgeable about questions that I had. Definitely an asset to the Amtrak Vacations staff.

I have to say that I had the pleasure of working with Steve Mains at Railbookers and he was most excellent. He spent a great deal of time with me on two separate phone calls, looking for answers to my rather detailed questions and he gave me perfect information both times! I highly recommend asking for him specifically if you want great customer service!

Great customer care from Hilary Klein! Corrected mistakes made on booking originally with ease and confidence. Thanks for all your time and work!

Sammi turned a difficult situation from sour to sweet because of her desire and attitude to help. She did everthing possible to help.

I called to book trip for two clients. Heather very pleasantly and efficiently made the booking, even calling me back to get credit card info for one person. The next day I called again to correct one of the birth dates. This time Hilary made the birth date change quickly, which was a great relief to me as I wasn't sure if could be made. The only complaint is that I submitted info on the website to get a quote and never got a response.

Allison Foley is a really helpful and genuine agent. She went "the extra mile" to help my trip! Thanks, Allison.

I called in with a question about the included tours on my Amtrak Glacier Park tour; Hilary was most gracious and helpful and she answered a couple of other questions I had. Thank you, Hilary!

Hilary was very helpful and friendly

Hilary did a great job helping me to get tickets to print off for friends to have in hand on their trip. Its nice to work with such nice people. Thanks again Hilary. I will be back.
Becky

Sammie as well as the other Amtrak vacation staff members made planning seamless, stress-free and easy! I was constantly updating my plan and the staff consistently demonstrated kindness and great professionalism! Kudos!

This is our second experience making train vacation plans with Amtrak Vacations, both times the customer service was stellar.