Well what can I say apart from fabulous, brilliant? All these years I've been going to a nail salon, well not anymore 😁 I've had these on about 2 weeks, and you can just see my own nails growing, I'v... Se mer
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Det här tycker kunderna
I have been using Amor lashes for a couple of years now and don’t know what I’d do without them! I’ve always hated mascara, putting it on, taking it off so these really are a game changer and MASSIVE... Se mer
I have been wearing amor lashes for years and always love them, that's why I keep going back, but the last few orders of the pre glued lashes havent been so good. They do look nice once on, but I st... Se mer
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I bought Amor lashes a year ago after seeing an ad on Instagram. I used them once, thought they were good, then put them into the drawer never to be seen again Fast forward to now, I kept seeing a... Se mer
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Företagsinformation
Skrivet av företaget
House of Amor is a beauty brand that celebrates inclusivity, authenticity, and self-expression, offering premium-quality lashes and nail products designed to empower and inspire. Specialising in DIY at home beauty treatments.
Kontaktuppgifter
Unit 16-17 Winford Cattlemarket, BS40 8HB, Bristol , Storbritannien
- Info@houseofamor.co.uk
- amorlashes.co.uk
3,9
Bra
239 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 81 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent company and products
Excellent products, love the length lashes you can cut to size, communication great always quick to respond to any advice or questions I have, fast delivery. Great company wish I had found sooner.
11 februari 2025
Omdöme utan inbjudan
Svar från House of Amor
Thank you so much for your lovely review! We're so happy to hear you're loving our lashes and that our team has been able to support you whenever you need advice.
We truly appreciate your kind words and are so glad you found us 💖
Faulty product terrible policies
Bought from house of amor many times and the lashes were fab, I purchased new glue and lashes before I went my holiday as I always do and this time they sent me a faulty product. The glue did not stick whatsoever and I wasted an hour trying to put the lashes on when I had no issues applying them previously. I eventually gave up and put the remainder in the bin as they didn’t work and went on my holiday the next day. Emailed them to ask them to process a refund baring in mind I am a continuous customer and they refused as I couldn’t send them the faulty product. Will be ordering elsewhere from now on. Don’t buy from here there refund policy is terrible.
16 februari 2025
Omdöme utan inbjudan
Svar från House of Amor
Thank you for taking the time to leave your feedback. We’re incredibly sorry to hear that you had a disappointing experience with your recent order, especially after having such positive experiences with our products in the past. We truly value your loyalty and can completely understand how frustrating this must have been.
Our Customer Service Team responded to your email promptly, aiming to help resolve the issue as quickly as possible. However, as part of our terms and conditions, we do require photos or videos of any faulty products so we can properly investigate and take appropriate action. Unfortunately, as the product had been disposed of without any evidence provided, it made it extremely difficult for us to process a refund or replacement right away.
That being said, after reviewing the further correspondence with our team, I can see that they actually offered you a generous resolution by providing a replacement bond - as a gesture of goodwill and in recognition of your loyalty as a valued customer.
We hope this solution has brought the matter to your satisfaction. If you have any further concerns or would like to discuss anything else, please don’t hesitate to reach out to our Customer Service Team, we’re always here to help.
Wispy lash book fan!
I've been a huge fan of these lashes for around 2 years now. I love to try all different styles and have never really had a favourite until the new lash books have been released!
The wispy lash book is utterly insane! Please dont ever get rid of this style!
7 februari 2025
Omdöme utan inbjudan
Svar från House of Amor
Hey, Thank you so much for taking the time to leave a review. We’re pleased to hear that you’ve been a fan of our lashes for the past two years, your loyalty means a lot to us. 💕
We’re excited that you’re loving the Wispy Lash Book, it’s been one of our favourites too! Don’t worry, we have no plans of getting rid of this style anytime soon.
Thanks again for being a part of the House of Amor community.
Waste of money Nails
Brought the nails from a instagram advert stating 14 day wear, but last all of 15 hours before they started falling off. Its
a shame as they are lovely nails but don’t sever the purpose.
So it was waste of money at £12 a pack. you might as well buy a cheaper brands.
22 januari 2025
Omdöme utan inbjudan
Svar från House of Amor
We're really sorry to hear about your experience and appreciate your feedback. Our nails have undergone intensive testing to ensure they last up to 14 days when applied correctly, and in many cases, even longer. This is something that is also reflected in hundreds of our positive reviews.
We’ve reached out to offer you personalised guidance to help you get the longest wear possible from your nails. Application techniques can make a huge difference, and we’re confident that with just a couple of small tweaks, you’ll see a much longer-lasting result. If you’d like to accept our advice, please don’t hesitate to reach back out, we’d love to help.
A month and still nothing.
I ordered my nails on the 13th January! It is now February, horrible service.
They emailed saying the nails were out of stock but that a new shipment would come in the next day TWICE (a week apart). BOTH emails I replied that’s fine and to proceed.
That was WEEKS ago, still nothing. Lying to your customers is an easy way to create a horrible impression of your business.
4 februari 2025
Omdöme utan inbjudan
Svar från House of Amor
We're truly so sorry for the experience you’ve had with your nail order, and we completely understand your frustration. Unfortunately, we experienced unexpected delays with our shipment that were completely out of our control, and we did our best to keep all affected customers informed throughout the delay. I can see that we reached out to you multiple times to check how you’d like to proceed with your order, but we only received your response yesterday.
I’m pleased to see that this has now been resolved for you, but we sincerely regret the inconvenience caused. Situations like this are not common, and we take customer feedback very seriously. We’ve also taken additional steps to prevent delays like this from happening in the future.
We really appreciate your patience and understanding, and we hope to have the opportunity to provide you with a much smoother experience next time. If there's anything else we can do for you, please don't hesitate to reach out.
Great Product
I ordered some press on nails due to giving my nails a rest from Gelx Nails. Although my nails were not damaged they were pretty thin. I've used other nail brands before and the press on's were useless.
I am pleasantly surprised at how nice these nails are.
Most press on's are very thin but these have some substance to them and rather than using glue I thought I'd try the jelly tabs. Normally using the tabs I'm lucky if they stay on for 20 mins but these are very good. I'm typing with the nails on, they look really nice and sizing and fit are excellent. May well order some more! They arrived really quick as well.
3 februari 2025
Omdöme utan inbjudan
Svar från House of Amor
Thank you so much for your thoughtful review. We're pleased to hear that our nails exceeded your expectations. We put a lot of care into making sure our nails have the perfect balance of durability and comfort, so it’s great to hear you’ve found them strong and lasted well with the jelly tabs. Thank you for your support.
Absolutely incredible
Absolutely incredible!
Not only were they delivered quickly but the strength of these nails, design and quality is just amazing!
I work in a wear house so it’s machinery, heavy lifting and pump trucks and they didn’t even come loose and still maintained a great condition! Definitely purchasing again :)
2 februari 2025
Omdöme utan inbjudan
Svar från House of Amor
Thank you so much for your review! We're so happy to hear that your nails arrived quickly and are lasting so well. We designed them to be strong and long-lasting, so it’s great to know they’ve exceeded your expectations. Thank you for your continued support.
Perfect nails
I ordered the pearl press on nail set and I am obsessed! I can never find ones that fit my nail size but your sets come with so many options so I was able to fit them perfectly. Not only are they gorg, they are also very strong. Easy to apply and glue is not irritable. Will be ordering more! Such a great alternative to the salon. Saving so much money for the same look.
23 januari 2025
Omdöme utan inbjudan
Svar från House of Amor
Thank you so much for your lovely review. We're pleased to hear that you’re obsessed with your new nails. Each pack comes with 15 different sizes so we are pleased you found the perfect fit for you. We are introducing lots of new styles soon, so keep an eye out for these!
I didn’t revive my order and I placed…
I didn’t revive my order and I placed next day special guaranteed delivery
27 december 2024
Svar från House of Amor
Hi Ruth
Thank you for your feedback, and I’m very sorry to hear about your experience.
I’d like to assure you that we dispatch all orders within the correct timeframe for the delivery service selected at checkout. However, in rare instances, unforeseen delays in transportation can occur, and I sincerely apologise for any inconvenience caused by this.
Please could you contact us directly through our customer service team? For any orders that do not arrive within the timeframe paid for, we promptly issue a refund to ensure the matter is resolved.
We’re here to help and look forward to assisting you further.
Starter kit
First time with this product Ordered and delivered before stated time for delivery. Well impressed.
27 december 2024
Svar från House of Amor
Thank you so much for taking the time to leave us a review. We’re pleased to hear that your order arrived even earlier than expected!
We hope you love your new lashes, and if you have any questions or need assistance, please don’t hesitate to get in touch.
Absolutely love these lashes and now…
Absolutely love these lashes and now are my go to - my favourite are expresso but tried tease and others - they stand laundered at least 3 if not more times - quick to deliver just ordered there new glue dashes to turn any cluster into a pop on , looking forward to these - packaging is cute and customer service is helpful.
30 december 2024
Omdöme utan inbjudan
Svar från House of Amor
Thank you so much for your review! We're pleased to hear that our lashes have become your go-to, Espresso and Tease are such great choices! It's great to know you're getting so much wear out of them, and we love that you appreciate our quick delivery and packaging.
We're excited for you to try our new glue strips - they’re such a game-changer! Thank you for being such a loyal customer, and if you ever need assistance or have any questions, our team is always here to help.
Amazing !
Amazing !! Super happy with my eye lash extensions so easy to apply, they don’t rip off all my natural lashes and I won’t have to spend a fortune anymore
On eye lash extensions
Thank you
23 november 2024
Omdöme utan inbjudan
Svar från House of Amor
Thank you so much for your amazing review. We're pleased to hear how happy you are with your Quicklashes and that you're finding them easy to apply.
Thank you for choosing us. If you ever need any tips or help in the future please don't hesitate to get in touch.
Dont waste your money!!!
Dont waste your money!!! They did not last 24 hours! I just had a baby and I’m used to getting my lashes done and was hoping I could save a bit of money and time - that I no longer have - by purchased this.
Well, they do not last, I tried them and they simply did not stay in place in less than 12 hours and subsequently lost one of the fans.
After going back and forth for over 2 weeks with with or so called customer service, I was told nothing can be done other than a FaceTime to assist with application. I have got the whole set anymore due to them not staying in place for a full day. How am I supposed to have assistance applying them?
Tried to leave a review on their website but they clearly only publish the 5* reviews to fool people into buying it.
1 november 2024
Omdöme utan inbjudan
Svar från House of Amor
Thank you for your feedback, and I’m sorry to hear about your experience with our lashes and customer service.
After reviewing the correspondence with our team, I can see that we offered support on multiple occasions, providing personalised advice and guidance to help you achieve the best results. Understanding the challenges you faced, we also offered to send a complimentary pack of lashes so that you could participate in a 121 FaceTime call. This was to guide you through the application process, as we believed this would address the concerns you were having and help you perfect the technique. Regrettably, this offer was declined.
We’re confident in the quality of our lashes and we were certain that with a little support, you would have enjoyed Quick Lashes too.
If you’d like to revisit the option of support or discuss this further, please don’t hesitate to reach out.
Good, if you want black.
Quick to deliver, and found them really easy to install by comparison to traditional false lashes.
Sadly the idea that they last 7 days doesn't seem to hold true. After installing 3 seperate times after 48 hours they start to come away. Honestly, this isnt the end of the world, as having them for the weekend is usually enough timeframe wise.
Another tiny gripe is once they're off and cleaned (the cleaner works super well btw), where am I storing them? The boxes they come in are a nightmare to open and usually get damaged in the process.
By biggest issue is actually the lack of short lashes in brown. I'm fairly low maintenance and tend to err on the side of light natural looking make up, and the black against super fair skin and ginger hair is reeeeeeeally jarring. I put a restock notification request in over a month ago for 8-10mm Cappuccino lashes, and they're still out of stock.
So basically the whole kit currently resides in a draw gathering dust because I can't get the colour I actually need.
Like, you're missing a huge chunk of the market, according to a Popsugar article posted yesterday: "Tiktok currently has 89 million brown lashes posts" - So if thats not a sign to "please stock brown" I dont know what is.
1 november 2024
Omdöme utan inbjudan
Fantastic service and product
Fantastic service and product. They are responsive, informative and friendly. Product is exactly as described and easy to use. I am allergic to normal false lash glue (when done in a salon) so this is a perfect compromise. Will continue buying.
9 november 2024
Omdöme utan inbjudan
Svar från House of Amor
Thank you so much for your lovely review. We're pleased to hear that you've had a fantastic experience with both our products and service. It’s great to know that our lashes have provided the perfect solution for you, especially with your allergy concerns.
Thank you for your continued support.
Don’t last
I feel that the glue isn’t very strong at all. I ordered the starter kit as I saw many reviews with people saying they stay on for atleast 5 days, however mine only last for one day. By the second day there is some lashes falling off and I just can’t go about my day as easy as you could with lash extensions, I have to fix them in the morning which is a nightmare.
I wouldn’t recommend and I’m sure there is better products out there. I have sent a complaint directly to the team so hopefully I can get my moneyback.
3 november 2024
Omdöme utan inbjudan
Svar från House of Amor
Thank you for sharing your feedback; we’re sorry to hear about your experience.
Our Quicklashes are designed to provide lasting wear of up to 7 days with correct application, so it’s disappointing that they didn’t meet your expectations. Achieving the best results often comes down to small application adjustments, and we’d be glad to offer guidance or tips to help maximise your lashes' longevity.
Many customers have found that a few tweaks to their technique make a significant difference, ensuring the lashes stay secure for the full wear period.
If you wish to reach out to our Customer Services Team we can offer you personalised application tips to ensure you are getting the most from your Quicklashes.
Great lashes and customer service!
Love the lashes been using them for a while now. Recently had to contact customer service and my query was dealt with quickly and professionally, great service.
10 oktober 2024
Omdöme utan inbjudan
Svar från House of Amor
Thank you so much for your kind review! 💕 We're so happy to hear you've been loving the lashes for a while now, and it's great to know our customer service team could assist you quickly and professionally. We're always here to make sure you have the best experience. If you ever need anything else, don't hesitate to reach out. Thanks for being such a loyal customer! ✨
Best lashes on the market
Amazing quality lashes, they just dont compare to other brands! best on the market by miles off
27 september 2024
Omdöme utan inbjudan
Svar från House of Amor
Thank you so much for your lovely feedback! 🌟 We're thrilled to hear that you love the quality of our lashes and that they stand out for you! If you ever need anything or have any questions, we're always here to help.
I always use these lashes and can’t…
I always use these lashes and can’t fault them, they definitely stay on for around 5 days for me and are easy to apply and look so nice! My latest order tho I haven’t even received. I brought on the 20th (morning of Friday) and paid for express delivery so they would come Saturday or Monday latest as I really needed them asap. The tracking hasn’t updated in days and I’ve been trying to chase customer service for a number of days now via email and it still hasn’t been solved. I would have expected them to have been re sent out by now with express delivery like I originally paid for. The customer service definitely needs re looking at immediately! Really upset it’s now Tuesday and this hasn’t been solved yet and I’m still awaiting a response. Looks like I’ll have to order from somewhere else.
24 september 2024
Omdöme utan inbjudan
Svar från House of Amor
Thank you for your feedback, and we’re so sorry to hear about your recent experience.
I wanted to assure you that our customer service team responded to your initial message on the same day it was received. We dispatched your order within the correct timeframe, but unfortunately, it was delayed in transit, which is beyond our control. As soon as we were made aware of the issue, we worked promptly with our courier to locate your parcel, which has now been successfully delivered.
As a gesture of goodwill, we fully refunded your shipping cost and provided you with a unique discount code for your next order. We are a small business with a dedicated team, and we take great pride in handling every customer query as promptly and efficiently as possible. While delays in transit are rare, we did everything we could to resolve the situation for you quickly.
We apologise that you felt let down on this occasion and thank you for your understanding. We genuinely value your support and appreciate you as a loyal customer.
I found the product name very…
I found the product name very misleading…said classique but apparently they’re hybrid style. The lengths are too drastically different to taper and way too false looking for me. I contacted customer service to explain and asked if I could return or exchange and they said no but gave me a measly 10% off code for another purchase?!! Which I won’t be using unfortunately. They are far cheaper and better options out there and they’re hardly trying to keep new customers. Other companies like il manage (makeup company) would offer you alternatives until you found your right one, then I’d keep coming back but there we go!
20 september 2024
Omdöme utan inbjudan
Svar från House of Amor
Thank you for sharing your feedback. I’m sorry to hear that our Classique lashes didn’t meet your expectations. We strive to provide detailed descriptions of each product, but I understand how the style may not have aligned with what you were looking for.
I’d like to note that we did respond to your inquiry, offering advice on different styles that may be more suitable for you. As a small business, it's not feasible for us to supply multiple styles for customers to try and find their ideal match, but we always aim to help guide our customers to the best choice based on their preferences.
Our return policy is in place for hygiene reasons, but we always try to offer options for our customers. I apologise if the discount code felt inadequate; our intention was to provide a gesture of goodwill for your experience.
We value your input and will take your comments on board as we continuously work to improve. If there’s anything else I can do to assist or if you’d like further recommendations, please don’t hesitate to reach out.
Thank you again for your feedback and for giving us the opportunity to address your concerns.
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