American Blinds Omdömen 134

If i could give ZERO stars and still leave a review, that would be more fitting for this situation. I ordered 3 custom sets of blinds on March 5th, I knew when i placed the order that the color I wanted was on back order but it said on the site that it would be back in stock on March 7th and it would ship out on March 14. On that day I received a notification that there was another delay and they would now not be shipping until APRIL 1st. No reason given. On April 1st, i reached out via their chat to get an update and was told that they were scheduled to ship that day and i would get an email with tracking within the next day or so. I never got an email with tracking so reached out again via chat and was told they would have to reach out to the warehouse to see if they had even shipped yet and would get back to me within 24 hours. I never received that update either. I tried to get on the chat several times and each time the next available agent time went up and up and up. Nobody ever came on. I reached out AGAIN this morning (4.4.24) right when the chat opened and was told again that she (the same girl from the last interaction) would need to call the warehouse and check and would send me an update at 12pm. its 230 pm, i have no update and the chat times are alarmingly high. right as i get on the chat at 230 & fill yet another person in on the issue, i receive an update email stating that it will take 2-3 business days to get an update from the warehouse whereas i was told i would have one by noon. They continue to tell me that shipping dates may change depending on production but at no point are updates about that provided to the customer in any capacity. I am just supposed to take them at their word and wait months and months with no recourse. The rep I spoke to just now informed me that warehouse requests take 1-2 days and then the warehouse wants an additional 2-3 business days to give an update? how is this okay? Nobody can tell me where my order is or when it shipping. Its perpetual runaround. I can understand the CSR only have so much they can do but the bare minimum should be the ability to tell me where my order is and when its shipping. Abe, Chelsea x2 and Brandon were all very nice and i appreciated them working with me through my frustration at the company. Brandon offered me 5% discount which will be of no use because i will never order from here again and when he said he sent in inquires to the warehouse, i got an actual email saying that he did which is more than the others did. BUYER BEWARE. if you dont have a timeline or dont mind waiting months for updates or shipping, then feel free. I would rather pay a little more with a reputable company than save a few dollars and deal with this garbage

I had been debating on trying some wood blinds from this company for several months. We have a 200 year old house with wood shutters on the inside of the windows. We wanted to take the top half of the shutters down and replace with wood blinds to allow easier change of light. We ordered 4 of them for one room to see if we would like this but since the promised delivery date had come and gone and it was weeks later I called the customer service number to inquire where the blinds were. The representative I spoke with said they had emailed me that they were being delayed and I confirmed I had received an email much earlier stating a delay had occurred in the materials but the promised date in that email had come and gone. The representative said in a very snarky way that they had emailed me about additional delays and the new expected date was weeks away from the day of call. I advised her I most certainly did not receive any such notice of an additional extreme delay and she pretty much called my a liar and said it didn’t matter it was delayed longer. Out of frustration and that fact I don’t like being called a lair I canceled this order which they said would take days to a week to get canceled as they needed to contact the company making them. I want to order from that company… I now am looking for another company to make what we want. Very disappointed with fulfillment and more so with customer service.

Edit- I saw your reply but if you read what I wrote we DID NOT order shutters from you. We ordered wood blinds to replace the wood shutters. This is why I don't understand why it took weeks and we still had not been shipped any blinds, since it seems thats a pretty standard item for you.

Thrilled with my American Blinds purchase! The blinds are excellent quality and look fantastic in my windows. They arrived exactly on time, which made the whole process smooth and stress-free. Highly recommend!

Ordered a custom, motorized blind. It arrived with a visible defect in the fabric, did not raise/lower, and was missing the part needed for cordless/remote operation. Asked for refund and was told they only provide replacements. I'm now told I need to wait until the end of the Chinese Lunar New Year (whenever that is) to get my replacement processed. After weeks this whole experience has been a fiasco.

Blinds were perfect in size, color and overall appearance. Very pleased with the blinds.

I have ordered multiple times for myself and for other people. The service is always fast and reliable, and I find the prices very competitive. I have been installing custom window treatments professionally since 1976 so I have dealt with many sources for my product. I have to give American Blinds 5 stars all around!

Easy to order, great pricing, excellent product, fast service.

Item arrived sooner than expected, and the quality and value was superb

It was great, the delivery was ontime and everything went together well! thank you!

Happy with the product.
Easy ordering and a live person (English speaking, in the US, no accent) available to help.

Great company to get your blinds. They stand by their product and have wonderful customer service.

Love them. They make our rooms look so much better.

Installed our blinds and they look great. However, when raising and lowering them they are never level without adjusting them several times, especially the 68” one. The 68” one also will not stay completely raised, as it tends to gradually lower an inch or more.

Website easy to navigate to find item and information is clear to order products online. Packing and shipping is very good. Quality is excellent.

On time. Nice samples

Great customer service!!
Ordered two sets of blinds and one set had the wrong size valance. I called customer service. The lady I talked to was extremely nice and helpful.
My new valance was ordered and sent right out!

The blinds look great the measurements are just a bit short, I do love the color and the look.

Have ordered from American Blinds for years and they’ve always been cut correctly, packed and shipped in a timely manner.

These were a perfect fit and LOOK Great. We love them and will continue using your product going forward. Thank you.

They say a company is only as good as its customer service, and unfortunately, I have learned that American Blinds is no longer a good company based on my first experience with an issue after many years as a loyal customer. Years ago, we furnished our entire house with blinds purchased from American Blinds, and we’ve slowly been replacing those blinds with new purchases from American Blinds as we’ve updated our house, always with complete satisfaction. However, I recently purchased a mini-blind at the recommendation of one of their design consultants that is too deep for our relatively shallow window frames. This was never a problem with any of our prior purchases. After contacting their customer service, the only solution offered was for me to purchase a replacement blind using one of their design consultants (again) to ensure it will fit. They do not offer returns or refunds, and my request for a price concession toward the replacement blind was unanswered.

Fortunately, I learned their disregard for me as a customer over a $100 blind and not concerning an issue with the $1,000s of blinds previously purchased through American Blinds. I will take their customer service agent’s advice and order a replacement with the guidance of a design consultant, but it will be from a different company. I can no longer recommend American Blinds -- caveat emptor.