Website is pretty easy to use and I found what I wanted to be able to do all my underfloor heating without using a screed. There was some confusion from the wood floor fitter about using a herringbone... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have used Ambient for at least ten years. Purchasing their underfloor heating mat kits. I have never had any issues with regards to the mats or programmers being faulty. They have always arrive... Se mer
Företaget har svarat
Very prompt service, next day delivery. Since ordering the new underfloor programmable thermostat the old one which was playing up has started to work again. I have not therefore fitted the new one bu... Se mer
No idea if this underfloor heating is any good as I’ve only just picked it up from the post office. A bit frustrating that the delivery could not be left in a safe place which resulted in various pho... Se mer
Företagsinformation
- Leverantör av värmesystem
- Försäljare av badrumsartiklar
- Byggnadsmaterial
- Uppvärmningstjänster
- Heminredningsbutik
- Butik för VVS-artiklar
Skrivet av företaget
Ambient Underfloor Heating is a family-run business that started in 2002 supplying underfloor heating to homes across the UK online. Since then, the business has increased to over 50 employees, operating from a 23,000 sq ft of warehouse space. Despite this growth, Ambient continues to uphold the family values to which the business was built and continues to operate through the same websites just as it did in 2002.
Kontaktuppgifter
Unit 16, Carnival Park, Carnival Close, SS14 3WN, Basildon, Storbritannien
- 01799 524730
- customerservices@ambient-ufh.co.uk
- ambient-elec.co.uk
4,6
Utmärkt
831 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy to order & Great price
Easy to order, a lot more competitive than ANYWHERE else and I searched for almost two months.
Had to return a roll of the cable and called the contact center, very helpful and easy to deal with.
2 juni 2023
Svar från Ambient Underfloor Heating
Good morning Gareth,
Thank you for leaving such glowing feedback. It is greatly appreciated.
I also would like to take this opportunity to thank you for your custom.
Our hard working team strives to always provide the best service for our customers and I am so pleased we have been able to do this for you.
If you need any further assistance please do not hesitate to contact our customer care team.
Many thanks,
Alexandra
Customer services
Great company
Great company, I've bought from them twice, both times for tile adhesive. Twice they've been best price and given fast free delivery.
21 maj 2023
Svar från Ambient Underfloor Heating
Good morning,
Thank you for your 5 star review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alexandra
Customer Services
Very good prices and speedy deliver
22 maj 2023
Svar från Ambient Underfloor Heating
Good morning,
Thank you for your 5 star review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alexandra
Customer Services
Svar från Ambient Underfloor Heating
Good afternoon,
Thank you for your 5 star review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alexandra
Customer Services
Customer promise
Booked and paid for a pre 10.30 next day delivery .. still not arrived and NO information from the supplier or courier .. worst customer service i have experienced
16 april 2023
Svar från Ambient Underfloor Heating
Good morning John,
Our sincere apologies that your order has still not arrived. I can see that you spoke to my colleague yesterday regarding this who has chased the courier for you. Unfortunately, due to an unexpected amount of parcels being received by the courier and not enough vehicles to take them, there has been a delay with some of their deliveries. I can see you have requested to cancel the order. A refund will be issued as quickly as possible when we can see on the tracking information that your goods are being returned to sender. We apologise for any inconvenience caused to you.
Kind regards,
Hayley
Customer Services
Svar från Ambient Underfloor Heating
Good morning,
Thank you for your 5 star-review. It is greatly appreciated.
We are pleased to hear that you are happy with your shopping experience with us.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Alexandra
Customer Services
Speed of Service was excellent
10 april 2023
Svar från Ambient Underfloor Heating
Good morning,
Thank you for your 5 star-review. It is greatly appreciated.
We are pleased to hear that you are happy with your shopping experience with us.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Alexandra
Customer Services
I always use Ambient because they offer…
I always use Ambient because they offer a great range of products and they always arrive promptly.
9 april 2023
Svar från Ambient Underfloor Heating
Good morning,
Thank you for your 5 star-review. It is greatly appreciated.
We are pleased to hear that you are happy with your shopping experience with us.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Alexandra
Customer Services
Your service was great
Your service was great, unfortunately the product is s**t
This unit was to replace a failed unit which I was assured by the manufacturer would fit the same backplate - it didn’t - had to rewire. The QR code reader does not work and the product code number does not appear in the menu as advised.
10 april 2023
Svar från Ambient Underfloor Heating
Good morning,
Thank you for taking the time to leave a review.
I apologise that you have been advised incorrectly by warmup in regards to your product.
We will look into the issue with the QR code with warmup to prevent issues like this occurring in the future.
Should you need any further assistance, please do not hesitate to contact our customer care team.
Many thanks,
Alexandra
Customer services
Genuinely cared about getting right…
Genuinely cared about getting right product to me in time. Great work !
26 mars 2023
Svar från Ambient Underfloor Heating
Good morning,
Thank you for your 5 star-review. It is greatly appreciated.
We are pleased to hear that you are happy with your shopping experience with us.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Alexandra
Customer Services
Svar från Ambient Underfloor Heating
Good morning,
Thank you for your 5 star-review. It is greatly appreciated.
We are pleased to hear that you are happy with your shopping experience with us.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Alexandra
Customer Services
Svar från Ambient Underfloor Heating
Good morning,
Thank you for your 5 star-review. It is greatly appreciated.
We are pleased to hear that you are happy with your shopping experience with us.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Alexandra
Customer Services
Very fast hussle free shipping!
8 mars 2023
Svar från Ambient Underfloor Heating
Good morning,
Thank you for your 5 star-review. It is greatly appreciated.
We are pleased to hear that you are happy with your shopping experience with us.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Alexandra
Customer Services
Fantastic service from Ambient
Fantastic service from Ambient. I was let down by a different retailer / supplier, I waited for more than a week and had to chase status and eventually cancelled the order. I ordered the same items from Ambient at 2pm and they were with me delivered by 9:30 the next day!
Great communication throughout, would definitely reccomend
6 mars 2023
Svar från Ambient Underfloor Heating
Good morning Gareth,
Thank you for leaving such glowing feedback. It is greatly appreciated.
I also would like to take this opportunity to thank you for your custom.
Our hard working team strives to always provide the best service for our customers and I am so pleased we have been able to do this for you so efficiently.
If you need any further assistance please do not hesitate to contact our customer care team.
Many thanks,
Alexandra
Customer services
Very good service and competitive price…
Very quick delivery and all good with the thermostat. Regulat updates on status of order and tracking.
1 mars 2023
Svar från Ambient Underfloor Heating
Hello Angelo,
Thank you for your feedback. It is much appreciated.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Alex
Customer Services
Prompt delivery and really good product
26 februari 2023
Svar från Ambient Underfloor Heating
Good morning,
Thank you for your 5 star review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alexandra
Customer Services
Excellent service
13 februari 2023
Svar från Ambient Underfloor Heating
Good afternoon,
Thank you for your 5 star-review and for your continued custom. It is greatly appreciated.
We are pleased to hear that you are happy with your shopping experience with us.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Alexandra
Customer Services
The order was delivered on time.
2 februari 2023
Svar från Ambient Underfloor Heating
Good morning,
Thank you for your 5 star-review and for your continued custom. It is greatly appreciated.
We are pleased to hear that you are happy with your shopping experience with us.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Alexandra
Customer Services
Svar från Ambient Underfloor Heating
Good morning,
Thank you for your 5 star review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alexandra
Customer Services
I’m a very happy customer
I’m a very happy customer. I did not pay for fast delivery, however, received it within 15 hours of ordering it. Can’t be happier than that 🤩
10 januari 2023
Svar från Ambient Underfloor Heating
Good morning,
Thank you for your 5 star review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alexandra
Customer Services
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