Amarae Omdömen 

96
TrustScore 3.5 av 5

3,6

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The hat came up in a search and I loved the design. Selection and payment was easy. I was particularly pleased to see Apple Pay was available, although there were lots of payment methods. It was a goo... Se mer

Betygsatt 5 av 5 stjärnor

Seller kept in contact throughout shipping process and item arrived within specified time. Love the boots they were true to size and a good buy so thank you.

Betygsatt 1 av 5 stjärnor

DO NOT BUY FROM THIS WEBSITE. A complete scam. I bought a coat, after it not arriving for 3 weeks I emailed and was given a tracking number. They have now emailed saying the coat is no longer avail... Se mer

Betygsatt 5 av 5 stjärnor

All aspects of this purchase were superb, from using the website through to delivery! And most importantly, the quality of the hooded coat I bought for my Wife is amazing! A beautiful garment, ready f... Se mer


Kontaktuppgifter

3,6

Medel

TrustScore 3.5 av 5

96 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 67 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,6

Alla omdömen

(96)

96 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Great quality and excellent service ❤️

Really happy with my order! The whole ordering process was very smooth and professional, and everything was easy from start to finish. Great prices for such lovely quality products. Very pleased with my purchase and would definitely recommend Amarae! ⭐⭐⭐⭐⭐

26 augusti 2026
Omdöme utan inbjudan
Logotyp för Amarae

Svar från Amarae

Hi Paulina
Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Betygsatt 1 av 5 stjärnor

Expensive tat!

I ordered a pair of cowboy boots, they were half price at £84. When I recieved them, they came in a plastic bag and stank of cheap plastic and glue, definitely not leather as stated on their web site.
The quality was horrendous. I immediately went to my emails to ask for their return details, I tried replying to the ordiginal email when I ordered the boots, but this just came back to me, so I tried info@lune-london, support@ lunelondon, contact@lunelondon, by luck, I saw the name Amarae on Google and realised it was the same company, so I emailed them, explaining the problems I'd be having, only to be advised that as it was past their 14 days return policy, I wouldn't be able to get my money back!
I just wanted to warn people not to bother with this company, they sell tat and expensive tat at that.

12 augusti 2026
Omdöme utan inbjudan
Logotyp för Amarae

Svar från Amarae

Hi Annette
Thank you for your feedback. We’re sorry to hear about your experience, and we would love the opportunity to make things right. Could you please provide your order details so we can resolve this as quickly as possible?

Betygsatt 5 av 5 stjärnor

Quick checkout

Quick checkout, 50% off and the quality looks great.

26 augusti 2026
Omdöme utan inbjudan
Logotyp för Amarae

Svar från Amarae

Hi Rachael
Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Betygsatt 1 av 5 stjärnor

WORST COMPANY EVER!!!

WORST COMPANY EVER!!
They will rob you for your money guaranteed
They do not do returns
All items are fake or second hand
I believe the people who have given them good reviews are all fake!!
It's most likely friends or people that work in this company.
I got my bank on the case I'm now getting a refund. It's the only way to get your money back from these scammers.

9 augusti 2026
Omdöme utan inbjudan
Logotyp för Amarae

Svar från Amarae

Hi Leon
Thank you for your feedback. We’re sorry to hear about your experience, and we would love the opportunity to make things right. Could you please provide your order details so we can resolve this as quickly as possible?

Betygsatt 1 av 5 stjärnor

Pretty much same as everyone else

Pretty much same as everyone else. Checked ‘LuneLondon’ had ok Tristpilot views, ordered 2 pairs of shoes, expensive too so wasn’t suspicious about cheap dodgy items. Arrived too small & cannot contact to return

25 augusti 2026
Omdöme utan inbjudan
Logotyp för Amarae

Svar från Amarae

Hi Rebecca
Thank you for your feedback. We’re sorry to hear about your experience, and we would love the opportunity to make things right. Could you please provide your order details so we can resolve this as quickly as possible?

Betygsatt 1 av 5 stjärnor

Bogus site - I cancelled within 3 min of ordering-…

I cancelled within 3 min of ordering- no acknowledgment or refund. This site is bogus and the cancellation policy is a 5 min window!

24 augusti 2026
Omdöme utan inbjudan
Logotyp för Amarae

Svar från Amarae

Hi Vicki
Thank you for your feedback.

We are sorry to hear that you had this experience, and we understand your frustration. We certainly don't want our customers to experience anything like this.

We will send you an email shortly to resolve the issue as quickly as possible.

Please check your inbox. We look forward to clarifying the situation and improving your experience.

Betygsatt 1 av 5 stjärnor

Terrible. Not serious seller.

Terrible. No communication and no replies to questions and the moment I filed a complaint through PayPal the shoes were delivered 2 days later. Shoes size one size too small, too short the shoes quality very poor, smell like a dead animal. They refused to provide return details as shoes too small and of very poor quality.

20 augusti 2026
Omdöme utan inbjudan
Logotyp för Amarae

Svar från Amarae

Hi Katina
Thank you for your feedback.

We are sorry to hear that you had this experience, and we understand your frustration. We certainly don't want our customers to experience anything like this.

We will send you an email shortly to resolve the issue as quickly as possible.

Please check your inbox. We look forward to clarifying the situation and improving your experience.

Betygsatt 1 av 5 stjärnor

Do not use this company

So many reviews with the same experience. Ordered a hat from Lune London, fully thinking it was a UK based company. My order dispatched and I could see it was being sent from China. After 2 weeks and the event I ordered it for passing, the hat arrived. It had been completed squashed and was so badly misshaped, that it was unwearable and therefore faulty, mainly because they put it in a bag not a box to send it. After some lengthy research, I discovered Lune London had shut down and it was now Amarae - how suspicious! I contacted Amarae the day after receiving the item and have fought back and forth with them for 2 weeks with them offering partial refunds or 100% credit notes to buy something else (I will never shop here again). After advising them several times that their refund policy is illegal in the UK and contacting my credit card company, I have finally received a full (minus postage) refund. Do not order from this company under any circumstance!!

5 augusti 2026
Omdöme utan inbjudan
Logotyp för Amarae

Svar från Amarae

Hi
Thank you for your feedback. We’re sorry to hear about your experience, and we would love the opportunity to make things right. Could you please provide your order details so we can resolve this as quickly as possible?

Betygsatt 1 av 5 stjärnor

SCAMMERS THAT SHOULD ROT IN THE DEPTHS…

SCAMMERS THAT SHOULD ROT IN THE DEPTHS OF HELL!!!!

Ordered a floral denim jacket from Lune London (now scammer AMARAE) on 23 July, paid £62.95. When it arrived, the quality was nowhere near what was shown in the listing, cheap material that felt like it would fall apart quickly.

I tried to return it and found lunelondon.co.uk completely down. I emailed the support address on my original order confirmation, supportlunelondon.co.uk, and it bounced back with a domain not found error.

As soon as I requested a chargeback, I got a fraudulent looking email asking about the problem with my order. When I replied, that also bounced back.

Later that same afternoon I discovered they’d already relaunched under a new name, Amarae, at amarae.uk, selling the exact same stock. My husband pointed out this looks like a rug pull, where the business disappears the moment there’s a wave of chargebacks, then resurfaces under a different name to keep going.

Neither lunelondon.co.uk nor its support email work, and it seems very likely this will happen again under yet another name. I haven’t been caught out by something like this in a long time and feel pretty stupid for not checking reviews first.

You are THIEVES AND I WISH NOTHING BUT HELL ON EARTH FOR YOU!!!

17 augusti 2026
Omdöme utan inbjudan
Logotyp för Amarae

Svar från Amarae

Hi Thank you for your feedback. We’re sorry to hear about your experience, and we would love the opportunity to make things right. Could you please provide your order details so we can resolve this as quickly as possible?

Betygsatt 1 av 5 stjärnor

I received a bikini that wasn’t…

I received a bikini that wasn’t stitched round the edges so the lining was out and on show. I didn’t realise this was a Chinese import otherwise I would not have purchased. Expensive cheap copy. They do not want to refund even though the item is defective and unwearable. They are unwilling to accept a return. Beware do not buy from this site!!

13 augusti 2026
Omdöme utan inbjudan
Logotyp för Amarae

Svar från Amarae

Hi
Thank you for your feedback. We’re sorry to hear about your experience, and we would love the opportunity to make things right. Could you please provide your order details so we can resolve this as quickly as possible?

Betygsatt 1 av 5 stjärnor

I bought a T-shirt which was far too…

I bought a T-shirt which was far too tight and not near the size I ordered which was medium.I didn't realise that it was sent from China, fully believing this was a UK based company. Trying to return it was almost impossible and I discovered I would have to send it to an address in Canada and pay for it myself. No guarantee I would see that money again or the refund. It fitted a friend so I was happy to let her have it. The item itself is fine, if a bit overpriced. I can't believe I fell into this trap. I should have checked the reviews first. Don't touch them.

27 juli 2026
Omdöme utan inbjudan
Logotyp för Amarae

Svar från Amarae

Hi Trish
Thank you for your feedback.

We are sorry to hear that you had this experience, and we understand your frustration. We certainly don't want our customers to experience anything like this.

We will send you an email shortly to resolve the issue as quickly as possible.

Please check your inbox. We look forward to clarifying the situation and improving your experience.

Betygsatt 1 av 5 stjärnor

Absolutely awful company

Absolutely awful company. This company is a scam. The products are not as listed and it's impossible to return items without paying for international shipping. DO NOT BUY!

10 augusti 2026
Omdöme utan inbjudan
Logotyp för Amarae

Svar från Amarae

Hi
Thank you for your feedback. We’re sorry to hear about your experience, and we would love the opportunity to make things right. Could you please provide your order details so we can resolve this as quickly as possible?

Betygsatt 1 av 5 stjärnor

Do not buy from this company.

Do not buy from this company.
BEWARE - scam
Not U.K. based.
Same company as Lune London which has been dissolved from U.K. Companies House.
Not based in UK - does not deliver products - charges £25-30 for returns.
Cheap Chinese poor quality. Often doesn’t deliver products - I never received mine.

6 augusti 2026
Omdöme utan inbjudan
Logotyp för Amarae

Svar från Amarae

Hi Sharon'Thank you for your feedback.

We are sorry to hear that you had this experience, and we understand your frustration. We certainly don't want our customers to experience anything like this.

We will send you an email shortly to resolve the issue as quickly as possible.

Please check your inbox. We look forward to clarifying the situation and improving your experience.

Betygsatt 1 av 5 stjärnor

Scam company, see Lune London…

See other review and see Lune London reviews - Lune London was the same company now operating as Amarae. We bought some trousers, they are nothing like what we thought they would be, went to return them to find Lune London doesn't exist as a website anymore but the exact product is on Amarae and it looks like the same set up. Be aware do NOT order from this company. It's a scam.

4 augusti 2026
Omdöme utan inbjudan
Logotyp för Amarae

Svar från Amarae

Hi Rachel
Thank you for your feedback. We’re sorry to hear about your experience, and we would love the opportunity to make things right. Could you please provide your order details so we can resolve this as quickly as possible?

Betygsatt 1 av 5 stjärnor

Was previously trading as Lune London

Was previously trading as Lune London. Buyer beware. Read Lune London reviews before you purchase from this company. I learnt the hard way. This website appears U.K. company, but it isn’t, it’s a smart façade. You can buy same products much cheaper from other websites.

31 juli 2026
Omdöme utan inbjudan
Logotyp för Amarae

Svar från Amarae

Hi Sam
Thank you for your feedback.

We are sorry to hear that you had this experience, and we understand your frustration. We certainly don't want our customers to experience anything like this.

We will send you an email shortly to resolve the issue as quickly as possible.

Please check your inbox. We look forward to clarifying the situation and improving your experience.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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