Alzashop Omdömen 

Terrible terrible AVOID AT ALL COSTS.
I ordered a item for my sons Christmas, Customer service got in touch saying they had issues with delivery (I may have misread but I was sure it was a UK based company…..ITS NOT!!) I cancelled my order and went elsewhere. The item arrived a few weeks after I cancelled. I was provided with a return address. The item was returned recoded delivery and signed for accordingly.
I’m still waiting in a refund almost a month later…I’m constantly told I must wait until the item arrives at the warehouse before I get a refund, even though I have tracked the item and have proof it arrived 🤷‍♂️
UPDATE UPDATE…..nearly 8 weeks have now passed and I’m still waiting on my refund!!!
Save yourself the hassle folks and go elsewhere….shocking customer service.
FURTHER UPDATE…..after weeks of waiting for a refund, I raised it with PayPal who have now resolved the case and provided a refund!

Very dissapointed about the customer service and delivery of the parcel. Ordered gooods in a value of over 600€. The delivery should take place in one week. After numerous mails, urgencies and the third week already passing still no feed back where the package is or if it will even be dispatched. After the first reply like "..... we apolgise for inconvenience...." and "....your goods are on the way, we will check with the forwarder....." the site remained compleately silenced.

I had a great time shopping with them for many years now! I ordered everything PC hardware related and some miscellaneous things on the side (I only wish that the VR headsets are a little cheaper ;) ). Shipping prices are very reasonable, ranging from 8€ for small shipments, to 30€ for bigger shipments. Almost always arrives on time, rarely comes a day or two late and customer support is always there if I have any issues with my order. Overall a 9/10 for me. <3

After I placed an order the shipping cost has increased by a whole 0,76€. They are now holding my order worth 2500€ until I pay less then 1€...

Ordering from AlzaShop for years now...

Never had any problems, only once I received a faulty device and was reimbursed very shortly.

Anyway, had a few changes on my latest order, sent few emails over the weekend and their customer service replied within hours on Saturday and Sunday.

Thanks Michal!

I ordered a monitor. It arrived 2 weeks after the expected delivery date (suggested by alza themselves) and with missing items inside. In spite of the manufacturer listing all the components within the box, Alza denied items were missing. Avoid at all costs.

Great shopping experience. Trustworthy company. Philips shaver arrived to Slovenia in 3 business days. Well packed, factory sealed Philips shaver. Parcel tracking, invoice. Highly recommended. Thank you.

Processes are terrible for gift vouchers. I’ll lose a 300kc voucher due to your limited system and staff inefficiency.

Awful, as a company we are not able to purchase goods without Vat! Every single order we are asked to send a ligle statmnt that proofs that we are registered comapny! You sistem is realy bed!

I wanted a different laptop from another brand and Alzashop penalized me for 1,300 Czech crounds for a gift I didn't even receive, just open an e-mail.

I DO NOT RECOMMEND

Terrible, you pay shipping to buy a faulty item, they ask you to bring it at our cost, they don't refund the original or your shipping, between me going there and shipping i paid is already more than the amount they will MAYBE refund.

One item I bought wont connect to the official app that needs it to work, and claim was rejected, with no explanation. Item is useless. What a scam of a company.

Edit:

To the reply below. This is not the message I received in the direct email from you, I got automated replies that nothing can be done and I have to deliver or send on my own expenses without being refunded the original cost, so again sending or even going downtown or to a different city costs more than the item. This public reply sounds like they're a company that wants to solve, but their automated email replies tell a different story. It makes me even more disguised with this experience.

This company has turned into a fraud machine. I have purchased 10's of thousands of dollars of goods over the years BUT will not spend 1 more cent. Not 1 KC.

I purchased an expensive air cooler that did not work. Also purchased for 1800kc extended return insurance. I returned the product a few days after delivery. it simply did not cool or even move the air. They accepted the product and THEN 14 days later sent an email that the remote was missing. Since the remote is missing they won't refund my money for an 800USD product. I was 100% sure the remote was included in the same exact package as it was sent.
Another 2 hours on the phone where they are telling me what they can[t do. I requested footage showing handover(return). No. I requested to see the product/box... I can't see the box...even though I paid for it and they have not refunded the money. I have
spent hours on the phone with these guys attempting to get a resolution. Nothing. They won't budge.
My partner is a Czech lawyer and I let them know they are violating the law. They were nice enough to send an email with several violations.
NOTHING. I notify VISA and Czech inspection authority.

TODAY they acknowledge the remote was always there and they will now give me my refund.

Shameful behaviour from a company I used to love.

Shameful, deceiptful and refuse to follow the law. They will not see any of my money ever again and I ADVISE all people to stay away from the guys. There are many more options out there that follow the law and appreciate their customers.
I can't imagine if this happened to an older person or someone without the resources I have at hand.

Shame on you ALZA

Bought a Mobile phone, and while buying it appeared the option to pay the screen foil and the technicians from the shop would add it.

When i received the phone the foil came damaged and it was the worst quality possible, finger would not even glide through the screen getting stuck.

i've compalined and the employee immediately told the day after is here and we replace it, the day after went there it didn't arrived i should wait for an SMS, the next day the SMS arrived went there waited 30 minutes but no screen i should wait longer, after 4/5 days an email and SMS came again to pass in the store.

In the store plus an half an hour more they took my phone to install my screen (30 minutes), afterwards employee came saying that they had installed the wrong screen on my phone and they would retrieve me the money.

I'm speechless.

Ho ordinato una piastra per capelli Philips bhs 830/00 da spedire in Romania e arrivata nei tempi stabiliti solo 4 giorni tutto perfetto

Très bonne expérience avec cette boutique. Très bonne communication avec le service clients. Livraison rapide. Merci!

All is how is supposed to be...fast,will come again

Another happy customer from Croatia,the same story as the previous reviewer.Very fast delivery,good quality product (for what it costs).Thank you,I'll come back for more. :)

Support is terrible. I have been trying to order a custom PC for months. No reply to simple emails for 1 week+. No way to contact specific reps and if you call the rep is never there. The complaints procedure is just the same. No substantive replies, no contacts, you cannot call anyone other than the generic helpline. Take some good advice, before you order anything from this company, call and ask to speak to a manager. You will not be able to speak to anyone. Now imagine what will happen if your products are faulty. Do not say you were not warned!

Déçu !!!j ai commandé 2 paires de baskets soit disant disponible.
3 semaines passées j en reçois une et l autre jamais !!!
Ne réponds pas à ma réclamation de suite ,pas de téléphone pour les joindre.
Aucune solution trouvé
Vraiment déçu 😞😞😞

Keeping the long story short I have to say Alza is very good company in Czech republic. Pricing is reflecting excellent services. I never had an issue to return product and get refund, or return product A and get product B. Delivery is very fast. They really do excellent services here.

Customers outside Czech republic should avoid this company, because if you will request for some reason refund (or repair service), it will be long process.

I understand the company wants expand their business, but they should not do it when they are not able manage business directly in the country where customer is living.