Alzashop Omdömen 

Alza sells broken products, the "Good as new" products are a scam.
This is the scenario, you buy something it's broken, you have two choices, return it or take warranty. Returning gives you the money back immediately so obviously you will choose that.

Now the problem comes when alza will not test the product and sell it to the next sucker, he will get a product that is broken and guess what he is going to do...

So, please, if you buy products from alza never buy used, they are just a spinning wheel of broken products being passed around until one person forgets to return it and takes the loss.

Awful worst service I have ever experienced fron any electronics Seller. New semi broken Monitor, send in for reclamation got it back even more broken (literally unusable) and they do not want to give out a refund. Never ever buy from this Shop!!!!

Watch out for Alza neo, they changed their terms and don't tell you devices are now 3 years. By my calculation, you basically pay 90% of the device, and one you return it, they will look for the slightest thing. If its a tiny scratch, which after 3 years is 100% normal they charge you 10%, if you have a small chip, and by small I mean 5mm, they charge you 50%, and if the device is broken further it's 100%!!!

I regret using alza neo, and I am so nervous about having these devices, if you are thinking of using alza neo Don't. go to Nay.sk, and they often have 0% interest but with that, you pay the same or 15% higher give or take, and own the device after. Now I am trying to see how to return the device after 24 hours of having them.

i never used this website for shopping, someone stole my credit card information and used this site for transaction, despite informing within 2 hrs, i have not received refund even after 30 days. this seem to be fake website
Hi, I cant understand how this happened so quickly, on 15/06/22 transaction was made for around 1500+ EUR and amount was immediately taken from bank; and weight of shipment is just 0.36 KG, i dont even know what was ordered or content of shipment and within 3 days it has been delivered to collection point and not taken yet. status still shows its ready for collection; it will be much easier for you to get it back than person sitting thousands of miles away (United Arab Emirates). I will contact Czech police too but i will appreciate if you can expedite on your end.

Objednal jsem myčku. Myčka Gorenje dorazila a fungovala jednou a poté mnoho chybových hlášení o provozu. Požádal jsem o opravu, takže museli přijet a odvézt to.
To mě stojí pár hodin, zůstat doma a čekat.
Stroj se vrátil a doručovatel neměl zařízení, které by mi pomohlo jej vrátit do domu. (Musel jsem to nést sám a nasadit na hadice).
Pote, aké ono má VÍCE problémů (Stále má chybové kódy, které se neobjevují v návodu k obsluze, a nyní uniká ze stroje (nikoli z hadic)).
Zavolal jsem tedy znovu a byl jsem nasměrován na stránky Gorenje. Adresa na stránce objednávky nebyla správná. Musel jsem se zaregistrovat a čekat na odpověď.

Raději si vezmu úvěr a koupím jiný stroj, ale teď mi to zabere tolik času od práce, než to zorganizovat.
Zatím je to měsíc, bez myčky.
Není velký problém umýt nádobí, ale velký problém zavolat a domluvit opravu.

I ordered a dishwasher. The Gorenje dishwasher arrived and worked once, and then many errors about operation. I asked for repair, so they had to come and take it away.
This costs me a few hours, to stay home and wait.
The machine came back and and delivery man did not have device to help me put it back in house. (I had to carry it, myself and fit it to hoses).
Also, it has MORE problems (It still has error codes that don't appear on instrucitons and it now leaks from the machine (not the hoses)).
So I called again and was directed to gorenje site. The address was incorrect for the order page. I had to register and wait for a reply.
I rather take a credit and buy a different machine, but it now takes me so much time away from work to organize this.
So far, it has been a month, without the dishwasher. Not a big deal to wash dishes, but a big problem to call and arrange repair.

Worst experience with Alza again - again no order came - system told me it would be here had to wait 12 hours to realise it was not arriving - wrote Alza multiple times as I was unable to get English speaker on the phone - again the only solution was again to just cancel order - and wait for refund - this is now been almost a week for a simple delivery

Once you pay your money you become nothing without any rights. You become a beggar asking for help without any chance.
This is the way you are not able to change..
Everybody should should understand that.

I’ve had numerous bad experiences with this company not checking quality on the products they sell. E.g., they once sold me a screen protector that didn’t stick and another time they sold me a can of tennis balls that were deflated. No one found it weird at the company that one can was pressurized and the next not.
But my review is about the poor customer service and buying policies.

They company offers that you can rent some products with their “NEO” program and other products you can pay one third now and the rest in three months. Except the rules for using these programs is so onerous, I have actually never been able to use them. Worse, the staff doesn’t care or try to remedy the situation. As an investor, I’d be furious to know that my company was missing out on sales simply because they staff was to incompetent to fix problems. Use your feet and money to shop elsewhere, it’s too frustrating to use Alza. Also, their English skills are poor.

Terrible experience in CZ... I purchased a product "BOSE smart speaker 500" which was not working fine from day one. Despite of my many claims, still no resolution after 5 months, even with extended insurance for product defects. This company has a lot to improve: NO care for the customer, NO support to solve the issue, NO interest in selling good quality products. Ah.. not sure if Bianka "customer service" is a robot, but there is no assistance from her side.

J'avais commandé un micro onde et tous c'était bien passé.J'ai donc décidé de commander un robot aspirateur laveur.j'ai bien reçu le robot ,mais il avait un problème, alza me dit pas de problème renvoyez le ,ils font appel à GLS qui vient le chercher.Quelsurs jours après, je reçois un mail me disant que le colis a été réceptionné avec des bouts de bois dedans ,j'étais choquée on me demande si j'ai bien mis le robot dans le colis je dis oui,s'en suis une enquête auprès de Gls .Gls disant que le colis a été réceptionné bien fermé, alza me demandant pour la énième fois si j'ai bien eu le colis. Désespèree j'en parle autour de moi,on me conseil vu que j'ai payé avec paypal de voir avec eu.Ce que je fais,le litige a été réglé en 2 jours.Merci a paypal,je serai encore dans la mouise aujourd'hui.D'ailleurs ,attention les réclamation peuvent se faire auprès de paypal, pendant 3 mois après l'achat ,moi le 26 avril ça aurait fait 3 mois et j'aurai pu rien faire

J'ai commander un produit le vendredi 11 mars, toujours pas recu mon produit car retard reception prévu le mercredi 23 mars , quasiment 2 semaine d'attente pour 8 euros de frais de livraison , j'ai jamais vu ça, en moyenne quand je commande un produit sur d'autre sites , il faut patienté 3 ou 2 jour (tant que le produit est en France ) là quasiment deux semaines ! Je ne prendrais plus rien sur ce site !

Je n'ai pas reçu tous les articles commandés.

Sent a monitor back that clearly indicated a electronical fault (3 green beps) after paying for shipping to another country and ensuring the package was delivered safe I get this response

"We have settled your claim ASRE22149230.
Method of settlement: Rejected
More information: The device was assessed at a service center. During the testing, mechanical damage was found which is not compatible with the manufacturer's warranty conditions. The warranty claim was rejected. The device was sent back without repair."

This is a 1000 euros monitor too.

Never again

Don't!
Send you a used non working product and tell me I broke it!
You'd better run...

I had some issues with pricing and communications, but after being persistent all was sorted out.

If you compare the same product for two different countries, the price excl. VAT for one country can be as much as 76 EUR higher than for the other country. What is the logic behind that?

Je suis un professionnel. 5 commandes annulées sans aucun message, sans aucune raison ni motif.
Valeur totale environ 3000 euros.
DES ÂNES !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Two parcels dispatched for the same order. Package 1/2 arrived, package 2/2 never did. Package 2/2 was the large one, worth over €500.

Called the local company which delivered parcel 1/2 to me and they told me parcel 2/2 has never even entered my country. I tried contacting Alza about the issue and they replied by giving me a link for tracking which states it's been delivered although the HQ of my local courier says their system says otherwise and I clearly never picked it up.

Tried explaining the situation again to Alza: one parcel is MISSING. Now they ask for pictures of "damaged goods and parcel" so they can solve the issue. Nothing's been damaged, it's half of the order that never even arrived! Anyway, gave them pics.

Over 6 days passed and they're now silent about the issue. I ask them about the missing parcel and I receive a different answer every time. The problem is, their answers never solve the issue.

I will quote my delivery company: "the shipper from our system has been notified about this issue, but unfortunately we have no clear answer about the status of parcel 2/2." If even a professional delivery company cannot get clear answers from Alza, this is a big issue.

I feel scammed. This was supposed to be a Christmas gift. Now all I have out of my order is a few dozen bucks worth of products with +€500 worth of items missing and nowhere to be found. Alza either doesn't want to help or something sketchy is going on .. I only wish I had seen their Trustpilot rating before ever placing an order from them.

I not just bought, but paid almost double price in Hungary for CC-9011210-WW case and CW-9060048-WW cooler at Alza.hu and now I cannot use them, because a $3 value part (CW-8960091) is missing and I cannot buy or order it.
Alza is already offering the latest LGA1700 motherboards as much as the latest Intel CPUs, so I don't understand why not offering this 'LGA1700 Retrofit Kit' (CW-8960091) product. Without this 'LGA1700 Retrofit Kit' the 'iCUE H150i ELITE CAPELLIX Liquid CPU Cooler (CW-9060048-WW)' cannot be used, which Alza is offering widely.