Very helpful lady - Chelsea, on ordering and great delivery service. Arrived on time and rang in advance. Checked everything off for us and ensured it was all as ordered.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered some composite decking. The ordering system was straight forward I just put the measurements in and was told how many boards I needed. Plastic clips were cheaper elsewhere and worked fine.... Se mer
Företaget har svarat
Chelsea was so helpful and knowledgeable. Delivery was spot on. We are very pleased with the Quality of the composite fencing we ordered. the only thing we didnt realise was that there were no p... Se mer
Företaget har svarat
Peter, the delivery driver, arrived at 0830 at our home in Southern Scotland after having driven from Essex. He messaged to say he would be arriving in half an hour and he did. The load neatly fille... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Alpha Decking, we specialise in helping customers transform their outdoor spaces with premium, affordable composite fencing and decking that blends natural beauty with long-lasting performance. Our wood-plastic composite (WPC) products are a stylish, low-maintenance alternative to traditional timber, perfect for gardens, patios, poolside areas, holiday homes, and more. With stunning colours available, including our ever-popular Anthracite, and a choice of natural woodgrain finishes, our decking and fencing offer the authentic look and feel of real wood, without the hassle of staining, warping, or rotting. Whether you're a homeowner enhancing your outdoor space or a trade professional working on a project, our durable and easy-to-install products are designed with convenience and quality in mind. We stock all products here in the UK, ensuring fast delivery and direct support from our expert team. Join thousands of satisfied customers who trust Alpha Decking for outstanding products, great value, and exceptional service, and see why we are rated 'Excellent'.
Kontaktuppgifter
1st Floor Office 39-41 Church Street, RH20AD, Reigate, Storbritannien
- 02030111661
- info@alphadecking.co.uk
- alphadecking.co.uk
4,8
Utmärkt
238 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Having already ordered and paid we then…
Having already ordered and paid we then received an email stating that we were pre purchase even though the website made no mention at the time. Once their stock arrived from their supplier the service was very good and we were informed promptly of our delivery date and the delivery was carried out almost to the minute. The fencing was a self install and was extremely easy to carry out for anyone with basic DIY skills and a decent set of tools. The resulting fence looks very pleasing and appears to be very durable.
18 augusti 2024
Svar från Alpha Decking
Hi,
Thank you for your detailed feedback. We apologise for the initial confusion regarding the pre-order status.
I have checked back over with the team and cannot see an instance where it wasn't shown on the website about the pre-order status but I am sorry if your order came within a small update period where statuses may change on the site.
We always strive to ensure the correct information is clear and available at all times and appreciate your understanding.
We're glad to hear that once the stock arrived, the service met your expectations and that the installation process was straightforward. It's great to know you’re pleased with the final result.
Thank you,
Alpha Decking
COMPOSITE FENCING
COMPOSITE FENCING - EXCELLENT
GOOD COMMUNICATION ALL THE WAY THROUGH.
EXCELLENT FENCING PRODUCT. SIMPLE TO FIT
17 augusti 2024
Svar från Alpha Decking
Hi,
Thank you for your positive feedback. We’re thrilled to hear that you found our composite fencing excellent and easy to fit, and that our communication met your expectations.
Thank you,
Alpha Decking
Good quality product arrived when said…
Good quality product arrived when said looks great
17 augusti 2024
Svar från Alpha Decking
Hi,
Thank you for your feedback! We’re pleased to hear that you’re happy with the quality of the product and its timely delivery.
Thank you,
Alpha Decking
Alpha Composite Fencing
Highly recommend Alpha Composite Fencing
Great quality product and delivered on time stated
Looks great and really pleased with dealing with Alpha from start to finish
18 augusti 2024
Svar från Alpha Decking
Hi,
Thank you for your kind recommendation! We’re delighted that you’re pleased with the quality, delivery, and overall experience with Alpha.
Thank you,
Alpha Decking
Great Service & Fence Product
The entire team from enquiry to delivery were outstanding. The description & quality of the product were 100%. No hesitation with recommending Alpha…
17 augusti 2024
Svar från Alpha Decking
Hi,
Thank you for your glowing review! We’re thrilled to hear that our team and product met your expectations. Your recommendation means a lot to us.
Thank you,
Alpha Decking
Exceptional experience and product
We were very please with this company and its product. The communication was excellent from start to finish. Delivery excellent. They kept us updated on delivery times. Highly recommend this company service is exceptional. Well done!
17 augusti 2024
Svar från Alpha Decking
Hi,
Thank you for your wonderful feedback! We’re delighted that you were pleased with our product and service, and we appreciate your recommendation. It’s great to know that our communication and delivery met your expectations.
Thank you,
Alpha Decking
Excellent Quality
Great quality products along with extremely helpful knowledgeable people. Would highly recommend.
18 augusti 2024
Svar från Alpha Decking
Hi,
Thank you for your kind words! We’re glad to hear you’re pleased with the quality of our products and found our team helpful. Your recommendation is greatly appreciated.
Thank you,
Alpha Decking
Customer service is Excellent.
17 augusti 2024
Svar från Alpha Decking
Hi,
Thank you for your feedback! We’re pleased to know that our customer service met your expectations.
Thank you,
Alpha Decking
Fantastic company to do business…
Fantastic company to do business with,Chelsea and Dan have provided exceptional service and support.
The product is good quality and looks great
Highly recommended.
20 juni 2024
Omdöme utan inbjudan
Excellent service and technical advice…
Excellent service and technical advice and a quality product
17 augusti 2024
Great quality product
Great quality product, great customer service. Delivery driver very attentive. Found the trellis a bit flimsy but other than that cannot fault our composite fencing. Getting ready to start the back but have decided not to add trellis this time.
17 augusti 2024
Svar från Alpha Decking
Hi Pamela,
Thank you for your feedback! We're glad you're pleased with the quality of our product and service. We appreciate your note on the trellis— we do offer one of the thickest trellises on the market but of course take the feedback on board and will pass it on.
Look forward to hearing from you soon.
Thank you,
Alpha Decking.
Svar från Alpha Decking
Hi,
Thank you for your feedback. It's really appreciated.
Thank you,
Alpha Decking
Svar från Alpha Decking
Hi,
Thank you for your kind review
We’re glad you’re happy with the fence, quick delivery we could offer.
Thank you,
Alpha Decking
Svar från Alpha Decking
Hi Mrs Cable,
We'd like to thank you for taking the team to leave us a 5* review.
It means a lot to us.
Thank you,
Alpha Decking.
A company that inspires confidence with the personal touch.
Good communication from initial sending of samples and information to advice on what was needed before finally placing the order. The customer service over the phone was very helpful and courteous. Delivery date was as agreed and the delivery driver was very prompt, friendly and helpful. The materials provided fitted together very well and were easily assembled into the existing concrete posts. We are very pleased with the finished fence. I would be happy to recommend this company to any of my friends.
2 juli 2024
Omdöme utan inbjudan
Svar från Alpha Decking
Thank you for taking the time to leave a review Dave. Your five stars are very much appreciated. Thank you.
Excellent quality and service
Excellent quality and service. The delivery gentleman talked us through how to fit the panels together along with very helpful tips. Highly recommended.
17 juli 2024
Omdöme utan inbjudan
Svar från Alpha Decking
Thank you for your kind review, Lynn. It means a lot to all the team and we will pass on your kind words to the delivery driver as well.
Composite fencing panels
Excellent product, the customer service was great delivery by their own vehicle and the driver was really friendly and helpful. Instalation was straightforward and the end result is excellent. Highly recommended all round.
27 juni 2024
Omdöme utan inbjudan
Good service but the aftercare is questionable...
I ordered slats with the additional extras. The total order was over £2,800.
Chelsea was amazing at advising what I needed to buy, very patient and knowledgeable so I would rate her 5 stars. An asset to the company.
My issue is when I ordered additional slats and needed to return 2 poles from the 1st order, her Manager did not allow the return even though the delivery for the extra slats were paid for by me and being delivered. There was no additional cost to Alpha Decking.
The lack of flexibility was indeed very disappointing which is why ordering with online companies always puts me off and I prefer the local DIY shops such as Wickes, B&Q etc. They are far more flexible in regards to returns.
5 juni 2024
Omdöme utan inbjudan
Svar från Alpha Decking
Hi NC,
Appreciate you taking the time to leave a review.
Firstly we are delighted to hear that Chelsea was able to assist you so effectively and she'll be very happy to hear your kind words regarding her service.
We understand your frustration regarding the return of the posts from your initial order. As a company, we strive to offer flexibility and excellent customer service comparable to that of large retailers. However, we must also adhere to our return policies to ensure consistency and fairness for all our customers. Our return policy, which allows for returns within 14 days of delivery, is in place to manage our inventory efficiently and ensure the quality and integrity of our products for all customers. Unfortunately, your return request fell outside this 14-day period, and we were unable to accommodate it, I am sorry.
We would also like to highlight that we provided a 50% discount on the delivery cost for your additional items, and your initial order did included free delivery. This charge helps us cover essential fuel and vehicle costs, and we always strive to keep these charges as low as possible to provide you with the best value and to help keep our products priced as competitively as we can.
We truly value your feedback and understand the importance of flexibility in customer service. While we must uphold our policies, we are continuously reviewing them to better serve our customers in the future. We hope this experience does not deter you from considering us for your future needs, and we are always here to assist you with any further questions or concerns.
Thank you.
Cancelled order with no real…
Cancelled order with no real explanation, waste of time don't bother!
30 maj 2024
Omdöme utan inbjudan
Svar från Alpha Decking
Hi Matthew,
I'm sorry to hear that you are upset about the cancellation of your order. We strive to be transparent with our customers and believe your review may be a bit unfair and slightly misleading that we just randomly cancelled your order.
The order you placed consisted of only composite posts, and our website clearly states on the product page:
Please note: To ensure we have sufficient stock availability for full sets, we are currently only selling this product with a purchase of our composite fence panel sets or to make a full fencing set. If this product is purchased individually without other products to make a full set, we may not be able to fulfil your order.
We implement this policy to ensure we have enough stock to sell full sets of fencing to our customers. As a growing company with limited warehouse space, we cannot hold large quantities of accessories in stock to be able to sell these on their own at this time which is why we put the above notice on every product page where it applies.
We promptly and politely emailed you on the same day you placed the order to explain this situation and immediately issued your refund. We also apologised and wished you luck with your project.
I am sorry that we could not fulfill your order but feel the review as mentioned is misleading and not justified.
Thank you,
Dan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.