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Al Muqadas Travel Uk Omdömen 

12
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TrustScore 4 av 5

4,0

Resebyrå
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Företagsinformation

  1. Resebyrå

Skrivet av företaget

Al Muqadas Travel provides trusted Hajj and Umrah travel services across the UK. We focus on delivering well-organised, reliable, and comfortable pilgrimage journeys, ensuring every detail is managed with care from start to finish.

Kontaktuppgifter

4,0

Bra

TrustScore 4 av 5

12 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 50 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

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4,0

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12 omdömen under de senaste 12 månaderna

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Betygsatt 1 av 5 stjärnor

Booked an Umrah package with Al Muqadas…

Booked an Umrah package with Al Muqadas Travel (affiliate of Times Travel Ltd, ATOL 74904) and paid £599 into their corporate NatWest account.On 25 June, they claimed my flight was cancelled. It has been nearly a month and they refuse to refund me. The agent (Ayeesha) stopped replying properly and deleted their bank details from our chat.I have launched a formal police case with Action Fraud and a fraud claim with my bank. They only refunded me after I dropped a negative review here, after which they kept begging me to remove the review. Do your due diligence before travelling with them.

8 juni 2026
Omdöme utan inbjudan
Logotyp för Al Muqadas Travel Uk

Svar från Al Muqadas Travel Uk

We are sorry that you were disappointed with your experience.

We would like to clarify that your refund has already been processed. Although we had not yet received the refund from the airline, we chose to issue your full refund from our own company funds to ensure you received your money as quickly as possible, rather than asking you to wait for the airline's processing time.

Your refund was completed within one day, demonstrating our commitment to resolving the matter promptly and providing the best possible customer service.

For complete transparency, we will also attach the refund receipt, which was already sent to you previously, as confirmation that the refund has been successfully processed.

We understand that flight cancellations can be frustrating, and we appreciate your patience throughout the process. We respectfully ask that you update your review to reflect that your refund has now been successfully processed.

Refund Reference : 639177
Payment Amount : 599GBP
Recipient Name : Aminat Yusuf
Received by Recipient's Bank : 19th Jul 2026 , 17:06PM

Thank you, and we wish you all the best for your future travels.

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service. Huge thanks to entire team for the smooth process.
Especially ayesha who helped me every step of the way.
Thanks again

10 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great services from Talha

Great services from Talha
I was afraid with the negative reviews and a new company but he just took 1hour after the payments and booked everything for me even though I called to airline and hotels and they said my reservation are well confirmed
Amazing customer services from the guy
Gonna give him more business in future
Thank you for everything

15 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent services i got from this…

Excellent services i got from this company
Basically when I was booking with them I was very concerned but they handled my query and sorted out every single concern
And services that I got in makkah and madinah was truly amazing and wonderful whenever i will go definitely i will use you guys and recommend others
Thank you so much for everything jazakallah and appreciated

15 juli 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I'm writing thisUnfortunately, my experience was very disappointing. After taking my deposit, Communication became very poor, and it was extremely difficult to Get responses. Following my payment, I w

Unfortunately, my experience was very disappointing. After taking my deposit, Communication became very poor, and it was extremely difficult to Get responses. Following my payment, I was informed that additional charges would apply, which I was not expecting.
Based on my Experience, I would advisE others to be cautious and makesure they have all costs and terms confirmed in writing before proceeding with a booking.
Kindly aware of these scammers

23 juni 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

First time Umrah

First time Umrah, sister Aiza organised everything for me, I was very pleased with how professional she was and she called me every few days to check on how I was getting on, thank you Aiza and may Allah rewards you.

14 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great experience with al muqadas travel…

Great experience with al muqadas travel
Everything was perfect and On time. Whenever i want some help or any kind of query or question the staff specially Sister Ayesha she was very humble person and always answered my questions within like 4 to 5 minutes .

12 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A lovely experience, thank you

I planned to travel for Umrah at a short notice prior to Umrah visits being paused prior to Hajj. Almuqadastravel was excellent for curating a 5 day package ( air travel , hotels and visa in Makkah and Madina) for me within a couple of days at a competitive price. I must commend Ayesha, their representative, as a person to go to, updating and reassuring me about the visa and hotel arrangements. She also sent me intermittent messages during my visit, checking how things were going. This made it a very personalised service. I gave her some feedback on more information to be available on different ways to travel when in Saudia, different terminals in Jeddah, travel arrangements between both terminals as different flights arrive at different terminals distance apart and to offer exact info regarding walking distance from hotel to women praying areas. She took it on board. I have found working with this agency and particularly Ayesha a pleasant experience and shall try them again. I highly recommend their service.

8 april 2026
Omdöme utan inbjudan

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