Alltrust Omdömen 

I have recently exchanged messages/ emails with members of the Alltrust team. I have to say that the service received from Becki Horrocks was exceptional. From networking internally to keeping me informed of progress was much more than I expected. If more companies had an individual of this caliber business would be guaranteed to work smoother and more efficiently

Absolutely terrible, like a SCAM! No one is responding on phone or email, been trying over a month to access my SIPP account. If Alltrust see this, CONTACT ME IMMEDIATELY.

Alltrust is an abysmal company to work with. It's communication with clients and financial advisors is poor at best and shocking at it's worst. In trying to withdraw money from my account, it is taken an extraordinarily long time, and the lack of communication is terrible. I requested the withdrawal over 4 weeks ago and to date I'm still waiting.

I had no influence on the use of Alltrust as they took over a previous SIPP company. I would not recommend anyone to use this company. They are appalling.

I am so surprised by virtually all reviews being negative. I have just made an had hoc withdrawal from RL360 and Alltrust and been assisted by a Lauren Russell at Alltrust. Sorry to disagree with everyone but I am being 100% honest when I say everything went to plan. I think customers need to understand that withdrawing from a SIPP is not like withdrawing from an ATM machine and plan their finances in advance. No complaints fro me at all. Lauren is a star.

Alltrust very rarely reply to our emails, even after chasing. Difficult to speak to the person dealing with your application. Don't telephone you back. And above all take way too long in dealing/processing withdrawal requests. A terrible experience.

Do not - I can’t say this strongly enough - do not - use this company.

Every communication response takes a minimum of 3 weeks.

I’m told that my case is being treated with high priority - super escalated etc - meaningless lies.

It is clear that any paperwork sent in is not reviewed for at least 2-3 weeks before a response. Even if the question could have taken minutes to identify.

So - when you want to access your funds … it’s not going to happen quickly.

So - all I can do is warn you never use this company - stop using them before you actually need to access anything.

The large number of one-star reviews speaks for itself, but I feel it's important to share my own experience.
Over two months ago, my financial adviser requested a tax-free lump sum from my pension on my behalf. Despite this being my own pension funds, I have still not received the payment.
Throughout this period, both my adviser and I have repeatedly requested updates from a senior relationship manager. Unfortunately, communication has been poor, and despite numerous follow-ups, the funds have still not been released.
I am extremely disappointed by the apparent delays and what I consider to be unacceptable levels of service. The lack of timely communication and progress has caused unnecessary frustration and has significantly reduced my confidence in the company.
Unfortunately, I remain tied to Alltrust for another 14 months. As soon as I am able to do so, I intend to transfer both my pension and my wife's pension to AJ Bell.

For anyone wondering why I chose Alltrust, I didn't. My pension was originally held with PSG SIPP, and Alltrust took over the administration.
I find it difficult to understand how so many customers appear to have had similar experiences, yet there seems to have been little regulatory intervention. Based on my own experience, I would not recommend this company, come on FOS and FCA!!

Alltrust have got to be the most useless financial services company operating in the UK.
Ring them up - no answer or if they do answer - no one currently available so will call me back (still waiting for the call back after 6 months!).
As for email, not sure they even read them as never get a reply.
It has taken 8 months for a simply SIPP transfer from Alltrust to AJ Bell when it should only take 6-8 weeks.
I simply got excuse after excuse and they even delayed the process by stating that their "internal process was pointing out that they need to point out the possible risk of being scammed". I am transferring to one of the most well known Financial institutions in the UK, so not sure how I could possibly be scammed and one of the main reasons I was transferring to AJ Bell in the first place was due to exorbitantly high charges by Alltrust.
No communication, no useful updates to explain where we are in the process, no nothing...totally shambolic and if it wasn't for me ringing them continuously to complain I would still be none the wiser!!
I was eventually asked to upload my ID through their Phone App Portal, yet they somehow managed to lose that info and after 4 months I had to do it all over again...!!
I could go on but there isn't enough room on the page, so I will sign off by saying there is absolutely NO TRUST in Alltrust - instead avoid at all costs unless you enjoy working with a living nightmare of a company...its a shame we cant give them zero stars as 1 star is one too many.

This company doesn't function. They have contact numbers but no-one answers the phone (except the property department). They have contact email addresses but you're lucky to get a response from them many weeks after emailing several times. You make a complaint and they don't even respond to that, not even a holding response. Shambolic. Alltrust? Don't trust!

I’ve only given 1 star as you cannot give zero stars. Absolutely appalling customer service , my pension transferred from PSG, it took many asks and two years to get a valuation and then it was at least a year old, and therefore pointless. In the end I decided to transfer out a like for like SIPP and we are now 5 months into an estimated 8 week transfer. Badly named company and very misleading

If you, as I have been, unfortunate enough to be dumped on this company, then I suggest you trasfer out. The SIPP dept are just downright unproffesional and rude. 9 days and no response to my email, 3 subsequent ones sent. Finally recieved a reply stating the dept was busy. Im still awaiting a reply to another question. I see simliar reviews here, noted months ago. And managment still has not addressed the issue. Incompitent !

This seems to be the only way to get a response. I received an email after my last comment I posted but then nothing !!! Can I ask your help to get someone to respond to my emails and we close on the outstanding actions.

Like many other unfortunate people here, I got dumped with this company when they bought out another SIPP provider. It’s hard to know where to start to describe just how inept they are! If you are thinking of using them, my very strong advice would be to avoid them like the plague. I reside is the US and have a NT (no tax code status) meaning I only pay tax in the US under the tax treaty between the 2 countries. When I eventually got some of my money out of them, after 10 long weeks of back and forth (don’t bother with email, they don’t reply). I resorted to calling them
every other day to get them to send me my money. Instead of asking me about my UK tax position, they applied 40% HMRC tax and sent the money with this amount deducted. I am truly speechless and am now going to move to another SIPP provider who knows what they are doing. Their people are very nice and I was careful not to lose my rag, but the left arm has no idea what the right arm is doing and they need to brought to book by the UK authorities and fast. Hopefully when the $7et hits the fan, I will no longer be tied to them. I feel sorry for their staff and if I worked there I would be rapidly looking for another job. Is it possible to give less than 1 star? 😱

We have a SIPP with Alltrust after it took over from another company and , honestly, they are a nightmare. They hardly ever answer any emails even when it is stated as urgently requiring a response....our last few emails have been ignored. They are taking a fee from us without doing anything for it. Avoid them if you can!!!

Have been trying to close this Sipp after the brite debacle told I must sign a disclaimer but still waiting for the forms as I do not want to leave gbp 5000 for any further payment from brite

I have been trying to contact and discuss my pension with all trust for the last year and trying to Get in contact with someone is impossible. The fact that they manage my pension pot won’t respond to simple requests astounds me. Time to change pension management company!

I have been trying to do a pension draw down since 21 Dec 25 and to date no progress. The excuse is “we are experiencing higher than expected demand”. When I was able to speak to someone I was told they’d lost staff but he would escalate my situation. Still nothing and we’re now at 5 Feb 26.

No complaints. Made an ad hoc withdrawal from my SIPP, which initially was not urgent, but when it did become urgent it appears to me that Alltrust stepped up the gas.

Alltrust took over my SIPP from a previous company who liquidated overnight. I started drawing down my pension late last year, at a rate of 2000 net per month. In October last year, I found that Alltrust had mistakenly informed the HMRC that i had received £77 k in pension payments for the current year, which is a nonsense. Consequently, my Tax Code changed and I am now having 40% deducted at source. My Accountant has spoken with HMRC and is powerless to correct the error, it has to come from the Pension provider. So my IFA tries to contact them daily, which is no mean feat as they just don't pick up, to try to persuade them to rectify the situation. This has been going on for months now, despite assurances that they will correct their mistake. They don't, they are liars. They blame system failures, a 2 month backlog of work and the fact that they have taken over two other SIPP provider "books" and are overwhelmed. When this is finally sorted my IFA will escalate to the Ombudsman. I share previous posters sentiments that they are the worst Company I have EVER had the displeasure of dealing with. Do your blood pressure a favour and avoid these clowns at all costs. You have been warned.

Alltrust have been a complete nightmare. Their communication is non existant, and as I write this, access to the portal I use to access my SIPP is down again. And they are refusing to provide any reconciliation of my current SIPP balance. They will provide a balance, which looks to be approximately 30% lower than it should be. But they refuse to give me the information around how that balance was achieved.

Historically they have been very obstructive when I want to make withdrawals, and have now refused to work with my US based financial advisor. I’m trying to get my money transferred to another trustee, but cannot do so until I can reconcile the 30% shortfall that they refuse to provide details about. AVOID!