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Svar från Аll Stаr Саsinо

Uppdaterad 25 aug. 2025

Hi George,

Kindly accept my apology for responding in English.

We’re really sorry to hear about your experience and understand how frustrating it can feel when things don’t go as expected, especially when it involves your winnings.

Please rest assured that we do pay out winnings. However, as part of our commitment to regulatory compliance and responsible gaming, all withdrawals must go through a standard verification process. This is in place to protect both our players and our platform, and we understand it can sometimes feel like a hurdle, but it’s a necessary step to ensure safe and secure transactions.

We’d truly appreciate the opportunity to look into your specific case and see how we can assist you further. Could you please reply to the Trustpilot request for more information or reach out to us at contact@allstarcasino.com? With a few more details, we’ll be able to investigate your case and provide you with a clear and timely update.

Your experience matters to us, and we’d really like the chance to make things right.

Update:

Thank you so much for providing the additional details. We really appreciate it.

We’d like to sincerely apologize for the issue you experienced. Now that we have more information, we kindly ask you to submit your withdrawal request again so we can proceed accordingly.

Our team is here to ensure everything is processed smoothly, and we’ll be monitoring it closely from our side.

Update: I do apologize for the inconvenience. There was a technical issue that caused the withdrawal to be cancelled.

Update: After further investigation, we’ve found that the transaction was declined by the provider, which is why your withdrawal was cancelled.

We completely understand how frustrating this must feel, especially after the time you’ve already been waiting. Please know that we’ve escalated the matter to the relevant team, who are now reviewing it in detail. As soon as we receive an update, we will inform you right away.

Kind regards,
The All-Star Team

Svar från Аll Stаr Саsinо

Uppdaterad 18 aug. 2025

Hi Cam,

We’re truly sorry to read about your experience — this is never the feeling we want our players to have. We completely understand how frustrating this situation must be for you, and we’d like to look into it personally so we can understand exactly what happened and make it right.

To do that, could you please reach out to our live support team or send us a direct message with your registered email address? Once we have your details, we can investigate your case in depth and work on finding the best possible resolution for you.

Update:
Thank you for taking the time to share your experience. We genuinely regret that your time with us has left you feeling disappointed.

We understand how frustrating delays around withdrawals and deposits can be, especially when you're expecting a smooth and straightforward process. We’ve had a closer look at your account following the details you provided, and we’d like to share a few updates with you.

We can see that multiple withdrawals from your account have been successfully approved, which is great to see. That said, we fully acknowledge that the first withdrawal may take a little longer as it must go through a verification process. This is a standard security measure required to comply with industry regulations and to keep your funds safe.

Regarding the withdrawal limits, these are in place for responsible gaming reasons and are clearly outlined in our Terms & Conditions. We understand that it can feel restrictive, especially when you'd prefer to withdraw a larger amount all at once, and we appreciate your patience with this process.

As for the $100 deposit, it’s important to note that the timing of when a deposit reflects is also dependent on your payment provider, and while this delay is outside of our control, we understand how frustrating it is to wait for your funds to appear.

To help speed up the resolution and return your funds, we kindly request one final step:
Please provide us with a photo of the front and back of the card you used to deposit. For security:

-Only the first 6 and last 4 digits of the card number should be visible.
-Please cover the CVV/CVC code.
-Make sure the card is signed on the back.
-Ensure all images are clear and easy to read.

You can send this directly to us via email.

We truly appreciate your patience and hope to resolve this for you as soon as possible. If you need further assistance, don’t hesitate to reach out. We’re here to help.

Kind regards,
Customer Experience team.

Svar från Аll Stаr Саsinо

2 maj 2025

Good day Tim,

Thanks so much for your review!

We appreciate you taking the time to share your experience. It’s helpful to hear your perspective on the homepage.

We understand how a busy layout can affect the first impression. While we can’t guarantee immediate changes, your feedback is noted and will be shared with the team as we continue to look for ways to improve the experience.

Wishing you a great weekend ahead, and thank you for choosing our casino.

Kind Regards,
AllStar Casino

Svar från Аll Stаr Саsinо

30 apr. 2025

Good Day Friedrich,

Thank you for sharing your feedback. We're delighted to hear that you're having a fantastic time enjoying the games on our site.

Providing an entertaining and enjoyable gaming experience is what we aim for.

Kind Regards,
AllStar Casino