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Svar från Аll Stаr Саsinо

14 apr. 2026

Hi Jay,

I’m really sorry to hear about your experience and I completely understand how frustrating and upsetting this situation must feel, especially when it involves your withdrawal and you’ve already taken the time to verify your account.

This is definitely not the experience we want for our players, and I want to personally make sure this is properly looked into for you as quickly as possible.

To help us take this forward and look into everything thoroughly on your behalf, could you please share your registered email address and full name with us?

As soon as we receive these details, we’ll personally ensure your case is reviewed and that you’re supported every step of the way.

Thank you for your patience, and we truly appreciate the opportunity to investigate this for you and get things moving in the right direction.

Svar från Аll Stаr Саsinо

Uppdaterad 7 apr. 2026

Hi M.H.,

Thank you for taking the time to share your feedback. We’re really sorry to hear that you feel this way, and we completely understand how frustrating it can be if you’ve experienced difficulties with a withdrawal. This is certainly not the experience we want for our players.

We’d like to reassure you that withdrawals are processed in line with our terms and required checks, and we take fairness and transparency very seriously. We also want to clarify that reviews on this platform reflect genuine player experiences, and we do not post or influence them.

That said, we would really appreciate the opportunity to look into your specific case and understand what may have happened. Could you please share your account details (full name and registered email address) with us via Trustpilot so we can investigate this further and assist you properly?

Thank you again for bringing this to our attention. We’re here to help and would like to resolve this for you.

Update :

Hello M.H

We’re following up as we haven’t heard back from you regarding our previous request. Could you please share your account details (full name and registered email address) with us via Trustpilot? This will allow us to investigate the matter further and assist you properly.

We’d love to make things easier for you, so please let us know if you need any additional information or support. We’re here to help!

Kind regards,
The All Star Casino Team

Svar från Аll Stаr Саsinо

Uppdaterad 31 mars 2026

Hi Frnk,

Thank you for sharing your experience with us. I’m truly sorry to hear how frustrating this has been for you, especially as this happened before you even had the chance to properly enjoy our platform. I completely understand how disappointing and off-putting this must have felt.

What you’ve described is certainly not the level of service we aim to provide, and we take your feedback regarding the live chat experience and account closure process very seriously.

We would genuinely appreciate the opportunity to turn this around for you. Could you please reply to your Trustpilot notification email with your account details? Our team would like to take a closer look at your case, investigate what went wrong, and assist you as quickly as possible.

Update: We haven’t heard back from you just yet, but we’d still really like the chance to look into this for you. Whenever you’re ready, please feel free to share your details via Trustpilot, and we’ll be happy to assist further.

Thank you for bringing this to our attention, and we hope to have the chance to restore your confidence in us.

Kind regards,
The All Star Casino Team

Svar från Аll Stаr Саsinо

9 mars 2026

Hi Leszek,

Kindly accept my apology for responding in English.

Thank you so much for your kind review! We truly appreciate you taking the time to share your positive experience with us.

It means a lot to our team to hear that you’re enjoying the casino, the free bonuses, and the support we provide. We work hard every day to create a fun, safe, and enjoyable environment for our players, so feedback like yours really motivates us and makes our efforts worthwhile.

If there’s ever anything we can assist you with, our support team will always be happy to help.

We wish you lots of fun and great moments while playing!

Kind regards,
The AllStar Team

Svar från Аll Stаr Саsinо

26 jan. 2026

Hello, Ibgela.

Thank you for bringing this to our attention, and we sincerely apologize for the frustration this situation has caused.

We’re unable to locate any previous contact with our Support Team related to this withdrawal based on the information available in this review. In order to investigate this properly and understand why your withdrawal may have been delayed or canceled, we kindly ask that you contact us directly with your registered email address or username, along with the withdrawal date and payment method used.

Please note that withdrawals can occasionally be delayed due to technical issues, verification requirements, or payment provider processing times. That said, we absolutely want to review your case and assist in resolving this as quickly as possible.

We encourage you to reach out to our Support Team so we can look into this in detail and provide you with accurate updates.

Thank you for your patience, and we look forward to assisting you further.

Kind regards,
AllStar Customer Experience Team.

Svar från Аll Stаr Саsinо

26 jan. 2026

Hello, Mats.

Thank you for your review.

We’re sorry to see that you’re unhappy with your experience. We’d like to clarify that Amatic is a well-established, licensed game provider, and their games operate using independently tested Random Number Generator (RNG) technology. Neither our team nor the provider has the ability to manipulate or alter game outcomes.

At this time, we’re unable to identify your account based on this review alone. In order to assist you properly and review your experience, we kindly ask that you contact our Support Team directly with your registered email address or username, along with any specific details related to your concern.

We take all feedback seriously and are committed to maintaining a fair and transparent gaming environment. We would welcome the opportunity to look into this for you and provide clarification.

Kind regards,
AllStar Customer Experience Team.

Svar från Аll Stаr Саsinо

26 jan. 2026

Hello, Maro.

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you feel this way about your experience.

We take accusations of unfair play or manipulated games very seriously. Please note that all of our games are provided by licensed third-party software providers and operate using certified Random Number Generator (RNG) technology. This means outcomes are completely random and cannot be manipulated by our team.

At this stage, we’re unable to locate your account or review the situation based on the information provided. We would really like the opportunity to investigate this properly for you. Please contact our Support Team directly with your registered email address, username, and any relevant details so we can review your gameplay and transactions in full.

We’re committed to operating in a fair, transparent, and regulated environment, and we’re always happy to clarify how our platform and game mechanics work.

We look forward to hearing from you and assisting further.

Kind regards,
AllStar Customer Experience Team.

Svar från Аll Stаr Саsinо

Uppdaterad 14 jan. 2026

Hi Jeremy,

We’re truly sorry to hear how frustrating this experience has been, and we understand why you’d feel upset in this situation. Waiting on verification and then being told your winnings aren’t withdrawable is never the experience we want for our players.

We want to be transparent that all deposits and bonuses are subject to wagering requirements, which are clearly outlined in our Terms & Conditions before play. If wagering requirements are not fully met, even unintentionally, funds may be restricted from withdrawal. That said, this does not mean we take these matters lightly or dismiss player concerns.

If you believe there’s been a misunderstanding or error regarding your wagering activity, we would genuinely appreciate the opportunity to review your account in detail and provide you with a clear, personalized explanation of what occurred. Our team can walk through the wagering history step by step so everything is fully transparent.

Please reach out to us with your account details, and we’ll make sure this is looked into thoroughly. We value our players and are always willing to investigate and clarify situations like this.

Update: Thank you for sharing your details — unfortunately, we’re unable to locate an account with the information provided. Could you please confirm the email address you used to register with us so we can look into this further?

Kind Regards,
The AllStar Team

Svar från Аll Stаr Саsinо

Uppdaterad 5 dec. 2025

Hi Bohdan,

Thank you for your feedback, and we’re sorry to hear about your experience.

We would like to clarify that the 3x wagering requirement is not intended to prevent legitimate withdrawals. This verification step is a standard industry practice designed to comply with anti–money laundering regulations and to ensure a fair and secure environment for all players. This is the only way to correctly verify activity and protect the platform from misuse.

You can review the full details in our Terms & Conditions here: https://www.allstarcasino5.com/en/terms-and-conditions, specifically under the sections related to withdrawals and wagering requirements.

We truly want to look into your case in more detail.
Could you please contact our support team directly at contact@allstarcasino.com or share your details with Trustpilot so we can review everything and provide a clear resolution?

Thank you for giving us the opportunity to address this.

Update:
We completely understand how frustrating this must feel, and we appreciate you bringing it to our attention.

To ensure your withdrawal can be processed smoothly, please submit your verification documents directly through our website. Once your verification is complete, you should be able to request your withdrawal without any issues.

If you still encounter problems, please reach out to us at contact@allstarcasino.com
Our team will be more than happy to look into your account and assist you personally.

We genuinely appreciate your patience, and we would love the opportunity to turn this experience around for you.

Update:
We’ve reviewed your account and can confirm that your withdrawal requests have now been successfully submitted. They are currently in the standard verification queue and will be reviewed by our team in due course.

If you experience any further issues with the withdrawal button or need any additional assistance, please feel free to contact our support team.

Thank you for your patience.

Kind Regards,
The All-Star Team

Svar från Аll Stаr Саsinо

26 nov. 2025

Hi there,
Thank you for taking the time to share your feedback — we’re truly sorry to hear that your experience led to this impression.

We want to reassure you that we are a licensed and regulated casino, operating fully within industry standards, and we take both compliance and player protection very seriously. We also have a real Customer Experience Team available 24/7 through both live chat and email, not automated bots, and we are always here to assist with any concerns.

We would really like to look into what happened on your account and resolve this for you as quickly as possible. If you could please provide your full name and email address, we’ll be able to investigate in detail.
Alternatively, you are welcome to contact us directly via our live chat at any time for immediate assistance.

Your experience matters to us, and we hope for the chance to restore your confidence.

Warm regards,
Customer Experience Team

Svar från Аll Stаr Саsinо

18 nov. 2025

Hi,
Thanks for reaching out, and we’re sorry to hear you’re having trouble contacting support. Could you please try reaching our team through the live chat on our website in "Contact Us" section or by emailing us at support@allstarcasino.com ? We’ll be happy to help you with the withdrawal issue as soon as we receive your details.

Warm regards,
Allstar Casino Team

Svar från Аll Stаr Саsinо

31 okt. 2025

Hi Gabriela,

Thank you for your 5-star review! We’re glad to hear you’re enjoying our casino and appreciate you taking the time to share your feedback. We look forward to seeing you again soon!

Best regards,
The Allstar Casino Team

Svar från Аll Stаr Саsinо

Uppdaterad 4 nov. 2025

Hi Ana Isabel,

I’m really sorry to hear about the trouble you experienced with your withdrawal and the lack of response from support — I completely understand how disappointing and frustrating that must feel, especially after being a loyal player for so long.

I’ve taken note of your concern and would love to investigate what happened with your withdrawal and bonus rejection.

Please reach out to us at support@allstarcasino.com
using your registered email so our team can review the transaction details and get this resolved for you as quickly as possible.

Thank you for bringing this to our attention. We truly appreciate your patience, and we’ll do everything we can to make things right and restore your confidence in us.

Update:
I appreciate your patience while we looked into your withdrawal. Our payments team confirmed that the initial withdrawal was declined because it needed to be resubmitted as a single transaction. We’re happy to see that this has now been completed successfully, and your withdrawal has been approved.

Congratulations on your winnings! 🎉 We sincerely apologize again for the confusion and any inconvenience this may have caused. We truly appreciate your understanding and thank you for being part of the Allstar Casino community.

Warm Regards
The Allstar Casino Team

Svar från Аll Stаr Саsinо

20 okt. 2025

Hi Gabi,

Thank you for sharing your feedback. We’re truly sorry to hear that you feel this way and would like the opportunity to look into your case in detail.

Could you please provide your registered account email or full name? Once we receive your details, our team will review your transactions and withdrawal history to ensure everything has been handled correctly.

Please note that as a licensed casino, we are required to follow strict verification procedures before processing withdrawals. These checks are in place to protect both our players and the integrity of transactions, ensuring that funds are always sent securely to the rightful account holder.

We appreciate your patience and understanding and hope to resolve this matter for you as quickly as possible.

Kind regards,
Yudith from Customer Experience team

Svar från Аll Stаr Саsinо

17 okt. 2025

Hello, Pandora!

Thank you for your feedback! We’re happy to hear you enjoy the design, smooth connection, and gameplay pace. We’ll keep working to make your experience even better!

Best regards,
AllStar Casino

Svar från Аll Stаr Саsinо

19 sep. 2025

Hi Iann,

Thank you so much for your 5-star feedback! We’re delighted to hear you enjoyed the smooth slot experience, the quick verification process, and especially that you found our spending limit feature helpful.

Responsible gaming is very important to us, and we’re continuously working on adding even more tools to support our players in enjoying the games safely and responsibly.

We truly value your kind words and look forward to bringing you more positive experiences in the future!

Warm regards,
Yudith
Customer Experience team.

Svar från Аll Stаr Саsinо

9 sep. 2025

Hi Sophia,

Thanks so much for your kind words! We’re glad you had a relaxing evening and enjoyed smooth gameplay. Creating a natural, stress-free experience for our players is always our goal, and we’re happy it hit the mark for you.

Looking forward to seeing you back soon!

Best regards,
AllStar Casino

Svar från Аll Stаr Саsinо

9 sep. 2025

Hi Lina,

Thank you for sharing your feedback! We’re glad to hear that your session was enjoyable and that deposits and withdrawals went smoothly. We also appreciate your suggestions regarding game variety and faster support response during peak hours — your input helps us improve for all our players.

We’re happy that you found your experience fair and fun, and we hope your next visit will be even better!

Best regards,
AllStar Casino

Svar från Аll Stаr Саsinо

9 sep. 2025

Hi Anika,

Thank you for sharing your feedback! We’re glad to hear that you enjoyed the slot selection and smooth mobile experience. We appreciate your suggestions about adding more table games — it’s always helpful to know what our players would like to see in the future.

We also understand that timely withdrawals are important, and we’re always working to make them as quick and smooth as possible. Your recommendation means a lot to us, and we hope to keep delivering a reliable and fun experience every time you play.

Best regards,
AllStars Casino

Svar från Аll Stаr Саsinо

3 sep. 2025

Hi Inga,

Thank you for your feedback!

We’re glad to hear that you’re enjoying the slot graphics, quick spins, and smooth crypto deposit experience.

Regarding the withdrawal, please note that our payment team doesn’t operate on weekends. However, once the weekend is over, the relevant department will review your withdrawal as soon as possible. We appreciate your patience and understanding.

We hope you continue having fun at AllStar and that we can earn a 5-star experience from you in the future!

Best regards,
AllStar Casino