delivery man required to approach house 4am and never show up
I'm giving two stars because the products ( vegetables and fruits) are high quality and I can not mention this to be fair.
But the delivery system is bad!
last time we had delivery from Allfresh the driver had comments about times when they deliver (the delivery was 7am and it was to late for his route plan) and this driver personally ask me if I am able to accept deliveries at early morning times, particularly from 4-5 am next time I will order, because this is the time they are in my area. Even though this is very unusual I agreed to come forward and more than once confirmed with the driver that next time I order the delivery will be between 4-5 am. I even placed the note about delivery to the comment section within our order, that our gate will be open early in the morning and we will be at home to accept delivery. Today had to be delivery of next order, I am waiting for the delivery since 4am and the driver didn't show up til now 8am and I have big doubt that anyone will show up till afternoon if even today.
When I called the office and explained the situation to the man there I didn't hear an apology, the man was pretending that he didn't understand me or the situation and blamed ME for all this case. Told me that I have nothing to complain about, I don't know if it was purposeful behaviour or if he is not so able to get it but the man disrespect me. Now this is another example of a total misunderstanding of the care of clients and a very typical reaction of Irish companies: the customer left with no help, no admit of their failed service or mistake and the client was treated as the doormat.
advice from this experience, treat the drivers exactly with the same ignorance as they treat you ,if they have a problem with delivery from 8am to 6pm like the other service be the same and ignore it!
Other ways you will end up just half night up only because you tried to be a good human being and come forward to someone who doesn't respect you the same way.
Forget about complaints because companies in this country mostly (except few good ones) have no idea how to deal with their own failures at all.
AN UPDATE:
The driver showed up late,( exactly the same driver which required next delivery early morning) and verbally attacked me straight away with a full mouth of lies and accusations,for example that our neighbour was complaining about noise early morning and other nonsense lies - VERY ANGRY, obviously he got a call from the man from the office I have contacted before, and got given out by him, because he spit on me very handy arguments he had ready to say.
After this aggressive approach I had to repeatedly ask him to leave our premises immediately and my husband had to silently stand on my side to show him I am not alone there. I have to say I'm sorry for the other delivery man because he was obviously embarrassed by his colleague's behaviour!
This is the service from Allfresh, unfortunately there is no other company with this service in the area so I have to get ready to deal with this company for future and in my next order will be a very detailed note about delivery and special note about behaviour from the driver I'm expecting.