All About Audrey Omdömen 234

Love all about Audrey. Bought many times, sustainable and beautiful.

I placed an order for a jacket for £160 on 19th november. The policy online states that orders will be dispatched within 3 working days. It got to Saturday 23rd it wasnt dispatched so I emailed to cancel my order. I received an automatic response to advise the office was closed and they usually respond with 1-2 working days. I heard nothing and my order was posted Monday afternoon.
I appreciate this may have crossed over with my email saturday morning however this email was never acknowledged even to confirm their cancellation policy.
I emailed again on 26th to ask if I could arrange returning my order. I have no issues with paying the cost of delivery for the return however I was then advised they had a 5% restocking fee. This is in breach of Consumer Rights as the most a company can charge is the cost of delivery for the return. I confirmed with this the company and advised I would need to contact trading standards.
I had already posted my return (this was posted on 2nd December) The delivery of the return was attempted on 3rd December but wasnt able to be delivered but was delivered on 4th December.
On 3rd December I was advised that returns are processed on Tuesdays. I was also advised in this email that restocking fees are not charged for coats (regardless it is illegal) and they sent me a link for a free return. I confirmed they werent in to receive the delivery I had already posted with royal mail 24 hour delivery and sent the tracking code.
As of the time of writing my email has not been acknowledged.
I buy from small businesses often and this is truly the worst experience I have ever had.
From a customer service point of view they already knew they had messed up in the situation as they advised in email that although their cancellation policy is 3 hours if they had got my email before they posted it they would have cancelled it and they also dont know why it took so long to be posted. You would think they would have looked out for my return and processed my refund early.
It has put me off ever shopping with them again.

Lovely coat, fits as described, and delivered quickly.

A great product which as true to the description in terms of style and size delivered in good time in a really nice bag. What more could you want?

The dress was beautiful and the color is fantastic 😍

Both items I bought were beautiful and exactly as described. They also arrived in good time.

Hat arrived very quickly, in pretty packaging (ie fabric offcuts made into a bag) and lovely soft faux fur in the deep chocolate brown that I was looking for,

Gorgeous purple tie wrap top💕 Arrived quickly and in a beautiful silk gift bag. Great quality, fits well and looks fab on! Will definitely be ordering more items very soon. Great company to buy from. Highly recommend ⭐️⭐️⭐️⭐️⭐️

Yet another beautiful dress. Your clothes are not only stunning, but very well made and are superior quality. Love All about Audrey, thank you ♥️♥️

My daughter loved the top I bought her! Very quick delivery and will be buying more!

Loved the design! Recommend this store ! Fast delivery, professional! Good quality.

Prompt delivery great customer service with this company and good quality clothes

Have ordered from AAA once before and followed the sizing criteria advice on the website, however I couldn't even get the dress on it was so tiny. But I loved the dress. When the special offer was on I ordered again, as I felt this made up for the return postage that I had had to pay and the faff of sorting it out last time. (no prepared returns bag or postage). I sized up as the last time it was so tiny, only this time the dress was enormous and is no good either. Again same returns cost and faff and also been informed I am subject to a further 5% charge as I ordered after a certain date?! I know it's a small company and I really wanted to support it, the dresses are beautiful but I won't order again due to returns process and the disparity in sizing

Excellent customer service & amazing quality clothes

Super fast international delivery. Super Kind! Would always buy there again

What a company!!

I ordered a stunning bell sleeve top (very stevie knicks vibes ✌️) for my 40th festival birthday. Ordered on a bank holiday and I knew it wouldn’t arrive in time.

So I called the company and explained the situation and if possible could it be delivered to the cottage where I was staying that weekend…. And the top had arrived even before I did!!! So my big birthday bash was a sucess for me. Thank you. Will be ordering again 100% #itsthelittlethings 🩷

Beautiful!