AliveCor Omdömen 

I'm delighted with the Kardia 6l device and app, but the clinician's reports are disappointing. They seem cut-and-paste, and fail to mention the first degree av block (and the sub-60 heart rate noted on the ecg).

I tried Kardia years ago when it was newly released. It could not distinguish PVC's from AFib so I stopped using it. Wasted a lot of time and money. Fast forward and my husband also has PVC's, however he also needs something that can reliably record his heart rate. I decided against the seemingly finicky 6L and got another Kardia mobile. I figured that in all this time there were improvements plus Kardia advertises they can now distinguish between PVC and AFib. He used it several times, several hours apart, and the recording indicated AFib... I said not possible, but just to be sure, sent it off for their "professional" reading. Came back from one of their cardiologists verifying AFib. This was very alarming, so I immediately sent my husband to urgent care for an EKG but he does not have AFib. Printed the Kardia report and took it to his PCP and Cardiologist today to get their opinion and do more testing. Per his doctors, the Kardia report did NOT show AFib!! It showed PCV's. The Kardia heart specialist did not read the report very closely, if at all. However, the Kardia also said his heart beat is normal and guess what? It is not! It is half the 70 bpm reported. He is at home now awaiting word on a pacemaker procedure. I can forgive the device for perhaps not performing as hoped--it is after all a mere single lead. But when the so-called expert also weighs in and verifies incorrect readings, what is the point? Tried to contact Kardia to discuss and it is hopeless. IF you are tracking AFib and nothing else, it might work for you. But you are better off going to an urgent care and getting an EKG. We are taking it back to the electronics store and hope they will refund our money.

So glad I read the negative reviews!
I kind of thought this was going to be some kind of scam or defective product and of course according to the reviews that I've read it is. Plus it goes without saying that the customer service would suck as these days all customer service sucks and no company ever stands by their warranty. According to the reviews I've read this is also the case with this product. Hopefully this will be a lesson to more and more people to read the reviews before you buy something. Since I've started reading reviews before I buy, it has saved me a s*** ton of money and wasted time. Don't read the positive reviews either as most of them are fake and paid for, the negative reviews always tell it all. Thank you to everybody that left your negative reviews to save the rest of us for making the same mistake.

This picks up on my Afib so no complaints there, however it always records that my BPM is about double what it really is, this morning it said my BPM was 149 when in reality it was just 64, this could be quite scary for some folk, I know to check my pulse manually each day, so I know exactly what it is.

Please do not rely on this for accurate diagnosis. I had several traces come back on it saying 'atrial fibrillation'and another trace stating 'atrial fibrillation'. I sent these off for their Cardiolgist's Report one came back saying yes to 'atrial fibrillation' and the other Report came back stating Atrial Fibrillation with rapid ventricular response'. Understandably this was all incredibly worrying and I was referred straight away to a top London cardiologist who specialises in rhythm disorders. Having had the appropriate and thorough tests done neither of these traces were actually atrial fibrillation!!! It caused us a HUGE amount of stress which could all have been avoided. Whilst I am sure this device has its uses it can also cause untold distress with inaccuracies. I am aware it states on Kardia that 'This report does not replace medical advice please seek professional assistance' etc etc which IS good advice. All I am saying is this device clearly is far from accurate all the time despite it's claims of 94% accuracy.

Please register my objection to pop ups and the requirement for a one page summary which requires internet.
Frequently on a boat with no internet.
Bad design, bad process

Truffa. Continua a venirti addebitato l'abbonamento anche se cancelli la sottoscrizione. Impossibile trovare come disattivare l'abbonamento. App fatta apposta in questo modo per circuire i più anziani.

The device is useful and easy to use.
However, the website does not make it clear how to use KardiaCare, for which it charges £99.99/year. Neither does it make clear that once used, it will keep on charging this fee annually, without any notice of renewal.

I used this technology as recommended by my cardiologist as I had a rapid heartbeat at a rate of 230bpm+ for lengthy episodes at a time, I needed readings for an accurate diagnosis. I sent several readings to my cardiologist, I got the diagnosis i needed and had the procedure i needed a couple of months later. Easy to use and share the readings. I would highly recommend this piece of technology. I am now living a normal life again.

This, I believe, is a scam. This unit never did work correctly. It would not hold batteries. It would not read my EKG. I canceled the subscription right away. All of a sudden they are charging me again. Complete rip off.

STAY AWAY.

Worst company I have ever dealt with. They sell a KardiaCare subscription, which includes one report after activation of the subscription, and one report later. What they don't say is that simply following the tutorial uses up the first report for whomever does the tutorial. When I went through the tutorial with my mom (for whom I bought the item), it claims to have used up a free report on *me* without any warning. (I never got the report in any event.) The company refuses to provide the report or provide any credit for it, and I've gone up the chain of supervisors. They seemed to say that because the report was "free," I haven't lost anything; it was free anyway. Not so. It's included with the cost of the subscription.

Now going to fight in small claims court for a refund, court costs, and fees. They will almost certainly lose, as their position seems frivolous, and the time and money the company has wasted on this issue is ludicrous and far exceeds the value in dispute. They have lost a customer of many years. STAY AWAY.

Deficient After Sale.

unfortunately there is no way to obtain assistance on a basic problem.
I paid for a yearly subscription but it is not possible to log in to activate the subcription. The Italian web page is unformatted and full of mistakes. It is not possible to log in. Their only advice after have obtained several sentive information on the client? In a nutshell "tap login" to "log in".

Ran a 5 minute analysis of my ekg and sent to a clinician, the clinician responded but I could not open the report. After lots of back and forth with support offering useless suggestions they finally admitted that there is an issue with viewing clinician reports where the ekg is 5 minutes.

Not a very useful tool if I can only view 30seconds of ekg reports sent to a clinician.

I will be sending the product back as it’s value as a tool has decreased.

This company doesn’t honour its own policies. Cancelled within minutes following their advice on how to cancel the complete order prior to processing. They completely ignored this and instead sent the device out double quick so as to take the money from my bank despite my immediate cancellation of this.
Advice is to return and then make an account to cancel the account?!? The device is going to be returned as I’m simply not taking delivery of it. It’s also apparent I’m going to have to fight via my bank to get my money returned without having to create an account with them to do so. Avoid, avoid, avoid!!

Unit itself seems fine. I asked 2 questions.
1. Before I bought it I asked if you could pay for individual assessments of ecg rather than monthly , I was told no. But you can.
2. After feeling unwell I sent a one off ecg which clearly stated tachycardia. I asked them first before sending, will they review all leads. Ypu know give you p, st segment analysis etc. They said yes. All I got back was a generic spiel about it being tachycardia and how it could be a fright or excercise. Ridiculous. That is not a proper review. 10 quid. To say same thing as what app says , basically a copy and paste. No wave analysis.

Update. They ignore all emails. No refund. No proper analysis. Do not buy the reviews. Its just cut and paste.

Solid product, responsive customer service team, good communications and follow up.

Only reason I didn't give it a 5 star review as it was unclear to me the value of the monthly subscription vs. the basic product. Everyone's doing SaaS nowadays...

I bought a 6L machine direct from Kardia in Feb 22 and have been generally pleased with it. I’ve got atrial fibrillation, so I also took out a monthly subscription of £9.99 for ‘advanced determinations’ which provide further information for your readings and other irregularities such as PACs or PVCs. You also get a certain amount of ‘credits’ to use, if you want further personal analysis of an ECG by a Clinician.
I used a credit earlier in the year where the Kardia told me I had ‘wide QRS’ but when I sent it to a Clinician, I was told I didn’t and that my ECG was normal. I did wonder then about the accuracy of the machine, but I carried on with it.
However, I recorded an ECG last week, where it said it was atrial fibrillation, but I think that there’s also something else going on with my heart which hasn’t been determined by anyone. I used up one of my credits for further analysis by a Clinician, stating the medication that I take and asking if it is just indeed Afib. I received a response within 10 minutes, with what looked like a generic ‘copy and paste’ response, advising me what Atrial fibrillation was ( exactly what I know already and is easily found on Google) and quite clearly they hadn’t read my question or took note of my medication, as the reply stated I could take the exact same medication I’m already on. As the response was so quick, It made me question if they’d checked my ECG at all. I wrote to the Help Desk, based in the US of my disappointment and once I’d sent them all the info they needed, I’ve heard nothing more since - and have chased twice. I’ve since cancelled the subscription as in my view, it’s a waste of money.

trying to get a refund on a fault device. Sent it back with the label they provided. Unable to get any response only being sent emails that do not relate to the refund.

At first i was impressed with the product but after a few months, not so much so i sent a request to cancel the subscription. I sent that request to cancel my subscription back in Feb. 2022.
They continue to take money out of my acct.
Now I will have to take it up with my bank.
In March I sent them a letter requesting to refund my $$ after I canceled the subscription but nothing.
I know that some folks are hurting for money but this is blatant stealing from folks that are already hurting for funds.

I see I'm not the only one with refund issues. They said my refund was processed over 2 weeks ago and then I'm still not seeing it. I've spent way too much time trying to figure this out with this company. What's up? Contact me
Alivecor.