just got delivered my gucci glasses, they kept me up to date with the process from start to finish, saved myself a hundred quid at least from buying direct from UK high street.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered 3 months supply of lenses after an adjustment from my opticians, who gave me a set to try for a month. Tried the supplied lenses, but are completely different to the others. First, customer se... Se mer
Företaget har svarat
Was a little dubious about buying from this company cause I’d always bought via boots and vision express. Alensa were much cheaper, I thought the price warranted giving it a try. I was amazed wh... Se mer
Företaget har svarat
I have been buying my contact lenses from Alensa for several years now. The ordering process is easy, just upload your prescription and order. The lenses are exactly what is prescribed, at a far bette... Se mer
Företaget har svarat
Företagsinformation
Om Alensa.co.uk
Skrivet av företaget
Free Delivery over £65
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Kontaktuppgifter
Alensa.co.uk Zuzana Valla (EXPANDECO) 63B Hardinge Road , TN24 8HB, Ashford, Kent, Storbritannien
- +442080892245
- info@alensa.co.uk
- alensa.co.uk
4,2
Bra
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent
I have to say, I was sceptical, I was looking for a specific pair of sunglasses and loads of websites were promising deals. Alensa had them for 50% off retail and at least a 25% better deal than the nearest rival. I'm always worried about where things ship from when the deal seems too good to be true. I can report the glasses arrived exactly as expected, I have three other pairs from the same brand, the quality is exactly the same, alleviating any concern of authenticity. No small amount of money either. Delivery was fast too. Pleasantly surprised, I'll definitely buy from them again.
13 januari 2026
Omdöme utan inbjudan
Svar från Alensa.co.uk
Hello Josh,
Thank you for the positive review and taking the time to share your experience.
We take great pride in sourcing genuine products and offering them at the most competitive prices possible. It’s wonderful to hear that your new pair matches the high quality that you expected and that our delivery speed met your expectations.
We look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Price was the best I could find and…
Price was the best I could find and delivery was quick enough. Assuming all the lenses are A1 then my overall experience is extremely positive.
1 januari 2026
Omdöme utan inbjudan
Svar från Alensa.co.uk
Hello Neil,
Thank you for the positive review.
We are glad to hear that you found our prices competitive and delivery convenient. We always aim to provide top-quality products, and it is wonderful to know your overall experience was positive.
We look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
First class & speedy delivery
Excellent first class speedy delivery. Does what they say and delivers as you expect.
1 oktober 2025
Svar från Alensa.co.uk
Hello Ray,
Thank you for the positive review!
We are glad to hear that you enjoyed our quick delivery and that everything was as expected.
Kind regards,
Alensa Customer Service Team
Absolutely fuming
Absolutely fuming. Placed a order a week ago and i still haven’t got any idea where it is and when it is arriving. I have emailed alensa countless of times and no response. I needed my contacts for work and normal day to day task. These lot are never seeing me as a customer again
3 januari 2026
Omdöme utan inbjudan
Svar från Alensa.co.uk
Hello,
We are truly sorry for the frustration caused by the delivery timing, and we understand how important your lenses are for both your work and daily activities.
To clarify the timeline: your order was dispatched on 29/12, which was the first working day after it was placed, with a standard delivery estimate of 2–4 working days. Due to 1/01 being a Bank Holiday, followed by the weekend, the delivery on 6/01 was only one working day later than expected.
That said, we sincerely apologise that our communication during this busy period was not as clear or timely as it should have been. As confirmed previously via email, we are honoring a refund of the postage fee as a gesture of goodwill for the inconvenience caused by the slight delay and the lack of updates.
Thank you for taking the time to share your feedback. We appreciate it, as it helps us improve.
Kind regards,
Alensa Customer Service Team
Great service
18 december 2025
Svar från Alensa.co.uk
Hello,
Thank you for the positive review!
We are glad to hear that you are happy with our service.
Kind regards,
Alensa Customer Service Team
Fast delivery and always the correct…
Fast delivery and always the correct lenses. Thankyou.
22 december 2025
Omdöme utan inbjudan
Svar från Alensa.co.uk
Hello Mohsin,
Thank you for the positive review.
We are happy to learn about your positive experience with Alensa. It is also great to know that your parcel has arrived quickly and everything has been as expected.
We wish you a nice day and look forward to serving you again soon!
Kind regards,
Alensa Customer Service Team
Great Prices and quality contact…
Great Prices and quality contact lenses. I have been using Alensa as contact lenses supplier a while now. Very happy with their service. I use daily Dailies TOTAL1 Multifocal. A bit more expensive than the others but they are the most comfortable, for dry eyes all day lenses I have experienced so far and I have tried many other brands, the 1 Day Acuvue Moist Multifocal are the second best.
11 december 2025
Omdöme utan inbjudan
Svar från Alensa.co.uk
Hello,
Thank you for leaving a positive review. We are happy to hear that you are satisfied with our services and it is great to know that the Dailies TOTAL1 Multifocal work well for you.
We look forward to continuing to provide you with comfortable lenses and excellent service!
Kind regards,
Alensa Customer Service Team
I dodged the bullet with this company
I dodged the bullet with this company. Their checkout button is not working and they have different prices on different browsers. Avoid at all cost, it’s clearly a scam!!
16 december 2025
Omdöme utan inbjudan
Svar från Alensa.co.uk
Hello,
Thank you for sharing your feedback. We are sorry for the frustration caused by the checkout button - this issue should have been already resolved by now.
Regarding the price differences: what you likely encountered are exclusive promotional discounts offered through different channels. For example, Google often applies specific discounts to our products for users who have found our website through thier platform. These rates can vary depending on the device, browser, or location. We assure you this isn't a scam, but rather our way of offering various savings across different platforms.
We appreciate your understanding and are always here to help if you have any questions or need assistance with your order.
Kind regards,
Alensa Customer Service Team
Svar från Alensa.co.uk
Hello Thomas,
Thank you for the positive review.
We are glad to hear that you are happy with our prices and delivery, and we look forward to serving you again in the future!
Kind regards,
Alensa Customer Service Team
Easy to order and input prescription
Easy to order and input prescription. Stocked my lenses cheaper than I can get them via my optician. Reasonable delivery time
28 november 2025
Svar från Alensa.co.uk
Hello Lisa,
Thank you for the positive review.
We are glad to hear that ordering was easy, our prices were competitive, and delivery was timely.
We appreciate your feedback and look forward to serving you again!
Kind regards,
Alensa Customer Service Team
Competitive prices & good service
I’ve been ordering my contact lenses from Alensa for a couple of years now, as they are usually the most competitive on price for my multifocal lenses. The free gift is a nice touch.
Dispatch is always fast and reliable.
21 november 2025
Svar från Alensa.co.uk
Hello Fiona,
Thank you for the positive review.
We are happy to hear that you have consistently found our prices competitive for your lenses over the past couple of years. It is great to know you appreciate the fast dispatch and the free gifts.
Your support means a lot to us!
Kind regards,
Alensa Customer Service Team
Svar från Alensa.co.uk
Hello,
Thank you for the positive review.
We are glad to hear you are happy with both the quality of our products and our service.
Your support means a lot to us!
Kind regards,
Alensa Customer Service Team
Terrible service
Delivery is prompt but sadly that is where the positive experience ends.
I had an issue with the contact lenses drying out my eyes, Customer service tells me that I ordered the wrong prescription (despite confirmation from vision express that it was correct).
I returned the lenses at my own cost and now have no lenses and no refund.
Terrible service.
1 december 2025
Omdöme utan inbjudan
Svar från Alensa.co.uk
Hello Arron,
We are sorry to hear about your experience.
We have carefully reviewed the details of your order and the provided prescriptions. At the time of your order, no contact lens prescription had been provided - only a glasses prescription, which requires conversion for lenses. After conversion, it appeared that the parameters you selected did not match the prescription.
Subsequently, a new prescription was provided from Vision Express, after your claim. This prescription does not include the necessary multifocal parameters (ADD power) and shows different power values from what was ordered. Additionally, the base curve of the lenses purchased appears to be different form the recommended one on your prescription.
As stated in our Terms and Conditions, contact lenses are medical products and cannot be refunded once the package has been opened and used. We understand this is frustrating, which is why we offered some store credit as compensation.
We always encourage customers to ensure they have a valid and up-to-date prescription before purchasing lenses, to avoid discomfort or incompatibility and to purchase only the brand of lenses which has been recommended by their specialist. We appreciate your feedback and hope this clarifies the situation.
Kind regards,
Alensa Customer Service Team
I often buy my lenses from them they…
I often buy my lenses from them they are trustworthy, fast and have good prices
16 juli 2025
Svar från Alensa.co.uk
Hello,
Thank you for the positive review.
We are glad to hear that you find us trustworthy and enjoy our fast service and prices. We truly appreciate your loyalty and look forward to serving you again soon!
Kind regards,
Alensa Customer Service Team
Locker Failed
Not Alensa fault but the locker would NOT open so delivery didn't happen.
Need a contact so solve it and couldn't find it.
21 november 2025
Svar från Alensa.co.uk
Dear Geoff,
we are sorry to hear that and we do apologize deeply for the inconveniences caused. We have contacted you regarding your order 170685250 to the email associated with it, so that we could assist you with this issue. As the order was returned back to the sender, we have issued you a refund. We hope you keep shopping with us despite this inconvenience.
Run away!!! This company is unreliable. company I…
This is undoubtedly the worst company I have ever done business with. I bought a frame and it simply hasn't arrived. All I get are excuses and the company pushing the problem onto the shipping company. 7 days waiting and nothing, no information or help, and I even paid for shipping. The worst hell on Earth for a company that claims to do business online but is incapable of doing so.
5 december 2025
Omdöme utan inbjudan
Svar från Alensa.co.uk
Dear João,
we are sorry to hear that you have had troubles with your order, and we do apologize deeply for such. Please, send us your order number alongside your complaint to info@alensa.co.uk and we will be happy to look into it for you.
Usually, delivery takes 2-4 business days, with the glasses needing 1-2 more days for an internal transfer - all of this information is available on our website upon placing an order (both the estimated dispatch time and the delivery time).
If the delivery time is past its advertised timeframe, please, contact us, so that we could urge delivery and seek some form of compensation for your troubles.
Do not buy from these people
Do not buy from these people. they will blame you for their mistakes, they do not tell the truth.
10 oktober 2025
Omdöme utan inbjudan
Svar från Alensa.co.uk
Dear Mat,
we are sorry to hear that you had troubles shopping with us. Please, could you let us know your order number on info@alensa.co.uk alongside with the description of your issue, so that we could assist you with your issue? We take complaints very seriously, so we will be glad to address yours with the fullest engagement, in order to make things right.
Are as are always fabulous
Are as are always fabulous. The best prices and rapid delivery..highly recommend
27 november 2025
Omdöme utan inbjudan
Svar från Alensa.co.uk
Hello Chris,
Thank you for the positive review.
We are glad to hear that you are happy with our prices and quick delivery.
Your recommendation is very appreciated and we look forward to serving you again in the future as well.
Kind Regards,
Alensa Customer Service Team
Still waiting for delivery after a week
Update: I spoke to Alensa. The process was a bit complicated but they did indeed refund me.
I placed a large order that was supposed to be delivered last week within 24h with Royal Mail 24h tracked. Parcel Force claimed they attempted to deliver on Sat, when I was at home all day, but miraculously failed to leave a note as proof of attempted delivery. I asked them to deliver today and I again haven't heard a peep from them.
Please investigate what is going on with my parcel FI142968393GB. If I do not receive the parcel within 24h and communication from the company, I will contest the transaction with my card company.
Please note that my contract for timely delivery of products is with you as a company, not with Royal Mail/Parcelforce so it is your responsibility to ensure I receive the products on time.
2 december 2025
Omdöme utan inbjudan
Svar från Alensa.co.uk
Hello Diana,
Thank you for the feedback. We are really sorry to hear about the trouble you have experienced with your delivery. We have already passed your case to the correct departments and are currently in touch with the courier to investigate the matter.
We will update you as soon as we receive more information, and please rest assured that we take full responsibility for ensuring your order reaches you. Thank you for your patience while we work to resolve this as quickly as possible.
Kind Regards,
Alensa Customer Service Team
Ordered a few times now
Ordered a few times now. Each order arrived in the estimated time. Good prices and service for everything
26 november 2025
Omdöme utan inbjudan
Svar från Alensa.co.uk
Hello Nathan,
Thank you for the positive review.
We are glad to hear that your orders have arrived on time and that you are happy with our prices and service.
We truly appreciate your support and look forward to serving you again in the future as well!
Kind Regards,
Alensa Customer Service Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.