just got delivered my gucci glasses, they kept me up to date with the process from start to finish, saved myself a hundred quid at least from buying direct from UK high street.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered 3 months supply of lenses after an adjustment from my opticians, who gave me a set to try for a month. Tried the supplied lenses, but are completely different to the others. First, customer se... Se mer
Företaget har svarat
Was a little dubious about buying from this company cause I’d always bought via boots and vision express. Alensa were much cheaper, I thought the price warranted giving it a try. I was amazed wh... Se mer
Företaget har svarat
I have been buying my contact lenses from Alensa for several years now. The ordering process is easy, just upload your prescription and order. The lenses are exactly what is prescribed, at a far bette... Se mer
Företaget har svarat
Företagsinformation
Om Alensa.co.uk
Skrivet av företaget
Free Delivery over £65
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Kontaktuppgifter
Alensa.co.uk Zuzana Valla (EXPANDECO) 63B Hardinge Road , TN24 8HB, Ashford, Kent, Storbritannien
- +442080892245
- info@alensa.co.uk
- alensa.co.uk
4,2
Bra
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Alensa.co.uk
Hello Deyhim,
Thank you for the positive review.
We are glad to hear that your parcel has arrived on time as as expected.
Your feedback is appreciated and we look forward to serving you again in the future as well.
Kind Regards,
Alensa Customer Service Team
Best of the Best
Best place to buy contact lenses bar none, great service all round. JF
20 november 2025
Omdöme utan inbjudan
Svar från Alensa.co.uk
Hello James,
Thank you for the positive review.
We are happy to hear that you had such a nice experience purchasing your contact lenses from us. We appreciate your kind words regarding our service.
Kind Regards,
Alensa Customer Service Team
Quick delivery
Quick delivery, easy to use website, always cheaper.....What's not to love??! 😃
3 oktober 2025
Svar från Alensa.co.uk
Good morning Natalie,
We're happy to hear that you had a great experience with our quick delivery and easy-to-use website! We appreciate you noticing our prices. Thanks for the positive feedback!
Kind Regards,
Customer Service Team
A fantastic company
A fantastic company - well priced and so helpful , I needed some contact lenses in 2 days and I managed to quickly speak to a very helpful human who sorted this. They turned up so I had contact lenses for my trip, very grateful .
20 november 2025
Omdöme utan inbjudan
Svar från Alensa.co.uk
Hello Chris,
Thank you for the positive review.
We are glad to hear that we could help you get your contact lenses in time for your trip. Our team always strives to provide quick and friendly support, and it is great to know that we met your expectations!
We look forward to serving you again if you ever need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Quick turnaround
Ordered twice from Alensa and very happy with the glasses and quality of service. Quick turnaround time too.
17 november 2025
Omdöme utan inbjudan
Svar från Alensa.co.uk
Hello Sujet,
Thank you for the positive review.
We are glad to hear that you are happy with the received glasses and our service. Providing a smooth experience and good products is important for us and it is good to hear that we managed to meet your expectations.
We look forward to serving you again if you ever need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Good selection and fast delivery
8 januari 2025
Svar från Alensa.co.uk
Hello Niamh,
Thank you for the positive review!
We are happy to hear that you are satisfied with our selection and quick delivery.
Your support is very appreciated and we look forward to serving you again if you need anything else in the future as well.
Kind regards,
Alensa Customer Service Team
I might be spoiled by competitors
I might be spoiled by competitors, but 4 days for delivery is too long. They also don't make this clear prior to ordering, and there is no way to cancel or amend your order online.
19 november 2025
Omdöme utan inbjudan
Svar från Alensa.co.uk
Hello,
Thank you for your feedback.
We are sorry to hear that the delivery time didn’t meet your expectations. Our standard delivery timeframe is shown on the checkout page before payment, as well as in our Delivery Times & Costs information page, however we understand that waiting a few days can feel long, especially if you’re used to faster options elsewhere.
We are always looking for ways to improve the shopping experience. While currently, orders cannot currently be amended or canceled online once placed, our customer support team is available to assist whenever possible.
We appreciate your feedback and we hope to provide you with a smoother experience next time. If you need any assistance, feel free to contact us.
Kind regards,
Alensa Customer Service Team
SCAMMERS
SCAMMERS. They operate under a fake address in the UK but their work is in Czech Republic. My glasses were poorly manufactured. I was told to return them for a refund. 50 days later they are still telling me they are being inspected and they won’t refund me. They are being investigated for fraud so don’t use this company.
14 november 2025
Omdöme utan inbjudan
Svar från Alensa.co.uk
Hello Richard,
We are sorry to hear about your negative experience.
We would like to clarify that our operational locations are clearly stated on our website and in our Terms and Conditions. Regarding your order, we can confirm that your case has been fully resolved, including a refund for both the glasses and the return postage.
As explained in our return policy and on our complaints/returns information page, returns of glasses - particularly those related to a complaint - may take slightly longer due to the need for a thorough quality inspection.
We regret that the timeline caused you concern, but we can assure you that no fraudulent activity has taken place. Your case was handled in accordance with our standard procedures, and we are always available should you have any further questions.
Kind regards,
Customer Service Team
One month on, and still nothing received the correct order.
I ordered my glasses and received them on the 10th of October. I literally couldn’t see anything with them and they obviously weren’t made according to my new eye test . I raised a complaint and returned the glasses on the 17th for re inspection. They received them on the 20th of October. I emailed few times to inquire about the progress and no one bothered to respond to my emails. we are on the 11th of October now and still nothing. I paid £150 for the glasses and still don’t have anything. I raised the issue within the 14 days refund policy and they don’t even bother to respond or deal with the matter. I will rely the matter to the trading standards as I have not received the goods I paid for and will escalate this further. My advice is to avoid at all costs unless you want to chase them endlessly. Disgraceful service.
10 oktober 2025
Omdöme utan inbjudan
Svar från Alensa.co.uk
Hello,
We are sorry to hear about your experience.
As the glasses were returned as part of a reclamation, they need to arrive at our main warehouse before the case can be reviewed. This process can take longer than a standard return - up to 30 days from the date the parcel was posted.
Please rest assured that your case is marked as a top priority. As soon as the returned parcel arrives back at our main facility and the inspection is completed, our customer service team will contact you right away with an update and resolution.
We truly appreciate your patience and understanding in the meantime.
Kind Regards,
Customer Service Team
Customer victimization
I bought eyeglass frames and prescription lenses from this store. I wanted to return the frames because they didn't fit my face, and the lenses were uncomfortable and I couldn't see clearly with them. Before returning them, I contacted the company several times via email to explain the problem I was having with these lenses. The company insisted they don't accept returns on eyeglasses lenses. Many companies accept returns on prescription lenses without any problems, but this store insists on refusing to return defective lenses. I still returned both the frame and lenses to this store. Despite receiving the returns, the store still refuses to refund the money for the lenses. This is a victim of my injustice. This store does not care about customer satisfaction. I highly recommend you reconsider your purchase before purchasing from this store.
15 september 2025
Omdöme utan inbjudan
Svar från Alensa.co.uk
Hello Cigdem,
We are sorry to hear about your experience.
Please note that prescription lenses are custom-made products made specifically according to your individual prescription. As outlined in our Terms and Conditions, they are therefore non-refundable once produced. When we received your returned glasses, our inspection confirmed that the lenses matched the prescription details provided in your order and were manufactured correctly. We also sent you a message at the time to inform you of this outcome.
While we regret that the frame did not fit as expected, we always recommend reviewing the frame dimensions listed on each frame's product page to ensure the best fit and comfort.
We value your feedback and will continue to work on improving our service and communication to ensure the best possible experience for our customers.
Kind Regards,
Customer Service Team
Arrived within a few days
24 oktober 2025
Svar från Alensa.co.uk
Hello,
Thank you for the positive review.
We are glad to hear that your experience with Alensa has been a good one and that your parcel has arrived quickly!
Kind Regards,
Customer Service Team
Great price and quick delivery
Great price and quick delivery - as usual.
7 november 2025
Omdöme utan inbjudan
Svar från Alensa.co.uk
Hello Chris,
Thank you for the positive review.
We are glad to hear that your experience with Alensa has been a good one and that your parcel has arrived quickly. It is also good to know that you are happy with the prices that we offer.
Your support is very appreciated and we look forward to serving you again in the future as well.
Kind Regards,
Customer Service Team
Still waiting
Still waiting, Ordered new glasses on the 18/10/25 and was given a royal mail tracking number and all it says is your item has been dispatched.
18 oktober 2025
Omdöme utan inbjudan
Svar från Alensa.co.uk
Hello Adam,
Thank you for your feedback. We are sorry for any confusion regarding your order. Our glasses are usually produced within 10 working days after an order is placed, and delivery via Royal Mail typically takes 2–4 working days. Since we ship from abroad, it can take 1–2 days for the parcel to reach Royal Mail in the UK, at which point the tracking information becomes active.
If you would like, our team can provide more details about your specific order. Please contact us at info@alensa.co.uk with your order details, and we will be happy to assist you further.
We appreciate your patience and hope to resolve this promptly.
Kind regards,
Alensa Customer Service Team
Extremely slow shipping despite lenses shown as in stock
I have made multiple orders with Alensa but unfortunately have had an issue with them not actually shipping the item a few time times. My latest order 170694463 was placed on the 29th October when the lenses were clearly listed as 'in stock ready for dispatch'. It was marked as shipped on the 30th October but 2 days after it was supposedly shipped Royal Mail still have not received it! This exact thing has happened me previously - I'm afraid that Alensa just generate a tracking number and then take forever to actually post the item. If you need lenses quickly I'm afraid Alensa isn't the way to go.
29 oktober 2025
Omdöme utan inbjudan
Svar från Alensa.co.uk
Hello Christopher,
Thank you for your feedback, and we are sorry for the concern caused.
Your order was dispatched on 30 October, and according to Royal Mail, it is due for delivery today (4 November - 3rd working day after the dispatch date). Our stated delivery timeframe for Royal Mail is 2–4 working days after dispatch, so your order is still within the expected delivery window.
Please note that as our parcels are shipped from abroad, it can take 1–2 working days after dispatch before Royal Mail updates the tracking information — this is completely normal and simply means the parcel is still in transit to the UK.
We appreciate your patience and understanding, and we’re confident your lenses will be delivered very shortly.
Kind regards,
Alensa Customer Service Team
Svar från Alensa.co.uk
Hello,
Thank you for the positive review.
We are glad to hear that your experience with Alensa has been a positive one and that your parcel has arrived quickly!
Kind regards,
Customer Service Team
Svar från Alensa.co.uk
Hello,
Thank you for the positive review.
We are glad to hear that your experience with Alensa has been a positive one!
Kind regards,
Customer Service Team
Svar från Alensa.co.uk
We appreciate your positive feedback! We're happy to hear that you were satisfied with our fast delivery and prices. Thank you for your recommendation!
Bought a pair of Persol
Bought a pair of Persol. Arrived super fast and well packed. Unfortunately had to return as found different pair elsewhere at the same time. The best customer service and return experience. I will be a customer next time.
5 augusti 2025
Omdöme utan inbjudan
Svar från Alensa.co.uk
Good day Bart,
We're happy to hear that your Persol arrived quickly and well-packaged. We appreciate your feedback on our customer service and return process. We are glad you had a positive experience and look forward to serving you in the future.
Kind regards,
Customer Service Team
This is the worst service I’ve ever…
This is the worst service I’ve ever experienced from any company. The arm fell off an expensive pair of designer glasses after a month (I’ve never had a pair of glasses break before because I look after them extremely well). I returned them to Alensa who confirmed in writing that the metal hinges on the glasses are bent so the screw could not sit correctly in the glasses and thus cannot hold the arm together. They stated they ‘are not sure how this is even possible as the material is all metal’ which confirms that they are clearly a faulty pair for this is to happen to them. They are not taking any responsibility for the fault and instead are blaming it on me for mechanical damage resulting from me mishandling them which is obscene when they were looked after well and the arm just randomly fell off when wearing them. They are refusing to refund the faulty glasses. I can see from other reviews that they have done this to multiple customers now so I would urge anyone thinking of ordering from them to not do so unless they want to receive faulty goods and be refused a refund. I’ve never experienced anything like this before from any company and I will be warning everyone I know to not shop with them.
27 oktober 2025
Omdöme utan inbjudan
Svar från Alensa.co.uk
Dear Beth,
We’re sorry the outcome of your claim wasn’t what you hoped for. We understand how disappointing it is to have an issue with your glasses so soon after purchase. Our team reviewed the case and found the damage to be mechanical rather than a manufacturing fault.
We truly regret the frustration this has caused. If you’d like us to review it again, please reach out and provide your return address so we can arrange the next steps — we’re always here to help.
Kind regards,
Customer Service Team
Excellent company to deal with
Excellent company to deal with, quick replies to my questions about my prescription & the correct product arrived at a great price
16 oktober 2025
Omdöme utan inbjudan
Svar från Alensa.co.uk
Dear Rob,
We're happy to hear that you had a positive experience! It's great to know that our quick replies and accurate products met your expectations, especially at a great price.
Thank you for your feedback.
Kind regards,
Customer Service Team
Detta är Trustpilot
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