just got delivered my gucci glasses, they kept me up to date with the process from start to finish, saved myself a hundred quid at least from buying direct from UK high street.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered 3 months supply of lenses after an adjustment from my opticians, who gave me a set to try for a month. Tried the supplied lenses, but are completely different to the others. First, customer se... Se mer
Företaget har svarat
Was a little dubious about buying from this company cause I’d always bought via boots and vision express. Alensa were much cheaper, I thought the price warranted giving it a try. I was amazed wh... Se mer
Företaget har svarat
I have been buying my contact lenses from Alensa for several years now. The ordering process is easy, just upload your prescription and order. The lenses are exactly what is prescribed, at a far bette... Se mer
Företaget har svarat
Företagsinformation
Om Alensa.co.uk
Skrivet av företaget
Free Delivery over £65
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Kontaktuppgifter
Alensa.co.uk Zuzana Valla (EXPANDECO) 63B Hardinge Road , TN24 8HB, Ashford, Kent, Storbritannien
- +442080892245
- info@alensa.co.uk
- alensa.co.uk
4,2
Bra
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Contact lenses
My contact lenses are of very good quality. I can wear them for two months without any problems. Of course, they should be removed at night. Everyone can choose the color and parameters they want. I recommend them for their fast delivery and competitive prices.
29 maj 2026
Svar från Alensa.co.uk
Hi Roma,
Thank you so much for sharing such a thorough review!
Being able to choose the color and parameters that suit you perfectly—then having them arrive quickly and affordably—is exactly the experience we want every wearer to have.
We're thrilled that the lenses are working so well for you and truly appreciate the recommendation. Ensuring comfort across your entire wearing cycle is what matters most to us!
Best regards,
Customer Care Team
Still haven’t received my order not…
Still haven’t received my order not sure what’s going on?
29 maj 2026
Svar från Alensa.co.uk
Der Elliott,
thank you for your review. We do apologize deeply for the inconveniences caused. We see that the original order was not delivered, as the courier most probably lost it during transit. We have since then shipped you a new order 686299 , which was delivered successfully.
Please, let us know in case you have any other issues - contact us at info@alensa.co.uk
Quick delivery.
Quick delivery on a repeat prescription.A good price compared to other companies.
28 maj 2026
Svar från Alensa.co.uk
Hi Linda,
Repeat prescriptions should be the easy part of reordering, so it's good to know yours arrived quickly and that the pricing held up well against the other options you'd looked at. That straightforward reorder is exactly what we want to keep delivering. We appreciate you sharing it, and look forward to handling the next one just as smoothly.
Best regards,
Customer Care Team
Svar från Alensa.co.uk
Hi Dawn,
Keeping prices keen and getting orders out the door quickly are two of the things we work hardest on, so it's great that both landed for you here. We appreciate you taking a moment to say so, and we'll aim to make your next order just as smooth.
Best regards,
Customer Care Team
Correct product at a great price
Correct product at a great price, arrived promptly. Very good customer experience, definitely recommened Alensa.co.uk for eyecare solutions.
9 juni 2026
Omdöme utan inbjudan
Svar från Alensa.co.uk
Hi Alix,
Thank you for taking the time to leave us a review!
We're delighted to hear that your order arrived quickly and that the whole process was easy and hassle-free. Feedback like yours means a lot to us.
We appreciate your support and look forward to helping you with your next order.
Best regards,
Oliver
Alensa Customer Care Team
Competitively priced and quick dispatch…
Competitively priced and quick dispatch time. Would recommend
2 april 2026
Svar från Alensa.co.uk
Hi,
That's really great to hear — thank you! We work hard to keep our contact lens prices competitive and get orders out quickly, so it means a lot to know that's landing well.
We look forward to serving you again.
Best regards,
Maria
Alensa Customer Care Team
Have purchased my lenses for this…
Have purchased my lenses for this company for a number years. Always the best price and fast delivery
26 februari 2026
Svar från Alensa.co.uk
Dear Mrs Haworth,
Thank you so much — customers like you are exactly why we do what we do. It's genuinely lovely to hear from someone who has trusted Alensa with their contact lenses for so long.
We'll keep doing our best to make sure the price and delivery continue to live up to your expectations. See you next order!
Best regards,
Maria
Alensa Customer Care Team
Wrong power
I have odered colored lens(turquoise).I have power number -4.00 on both eyes.They have send me -0.00.I really had nightmare whole day.They always have good products which is delivered on time.Sorry but it was horrible experience
1 maj 2026
Svar från Alensa.co.uk
Dear Nisheta,
Thank you for your feedback — we're really sorry to hear about the frustration this caused.
Lenses are dispatched according to the parameters selected at checkout, and it's possible there may have been some confusion when choosing the lens power for this order.
Please get in touch with us at info@alensa.co.uk and our team will be happy to review everything with you and discuss the available options. We truly appreciate your loyalty and kind words about our products and delivery.
Kind regards,
Maria
Alensa Customer Care Team
My first purchase from Alensa and…
My first purchase from Alensa and definitely not my last. The contact lenses were very compatibly priced and arrived quickly. Excellent service, thank you!
15 maj 2026
Svar från Alensa.co.uk
Hi,
Welcome to Alensa — and what a lovely note to start with, thank you! We're really pleased your first order hit the mark on price, delivery, and service.
We look forward to being your go-to for contact lenses from here on. See you next time!
Best regards,
Maria
Alensa Customer Care Team
I can totally rely on Alensa
I can totally rely on you, and whenever I place an order it is efficiently sent to me.
I have been a member now with Alensa for some 17 years and totally rely on them for my contact lenses which l wear on a daily basis.
29 maj 2026
Svar från Alensa.co.uk
Hi Lynda,
Seventeen years — that really does mean the world to us, thank you. Knowing that you rely on Alensa day in, day out for something as important as your contact lenses is something we never take for granted.
We'll keep doing everything we can to make sure every order continues to be exactly what you expect. Here's to many more years ahead!
Best regards,
Maria
Alensa Customer Care Team
Svar från Alensa.co.uk
Hi George,
Good, simple, no problems — that's exactly the experience we aim for every time. Thank you!
We'll see you on your next order.
Best regards,
Oliver
Alensa Customer Care Team
Always delivered
Always delivered
on time and products well packaged you can trust them completely.
15 maj 2026
Svar från Alensa.co.uk
Hi Carole,
Always on time and well packaged — and trusted completely. That's the kind of review that means the most to us. Thank you!
We'll be here whenever you need us.
Best regards,
Oliver
Alensa Customer Care Team
Easy to order my contacts online
Easy to order my contacts online, all the selection I want, good prices, quick delivery. Couldn't ask for more. When there was an issue with a manufacturers supply I was able to have customer service deal with it quickly, cancel the order, and order something else all within the same day.
14 maj 2026
Svar från Alensa.co.uk
Hello,
Thank you so much for this lovely feedback! It's great to hear that ordering your contact lenses on Alensa was smooth and that our team could step in quickly when the supply issue came up. That's exactly the kind of experience we aim to deliver.
We look forward to seeing you again soon!
Best regards,
Oliver
Alensa Customer Care Team
Quick and efficient
7 maj 2026
Svar från Alensa.co.uk
Hi David,
Thank you for taking the time to share your experience — we're really glad everything went smoothly!
Quick and efficient is exactly what we aim for at Alensa.
Hope to see you again soon.
Best regards,
Oliver
Alensa Customer Care Team
Avoid this scam company
Avoid this company, and only use UK opticians. It is an eastern European scam, based in Prague. They take an order and payment, then demand more money before manufacturing. They have no presence in the UK, and I have been onto rude Czech staff for days now, trying to get a refund.
25 maj 2026
Omdöme utan inbjudan
Svar från Alensa.co.uk
Dear Customer,
Thank you for sharing your feedback. We're sorry to hear that you were dissatisfied with your experience.
Alensa is an established optical retailer serving customers across Europe since 2004 through local online stores and physical optician locations. As we are unable to identify your order from this review, we cannot comment on the specific circumstances of your case.
Please contact us at info@alensa.co.uk with your order details, and we'll be happy to investigate further.
Best regards,
Oliver
Alensa Customer Care Team
Svar från Alensa.co.uk
Hi Daisy,
Thank you for your review. We're pleased to hear that your contact lenses arrived in good condition and met your expectations.
We appreciate your feedback and are always looking for ways to improve. If there's anything we can do to make your next experience even better, we'd be delighted to hear from you.
Best regards,
Oliver
Alensa Customer Care Team
Lenses colour wrong and wear uncomfortable
Lenses colour didn’t match what was on the webpage. But more importantly they were very uncomfortable. Only used 3 pairs. Wouldn’t last any more than 4 hours as I couldn’t handle the lenses being so uncomfortable
12 maj 2026
Svar från Alensa.co.uk
Hi Imran,
Thank you for sharing your feedback. We're sorry to hear that the lenses didn't match your expectations in terms of colour and that you found them uncomfortable to wear.
While the appearance of coloured lenses can vary depending on factors such as natural eye colour and lighting conditions, we'd like to understand more about your experience.
Please contact us at info@alensa.co.uk, and we'll be happy to look into this further and help find a suitable solution.
Best regards,
Oliver
Alensa Customer Care Team
Svar från Alensa.co.uk
Hello,
Thank you so much — we really appreciate the kind words!
It means a lot to the whole Alensa team.
We hope to see you back soon.
Best regards,
Oliver
Alensa Customer Care Team
Great prices
very competitively priced and extremely quick delivery, I will be using from now on.
Many thanks
7 maj 2026
Omdöme utan inbjudan
Svar från Alensa.co.uk
Good day,
Thank you so much for the fantastic 5-star review! We are thrilled to hear that you were pleased with our competitive pricing and that your order arrived so quickly.
Providing great value and speedy delivery is exactly what we aim for, and it’s wonderful to know we hit the mark for you. We are absolutely delighted to welcome you as a regular customer and look forward to serving you again soon!
Many thanks for choosing us,
Oliver - Customer Care Team
Fast delivery
30 april 2026
Svar från Alensa.co.uk
Dear Audrey,
Thank you for the review! We are glad to hear your order arrived quickly.
We always aim to get your items to you as fast as possible, and we look forward to serving you again soon!
Kind regards,
Oliver - Customer Care Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.