just got delivered my gucci glasses, they kept me up to date with the process from start to finish, saved myself a hundred quid at least from buying direct from UK high street.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered 3 months supply of lenses after an adjustment from my opticians, who gave me a set to try for a month. Tried the supplied lenses, but are completely different to the others. First, customer se... Se mer
Företaget har svarat
Was a little dubious about buying from this company cause I’d always bought via boots and vision express. Alensa were much cheaper, I thought the price warranted giving it a try. I was amazed wh... Se mer
Företaget har svarat
I have been buying my contact lenses from Alensa for several years now. The ordering process is easy, just upload your prescription and order. The lenses are exactly what is prescribed, at a far bette... Se mer
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Företagsinformation
Om Alensa.co.uk
Skrivet av företaget
Free Delivery over £65
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Kontaktuppgifter
Alensa.co.uk Zuzana Valla (EXPANDECO) 63B Hardinge Road , TN24 8HB, Ashford, Kent, Storbritannien
- +442080892245
- info@alensa.co.uk
- alensa.co.uk
4,2
Bra
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fast delivery 👍🏻
26 juni 2026
Svar från Alensa.co.uk
Thank you for the feedback!
We're glad we could get your order to you quickly.
We look forward to serving you again soon!
Best regards,
Alensa Team
Svar från Alensa.co.uk
Hi,
Thank you for your review!
We're thrilled to hear that you are happy with both our product quality and fast delivery. Looking forward to serving you again soon!
Best regards,
Alensa Team
Placed a £67 order on Monday 29th June…
Placed a £67 order on Monday 29th June 2026 at 4.37am.
Marked as despatched on the 5th July 2026 at 23.28
Receiced by the mail centre actually on the 7th July 2026 19.55
Delivered on Weds 8th July 2026 12.38
No explanation for the abysmal delay. Nearly 6 days to be 'despatched'
8 juli 2026
Omdöme utan inbjudan
Svar från Alensa.co.uk
Dear Kogan ,
we are sorry to hear that you've had troubles with the delivery of your parcel. As we are currently experiencing delays in dispatch due to the large amounts of orders, we would like to look into your case and compensate you accordingly. Please, contact us with your order number at info@alensa.co.uk, so that we could address your complaint accordingly.
Svar från Alensa.co.uk
We're so happy to hear that our ordering process was easy and that you found our prices competitive. We appreciate your kind words!
⭐⭐⭐⭐⭐Top drawer!!
⭐⭐⭐⭐⭐
I recently purchased a pair of Oakley Flak glasses for golf from Alensa and couldn't be happier with the experience. The glasses were remarkably well priced compared to other retailers, offering excellent value for money. Ordering was simple, delivery was quick, and the packaging was secure and of high quality, ensuring the glasses arrived in perfect condition. The product itself is outstanding, providing great clarity, comfort and performance on the golf course. A first-class buying experience from start to finish – I would definitely recommend Alensa to others.
2 juli 2026
Omdöme utan inbjudan
Svar från Alensa.co.uk
We are so pleased to hear that your recent purchase of Oakley Flak glasses for golf from us exceeded your expectations. We are delighted that you found our pricing competitive and the ordering process simple. It's wonderful to know that our quick delivery and secure packaging ensured your glasses arrived in perfect condition. We are especially happy that the product itself provides great clarity, comfort, and performance on the golf course. We truly appreciate your kind words and recommendation.
Svar från Alensa.co.uk
We are happy to hear you product was delivered fast, and we are looking forward to your future orders.
Have used this company a few times now
Have used this company a few times now. Best price and usually received in 3-5 days. Haven’t had any issues yet, so can’t comment on customer service, but they do keep in touch via email once order placed, to relay order and delivery progress
6 juli 2026
Omdöme utan inbjudan
Svar från Alensa.co.uk
We're so glad to hear you've had such positive experiences with us! We truly appreciate your kind words about our pricing and prompt delivery. We also value your feedback regarding our email updates, as we strive to keep our customers informed every step of the way. Thank you for being a repeat customer!
Delayed deliveries
Great quality lenses for great prices. But it's my third time ordering from them and every time my delivery was delayed.
7 juli 2026
Omdöme utan inbjudan
Svar från Alensa.co.uk
We are sorry to hear that you've had troubles with the delivery. Please, contact us at info@alensa.co.uk, so that we could compensate you for the late delivery. We do apologize deeply for the inconveniences caused.
Alensa.co.uk used to be reliable
Alensa.co.uk used to be reliable, with good prices and decent delivery times, but the service has gone badly downhill.
My last order was cancelled after payment with no clear reason at all. I did not cancel it myself, yet I received an AI reply!! suggesting the order had been cancelled and that a refund would follow. There was no proper explanation, no accountability, and no meaningful customer service. Trying to call was a waste of time because no one answered.
At this point, I would not describe this as a reliable company. The low prices are no longer worth the hassle, delays and poor communication.
8 juli 2026
Omdöme utan inbjudan
Svar från Alensa.co.uk
We are sorry to hear you've had a negative experience with our services, and we do apologize deeply for the inconveniences caused. Please, email us at info@alensa.co.uk so that we could have a look into your case, as an order number is not present in your review. Cancellations with subsequent refunds sometimes occur due to our inability to comply with the customer's request (eg. "Please deliver within 48h"). We do apologize for not informing you about the reason of your cancellation ,and we would like to look further into it. Let us know
Really good service!
Even though I had a prescription for my contact lenses, you don’t need to load it into the system to order. Online CHAT was very good and answered any queries I had. Delivery was really quick! Ordered on a Monday and my lenses arrived 1st class post with free delivery on the Thursday. Overall a really good experience - I was a little dubious at first as they are considerably cheaper than other online sellers, but I went with reviews from other customers and decided to try them. Glad I did, they were great from start to finish and I will definitely order my next batch from them. I always previously ordered from an online supermarket opticians but always seemed to have a problem with the order - tried this time and twice the payment wouldn’t go through “because of a glitch on our site” so I cancelled the order and went with Alensa instead.
2 juli 2026
Omdöme utan inbjudan
Svar från Alensa.co.uk
We are so pleased to read your positive feedback and truly appreciate you taking the time to share your experience with us. It is wonderful to know that our online chat team was helpful and that your order arrived quickly and efficiently. We are delighted that you found our service great from start to finish, especially after your previous experiences elsewhere. We look forward to assisting you with your future contact lens orders.
Cheap but VERY slow delivery
Cheap but slow delivery as stock is first shipped to the UK before it’s then sent to you. so while they show a dispatch date online, add another week for it to actually arrive. Best bet is to get an actual UK supplier (with stock in the UK) to price match them. Alensa should be much clearer that they ship from the EU and show actual delivery rather than dispatch dates. Either service the UK market well and hold stock here, or just don’t bother and be up front about delivery times.
The maths on their reply is wrong. 5 days for delivery not 3!
5 juli 2026
Omdöme utan inbjudan
Svar från Alensa.co.uk
Hi Nicholas,
Thank you for your feedback. We’d like to gently clarify the timeline for your order, as transparency is very important to us.
You placed your order on Thursday, 2nd July, and it was delivered on Tuesday, 7th July. Because our fulfillment center does not operate over the weekend, your package was actually in transit for just 3 working days!
As detailed on alensa.co.uk, shipping from our centralized European warehouse is exactly how we keep costs low enough to offer our Lowest Price Guarantee. We always aim to be upfront about our timelines, and we feel a 3-working-day delivery from the EU to your door is a service we are proud of.
Thank you again for choosing Alensa, and we hope to welcome you back!
Kind regards,
Alensa Team
Alensa will return your faulty lense!
My wife has been buying lenses from Alensa for yrs, but her recent experience with a faulty batch and how customer services responded has meant she will not use them again! The first set of lenses from her new box of lenses tore in her eye and it took her a couple of days to get the remainder of the lense out. She contacted customer services and was told to return the whole box at her expense. She was told when they received them and test they would get back in contact with her. Meanwhile she has no lenses, so back to glasses. Several days have past since I put them in the mail for her, using Royal mail as they requested. Today she called them and asked if her lenses has been checked and what the results were. The chap said they had been, which considering he hadn't requested any information from her to reference my wife to any return I doubt very much. He told her that the lenses were fine, no issues! He told me wife there was nothing he could do but would refund for the single lense and could send the box of original lenses back to her. Excuse Me... Under the Consumer Rights Act, the box of lenses was purchased as a single commercial unit. Because a lens within this (the very first lens used) batch is defective, the entire pack is legally deemed to be of unsatisfactory quality and unfit for purpose. Furthermore, as a matter of basic eye health and safety, it is highly inappropriate to expect a customer to use the remaining lenses from a compromised box..My wife replied to thier offer in writing immediately stating her disappointment but we have had nothing back from them. I'm shocked that my wife has been treated like this and shocked that they would offer a pro rata refund and return of the original goods. Very poor experience all round and very unexpected from a company trading in the UK.
3 juli 2026
Omdöme utan inbjudan
Svar från Alensa.co.uk
Dear Declan,
we are sorry to hear that, and we do apologize deeply. Please, contact us with your order number at info@alensa.co.uk , so that we could escalate the case to our management in order to address your troubles further. It is unacceptable to make a customer feel mistreated, and we want to be made aware of our mistake - hence why we would like to have a further look into this particular case, and reimburse you accordingly. Let us know.
TopVu daily & monthly contact lenses Excellent
I’ve used Alensa only through searching for contact lenses online and found this company
Their prices and products are excellent and service althougha faster delivery would be better as takes at least 5days or more as is Royal Mail ordinary delivery service
Can’t really complain as like everyone we are looking for cheaper products and with excellent quality especially as it’s our eyesight. Waiting a bit longer for delivery is why costs are cheaper
But fully recommend Alensa
3 juli 2026
Svar från Alensa.co.uk
Hi Doreen,
Thank you so much for taking the time to leave such a thoughtful and detailed review!
We are thrilled that you found us online and that you are so happy with your TopVu daily and monthly contact lenses. You hit the nail on the head when it comes to your eyesight, quality is absolutely paramount, and we are glad we can deliver top-tier products at excellent prices.
We really appreciate your understanding regarding the transit times.
To ensure you never run out of your TopVu lenses, we highly recommend placing your next order about a week before your current supply runs out. (If you ever find yourself in an absolute rush, feel free to check our checkout page for upgraded express shipping options!)
Thank you so much for your full recommendation and for choosing Alensa. We look forward to supplying your next batch!
Kind regards,
Alensa Team
Svar från Alensa.co.uk
Hi Jason,
Thank you so much for the fantastic feedback!
We're delighted to hear that you got exactly what you ordered and at a great price too. That is exactly how online shopping should be!
We can't wait to welcome you back for your next order.
Thank you for choosing us, and see you again soon!
Alensa Team
Alensa always provide a fast, efficient service
Alensa always provide a fast, efficient & competitive service
1 juli 2026
Omdöme utan inbjudan
Svar från Alensa.co.uk
Hi Andrew,
Thank you so much for the wonderful review!
We love hearing that we always hit the mark for you. Providing a fast, efficient, and competitively priced experience is exactly what we strive for every day at Alensa.
Your continued trust means the world to our team, and we look forward to taking care of your next order just as quickly!
Thanks for choosing Alensa!
excellent product
excellent product, the only down part is the delivery part as it cam much later them expected. so if you are in a rush to get it don't rely on it
29 juni 2026
Omdöme utan inbjudan
Svar från Alensa.co.uk
Hi,
Thank you for taking the time to leave your honest feedback! We're thrilled to hear that the product itself is excellent and met your expectations.
On the flip side, we are incredibly sorry about the shipping delay. We know how frustrating it is to wait around for an order, and we completely agree you should be able to rely on us for timely delivery, especially when you're in a rush.
Please reach out directly to our support team at info@alensa.co.uk with your order number so we can look into this and ensure your next experience is seamless.
We are actively working with our delivery partners to iron out these transit delays. Thank you again for helping us improve, and we hope to give you a much faster experience next time around!
Kind regards,
Alensa Team
Svar från Alensa.co.uk
Hi Ryan,
Thank you so much for the positive review!
We are thrilled to be your official go-to for contact lenses. Providing fast delivery and great prices is exactly what we aim for, so it’s awesome to hear we're hitting the mark for you.
Next time you're running low, you know where to find us! We'll make sure your next order gets to you just as quickly.
Thanks for being a valued customer!
Alensa Team
Took money for item that didnt deliver
Took money for item that didnt deliver, avoid this company
24 april 2026
Svar från Alensa.co.uk
Hello,
thank you for coming back to us, and we're sorry again that your order never reached you. We've now confirmed the parcel wasn't delivered, and we do want to put this right and get your money back to you. There's one short written confirmation of non-receipt we need on our side before we can release the reimbursement, and we're happy to walk you through it so it's quick and straightforward. Whenever you're ready, just reply to us at info@alensa.co.uk and we'll pick this straight back up.
Kind regards,
Alensa Team
I have been ordering my contacts lenses…
I have been ordering my contacts lenses from Alensa for over 4 years and I have never had any issues from ordering to being delivered. And I will keep ordering for many years to come. The price is reasonable the service and delivery is fast.
18 juni 2026
Omdöme utan inbjudan
Svar från Alensa.co.uk
We are so pleased to hear about your continued positive experience with our contact lens service over the past four years. It's wonderful to know that our pricing, fast delivery, and overall service meet your expectations. We truly appreciate your loyalty and look forward to serving you for many more years!
Svar från Alensa.co.uk
Hi Frances,
It's great to hear from a returning customer!
We're thrilled that your latest order arrived quickly and at a price you were happy with. Consistency on both speed and value is exactly what we aim for.
Thanks for taking the time to share your feedback, and we look forward to taking just as good care of your next order.
Kind regards,
Customer Care Team
Detta är Trustpilot
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