Excellent shopping experience! All the products I received were exactly as described, in perfect condition, and of great quality. My order was processed quickly, and the delivery was smooth and on tim... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great experience with Alensa! Offering great quality productsfor good price. Delivery was fast, came with in few days. Highly recomended
Företaget har svarat
Zweimal unbrauchbare Gleitsichtbrillen Ich habe zweimal Brillen mit Gleitsicht zurückgeschickt, da die Brillengläser unbrauchbar waren. Trotz mehrere E-Mails habe ich nichts in drei Wochen von Alen... Se mer
Företaget har svarat
Prompt delivery! Product as per specifications. Very impressed with Alensa given that when I placed my first order in 2024, was very apprehensive since I had never heard of them. They deserve a 5-star... Se mer
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Företagsinformation
Om Alensa
Skrivet av företaget
Free Gifts over AED 300
Choose an exciting gift with your purchase over AED 300. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ae
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and millions of satisfied customers.
Choose an exciting gift with your purchase over AED 300. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ae
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and millions of satisfied customers.
Kontaktuppgifter
Förenade Arabemiraten
- info@alensa.ae
- alensa.ae
4,0
Bra
107 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Hi...Oakley reading glass
Hi...
I need to change my received order, I have already sent request.
Thank you
2 november 2024
Omdöme utan inbjudan
Svar från Alensa
Hello Clifford,
Thank you for letting us know. We would like to confirm that the request was received and our customer service team has contacted you back via email.
Kind regards,
Alensa
Svar från Alensa
Hello, thank you for the positive review. We appreciate your kind words and are very glad to hear that you received your item promptly and in excellent condition. Alensa wishes you a great day!
Svar från Alensa
Hello, thank you for your feedback! We're happy to hear you enjoyed our selection and found the process quick and easy. We look forward to your next visit!
Great service
Great service! Received in 3 days my order perfectly packed and delivered. Price made me doubt this shop but I took the risk and have no regrets. Will definitely purchase again from you!
8 oktober 2024
Svar från Alensa
Hello,
Thank you so much for your kind review! We're very glad to hear that you had a positive experience and that your order arrived quickly and in perfect condition. We understand how important trust is, especially with competitive prices, so we're glad we could exceed your expectations. Looking forward to serving you again soon!
Kind regards,
Alensa
If you think you're getting the bang…
If you think you're getting the bang for your buck, you're very wrong. They are clearly selling knock-off products. I've been buying dailies total 1 one for years now and I found that Alensa is selling them at better price. For those who know dailies total are the best, most expensive in range and most moisturized, comfortable daily contacts. Those that I got are scratchy, dry in a couple of hours and just impossible to wear. Terrible in all ways. I was trying to return them, and the pickup service never arrived. Significantly lower price always means that quality is compromised. So let's not fool ourselves. Especially when it comes to eyes...
15 juli 2024
Omdöme utan inbjudan
Svar från Alensa
Dear Kate,
we are sorry to hear that . If you believe the lenses are problematic ,please ,contact us at info@alensa.ae ,so that we could asses the problem and offer a solution. We apologize deeply for your negative experience !
First Purchase - Smooth Experience!
Purchased a daily contact lens from them. It was delivered within a few days and in proper packaging.
The lens was also available at a cheaper price than other retails.
No complaints
29 september 2024
Omdöme utan inbjudan
Svar från Alensa
Hello. thank you for your review! We're glad to hear you were pleased with the quick delivery, secure packaging, and competitive pricing. It’s great to know we could provide you with a positive experience. If you have any suggestions on how we might improve please do not hesitate to contact our customer service. Alensa wishes you a great day!
Honestly I’m not happy at all order was…
Honestly I’m not happy at all order was late nine days daily I communicate with them the customer service the will reply once a week after taking money and they will ignore you and direct replay when you will receive no phone now process mapping where request laying poor follow up poor service until now I’m waiting there web in secure my bank stop the last transaction cause it is not secure web they took my money and they keep burning out and no replt
9 augusti 2024
Omdöme utan inbjudan
Always deliver what was ordered in a…
Always deliver what was ordered in a timely manner. Recently i ordered contacts that i needed to change the prescription for the day after ordering online- i contacted support and Theodor immediately updated the order to the new prescription. Great service!
31 juli 2024
Omdöme utan inbjudan
Excellent prices
Excellent prices, fast delivery, and credibility in cooperation, but I would like to add that I wish there was a landline service
4 juni 2024
Svar från Alensa
Hello, thank you for taking the time to leave a positive review. We are happy to hear that you are satisfied with our services and will of course consider your suggestions in regards to providing a phone for communication in the future as well.
Really easy and fast ordering platform
Really easy and fast ordering platform. I received my products very quickly too, considering it came from the Czech Republic.
Will return as a customer in future.
27 maj 2024
Svar från Alensa
Hello Carol, thank you for taking the time to leave a review. It is good to hear that you found our services to be satisfactory and we hope to see you again soon :)
Svar från Alensa
Hello, thank you for your review. It is good to hear that your order has arrived on time and as expected.
Svar från Alensa
Hello, thank you for your positive feedback. We are happy to hear that you found our services and offers to be good.
Svar från Alensa
Hello, thank you for taking the time to write a review. We are sorry to hear about your negative experience with Alensa. This feedback will be communicated with our offices.
If you are referring to the email campaigns and wish to stop receiving such, you are free to unsubscribe at anytime. There should be a button to do so in every marketing email but if you cannot find it, feel free to write us to info@alensa.ae so that we can unsubscribe you.
Great prices and quick service
15 mars 2024
Svar från Alensa
Hello Maria, thank you for your positive review. We are glad to hear that you are satisfied with Alensa's offers and services.
Smooth process! Lowest price! Fast delivery!
Incredibly low price for the contact lens that I was looking for, and a very smooth purchasing and delivery process. Came very fast during few days from Czech Republic to UAE
22 mars 2024
Svar från Alensa
Hello Yana, thank you for your positive review. We are happy to hear that your experience with Alensa has been a good one.
Happy and Satisfied
I recently had the pleasure of shopping with Alensa and I must say, their service is exceptional. The website was user-friendly, making it easy to find what I needed. The checkout process was easy, and my order arrived earlier than expected, perfectly packaged.
12 mars 2024
Svar från Alensa
Hello, thank you for your review. We are glad you enjoyed your shopping experience with us. We do our best to make every step of the way a pleasure for our customers. Thanks to you, we have a chance to develop further. We invite you to repeat shopping!
Svar från Alensa
Hello, thank you for taking the time to leave a review. We are glad to hear that you found our platform easy to use. Have a nice day
Svar från Alensa
Hello Lee,
Thank you for taking the time to leave a review. It is very appreciated and we are glad to hear that your experience with us has been a positive one.
Kind regards,
Alensa
Svar från Alensa
Hello, thank you for contacting us. Please contact our customer service at info@alensa.ae and provide us with your order number if you have not done so already so we can check on this case. Thank you and have a nice day.
Good product and on time delivery
Good product and on time delivery
I ordered contact lenses and the quality was very good and the delivery was 2 days earlier than announced.
12 februari 2024
Svar från Alensa
Hello,
Thank you for taking the time to leave a positive review. We are glad to hear that your order has arrived on time and that the product received was of the expected quality. We hope to continue providing the same good service for you in the future as well.
Kind regards,
Alensa
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.