Albion sales & Lettings Northampton Omdömen 

115
•
TrustScore 3.5 av 5

3,6

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

This is another estate agent who discriminate between the rich and poor by opting to use a unfair third party referencing agency when they could use a much fairer agency. Another house I tried to view... Se mer

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Betygsatt 4 av 5 stjärnor

Albion sales letting are such a professional helpful group of people. Their determination to give a tenant a stress free experience is without question. As the middle man between the land Lord and ten... Se mer

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Betygsatt 3 av 5 stjärnor

Reported heating in bathroom not working more than 3 months ago, have send reminders, have called, nothing has been done! All other services are good, maintenance could be improved.

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Betygsatt 5 av 5 stjärnor

Albion Sales & Lettings Northampton were brilliant! They were down to earth & honest with their valuation & advice on selling my property, which they sold straight away. They kept me up to date with a... Se mer

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Företagsinformation

  1. Fastighetsmäklare

Skrivet av företaget

An Independent Estate Agent and Letting Agent based in Northampton. 'Our Mission' - To make every customer feel like they are our only customer. From the very start we want to ensure that we offer you the best possible service that we can. We will guarantee that the service you will receive will be efficient, professional and friendly. We are a well respected and established Company and have a wealth of knowledge and experience in the Property Industry and we are heavily customer services focused, treating all of our customers on a personal basis. We will go the extra mile and put the personal back into letting your property. The majority of our new business is generated through recommendation, a trend we want to continue and we are an approachable family run truly independent Agent. As we are truly independent with our owner working in branch, decisions are made swiftly in house without an endless chain of command. Above all else we are honest and we genuinely care about each and every Landlord & Tenant.


Kontaktuppgifter

3,6

Medel

TrustScore 3.5 av 5

115 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,6

Alla omdömen

(115)

0 omdömen under de senaste 12 månaderna

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Betygsatt 1 av 5 stjärnor

Discrimination between the rich and poor

This is another estate agent who discriminate between the rich and poor by opting to use a unfair third party referencing agency when they could use a much fairer agency. Another house I tried to view and they objected because I wasn't rich enough yet after I had done all my calculations the house was definitely affordable that's when I then enquired to view it. I was sent a questionnaire. The rent was £1,200 and that would equal £14,400 for 12 months yet Albion sales & Lettings informed me I must earn 2.5 the annual rent so that's £36,000 yet contradictingly on the website is a printable .PDF leaflet published this month which I later found after the house had gone, indicating I must earn 25 times the monthly rent so that's £6,000 less! If I had been made aware of this, I may've been able to source the extra shortfall from a relative. So between themselves and the referencing agency it has been immediately determined when they've never dealt with me before the rest of my outgoing costs would equal in or around £21,600 if going by what's on their questionnaire or £6,000 less if going by the .PDF leaflet! They didn't ask to look into my credit record, bills or anything even after I told them come the end of the month I'd have around £563.90 left on top of savings equating month by month. The generic questionnaire seems to imply the adverts/properties are aimed at the working class only given a particular question on the form reading "please confirm if you and all others applying for tenancy are employed, self-employed or on a temporary contract and tell us what you each do as your job (please list)." so it appears as if you don't have the option to select unemployed/disabled and therefore you must be working. The questionnaire doesn't illicitly indicate whether forms of Universal Credit including LHA or Personal Independence Payment are accepted towards rent. I did try to enquire which third party referencing agent they use so I can cross check information and enquire about their unfair policies and I never got the answer. I wouldn't recomend this estate agent.

23 juli 2024
Omdöme utan inbjudan
Logotyp för Albion sales & Lettings Northampton

Svar från Albion sales & Lettings Northampton

Dear Jonathan( If this is your real name), but I very much doubt any of the information you gave us was genuine. You seem to be on a single handed crusade to leave 1 star reviews for letting agents across the country and wish ill upon them ( check out the other reviews he has left )

You clearly are not serious about renting a property as you can't seem to make up your mind as to what part of the country you want to live in. Or maybe you work for Generation rent!

We have been exchanging emails over the last 24 hours and I am glad that you have removed the vile comments about our Managing Director but you still accuse the company of discrimination and this will be flagged with Trust Pilot as its simply not true and amounts to libel.

We have a strict affordability criteria that has to be adhered to and this is standard across the Private rental sector as is the use of a reference agency to complete pre tenancy checks, so it looks like you are going to be busy with exposing hundreds if not thousands of them for simply doing their jobs.
Landlords & letting Agents across the land, heed our advice, We 100% would not recommend this tenant.

This is the original review posted:
This is another company who go against disabled rights. Another house I tried to view and they objected because I wasn't rich enough. The rent was £1,200 and that would equal £14,400 for 12 months yet these lot told me I must get £36,000 in the 12 months! So they stupidly assumed when they've never dealt with me before the rest of my outgoing costs would equal in or around £21,600! They didn't ask to look into my credit record, bills or anything even after I told them come the end of the month I'd have around £563.90 left on top of savings. Stay well clear of this discriminating estate agent, especially Sally Knights!

Betygsatt 5 av 5 stjärnor

Letting Service

I have few properties, which l let theought Albion letting for last 19 years and alway had a good and professional service. Keep up the great work. Thank you.

22 februari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Thank you to all staff at Albions you…

Thank you to all staff at Albions you have been amazing .

You went above and beyond when dealing with my property .

The manager sally knights was an absolute pleasure to work with .

Thank you and looking forward to doing working with you on the future.

21 december 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Incredibly helpful

I was looking for a property in difficult circumstances, the ladies at Albion Sales and Lettings were incredibly helpful in finding me a property, they are informative, they give time, they are compassionate, kind and considerate, Since moving in I have found that their maintenance process is very easy to use and the maintenance team are very quick to respond, capable and reliable, I would highly recommend renting with Albion.

20 december 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

5 star service

I felt I needed to write about the 5 star service I received from this company taking into account there are often negatives about letting agencies.

I rented two properties through this letting agency from around 2012 until this year following a change in my circumstances.

The staff were always respectful and responded to any repairs that needed completing which is not always easy depending on who ever the landlord maybe.

An issue arose where the landlord of my last property wanted to sell but it was when I had just been diagnosed with cancer, the letting agency immediately went back to the landlord and I remained until I was ready to leave, reducing any stress and pressure.

Unfortunately I do not have time but there are many other examples of good practice within the company therefore highly recommend Albion Sales and lettings

19 december 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I have just let my property with this…

I have just let my property with this truly outstanding company. Their attention to detail and support throughout this process has been incredible. They made it so easy, nothing was too much trouble I cannot endorse them enough.
Personal thanks to both Claire and Sally.

23 september 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing lettings agent.

Would like to say how fantastic Albion lettings are. While looking for a property we have dealt with many different letting agents. They made the process of moving so easy and quick. Every time we had a question it would be answered straight away.
We mainly were dealt with by Claire titley who was very efficient and made whole process very smooth, easy and stress free.

We would highly recommended this letting agent to others

20 mars 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Outstanding

We have used Albion to sell 2 of our houses and both times they were amazing from start to finish. We dealt with Colin for both sales and he was always professional, knowledgeable and honest, nothing was ever too much trouble for him. We can not fault them at all. Would highly recommend them and would definitely use them again in the future. Would not use anyone else now.

2 december 2019
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent Service

Albion were fantastic from start to finish with the sale of our house. Claire kept us updated with every movement with our buyers and buyers solicitors, extremely professional and attentive service, would highly recommend!

2 december 2019
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Thanks Albion

Sally, Colin and the team made selling our house easy. They marketed the house well and lined up many viewings. We had one or two ups and downs with viewers who were not in a position to proceed immediately but this was expected and the team kept us updated with progress. We were pleased that Albion completed the sale for us especially as they were marketing alongside one of the big players in Northampton town centre.

7 november 2019
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic!

Fantastic team, helpful, knowledgeable and great service. James has been so professional during the sale of our property, I would recommend them whole heartedly. We are now going to use them to rent a property and will use them again if needed in the future.

11 juni 2019
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Best agents we have dealt with!

Having dealt with a number of agents over the years I can easily say Albion have been the best by far! I've often found poor communication has been the downfall of most agents I've used but Albion have been excellent from day one. They've always kept me regularly updated during the tenant find process and their approach to the admin side of things has been very proactive and they obviously have SOP's in place to make sure everything runs smoothly. For once I haven't felt the need to constantly chase my agent and feel confident they have our best interests at heart.

Keep up the good work! :)

17 april 2019
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A Very reliable company

I have used Albion Lettings for some years. I have always found them extremely professional, very helpful at all times and I would recommend this company to anyone.

15 april 2019
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

We have been clients of Albion Sales…

We have been clients of Albion Sales and Lettings for the past 11 years. Being based on the other side of the world during that time Sally and her team have never let us down in the management of our property and have always looked after our interests as the owner. We have now sold the property through Albion and again the team were extremely professional with their advice and support.

25 mars 2019
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Highly recommended

We have been customers of Albion sales and letting since its inception and knew and worked with Sally before she set up on her own. We have nothing but good things to say about Sally, Colin, James and the team at Albion. We have used them for letting and sales and they have never delivered anything other than a first class service. Highly recommended.

7 februari 2019
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Continued excellent service with our rentals

Once again, very satisfactory service from the entire team at Albion. Tenants found swiftly, necessary improvements/repairs to the property brought to our attention as they should be. It’s reassuring when you place your valuable assets in their hands to have trust it will be treated almost as their own. Thank you all.

29 januari 2019
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service!

I must say that as first-time landlords, we were expecting the whole process to be more complicated but James and the others at Albion took care of everything and made the whole process go really smoothly. Would highly recommend!

18 januari 2019
Omdöme utan inbjudan

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