Like the way it shows the total cost instead of daily rate only and can be confusing when you are in a hurry. Didn’t want the hassle of shuttle out of airport, and could pick up in terminal without... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I found this site very easy to navigate and inclusions were clearly spelled out - e.g unlimited kms or otherwise, extra named driver, standard insurance plus daily cost for full insurance cover which... Se mer
Företaget har svarat
Presentation of vehicles was great. Choosing one to suit my needs was made easy by the number of vehicles available. Securing the vehicle was completed very quickly - pads of paperwork no longer the... Se mer
Företaget har svarat
So far so good. I’ll reserve judgement until I get car Just tried to cancel as friends are picking me up and discovered that there no cancelation refund. I thought I read that you could cancel b... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Search & compare all the car rental brands under one roof. Find the vehicle to suit your needs, then place an easy online booking at a great low price!
Skrivet av företaget
- Famous Brands & Local Suppliers
- Our website gives you a great range of rental companies who operate from both on-airport and off-airport (usually providing a shuttle service) depots.
- Toll Free 24/7 Customer Service
- Our team of car rental experts are available to take your calls and answer your questions around the clock, 24 hours a day, 7 days a week.
- Helped with over 3 million bookings
- Our business and leisure customers have trusted us with over 3 million rental car bookings. We have systems and proven experience to ensure your car rental goes as smoothly as possible.
Kontaktuppgifter
Auckland, Nya Zeeland
- drive@airportrentals.com
- airportrentals.com.au
4,6
Utmärkt
9 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very quick and easy to book
6 maj 2026
Svar från AirportRentals.com.au
Hi Noel,
Thank you for your review. We're so pleased to hear you had no issues making your booking with us and found the process quick and straightforward. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Svar från AirportRentals.com.au
Hi Richard,
Thank you for your kind words! We're thrilled to hear that you found our booking system quick and easy to use. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Kayla
Easy and quick.
28 april 2026
Svar från AirportRentals.com.au
Hi Daryl,
Thank you for your kind words! We're thrilled to hear that you had no hassles making your booking with us. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
My booking literally took 5 minutes and…
My booking literally took 5 minutes and compared all available providers vehicles and prices
26 april 2026
Svar från AirportRentals.com.au
Hi Rod,
Thank you for your kind words! We're thrilled to hear you were able to find a vehicle to suit from our options and make your booking so quickly. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Overcharged
I am writing to formally raise a complaint about a very poor experience I have had with Budget Car rental;
I was initially overcharged $2400 on my rental , and although I was informed that a refund would be processed, I have instead been charged again. This situation is extremely concerning and has caused significant frustration.
At this point, the repeated incorrect transactions have led me to question whether my card details or Budget Car rental payment system may have been compromised. This is not something I take lightly, and I expect this matter to be treated with urgency.
I have been communicating with the manager Amanda V. However, she hasn't been able to clarify this issue yet
I request an immediate investigation into these transactions, a full refund of any incorrect charges, and a clear explanation of how this occurred.
Please also confirm what steps are being taken to ensure the security of my payment information.
I look forward to your urgent response and resolution.
Ben
IM49117064
24 april 2026
Omdöme utan inbjudan
Svar från AirportRentals.com.au
Thank you for bringing this to our attention. We’re sorry to hear about your experience and understand how concerning unexpected charges can be.
We’d like to clarify that your booking with AirportRentals.com.au was a pay-on-arrival reservation, meaning we did not collect or process your card details for the rental. All payments and transactions would have been handled directly by the rental provider.
That said, we take matters like this seriously and want to support you in getting this resolved. A member of our team will be in touch shortly to help coordinate communication with Budget and assist in progressing this with them.
We appreciate your patience and will do our best to help facilitate a resolution.
clear easy to use
I found the site was easy to navigate and provided information pertinent to my needs. Alerted me to issues and provided details with a competitive quote which I accepted, email confirmation was equally quick and clear.
24 april 2026
Svar från AirportRentals.com.au
Hi Trish,
Thank you for your kind words! We’re thrilled to hear that you found the site easy to navigate and that the information and quote met your needs. It’s great to know the booking process and confirmation were quick and clear for you. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
Sophia
Svar från AirportRentals.com.au
Hi There,
Thank you for your kind words! We're thrilled to hear that our booking system was easy to navigate and you enjoyed our competitive prices. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
Kayla
All went well.
18 april 2026
Svar från AirportRentals.com.au
Hi Carol,
Thank you for your kind words! We're thrilled to hear that the process went well. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Chloe
Svar från AirportRentals.com.au
Hi Rosslyn,
Thank you for your kind words! We're thrilled to hear that you found it easy to make your booking with us and enjoyed the large range of vehicles available. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Greatest customer experience online in a long time
Wow! Very easy to use, comprehensive search results, easy to filter and sort. Found the best deal very, very easily! Fantastic work on a great website. A+++
I've got to say, so many websites out there making things harder, or trying to direct you one way or another. None of that here. Absolutely "no nonsense".
I will be recommending wherever possible. A great customer experience!
16 april 2026
Svar från AirportRentals.com.au
Hi Steven,
Thank you for your kind words! We're thrilled to hear that you found our searching and making your booking on our website so straightforward and satisfying. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Svar från AirportRentals.com.au
Hi Sardar,
Thank you for your kind words! We're thrilled to hear that you found it quick and handy to book with us and you were able to find the vehicle you needed at a price that suited you. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Svar från AirportRentals.com.au
Hi Paul,
Thank you for your kind words! We're thrilled to hear that you found it really straightforward to make your booking with us. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Refund
This is a scam site, I booked a car here but when I got to the company the company said this site is a scam they haven't worked with us for a long time because they work very badly and are unprofessional. I texted them to refund me. They replied that they took the money and didn't return it. These are robbers. 165 dollars is not much but if you take money so immorally then your family, children and parents will suffer the punishment of God.
16 september 2025
Omdöme utan inbjudan
Svar från AirportRentals.com.au
Thank you for your review. We take allegations like this very seriously.
At this stage, we have requested your booking details but have not received any information that allows us to locate or verify your reservation. Without a booking reference or the name the booking was made under, we’re unable to investigate or assist further.
We would also like to clarify that we are a legitimate booking platform with over 20 years’ experience, working with a wide network of established rental partners. If there has been any misunderstanding, we are more than willing to look into it and help resolve the matter once the correct details are provided.
Please reply with your booking reference so we can investigate this for you.
Kind regards,
Tanya
Svar från AirportRentals.com.au
Hi Dom,
Thank you for your kind words! We're thrilled to hear that you found it easy to book with us and enjoyed our competitive pricing. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Kayla
Very easy to use and book
15 april 2026
Svar från AirportRentals.com.au
Hi Ricky,
Thank you for your kind words! We're thrilled to hear that you found it easy to book with us. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Kayla
Svar från AirportRentals.com.au
Hi Dean,
Thank you for your kind words! We're thrilled to hear that you found it so straightforward to make your booking with us. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Svar från AirportRentals.com.au
Hi Adrian,
Thank you for your kind words! We're thrilled to hear that you found our booking process straightforward and easy to navigate. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Effing useless customer service
So, so poor. Facilitated a car hire booking at Launceston Airport with Ace Car Rentals for 4pm pick up. When we arrived to collect the car, Ace Car Rentals was closed. They close at 4pm. So why on earth did AirportRentals facilitate a booking for a time when the business would be closed to customers?
AirportRentals, in their response to this review said that there was a phone number on the booking voucher. Yes there is - for Ace Car Rentals.
But because we booked with AirportRentals we couldn't resolve the issue direct with the car hire business - we had to go through AirportRentals. For whom there was NO contact phone number. Rather disingenuous of AirportRentals to suggest we could have telephoned them.
With no way to actually talk to them, we resorted to using live chat only to get conflicting information....a vehicle is on its way, whoops sorry there now is no vehicle, sort it out yourselves.
Absolutely useless company that delivered ZERO useful customer service.
And to clarify their response, yes we did get a car - but only because someone at the airport informed us that we could approach Hertz and they would facilitate a car rental with the same booking information.
Avoid!
** Can AirportRentals or Ace Car Rentals explain why the payment from our credit card account was deducted by Bargain Car Hire?
10 april 2026
Omdöme utan inbjudan
Svar från AirportRentals.com.au
Thank you for your follow-up.
We’d like to clarify a few points. Your booking confirmation voucher includes both the supplier contact details and our support contact number. Under the pick-up instructions, it also states that Ace Rental Cars is operated by the Hertz Group, which explains why you were assisted at the Hertz counter.
We understand your concern regarding contacting us, and a member of our team will reach out to you directly to guide you on where this information is located on your voucher and address any remaining questions.
In relation to the charge from Bargain Car Hire, we can confirm that we do not store or share customers’ card details. As your booking was not with Bargain Car Hire, we would recommend contacting them directly to clarify this charge.
Thanks
Tanya
---------------------------------------------------------------------------
Hi There,
Thank you for your feedback.
Based on our records, your booking was not with Bargain Car Rentals, but with Ace Car Rentals. This is clearly stated in your booking confirmation, along with the correct pick-up instructions and supplier details. We have also confirmed with Ace Car Rentals that the vehicle was successfully collected.
We also note your comment regarding being unable to contact us. Our phone number is included in the confirmation voucher, and our support team is available via both phone and live chat. We regret any difficulty experienced in reaching us at the time.
If you would like us to review this further, please feel free to get in touch with us.
Kind regards,
Tanya
Site easy to book through
Site easy to book through. Excess premium very reasonable. Highly recommend.
13 april 2026
Svar från AirportRentals.com.au
Hi Karen,
Thank you for your kind words! We're thrilled to hear that you found our site easy to navigate and our insurance options well priced. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Great.
Very easy to navigate. Got the car we wanted. No hidden fees or charges and no security deposit needed with the company we went with. Easy to contact too.
12 april 2026
Svar från AirportRentals.com.au
Hi Louisa,
Thank you for your kind words! We're thrilled to hear that you had no difficultly finding and booking the vehicle you wanted. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
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