Like the way it shows the total cost instead of daily rate only and can be confusing when you are in a hurry. Didn’t want the hassle of shuttle out of airport, and could pick up in terminal without... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I found this site very easy to navigate and inclusions were clearly spelled out - e.g unlimited kms or otherwise, extra named driver, standard insurance plus daily cost for full insurance cover which... Se mer
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Presentation of vehicles was great. Choosing one to suit my needs was made easy by the number of vehicles available. Securing the vehicle was completed very quickly - pads of paperwork no longer the... Se mer
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So far so good. I’ll reserve judgement until I get car Just tried to cancel as friends are picking me up and discovered that there no cancelation refund. I thought I read that you could cancel b... Se mer
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Företagsinformation
Skrivet av företaget
Search & compare all the car rental brands under one roof. Find the vehicle to suit your needs, then place an easy online booking at a great low price!
Skrivet av företaget
- Famous Brands & Local Suppliers
- Our website gives you a great range of rental companies who operate from both on-airport and off-airport (usually providing a shuttle service) depots.
- Toll Free 24/7 Customer Service
- Our team of car rental experts are available to take your calls and answer your questions around the clock, 24 hours a day, 7 days a week.
- Helped with over 3 million bookings
- Our business and leisure customers have trusted us with over 3 million rental car bookings. We have systems and proven experience to ensure your car rental goes as smoothly as possible.
Kontaktuppgifter
Auckland, Nya Zeeland
- drive@airportrentals.com
- airportrentals.com.au
4,6
Utmärkt
9 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Used the app
Used the app. Quick and easy to use. Great experience booking a car for upcoming travel.
28 juni 2026
Svar från AirportRentals.com.au
Hi Leanne, we’re glad you found the booking process easy and straightforward. We work hard to make arranging a rental as simple as possible, so it's wonderful to know that was reflected in your experience. ^Joe
Svar från AirportRentals.com.au
Hi Michael, we’re glad you found the booking process easy and straightforward. We work hard to make arranging a rental as simple as possible, so it's wonderful to know that was reflected in your experience. ^Alana
Very easy and straight forward process.
Very easy and straight forward process.
Competitive pricing
23 juni 2026
Svar från AirportRentals.com.au
Hi Mano, we’re glad you found the booking process easy and straightforward and appreciated our competitive pricing. We work hard to make arranging a rental as simple as possible, so it's wonderful to know that was reflected in your experience. ^Rhi
Quick and easy filtered by price to…
Quick and easy filtered by price to make easier to chose
17 juni 2026
Svar från AirportRentals.com.au
Hi Andrew, It's wonderful to hear that you found the booking process easy and straightforward. We work hard to make arranging a rental as simple as possible, so it's wonderful to know that was reflected in your experience. ^Rhi
Svar från AirportRentals.com.au
Hi Michael, Thank you for your kind words. It's great to hear that you were pleased with both our booking process and pricing. We always aim to provide a smooth and enjoyable rental experience, so we're pleased to know we delivered on that during your trip. Thanks again for letting us know. ^Rhi
Tried to cancel my booking and the cost…
Tried to cancel my booking and the cost was hirer than the booking with the cancellation fees and non refundable costs.
11 juni 2026
Omdöme utan inbjudan
Svar från AirportRentals.com.au
Dear Tomas,
Thank you for your feedback.
We would like the opportunity to review this matter further. Cancellation fees and refund eligibility can vary depending on the booking conditions and when the cancellation request was made.
If you could provide your booking reference number (starting with IM), we would be happy to investigate and contact you directly to discuss your concerns.
Kind regards,
Shin
Easy rental process unbeatable prices…
Easy rental process unbeatable prices and good car insurance options for car rentals
5 januari 2026
Svar från AirportRentals.com.au
Hi Renata, Thank you for your kind words. It's great to hear that you found our process easy to navigate and appreciated our competitive pricing. Providing a smooth and enjoyable rental experience is what we aim for, so we're pleased to know we delivered on that during your trip. Thanks again for sharing your experience with us. ^Rhi
Full refund with $100 Cancellation Fee!!!!!!
They advertise full refund, but then charge $100 cancellation fee - load of nonsense
9 juni 2026
Omdöme utan inbjudan
Svar från AirportRentals.com.au
Dear Martin,
We're sorry to hear you were disappointed with your experience.
Many of our vehicles offer free cancellation up to 48 hours before pick-up; however, some prepaid rates are subject to different cancellation terms, including cancellation fees, depending on the supplier and the timing of the cancellation request. The applicable terms are displayed during the booking process and included on the confirmation voucher.
If you could provide your booking reference (starting with IM), we'd be happy to review your reservation and contact you directly to clarify the cancellation terms that applied to your booking.
Kind regards,
Shin
Svar från AirportRentals.com.au
Hi Ravi,
Thank you for your kind words! We're thrilled to hear that our service hit the mark for you. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Kayla
Booked through airport rentals and was…
Booked through airport rentals and was required to pay $79.97. This was noted as deposit however East Coast rentals in Cairns would not honour this and they told me it was a booking fee and does not come off the booking and that it should not be called a deposit but it is a finders fee. Misleading and will never use again .
27 maj 2026
Omdöme utan inbjudan
Svar från AirportRentals.com.au
Dear Carol,
Thank you for taking the time to share your feedback.
We are sorry to hear about the confusion regarding the payment made at the time of booking.
The AUD 79.97 paid when making your reservation was not a booking fee. It was a deposit paid towards the estimated total rental cost, as outlined during the booking process. Your booking confirmation also specifies that this deposit is payable to Airport Rentals, with the remaining rental balance due directly to the rental provider upon collection of the vehicle.
As the deposit is collected by Airport Rentals, only the outstanding rental balance is reflected in the rental provider's system. Unless additional products or services are selected at the counter, the amount payable on arrival should be the remaining balance shown on your confirmation voucher, plus any applicable credit card surcharge in accordance with the supplier's terms and conditions.
We are concerned by the advice you were given and will be raising this feedback with East Coast Car Rentals, as the deposit paid at the time of booking forms part of the overall rental cost and should not be described as a "booking fee" or "finder's fee".
If you could please provide your booking reference, we would be happy to investigate this matter further and contact you directly.
Kind regards,
Shin
After my previous negative review
After my previous negative review, where Bargain car rentals would not review my deposit as I was a no show after the airline cancelled my flight, Airport rentals have overridden Bargain and refunded my deposit. Full credit to them, but none to Bargain.
26 maj 2026
Omdöme utan inbjudan
Svar från AirportRentals.com.au
Dear Frank,
Thank you for taking the time to update your review.
We appreciate your feedback and are pleased we were able to review your concerns and reach a satisfactory resolution.
Kind regards,
Shin
Svar från AirportRentals.com.au
Hi Chris,
Thank you for your kind words! We're thrilled to hear that you found it easy booking with us. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^David
Simple to follow and understand
6 juni 2026
Svar från AirportRentals.com.au
Hi Meri,
Thank you for your kind words! We're thrilled to hear that you had such a positive experience with your booking with Airport Rentals. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^David
Simple & straightforward booking experience
The whole experience with booking a vehicle with Airport Rentals was easy. Information was clear and I could not fault the process at all. Price also seemed to be very reasonable
5 juni 2026
Svar från AirportRentals.com.au
Hi there,
Thank you for your kind words! We're thrilled to hear that you had such a positive experience with your booking with Airport Rentals. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Joe
Simple and fast
4 maj 2026
Svar från AirportRentals.com.au
Hi Karen,
Thank you for your kind words! We're thrilled to hear that you found it so easy to make your booking. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Easy to book and find the best price .
Easy to book and find the best price .
I like that it had easy explanation for the insurance and the process in picking up the car .
4 juni 2026
Svar från AirportRentals.com.au
Hi Mario,
Thank you for your kind words! We're thrilled to hear that you found our booking system easy to use and enjoyed our competitive prices. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Kayla
Very easy to book online.
2 juni 2026
Svar från AirportRentals.com.au
Hi Ramon,
Thank you for your kind words! We're thrilled to hear that our booking system was easy and hit the mark for you! We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Kayla
Easy to booked and navigate the app.
2 juni 2026
Svar från AirportRentals.com.au
Hi Felix,
We're so pleased to hear you found our app easy to use when making your booking. Thank you for your kind words and positive review. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Really easy to book with
2 maj 2026
Svar från AirportRentals.com.au
Hi Fiona,
Thank you for your kind words! We're thrilled to hear that you found our booking system easy to use. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Kayla
Apex booking Gold Coast
Website cleazr. Rapid responses and all information laid out logically.
2 juni 2026
Svar från AirportRentals.com.au
Hi Geoff,
Thank you for your kind words! We're thrilled to hear that you found our website efficient and easy to understand! We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Kayla
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